McKenzie at Blue Eagle is always great!! To be honest she is the only rep I like dealing with. So…read morecompetent and efficient!! The 5 stars are for McKenzie's service!

Best bank in Roanoke by far always very helpful and take care of all your concernsread more

I live in Northern Virginia and Bank of America is one of the big ones up there . Their online…read morebanking is phenominal! The highest rates on rewards (depends on your bank balance). For online shopping for example I get 5.25 % back in rewards. For grocery stores I get 3.25% back. I can move money around easily as well as scheduling bills to be paid. Awesome!

I would give them a negative 5 star rating if I could. I have never in my life had such poor…read morecustomer service. 2 times in one day I waited an hour for someone, anyone to answer the phone. We reported identity theft and a fraudulent account was opened I. our name. Trying to get the account closed out has been a joke. No one answers the phone - EVER. I wouldn't use this bank if it was the only one available

Truist is a great bank. There are branches all over. If I am traveling, I can usually find one. The…read moreemployees are kind.

Went to this branch today, we are new to the area. Did a wire transfer today. Everything went nice…read moreand smooth. The staff was so friendly and nice! Even got some recommendations for local places to eat an even a spot my wife can get a haircut lol. What a nice bank to have locally. Thank u Tina an Cindy

Over five years ago, I opened an account with the Freedom First Credit Union at their Downtown…read moreRoanoke branch. Since then, they have given me excellent customer service, treating me like a member of the credit union more than just a customer like many other large banks do. Today, I happened to be in the Vinton area, and I decided to give their branch there a visit to check it out and to test the consistency of their customer service. It is conveniently located at 120 West Virginia Ave in a relatively small building but with a nice size parking and a drive-through as well. On the entrance glass doors, there are listed their days and hours of operation. It was decorated very simple with one open meeting room near the entrance and another enclosed with glass walls for more privacy. I noticed some literature was written in Spanish: "Encuentra tu Libertad con Freedom First." Which translates Find your Freedom with Freedom First. Another literature was about a relationship review to allow a credit union representative to meet with you to help you reach your financial goals. And yet another was about Freedom@Work. Helping businesses employees with financial knowledge. Just by reading these few literature one can realize that Freedom First Credit Union cares about people in the community. Their Mission is "Helping People Prosper- Helping Communities Thrive." At the back of this branch is located the main counter with their clerks ready to assist you with your business for the day. I approached the clerk on the left, whose name was Joshua, and he greeted me with a friendly hello and a "How I can I help you." I gave him my Credit Union Card and told him I wished to withdraw from my checking account $40 and would like it in four rolls of quarters. After checking my account in good standing, he asked me for my birthday to make sure it was me and relieve me from having to pull out a picture ID. He then had me sign for the transaction on an electronic touch pad. This was my first time in this branch, yet Jacob made me feel at home there, and this is something that I highly value about Freedom First. I have also used the service of their Financial Empowerment Center, and they have helped me with my setting goals, savings, investing, and improving my credit scores. I highly recommend Freedom First Credit Union for all those who are starting out to open a checking and savings account or who are not satisfied with their current bank or financial institution, and by experience, I can assure you that you will be better off because Freedom First truly has your best interest in mind.

I don't actually use this bank, but have used its drive-thru ATM a few times. It's absolutely…read morehorrible. When you go to pull in, don't drive under the covered area as I initially did...it's on the outside of it. Not too great if the weather's bad. From my sedan, I can't reach the ATM. It's too high, so I have to park and hang out the window. The screen is always dirty and the contrast is so bad, you can hardly read the information unless you provide shade with your hand and get right up to it. Not a one-time experience, but every time I use it. The only reason I continue to go back is because I haven't found another drive-thru ATM in downtown Blacksburg. Once I do, I'll be going there instead.

NBB is a great local bank, they have internet banking ETC like any national chain. The advantage is…read moreyou can walk in and talk to any department at any time if you have a problem and call customer service you actually talk to a person not a outsource in India. To update Eric W's review they have replaced most of their ATM's recently they were outdated but are now much easier to use and don't look like they are from the 80's.