Been banking with TCCU for about 20 years. They have been our go to for holiday loans, car loans,…read moreand general banking. Excellent rates, great service, you can actually get nice people on the phone in less than a minute most days. We now live away from their branches but the have a lot of e-forms that make it easy to still meet our lending and banking needs. When we do visit their downtown or Hurst branch, the services is always friendly, competent, and fast. And they offer Zelle! Check them out and I think you will be very happy you did.

Rudest discrimination interaction I've ever had at this branch and FOR SURE WILL NOT return. Walked…read morein after coming SEVERAL times in the past few months to make a normal shared branch withdrawal. As soon as I walked up to the counter I'm greeted by a rude teller aggressively chewing her gum and you could tell had no desire to be at work. She pulls my information and then suddenly tells me I'm unable to withdraw at their branch DESPITE having withdrawn SEVERAL time before because of some "new policy" stating regardless of my recent address change I HAVE to have it match. I politely informed her that I have made these withdrawal before in the past with no issues. Especially considering I've verified all information necessary. After going back and forth with her I asked for a supervisor with whom she had prior explained the situation to. Her supervisor proceeds to come to the desk clearly uninterested in assisting and acts as if she had no clue what was going on and claims this "policy" is a NEW internal policy they have chosen to adopt. After asking for where this policy is written she suddenly reveals a document that shows this alleged "NEW" policy is one they haven't followed AT ALL since FEBRUARY of 2024. So now it makes me believe you PICK AND CHOOSE who you want to enforce this with. Unfortunately the black man with his kids just so happened to be the unfortunate choice today. So I was forced to change my address with my credit union to comply with this "policy" just to make a withdrawal to please some power driven unhappy teller..NEVER AGAIN

I have account from last more than 9 hrs but never had any problems but recently from last 3 months…read moreor so having worst customer service and takes 30 To 35 mins for deposit money or giving out change. I understand everyone are short staff but they are just slow and takes forever.

No Saturday service, carry prohibited and no security guard. Unfortunately these factors mean I…read morewill have to do business elsewhere. On a positive note, they do have safety deposit boxes and you can call this location directly and quickly speak with someone at this branch instead of going through an extensive phone menu before reaching a off-site representative.

Your Bryant Irving Road Branch is just awesome! Providing superb services and guidance whenever…read moreneeded. This has been our bank for the last decade+. My family enjoys the location, the inside atmosphere, the staff, Manager Ms. Desiree, and our favorite, Ms. Carla at the counter.

My mother in law moved from ft worth to florida. She is 90…read moreyears old. Customer service is not worth their wage, and told her she had to come to the bank to close her account. She had withdrawn all her funds, and is now receiving overdraft charges for maintenance while not using their services for months with threatening communication from them. They refuse to close her account. They appear to be nothing more than white collar criminals.

Great Bank to deal with. I have been banking with them since the opened. Never a problem.read more

Horrible customer service. I wouldn't have an account here they paid me. They wanted to charge me…read moreto cash a check written from their bank! Smug and arrogant customer service.

The nicest branch ever by miles! I don't normally handle my businesses in branches. But if in need…read moreof it I usually go to downtown. And unfortunately they are not the most caring of friendly in my opinion. So today had to handle a very important situation. I decided to try this branch and see if there was any difference in the bank's customer service. And absolutely yes! Not one but three ppl approached me to help me resolve my problem. I don't really like banks. But I can see myself visiting this one with some frequency. Thanks y'all!

If I could give negative stars, I would. My husband, Mason,…read morebanked with First State Bank in Decatur before his passing, and what I've experienced since has been nothing short of unprofessional and suspicious. After his death, I tried to make payments on loans we had, only to be told different stories. First, I was assured I could make payments without being on the account. Then suddenly, I was told it wasn't allowed and treated rudely. Things got worse when I discovered that Debra Meador, the Assistant VP/Regional Retail Officer, is close friends with Mason's mom. That relationship seems to have influenced how I've been treated and possibly how Mason's accounts have been handled. While his estate is in probate--which prohibits title transfers--I found out through his Credit Karma account that a loan was paid off, and now his mom claims she has the truck title in her name. On top of this, I've been accused on social media of stealing the truck Mason gave me. The bank's lack of transparency and possible involvement in shady dealings has left me questioning how much of Mason's money has been improperly accessed. This bank doesn't just fail at professionalism--they actively contribute to unnecessary drama and hardship during a difficult time. I wouldn't trust them with my money or my time.

Friendly People interested in assisting you with every need you may have in business, private, or…read moreotherwise.

I've been a Member more about 15 years and love them. Their Benefits checking is great. I…read moreoriginally had another bank which was bought out by a giant conglomerate banking system and started nickel and diming with fees. That's when we switched. I have financed 2 houses, several cars, and loans. Their rates are great and the customer service is second to none. I wish there were more locations for the few times I do need to go in, but 95% is handled online through their online banking. I will only use credit unions from now on and this is a great one.

This credit union has been going downhill for years. Lengthy hold on an insurance check, I didn't…read morerealize large insurance companies were that risky to take a check from. Very lengthy hold times if you need to do business over the phone. Just not as good as used to be or could be in my opinion.

I love Springtown Pinnacle Bank. The manager Paige and all of the employees are very…read moreprofessional and have been a great help every time I have had any issues or concerns. I would 100% recommend them !

I had an unfortunate experience with customer service where I expressed myself inappropriately by…read moremaking insults and hurtful comments via online chat. As a result, the branch manager of the Springtown location Paige Slate contacted me and informed me that my account would be closed. She also requested that I visit the bank to withdraw my money. I arrived at the bank and they unlocked the door for me to enter, I then went to the counter where I got my money with no issues and I left. Without my knowledge while I was getting my money the manager called the police and falsely accused me of refusing to leave and causing a disturbance inside the building. Despite her false claims, the Springtown police did not arrest me but they did issue me a verbal trespass warning. It's hard to believe the manager invited me to come to the store location to withdraw my money, unlocked the door for me, and then called the police when I arrived. It is concerning that Paige Slate is in a position of authority and she abuses her power in this manner. It should be illegal to lie to the police and essentially set people up for trespasses the way Paige Slate has. Paige Slate grossly exaggerated the situation to provoke the police into taking unnecessary action. Although my anxiety and service-related PTSD do not justify my behavior earlier that morning with the online customer service, they might help explain why I was struggling with Customer Service. However, the Branch Manager's decision to fabricate stories and call the police on me was malicious. Her intent was clear - she wanted to see me behind bars or hurt, and she was willing to resort to lies to make that happen. Additionally, I have reason to suspect that someone driving a late-model grey Dodge Ram has been stalking me ever since the incident. It could be a co-worker or possibly the managers boyfriend or something. When I tried to confront the driver about following me into the Brookshires parking lot, they scurried off pretty quick.