This bank is very easy to access. They have lots of parking. I usually go to the Pembroke Pines…read morelocation but was in this area recently. The teller was very friendly. We chatted about some restaurants in the area. I like their website as well. It is easy to use and I find it to be intuitive. I have been with them for a few months so far and so far, so good This bank offers completive savings rates for a set amount of time. They took over Amtrust and a couple other banks over the yeats.

I came in for the first time the other day because of MLB Mondays, a program where you get a free…read moredrink on Mondays during mlb season if you sign up. It was so much better than I expected! I expected a small coffee counter and to be pressured into Capital One banking services, neither of which were true. The staff were next-level friendly, and seemed like they genuinely enjoyed being there. They welcomed me when I walked in, and told me about the drink specials and other amenities at the cafe such as reservable spaces (only for capital one cardholders) and events! I got a cherry vanilla iced matcha latte from the spring menu. It was good and the presentation was nice. It was extremely sweet, so I'd get something else if that's not your thing. They told me that the summer menu focuses on blueberry and ube, so I'll definitely have to try that out! It was somewhat crowded, but there was plenty of seating and outlets. This is the perfect place to get a good drink, get some work done, and even get banking errands done if you're a capital one customer. Plus it's right on las Olas, so it's a nice area to walk around or visit other shops. Such a great find!

My fiancee wanted to stop by here to try their coffee. We weren't expecting much since it's a bank…read more But we couldn't be more wrong. Capital one cafe has surprisingly good flavor coffee. They use a verve brand and it was to our liking. They also offer 50% off if you pay with capital one credit or debit card. They also have some food items and they were pretty decent too. I would recommend this place to more people to try. Yes, we will definitely be back for their coffee again in the near future. Located in las olas, you would think parking will be crazy but it was actually not hard at all.

Very slow service! I had been waiting in line for 20…read moreminutes, with only one service rep available. When I finally reached the counter, I was told that the person that has the money order checks was at lunch, and wouldn't be back for 20 minutes. So, now, I have to wait even longer! Currently, there are now 10 customers waiting in line! A few people that arrived, have turned around and left. This is ridiculous!!

Though the employees are friendly. The wait is way too long. They need to hire more people and work…read moremore efficiently. Not looking forward to the next visit.

Natascha Was So Nice she helped issue me a new bank card And pick out a new check book. Thanks for…read morethe great and quick service.

I have been a TFCU member for (30 years), 5 car loans and sufficient funds in my accounts…read more TFCU has been micro managing my credit card,checking account and sending on each transaction a message to give approval within 30 mins for the purchase or complete shut down on my TFCU bank account and credit card. Yes, My bank account and credit card have been totally shut down, Debit and Credit Card. Called TFCU they activated my checking account after 2 hours on the phone as for the TFCU credit card. They refuse to activate the card plus they have shut down access to my on line sevice to the TFCU Credit Card which includes payments to the credit card,,hmmm late fees. I've spoken to (6) TFCU credit reps asking me purchases made in April,,WTF for ID of me.

Beautiful new bank with amazing customer service. Always someone there to help you and theres never…read moreany long lines which is really nice !

I love the concept of a credit union however the customer service can be lacking at times. I've…read morebanked here for 15 years and almost every time I come here the line is all the way to the door. The drive thru is not much better. They have 3 lanes but they don't move. The tellers are very professional once you finally get your turn but they act like they've never tasted coffee in their lives. I tried to call this morning, however I was immediately informed that there was a 25 minute wait time. Really, I can drive there faster! So I drove here and saw the line inside and now I'm waiting over 20 minutes in the drive thru lane. Come here Monday through Thursday if you want any customer service. It's a safe place to bank. So safe that you may feel that it's hard to get any of your money!

OMG THIS BANK IS TERRIBLE COMPLETED AN APPLICATION.... GOT…read moreAPPROVED ! GOT AN ACCOUNT NUMBER AND A REPRESENTATIVE SET ME UP MY ONLINE BANKING IN THE MORNING. I GET A CALL FROM A REPRESENTATIVE AT 4:30 PM . SHE SAYS "WHY DO YOU WANT TO BANK WITH US?" I TOLD HER I HAVE TWO JOBS AND I WANTED TO SEPARATE MY PAYCHECKS. She said OK well, you've been denied Due to negative news. I have Navy Federal an account , 703 credit score, no fraud alert on any accounts ever, background is clean I don't owe anyone any money what the hell I got denied for? And why did I get approved with an account number and everything and online banking set up just to be denied that it seems so shady to me. I can understand if I did an application and got denied, but I literally was set up for everything and eight hours later I get my account revoked.

All lanes open, okay great but nobody was there to help!…read more So I parked, went inside and asked if the drive thru was open, and the Assistant Manager responded: "Did I ring the bell", I was like huh, you cant see if a car is in the drive through lane and she said "Nope" you have to ring the bell. Ring the bell Wow and Wow ! I am not going to visit a friend at their home. Truly Unbelievable! A whole SOLAR Powered bank branch and no one thought to put a camera to alert the bank tellers that someone was waiting in the drive through lane to be assisted. Mind you, both the bank teller and the Assistant Manager were in the front with NO line and NO wait. Just a thought, a simple thought, Why not have one person sit in the drive through area and one in the front and assist each other as needed depending on the flow of customers. I have never experienced this before at a TD Bank Branch to be honest, but my humble suggestion is lets review Systems, Processes, and Better Workflow Opportunities. Please and thank you.

Drive thru process was very quick Despite the wait…read moreAnd customer service was amazing. Made the wait time not even matter at all Thank you !