great service ! aways fast and the charge card dept. is the best !will text you if they think it'…read mores not you !

Anytime I go here the ATM never accepts cash. I'm so fed up with driving across town only for the…read moreATM to not work. Closing my account.

Excellent service by caring area owned bank! As they say, they're not for sale! Much better…read moreservice and customer support than larger national banks in the area but have all the advantages of the area credit unions, too!

Customer service is extremely rude. Wouldn't give me an…read moreanswer. When I asked to speak to a supervisor, she was yelling at me over the phone. She called me a bitch under her breath. For the 4th time asking for a supervisor and she hung up on me!! This is the second time talking to her and she has acted like this.

Unfortunatley they are less than astute when it comes to helping setting up an auto loan correctly…read more Won't send the mailings to the correct loan owner. They'll only send it to the co-lender (me) - the one wth the good credit!! When asked to help with this they - were impotenet. Seems lke they should be better versed on how to make a bank work for their customers rather than just collecting the money.

Best area bank! They treat you like you counted, unlike large area banks like Wells Fargo! They…read morealso have special free checking for homeowners, students, etc..

Never a problem. Always very helpful with any problem we we have ever had. Highly recommended.read more

Absolute nightmare of a credit union. Not only were there systems infiltrated, numerous people…read morereceived fraudulent charges on their accounts. I had both my Debit and Credit cards frozen, making me unable to pay my bills and afford basic necessities. I had to call again both the credit department and the debit department to have new cards issued and sent out, of which neither have arrived and it's been 18 days. When I called, the associates on the other end in the debit, credit, and disputes departments were rude and condescending. She couldn't believe I had questions regarding disputes on my account that thier company allowed to happen in the first place. Next time I'm taking my business to a reputable company and not Ascentra!

I went there with a check to cash from an out of state branch. The entire staff including the…read moremanager assured me the funds would be avail the next day after me double and triple checking by asking if they were sure. They WERENT avail. Poorly trained staff and manager...

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

I am having issues with my phone but was communicating with a rep by the name of Ryan via chat. I…read morekeep getting disconnected because I've discovered something is wrong with my phone. I wanted to thank him for answering my questions, assisting me and to have a great rest of the day and remaining week ahead.

Unacceptable Handling and Credit Damage…read more I totaled my vehicle on October 9 and immediately notified the bank and my insurance company. A settlement was offered, and the remainder was to be covered by GAP. The bank initially claimed they accepted it and needed time to "process." Instead, we spent over six weeks being harassed for a payment we were specifically told not to make. The bank then stated they "couldn't verify" that our insurance representative was legitimate -- which is absurd and unprofessional. After a formal credit complaint was filed, they suddenly accepted the same settlement they claimed they couldn't process. Today, my credit score dropped 65 points for their delay and incompetence. This bank's internal communication, accountability, and customer service are unacceptable. Their actions caused unnecessary stress, wasted time, and serious financial damage. I would strongly advise avoiding this institution.

I banked at this bank for about 6 years, only because it was the closest bank to me. Everyone in…read moreboth locations (Andalusia & Moline) are unfriendly with no smile when you enter the bank or even go through the drive through. My debit card had been charged almost $500 and Midwest would not refund all the funds, even though they had proof I was scammed but all they refunded me was $170. No matter if your debit cards have been lost accidentally, stolen, you having to get a new card due to scammers, they do not allow more than 5 cards EVER. Do not bank here, not to mention they charge $30 for overdraft protection in case you may ever make a mistake, or their "pending" goes through minutes before you make the deposit to cover what you spent. No understanding, no care.