My eldest daughter and I recently came to AAA Victorville to take care of some business for her…read morecar. They have temporarily relocated to the building where Party City used to be. It looks like they may be renovating their old space. Not 100% sure. I like their temporary new space because it's more spacious and airy. Ceiling is higher. More space to sit and wait. I think they should take over their new temporary space permanently. Just my 2 cents. Anyway, wait time was about 25 mins which is pretty average at AAA. Staff was cordial and friendly. Car transaction went very swiftly which I greatly appreciate since we were on a time crunch. Thank you AAA!

After 11 years of service AAA cut me off . I accidentally forgot my payment, but I am 68 years old…read more They could've called me and straightened out, but no. Try to remember the senior citizen

Merlin and her supervisor are the best. They helped me out tremendously and even apologized for the…read moretrouble I had the previous Friday. I appreciate you guys so much and this is why I continue to be a customer with Kapasu. Rockstars!

Excellent service! Was treated with great customer service and quick transaction! Greatly recommend…read moreKapasu insurance! Please talk to Oralia!!

Azmi is awesome! I've gone to him twice in need of affordable insurance and he did just that for…read moreme. He's a man of his word save me money and he was very fast I recommend him to anybody and everybody.!Professional and trustworthy!

This place is getting 1 star from me and honestly that's pushing it. Horrible!!!! They have one…read moreperson doing the DMV distribution of tags and unfortunately when that person goes on vacation everyone around there has a dumb look on their face and all they do is roll their eyes and are no help....but they will charge you $49 to get your tags to you and nothing. I'm assuming the manager in charge of the Victorville office should turn off her Samsung message retrieval because I've been trying to contact her about picking up my tags and all it says is read and no response. I am going on 3 days trying to get my tags and they are being very unprofessional. You asked to speak with the owner and all you have is people side tracking you and I really don't think the owner of these individual insurance companies and know what's going on or how rude his employees are. Update finally got a response and at once again beating around the bush when I should have had the tags two days ago instead I get you can pick them up after 12 p.m. when this person told me exactly that I could pick them up in the morning I will be reporting them to the Better Business Bureau as of tomorrow at 9 a.m. and trying to contact their owner who mysteriously doesn't exist

Service requested: Well I needed to be a good US citizen and have my taxes done line everyone…read moreelse. So I made an appointment and was told that I was meeting with Alondra at 12noon. I was there on time and she was there waiting for me only. She didn't have to finish another client or anything. I walked right to her desk per the receptionist instructions. The Quality: I was very satisfied with her professionalism, thoroughness and dedication to her job. From this point on, they have my loyalty. There is ABSOLUTELY NO reason for me to go down the hill anymore. I love how my drive was only 10 minutes!!! It's a beautiful thing!!!

I have been a loyal customer of Royal Tax Service from the very first encounter with Nathan several…read moreyears ago and have never strayed from the professional relationship that was built that day. Not only are the staff and family of Royal Tax Service respectful and professional but they are also committed to providing that extra level of care for all their customers -- whether returning or new. It is easy to find tax preparers but, every tax season, I always remember to make my appointment with Royal Tax Service because they [1] are knowledgeable in this field, [2] pay attention to the details, [3] ask the right questions, and [4] are efficient at what they do. I expect high standards when it comes to my taxes and Nathan and Royal Tax Service have far exceeded my expectations each year. I have driven an hour out just to see them because I trust Royal Tax Service and they have proven why they have earned my support to return year after year. If you are looking for tax preparation services and are willing to make the drive to the high desert, I highly recommend calling to make an appointment at Royal Tax Service. They are friendly people who get the work done! Tips: + Call to make an appointment. + Have your tax documents ready. + From the 15 freeway, head west on Bear Valley Road toward Dunia Road, just past the Kohl's.

Awful service, even worse human beings. I suffered a medical emergency and have been in and out of…read morethe hospital for the past several weeks. I was a day late on my payment and requested aid from my agent Sherry Lutz (who is a nightmare to begin with). She was short, uncaring, and refused to even understand what was happening in my life. She then said we had to underwrite my insurance again to reinstate. I ended up speaking with Karl, the owner, who seemed sympathetic at first. He assured me that he would contact me immediately with an update. He never called me back, and the next day I followed up with an email. I received a very cold email back stating that I was not going to be reinstated by Mercury even though I was never told I wasn't going to be reinstated to begin with. After a couple of emails inquiring as to what was happening, he refused to respond because he and the rest of the staff knew they were caught in a false statement. After speaking to the person who initially referred me to them and other clients, I realized that others had the same issue that I was having and had left Keycity years ago because of the horrific and subpar service they received. I ended up sending a follow up email requesting my binder and file so that I could review it and provide it to a new agent. That's when things went off. Karl stated that he was refusing to provide me with my file, my binder and my information because it was his to keep. He then told me not to contact the company and then threatened to cancel my home insurance along with my already canceled auto insurance. He was threatening and aggressive. This company does not care about the consumer. They drop the ball and are afraid to admit it. I have been forced to report them and file a formal complaint to the department of insurance. It was not too much of a surprise to discover that I am not the first to file a complaint against them. Please avoid this company at all costs.

Spoke with Daniel today at Key City Insurance. What a gem. Customer service was on point. He pulled…read moreup all my information and helped me in a timely manner. We need more Daniels in the customer service industry PLEASE!! I've used them for years, Daniel is my new go to!

I'm a Real Estate Agent in the High Desert. I have had the pleasure of working with Dwayne…read moreSheffield, he is a senior loan officer, (very knowledgeable), he explains in detail the loan process and answers question the buyer may have. I've known Dwayne for over 20 years he is personable, kind and genuine he answers the phone and calls back. Dwayne looks for the best loan he can find, he goes above and beyond to fit the needs and concerns of each person! I look forward to working with him and making more happy homeowners!

Rudy Flores helped us refinance a few years ago and reduced our payment from $3500 to $1600 per…read moremonth. He and Choice Lending wer a blessing. We are currently refinancing to consolidate bills and credit cards. Again, Rudy helped us when we help the most. Ask for Rudy Flores. He will help with a viable solution that will help. Honest and forthright. Highly recommended by our entire family!

All associates the wear working wear amazing,friendly and welcoming. They helped me get my lone…read morepaid off quickly and easily.

Excellent customer service with Diana and Christy. They always have a smile on their face and very…read morepatient with their customers.

Do not recommend getting insurance here !!!! They're not…read moreprofessional at all . I had a really bad experience with them always over charging taking more money than usual. Never giving me a set payment and also giving me false information!!! Never answer there phones !!! I do not recommend them ! Always had to be calling them because there was always something wrong !!

Ever since I got Monica as an agent my bills constantly vary. One month it's 250 next month 511,…read moreback to 300, then 400. It makes absolutely no sense. I've since filed a complaint with State Farm corporate due to her lack of being able to explain exactly what is going on with my billing. I suggest you take your hard earned money somewhere else.