Nice Chase Bank location i had stopped at really quick. I usually dont eer have to go to my bank on…read morebusiness or vacation trips. I didnt want to use my credit cards this time, so i decided to use cash for all purchases. So, it was all good, use the ATM here, and they were working fine. Very good bank location.

Well run branch. Would recommend setting up appointment online ahead of time to avoid wait. Bankers…read moreare knowledgeable about product lines and requirements in setting up accounts.

I had a great experience with my commercial refinance! Meddy was especially amazing through the…read moreprocess. Thank you

I wanted to support a Black bank, but unfortunately, Industrial Bank of Washington was a bad…read morechoice. They have absolutely worse customer service. I spent 90 minutes on hold and was locked out of my account for two weeks. I didn't want to spend time traveling and sitting in a branch because the service is just as bad. Once I go customer service, he said hello and immediately hung up on me. I was put on hold repeatedly. Customer Service agents did not come back on the line or transferred me to someone's voice mail. I don't know how they stay in business. I'm taking my business elsewhere.

The staff Rumana is really nice and help me unlock my account. Her service is good and give me a…read morelot of guidance.

After the experience I had today, I felt compelled to wipe the dust from my Yelp account and rave…read moreabout Alexandra Baez Ortiz, one of the relationship managers at this location. Backstory: Over MLK weekend, I was the victim of fraud for the first time. The dude drained my checking account, and I was essentially left help-and-moneyless. I filed a claim over the phone on the holiday, but this afternoon, I felt compelled to go into a branch and speak to someone face-to-face; that's where Alexandra comes in. She not only seemed empathetic when going over the ridiculous amount of fraudulent expenses, but she also called the fraud center and managed to speed up my return on credit. I couldn't have asked for faster and friendlier service, and I cannot rave enough about Alexandra. So FYI, if you're ever the victim of fraud, she's your girl.

I have been a customer of NCB over 50 years (since 1972) and I've always been impressed with their…read morecourteous, professional service. After I retired in 2008, I went from Capital Hill to the Chevy Chase branch. At CC, I used the drive-up window. Well, one day I needed a deposit slip so I went inside. To my surprise, the teller greeted me by name! That's right, the teller knew my name. No big deal, but it made my day.

I've been a customer for ten years and love this bank. You can walk in and always find someone to…read morehelp. Great customer service and good rates.

The staff here are very friendly and helpful, I am on a first name basis with all of them. They are…read moredarlings. I've never had an issue with money market accounts or checking accounts, have never had one of their credit cards. Any issues I had were with things beyond the location staff's control (like holding a check for like 2 weeks).

I have used many banks in my lifetime but never won this bad. This incompetent and this determined…read moreto ruin its own customer's lives. They were in a disastrous merger and before that they were two good Banks. Now they are one horrible Bank. This summer they have given my identity to fraudsters at least twice. I have had to get three credit cards that have all been canceled exactly when I needed them and one debit card as well. Their fraud department is completely incompetent and for whatever reason they've had terrible security leaks. Just don't use this Bank. Use any other Bank. They have ruined my entire summer with their incompetence, negligence, and disrespect. I have never written a review. Anything like this in my life but they deserve it.

I'm a newer member of NWFCU and the customer service representative Daniel suggested that I meet…read morethe financial advisor there for a free consultation. I met with the advisor Steven a week later and had a really positive experience. Steven recommend an investment plan for my needs that I feel very comfortable with! Daniel motivated me to get the consultation since it's free to NWFCU members and Steven encouraged me to make money work for me instead of just working for money! Very welcoming staff. Thank you!

As an MU student, this NWFCU location is so convenient. I had visited the Gainesville location the…read moreday prior to get a new debit card since the one I had expired. NWFCU claimed to had sent me a new card but that was not the case. I never received a new card. The person who helped me at the Gainesville location told me all she had to do was print me a new card that would have the same numbers but new expiration date and would mark the "new card" NW "sent me" as lost/stolen. I was there maybe 7 min total and was given my new debit card and told it would work. Needless to say, it did in fact NOT work. I called customer service and she explained the worker did not do this process correctly. She claimed I would have to have an entire new card and she could either expedite ship me one to have within 3 days or I could go to a NW location that day to get a new one. Well, I was in trouble because I had to get gas and my card wasn't working so I ended up having to use the only cash I had on me at the time to get gas ($23 to be exact) so I could get over to the next NW location since I was headed to Arlington for class. I arrived at the N Glebe rd location and had a warm welcome by Justin and other employees. Justin helped me right away and after explaining everything I had gone through, he was apologetic and emphatic towards my situation. He agreed with what the customer service lady told me on the phone - he explained why and proceeded to get my account and debit card corrected. He was the most helpful and kind employee of NWFCU I have EVER experienced. He far exceeded my expectations and kept me in an enlightened mood as I had been pretty frustrated. He made my new card and had me try it at the NWFCU ATM outside to ensure it would work. Of course, Justin fixed everything and my card worked!! I'm telling yall, go here and see Justin. He will take the absolute best care of you possible. Justin, thank you for being you. NW, you have an employee to give acknowledgment to as well as a well deserved raise. I cannot thank Justin enough.

Moved an account from Truist, which has insanely low interest rates and generally inept customer…read moreservice. I was happy to find a welcoming and smart staffer, who helped me start a high interest saving account and tend to my checking account. Took just minutes, vs. iceberg-slow service at the Connecticut and Fessenden Truist.

The employees are fine, service is good, location and hours of operation suit most customers…read more schedules. So why the measly 2 (really 2 1/2) star rating? As with many banks, this location has a coffee/tea machine for the convenience of their patrons. A nice touch--- IF they had coffee, tea and cups. Invariably at least 1 of those 3 essential items is always missing. Disappointing. Surprise your customers one day and get it together. There are 3 other competitive banks within a one block radius that are hungry for your business and where patrons can truly feel appreciated.

Trust has locations all over. It is convenient to use. I had multiple transactions. I usually visit…read moreVirginia locations. They have more employees and aren't short staffed. This location is directly across from Metro Center. The employees were detail oriented and patient. There were two open teller windows and an office available for detailed tasks. I like Truist. I use the bank application too.