Israel. The best associate I've ever dealt with. He is the ambassador for Wells Fargo. I know I'm giving him big praise but he was outstanding in customer service. Israel has a natural gift. You can tell that he likes what he does. Keep him on the payroll. Thank you Wells Fargo read more

10 customers, 3 tellers and 4 people doing nothing, and the manager just stares at the ceiling....and lunch clock. Poor service read more

I went to Wells Fargo, located at 440 E. Olive Avenue in Turlock, CA on Monday, June 22 at approximately 10:30 A.M. The purpose of my visit was to renew two CD's that recently matured; this transaction would have taken all of ten (10) minutes. Upon arrival, I sat in the Lobby directly in front of three WFB Advisors. There was only one other client, besides myself, in the lobby waiting. One of the Advisors approached and asked whether I had an appointment; I said, "No". I asked whether or not they had changed their policy and was told that I could have made an appointment either on-line or by phone. I stated that I was unaware of that option. There is nothing on the WFB website stating that an appointment was mandatory nor was there any signage in the lobby stating that requirement. I've gone to this branch several times before and never needed an appointment. Then, I was told that one of the Advisors would be taking her break soon, and she did, leaving just two Advisors. So, I sat down and waited for 45 minutes! The third Advisor returned from her break, came up to me, but did not offer to assist me. SHE TOLD ME I COULD GO TO ANOTHER BRANCH! The other Advisor chimed in and said, "IF WE HELP YOU, WE CAN'T HELP ANYONE ELSE". Really? My business wasn't important? I asked to speak to a manager; I meant the Branch manager. Instead, the Advisor who was sitting in the back, doing nothing but staring at the lobby the entire time, approached and said I could wait another 10-15 minutes to see if her next appointment was going to show. OK, I'm supposed to wait another 10-15, twiddle my thumbs, while she continued to do nothing? And, what if her appointment did show? And the appointment after that? I stated that I didn't like the way I was being treated, i.e., refused service because I didn't have an appointment. I said that I was going to take my business elsewhere. I left. I was livid. I went to the WFB on Geer Road in Turlock, explained what transpired; they were shocked. Bye, bye Wells Fargo! I closed both CD's that day, then my savings account a few days later. My checking account is next. I've been a WFB customer since 1984 and have never been treated so poorly; it was shameful. One of the Advisors could have taken walk-ins; the other two could have handled appointments. These three Advisors need training in customer service; that or leave the banking business. You don't treat clients this way. read more

This place is an absolute joke, no tellers, no help..lazy employees just say use the ATM's which NEVER have money in them..there's only one employee I've met that's worth a crap..sad sad banking establishment read more

Long lines only 1-2 tellers open at a time. No one seems to care about customer service. Leaving moving all accounts to Chase. Been here too long. read more

My disdain for Wells Fargo has hit an all-time high! I recently sold a home and made the poor choice to have the proceeds deposited into my Wells Fargo account. My intent was to turn around and use the funds to pay down a new mortgage. After failed online attempts to wire the money, I called customer service only to learn any wire in excess of $100k must be done in branch. Are you kidding me?? Its 2022! I'm military and travel all over the world... often to places that don't have a local branch. When not traveling, I live in DC where most banks (and other businesses) don't even have parking lots. In a post-COVID world, I can manage teams of 100+ geographically separated workers, conduct critical health visits, and shop for every necessity online but I can't pay off a mortgage without leaving my house? Funny...they had no issue receiving a wire over $100k without my physical presence. Hypocrisy! I'm so sorry USAA...I never should have gone anywhere else. You continue to set the standard no other bank can touch! read more

Why is it that they are the ONLY bank in town with people standing in long lines that wrap around the building? Why is it you feel like a criminal if you make a large business deposit? Why is it that it takes weeks to get anything done with them? Why am I still banking here? Their online services are good... only reason I'm still with them. read more

Horrible Wells Fargo branch. The tellers are okay but with COVID, the other workers at the bank will not meet with you. I had one simple request and the bankers standing around refused to help. They stated that an appointment was needed and then stood around joking amongst themself. The tellers work very hard. I will not be back to this branch. read more

Only go to this bank if you want to ALWAyS wait in line, and receive rude customer service! This place has plenty of employees walking around just no tellers to help when needed. If you have time to waste go for it! read more

This branch has great customer service every time I have been in. The banker who stands out as being in the customer service business is Justine. She is outstanding and does her job with a smile! read more

Lets start with the positive. Wells Fargo banks are nice and clean and the employees are nice enough. If you have Direct Deposit, the Direct Deposit Advance is nice. Now for the negative. You will see fees on top of fees, even if you have a good balance and a savings account. They can and will close your savings account without any notification. It's obvious the type of customers they want are the business owners and the people who drive Tesla cars. They will never give you a loan unless you don't really need it. I have been a customer for over 10 years and they wouldn't loan me 6,000 even though I had a decent credit score. They said my relationship/assets with them were not enough to justify a loan. read more

I work in the area and have to go to this bank on a daily basis to make deposits. I absolutely dread going to the bank. I go in the merchant line, where there is usually a merchant teller who helps the other line first. As a merchant, I have to close my office to go to the bank. I would expect to be helped by the merchant teller first. There is never enough workers at this bank. Someone seriously needs to do some hiring or reformatting of employees job descriptions. As a customer there should not be a huge line of people waiting to be helped, while three employees are standing around behind the counter watching the two or three tellers work. I understand that there needs to be one person available to do over-rides and other things of that nature, but the two other could jump on the teller line just to help get the line down. Very poor customer service. Very poorly scheduled bank. I will never take my personal accounts to this bank. read more

I LOVE Wells Fargo!! Great customer service! I'd like to give a big 5 stars all the staff specially Jr!!! He's always there to help me out ALL the time!!! You guys all are FANTASTIC!! read more

Normally I avoid the bank when at all possible because I hate the lines, and I don't enjoy the people here either. Today though, I had a cash deposit so I wanted to do it in person. Luckily this was a random Monday and it wasn't too busy. So I thought. I opened the door to go in, and no, not too busy, but some dude clearly on a power trip stopped me and told me they're "at capacity" and that I'd have to wait outside in the 100 degree heat. This is two weeks after California mandates lifted and no other business I've been to since then has played the capacity card. I was annoyed but waited a few minutes. Two people came out so I figured I could go in. Power trip guy stopped me again and told me not to come in until he says so because they're still full. How can they be full of two people came out and only one is trying to go in? Screw this ghetto branch on Olive. I left to go to the Wells Fargo on Geer and walked right in with no problems. read more

5 stars for the outstanding customer service that was given by Ana & Mauricio! The other female I forgot her name, definitely needs to improve on hers! read more

I'm not a fan of Wells Fargo because of where they put their money HOWEVER I am too lazy to switch banks and they are convenient. I had a good experience with a banker named Sara at this branch so now it's the only branch I go to, even though the tellers are ridiculously slow. Sara is nice and helpful and somehow remembers my name when I come in. read more

I dread coming here. I don't bank with WF, but had a check to cash from there. There are 13 employees on the floor, only 2 tellers open and waited way too long for service. Ridiculous! read more

If I could give this branch zero stars, I would. Whoever does the scheduling is a complete moron because on a Friday, at 5 pm, every teller should be open. Instead, we've got 35 people in line and 2 tellers and 1 trainee teller. They've got a dude greeting you at the door with water, WTF! Get your tail behind the counter and open up a lane. This happens all the time, not just 1 or 2 Friday's out of the year. You think with all the money they get off their customers, they'd have adequate enough coverage. read more

I absolutely hate Wells Fargo. They are not people friend more like condescending like I'm an idiot. If I did have to change everything I do online with a new bank account information I would friggin close my account read more

The Olive St.Turlock branch has worse customer service I've seen. Everytime I go there linesg are long & instead of adding tellers they close them. In there other day & took pic's. They had approx. 5 persons on floor, about 3 behind tellers & service was extremely slow. 1 person went over 2 business line which teller addressed but still gave her service & was out in 5 mins. Is that what rest of us need 2 do 2 get out faster. WEB - take care of u r customers. Geer branch is never like this & usually go 2 that one but was in area & since not the 1st I thought it would not be so bad. BIG MISTAKE!!! read more

Be sure to not try to deposit any large checks over the amount of $5000, because the bank will keep that money, earn interest on it, and not make it available to you for two weeks! They may even give you a receipt letting you know what days certain monies will be available to you, but that's bogus as well. Two of the dates have come and gone, and the money that was supposed to be available to us on those days--no surprise--we have seen a penny of! I know for a fact that Wells received the money from the bank from which the check originated because the money was taken out of that account THAT SAME DAY. What a racket!! read more

I always came for help in Wells Fargo bank on olive avenue in Turlock . Mr Juan mercado mostly help me with respect . He specially help me to get credit card from Wells Fargo & always guide me how to take care the accounts so always I feel excellent in Turlock branch . Juan mercado always I watch doing great job !!! read more

This is the worst branch ever! Wells Fargo is the worst bank ever! We had $700 stolen from us and no one seems to care or will take the initiative to make it right. Everyone is so rude. I come into this branch twice a month and no one remembers me. I get questioned about my payroll check and then they can't even give me my full amount I'm owed. Yet.... someone forged a $700 check from us and we have to FIGHT to get our money back.. makes no sense. Don't bother calling, especially if you are a women, all you'll get is talked down to and told to "calm down". Awful awful customer service. We are the victims yet, they expect us to be all happy about things. Pick anywhere else to bank. You work too hard for your money to be treated with such disrespect. read more

I now have a business banking account, because Maria Rojas was greeting each customer, an took the time 2 genuinely listen to my situation, an helped inform me of the benefits of a business account. I have been timid to claim that I'm self employed sense it has been less then a year. She was inviting, warm and went to bat for a small business man like myself. Thanks again, Wells Fargo has a customer for life now. read more

Management is horrible. There scheduling recently has gone down hill. There service is horrible. The line would go faster if they would just sit in there desk behind the tellers. The branch manager at this location is simply rude. There's never enough tellers working I feel like there windows close down as soon as there's a line. I've left many times and drove across town to the geer location cuz the olive branch Is that bad. I'd put zero stars if I could. read more

There freaking awesome every problem they handle with care I'm never changing my bank the manager Hector goes above and beyond thanks wells you guys ROCK!!!! read more

They have great customer service. They are really nice. Juan Mercado is a great banker. Love this place. I would refer them to all my friends. read more

Wells Fargo Bank was actually bought out about 6 or 7 years ago, but After everything that has been revealed about the way they do business it like that old 70's song " meet the new boss, same as the old boss." We consider ourselves very lucky not to have been effected. read more

Sara set my 5 kids up with minor savings account. She was very eager to assist me in doing such a tedious task. She made it such a pleasant time she was really funny and kept conversation going the entire time. Sara set up each account and nick named them for me and also organized all my documents neatly in a folder. She really took the time to understand what I needed. Not only did I leave with savings accounts for my children's future but also a good friend. Someone who I can reach out to when I need assistance with my financial needs. read more