Don't even bother !!! I've been calling they never pick up the phone and you just get pushed in a…read moreloop and then hang up. This is the worst chase ever ! nobody wants to work there ! really sad. I can't get out of the house because of surgery and I need to speak to somebody at the bank! Three days. I've been calling three days and still can't get anyone from the bank on the phone.

This is another bank that is the worst bank ever I do not recommend this bank to anybody. They…read moretreat the customer really bad and unfortunately they don't even help customer especially when they call customer care or the fraud department so people if I were you please find another better bank Wells Fargo bank is the most loyal bank ever

Extremely disappointed in the customer service at this location Definitely super sad as it's…read morenon-existant and the team here doesn't even care, as their collecting their hourly wage, SMH Even attempting to explain your situation is challenging, as you feel your being listened to BUT you are NOT.. Only to be advice they can't help you and it's not their area and when they repeat what you thought you had explained it's completely different then what you DID EXPLAIN What is honestly going on at this location of BofA?? Looking over the reviews and everyone has the same concerns, yet this location is still open.. Perhaps BofA should honestly just consider closing this location altogether.. Obviously the team here doesn't want to be here and the customers coming in for assistance are inconveniencing this BofA location with our concerns... Absolutely ridiculous how the customers coming in are treated by the BofA team verbally, especially some of the retired folks.. Yes they are older and may not be with all the technology but give them a break instead of being so hostile and verbally disrespectful, provide patience.. Literally the ck in guy, about him...... I overheard him asst 3 diff ppl and not one time did he even sound pleasant! Not ONCE or even helpful for that matter of fact! Just so rude with choice of words as if the customer should know this already. So belittling, he should be ashamed of himself.. This is not just today, this is ongoing and regular for this location.. If only a secret shopper was present, unfortunately this is what the world is coming to.. I've been with BofA for many years and I've never encountered such horrendous attitudes however every single time I've come into this particular location, same same scenario... Nothing has ever changed at this location and it only seems to be more intense the few times I've needed to come in.. Completely unfortunate! Really do wish BofA would permanently address this location once and for all.. Perhaps everyone currently employed at this branch needs a long term vacation? Just s thought.. If your that unsatisfied with your employment, locate another opportunity like everyone else... Good day Regarding visit today Aug 12.2024@ 11a-ish Holly.oneill@bofa.com

I will not recommend Bank of America at all to anybody anybody they treat the customer if they were…read moretop of Steve I have $800 and something cents on this on the account and the bank decided to close my account with my money in there they refuse to release my money. I am a single mom. I'm being calling for the past week straight for them to release my money and they refuse to release my money. They say they have to wait till May 7 if the bank decided if they do decide to close the account I have to wait to for them to send me a cashiers check to May 7. I'm a single mom. I'm the one watching provide for my kids. I have a special need kid and they refuse to release my fun now. I don't have no money for me to pay my rent so pretty much I am going to get kicked out.

I've been banking at this location for over 20 years. Customer service is excellent! I love that…read morethey refund the fees when you use other banking ATMs. I have done my car loan through here as well as a home equity line of credit. Very professional, always friendly.

Been cashing checks here for over 3 months now and today got a new teller who says the cannot cash…read moremy check even though it's a Desert Schools check and haven't had any issues for 3 months now. Clearly not the case being they've done it many times no issues.

I just want to thank Melissa Christina & Sam & MahaLia for a outstanding job you lady's do at the…read morebank I appreciate your kindness the best customer service

The is the second time I've made a deposit to my remote bank in Colorado and your team always…read moreperforms the task with efficiency and competence. Super friendly! Merry Christmas to your team!

Thank you Herminia Rendon for your fast prompt and courteous service…read more Stopped here to get things in order for my elderly parent and Herminia was such a huge help! Great location as Trader Joe's is located here so since I was in the area I stopped here to take care of things to kill 2 birds with one stone. There's plenty of parking on premises.

SO.... This is NOT a review of the personnel at this location. This is a review of the…read morecorporation, US Bank. I have been having issues with US Bank for over a month. They closed my account and I cannot get an answer on when they will give the money back. 2 people at US Bank said "they are going to help me" but after one conversation, they ghosted me. I still haven't gotten my money back and no one will actually try to help me. They just lie. I have been calling most days with the direct line I was given, but it keeps going to voicemail and Chris never calls back. PLEASE don't do business with this bank. I am getting collection calls for my dead mother because this bank won't give me my money back!!!!!!

The lobby staff were friendly yet professional. Jake G. personally assisted me and walked me…read morethrough and/or completed everything needed to meet my banking requirements during my visit.

Ideal banking institution, staffed with employees who care. Comes highly recommended.read more

I come here at least once a week to drop off cash and checks for my company. Drive thru is always…read morevery quick, almost never a line, and tellers get to know you and even remember my name. Very speedy service and excellent customer relations!

I've been with Midfirst bank here in Ahwatukee for over 4yrs now. Everyone there is so helpful…read more Staff I think enjoys my humor. I know them all by name and they know mine. Very helpful with our personal and business banking there with them. There suckers are not the only reason I keep coming back.

Jerrord is awesome and was very helpful and patient! He walked us through the entire process for…read moreonline banking with the credit union.

Service is very professional, Morgan always greets me with a smile she is very friendly and…read moreprofessional. The team is incredible!