The employees at this particular Virginia Credit Union location have always been fantastic,…read morefriendly, and helpful. I also really appreciate the assistance I received recently with another account issue. Someone was able to escalate my concern and ultimately help me reach a resolution that I was very happy with. The representative who helped me over the phone was Tashiana (I apologize if I have the spelling wrong), and she was extremely friendly, professional, and helpful throughout the process. I really appreciated how I was treated. The main reason I am writing this review is because I am hoping someone from the appropriate lending department might be willing to reach out to me regarding a personal line of credit. I have submitted an application online, but I have received some confusing and conflicting statuses. On one application, it initially said it would be manually reviewed and then changed to declined within minutes, even though it was after normal business hours. Another application initially appeared to be automatically declined, then changed to indicate that it was under human review, and ultimately showed declined again. I completely understand and respect it if the applications were reviewed and the lending decision is a decline. I am not upset about that. I just wanted to mention the changing statuses in case there is an issue with the online application system that VACU may want to look into. If the applications are in fact being declined, I would very respectfully ask whether someone might be willing to take another look at my situation and see if there is an option that could work for both VACU and me. I have been a lifelong Member One/VACU member, and that relationship means a great deal to me. I did experience a period of financial hardship that resulted in some difficulties with my account, and I fully acknowledge my responsibility for that. Thankfully, that hardship has now passed, and I am hoping to rebuild and continue strengthening my relationship with VACU. I also hope my overall history can be taken into consideration. I previously had an auto loan through Member One/VACU with a perfect payment history, and I have not had issues making the payments on my VACU credit card. I am particularly interested in a personal line of credit because VACU is one of the very few financial institutions in the Roanoke area that I have found offering them. The online application appears to require a minimum request of $2,001, but I would absolutely be willing to accept a smaller amount if that would make an approval possible. I remember Member One offering smaller or starter-type lines of credit in the past, so I would be very interested in something along those lines if VACU has any similar option available today. I am not asking VACU to disregard its lending standards, and I completely understand that there are no guarantees. I am simply hoping someone might be willing to review my overall relationship and see whether a smaller or starter line of credit, or another arrangement, could be offered. My preference is genuinely to continue building my relationship with Virginia Credit Union rather than looking elsewhere. I have been part of Member One/VACU for such a long time that I would much rather find something that works here. I am more than happy to be flexible on the amount and work with VACU toward something that makes sense for both of us. Unfortunately, my work schedule makes it very difficult for me to visit a branch during the week, which is why I am reaching out this way. If someone from the appropriate department could contact me to discuss whether there are any options available or whether my application could be reconsidered, I would sincerely appreciate it. Thank you again to the friendly staff at this location and to everyone who has helped me. I really do value my membership and hope to continue rebuilding and growing my relationship with Virginia Credit Union.

Truist is a great bank. There are branches all over. If I am traveling, I can usually find one. The…read moreemployees are kind.

Went to this branch today, we are new to the area. Did a wire transfer today. Everything went nice…read moreand smooth. The staff was so friendly and nice! Even got some recommendations for local places to eat an even a spot my wife can get a haircut lol. What a nice bank to have locally. Thank u Tina an Cindy

Davd Via and his staff are outstanding. They go out of their way to make me feel like a customer…read moreeven though I am not one of the agency yet. They are so professional and very organized. I thoroughly trust that David and his agency will do the best for me in my search for good competitive insurance rates. I thoroughly recommend the Via Agency to anyone.

This complaint is for any possible new interested customers at this company…read more I will make this short and sweet. One day the owner was driving one of the dealership vehicles (a red Nissan SUV, with last 3 digits of license plate "...385." He was pulling into the Golden Corral parking lot on hershberger rd in Roanoke VA, as I was leaving the area. When he thought that I was trying to get a parking spot in front of the restaurant, the owner of Henry's Auto Sales went bazerk!!!! He began blowing the horn aggressively, turning beet red in the face, sticking up his middle finger and his fist, while cursing with his passenger in the vehicle. Little did this so-called man know, I wasn't even trying to get a parking spot. I was leaving the shopping area. He was not only offensive, but disrespectful and threatening as well. I felt that he was going to get out of his vehicle, and become physical with me and my passenger. His passenger was just as violent. He did this all for a spot that I didn't want. He even tried to wreck into our vehicle if we had not moved. UNACCEPTABLE! How did I know he was the owner of Henry's Auto Sales? Because I called and asked the receptionist if the owner had returned from Golden Corral yet, and she said that he was still there with his friend, but that he would be back in an hour :) Great information :) You thought that ypu would never hear about this incident again Henry huh? Since it was a while back. Well hello! Happy New Year to you! :)

I went few places for state inspection I couldn't get in…read more Only this guys gave me a reasonable service Their place is the cleanest too.

Was towing a fifth wheel and was rear ended by another truck towing a fifth wheel. Our truck was…read moretotally drivable but Browns insisted on towing it. We are fully insured but Browns wants us to pay six thousand dollars for the three mile tow on the truck only. We were headed back home to Maine and need to get back to our jobs. We would never be reimbursed for that outrageous amount. Will be filing a complaint with the AGs office. This is a scam.

The rear axle seals on my motorhome were leaking and had just been repaired by a Ford dealership…read more(Ford chasis). We had travelled to the Salem Civic Center for an event and found that the rear axle seals were leaking again. Mike Farrell from Brown & Son replaced the seals, working for hours in high heat and humidity to get us back on the road, and home safely. The seals are no longer a problem. Thank you Mike!

This bank is awful. Zero help in customer service and absolutely the worst place to bank in the…read more21st century. They have no idea how to help you ever. Stay away.

The folks that work at this Branch make you feel at home, always a greeting by your name and they…read moreare actually happy to see you. Of course the way banks are these days if your a small business in need of a loan you may as well just for get it. This bank is privately held and in Virginia and North Carolina.

The entire team has been so helpful! From the moment I called the shop everyone I have spoken with…read morehas been professional and knowledgeable. Fred was kind, he patiently answered all my questions, and communicated very well to ensure that my vehicle was being taken care of just as I wished. He quickly responded to the call to pick it up and was very careful in handling the vehicle to load/ unload it on and off of the truck. Knowing that it was in good hands took so much worry out of the process. The tow price was very reasonable and I am so glad I called A&D instead of any other shop.

Called A&D towing because our F250 wouldn't start. They quickly arrived, assessed the problem which…read morewas the starter. Towed us to their shop and got us back on the road within a couple of hours. All this on the day before thanksgiving. Thank you Skylar and everyone else involved. Greatly appreciate your professionalism.