this has quickly become the worst possible bank to bank with between them constantly charging me…read morewith random fees and always locking my card for fraud to where i can't use it , cannot get cash from the atm, and can't do anything i'm beyond irate with this bank at best they're scammers and at worst they're așșholes . I tried using my card to buy some lunch and low and behold my card kicked for fraud i try calling to get it unlock and wow shocking they can't do anything until i call a specific number between 1pm and 5pm on monday ... 3 days from now !! this is the worst possibke bank ever and i would suggest any and everyone bank elsewhere

Hundred percent improvement on their customer service in relation to notary needs. Last time I…read morewaited 45 minutes to an hour at this time it was immediate service I think maybe have trained more of their staff and have them certified as notaries to see the customer needs. Bravo!

This is a great bank and location! The staff are so friendly…read moreand helpful! We have loved their service. They also have a program to encourage kids to start saving and every time they come make a deposit they choose a treat from their treasure box. It's been so fun for the kids to learn!! Today we went to their customer appreciation day! So generous of them!! I highly recommend them as a bank!!

The old slogan they had of "Yep, that's my bank!" has been the case for me for over 30 years now…read more When I was old enough to open account they were my bank, when I needed my first car loan they were my bank, when I bought my home they were my bank and when I opened my business.... they were my bank. A local grown company, still staffed with your neighbors and friends. Heavily involved in supporting our communities both civically and financially. There are plenty of branches around to make them useful, they do everything from home/construction loans to car loans. Full service checking, business and merchant account services are available. Go into one of their branches and you're likely to find someone you know working there, and if not they want to make it that way.

In all my 70+ years of dealing with banks and credit unions i believe Security Service is the best…read moreof the best. I have delt with four branches in Utah County over the years both with personal and business accounts as well as personal finance management. Springville staff are the most friendly and accommodating people imaginable although I would use Orem, American Fork, and Pleasant Grove offices anytime when convenient. Security Service simply outshines all of the many other banking type institutions I have delt with.

The worst credit union please think twice before you go here my husband's been with them for 30…read moreyears. We went to rent a waterslide grandson's birthday party. We had to put down money and I have a contract that says they would refund it back to us. If nothing was wrong with the slide we were scammed not only did we not slide for grandson and all of his friends very disappointing we found out about an hour after we paid them that it was a scam called the bank immediately it was pending for four days. They knew an hour after we were scammed. They did not stop it. I bank at a different bank My bank gave me back my money that I had paid them the day after this credit union went for a month and called them yesterday and we went into the office branch and they told us that we had to call the number they refused to give us back this money we were scammed . I have emails. I have phone numbers. I have receipts I have a contract and then we were blocked the they got the money it was a scam still will not give it back. Please think twice before you go here First name on their security. there's nothing secure about this bank. or credit union

This place..... every time I go there, they charge a new fee for something. Over the years, I've…read morehad to make changes to my account a half dozen times or they charge a fee. Their latest, use your debit card 10 times a month or pay a $10 fee. Before that, I had to have an automatic withdrawal from checking to savings each month to avoid the fees.... every other year or so over the last decade they have done the same kind of thing. The drive through ends up being a long (overly energetic and forced) conversation as they plow you over with mandated friendliness. I appreciate a "hi", a "how are you" and even a "how can I help you".... but wow, they just do all that times 10. I just want to scream back "I'm trying to count here! Sssshhhhh!". Visit before last, I got told I couldn't make a cash deposit into my checking account without ID. Hmmmm. I'm trying to fraudulently deposit cash into someone else's account? I plan on closing my account this spring and I'd just recommend about any other bank in town over these guys.

A well run establishment. We go here for all our banking because they are always eager to please…read more Banking with good people makes it easier and these are some of the best! We have run into a hiccup or two in our dealings but it is always dealt with ppromptly and effectively. Thank you for doing such a good job.

Great service! Have been a customer over years…read more Love the consisten service whichever branch I go to!

If I could give this bank zero Stars I would. Do not come here. They will waste your time and your…read moremoney. They won't apologize or make it right. Run run far away and put your money in a credit union or even under your mattress would be better than here.

this has quickly become the worst possible bank to bank with between them constantly charging me…read morewith random fees and always locking my card for fraud to where i can't use it , cannot get cash from the atm, and can't do anything i'm beyond irate with this bank at best they're scammers and at worst they're așșholes . I tried using my card to buy some lunch and low and behold my card kicked for fraud i try calling to get it unlock and wow shocking they can't do anything until i call a specific number between 1pm and 5pm on monday ... 3 days from now !! this is the worst possibke bank ever and i would suggest any and everyone bank elsewhere

Super unimpressed with the loan process here. Your "pathway" is based on your credit and for auto…read moreloans they wanted me to put down almost 15k on a vehicle with positive equity in it already and a 9+% interest rate. I've heard they had good rates and worked with people and the loan officer I worked with was super helpful. Apparently this is just another help the wealthy credit union. Take your biz elsewhere.

Had a pretty horrible experience. Melissa was unprofessional and rude. A loan application for a…read morevehicle took nearly 3 hours and was not even completed (More info on the seller end was needed). Regardless of the loan being ready for submittal they went ahead and pulled a hard inquiry on my wife and myself's credit without our verbal consent or written consent from what I can remember reading. After a few week's waiting for the title they were extremely slow to respond to any out reach and ended up denying the loan anyways because of a hiccup in the title. Ended up going through a different credit union and it took them all of a few days to have the whole process sorted would not ever go back to uccu.

I went in with a problem that I had been trying to figure out for what feels like forever. After…read moregetting the information I needed from the bank, I still wasn't able to resolve the issue. Matthew sat with me and helped me figure everything out and made sure I had what I needed before I left. He truly went above and beyond and deserves that recognition. I'm very happy with my experience.