I went in the branch to close my long-standing (49 years), but rarely used account. The place was…read moreclean and someone came to greet me. The whole process was easy and the person was very cordial in handling my business. They're all efficient and friendly, and I felt welcome there. I felt a sense of sadness having to close my account especially after maintaining my account for so long. The place seems to be a well-run establishment.

We are moving back to Muir Beach and I went to open four accounts with Chase. I stood in the lobby,…read morewith one banker helping someone, and another on the phone for nearly 15 minutes. No one came out to greet me, find out why I was there, or a simple courteous, "I"m sorry. I'll be another XX minutes." They could both see me through the all glass walls. I finally stuck my head in the office and excused myself for interrupting, and asked how long he would be. He said to make an appointment and come back then. He was not friendly or kind in his response and acted like I was putting him out. Good for Chase. I'm sure Jamie Dimon would love to know his employees are arrogant and besides having no idea about customer service, but they're rude. I went over to Redwood Credit Union, where I was warmly greeted and treated with respect before they knew that between our personal and business accounts, we'd be running seven figure money through our accounts. I moved away from what's now the big four-_Chase, Citi, BofA, and WFB over a decade ago and was ready to come back. Now I remember the lack of personal and courteous interactions and why I left in the first place, besides all the bad policies the bank does in general. So thank you Chase for reminding me when you have terrible policies, you don't care about the people you hire, who in turn, don't care about customers.

I hate banks, and US bank specifically is terrible and has charged me, as a struggling medical…read morestudent, many overdraft fees while I waited for my student loans to be dispersed. THE ONLY REASON I am writing a 5 star review is because of Sam Harney, a Client Relationship Consultant at the San Rafael Branch of US Bank (they don't have their own Yelp page). He is unbelievably good at his job, exceptionally caring (it's genuine, you can tell) and has helped me through so many scenarios that other bankers would never spend a single second caring about. If you want an actual human-to-human connection inside the depersonalized 5th layer of hell that is US bank I cannot more highly recommend Sam Harney.

I would not recommend US Bank to anyone. I have had a chronic and consistent problem with their…read moreresponsiveness, information and customer service. They are simply not competent and are too much of a risk to continue with. With so many other choices, I have pulled all my assets out and gone elsewhere - a huge time consumer and very inconvenient - but just had to be done.

I opened an account with Bank of Marin after moving to Sausalito from the East Bay. The Sausalito…read morebranch offered excellent customer service for a few years but, after an employee shake-up, it was never the same. After 18 years in Sausalito, I relocated to Mill Valley and am lucky enough to be in walking distance to the Bank of Marin branch in Mill Valley. The employees at this branch are exceptionally friendly and efficient. I cannot describe how wonderful it is to have a nearby bank where the staff automatically goes above and beyond to help their customers. I would give them ten stars if possible!

I am writing this after a very frustrating 45 minutes trying unsuccessfully to use mobile banking…read moreto deposit a check. Never a good idea to write a yelp review when I'm mad, but I've resisted about 5 times now for this particular business, and I've had it. A small nonprofit I work with switched to BofM after Bank of America upped its rates once too often. It was nice to be able to walk into this business and ask about their rates. So happy to support a local bank! They immediately offered to waive the monthly fee on our small business checking account since it was a nonprofit that generally had a lowish balance and not much activity. Great! Not so great: having to call every month for several months to have the fee removed each time. Not so great: no calls back when we left voice mails. Not so great: dinosaur website. Really not great: mobile app. Issues? If you call "customer support" during business hours, you're in luck. Weekends, there was no support when I phoned. It isn't one issue, it's a new issue every time. Website down. Password randomly expired (only it doesn't say that on mobile, it just won't let you proceed). No answer/call back from the guy I worked with at the bank. Can't recognize the number at the bottom of the check. Etc. etc. If I could muster the energy, I'd shop around. I am so tired and frustrated and I'm mad at myself for spending even more time and energy writing a review. Let me save you some time. You've been warned.

Kerry here....Have written rave reviews for RCU for years. I am a consistent fan...and drop in -…read morewhen I'm in Mill Vally to get funds. Yesterday, David helped me.....great guy - easy to work with and I remain a very happy credit union member.

Friendly staff, helpful and knowledgeable…read more I find credit unions to be a better choice for service as opposed to giant banks.

This review is specifically for Bryan Rivera at the Mill Valley BoA! I came in to open an account…read moreand he was very helpful.

this branch routinely has extremely long wait times and Bank of America in general does not have…read moregood customer service. I highly recommend not giving them your business.

I think I now understand why Westamerica Bank closes early Monday - Thursday... they are never…read morebusy! Which is a great thing if you bank there. All of their bankers are friendly, super fast and efficient, and I have NEVER waited in a line. So come before 4 PM and don't expect to spend more than 2-3 minutes making your deposits!

No wonder why everyone in America hates banks…read more I had a silly little account just for paying the electric bill. And had an overdraft (the first one since grad school 26 years ago). They didn't tell me for 16 days even though they had an email address as well as a phone number. By that time, another check came in. The overdrafts were $85 (what I owed) and they charged me $70 in fees. Nice guys, eh?

very nice ladies working here. I never had a problem with…read morethem-always attentive, courteous, do their jobs and even laugh with you. Big plus-their own parking lot!. Thanks Citibank!

My mother passed away in Jan 2025 and I went to nearest office to close out her IRA, I was…read moreimmediately directed to a '1-800' number. I called the number to close out the IRA. The call center is located in Philippines and although her command of English was good, I could not understand her. I called again and got someone who I could understand and was told to, 'write a letter'. I asked if there were written instructions and was told 'no, just write a letter. I again returned to Citibank and the lady at the bank called the number and wrote down the specific instructions for them to send the necessary docs. I mailed the death certificate to Citi with the instructions and 2 weeks later received a package to complete. I completed the package and returned it. Then waited and waited, and waited. After many phone calls I was informed that I 'forgot' to list my housing status as this was mandatory (yet the form clearly indicated it was not mandatory). I gave my housing status and was told to wait 2 weeks. I waited and waited and finally was told it was in final review and would need 2 more weeeks...so I waited again and called, and this time I was told that I indicated too many income sources on the form and must only enter one. I asked which of my 3 income sources would you like me to use.....it is now going to be the middle of July 2025 and we are still no where near closing out my mothers IRA account. I will say that there is an enormous level of incompetence within the Citibank management towards the public. Staff personnel appear competent and willing to resolve issues but are unable to resolve those issues due to barriers created by management. For customers with a personnel bank account this bank is not interested in you. It is not interested in solving normal life events that happen to people. They will take your money but that is the end of their interest in you

Doesn't indicate you cannot do a deposit. Cannot our checks in right now. Go elsewhere. Wells,…read morebetter get your act together everything is coming back.

Very convenient ATM if you happen to be at the Strawberry Village shopping center. Their parking…read morespace is directly in front of the ATM.

After three different phone calls, only to be placed on hold for 10 minutes per, I gave up and…read moredrove down the my local branch. it is a service free zone. just like their phone systems, they are useless. Avoid these clowns like the plague. You have probably seen a lot of their adds lately promoting all the good things they are doing for you, the consumer. It is all whitewash. They are a fraudulent corporation who could care less about the consumer. https://en.wikipedia.org/wiki/Wells_Fargo_account_fraud_scandal What creeps.

Their staff are poorly trained, incompetent and try to make your life miserable…read more I ended up closing 2 business accounts because of this young woman-Mrs. Paganini?? who 1. gave me attitude; 2. tried to convince me that I didn't do legal name change; 3. tried to give me more attitude; 4. told me to sign my checks with my maiden name although I have a legal name change; 5. was indifferent-just 8-5 job. The "manager" she called wasn't helpful either-no apology, just F-U lady and closed my accounts... Across the street is CityBank-they are really nice, always smiling and laugh with you and get their job done. Two other girls-the young blond girl and a brunnette-are cool and efficient-I never had a problem with them until I meet the ultimate "cause" of my business closure w/Wells Fargo. Goodbye forever!