This is the only viable bank in southwest DC. During the work week there are a lot of people…read morearound taking a walk, looking over one of the many food truck vendors, and using this Wells Fargo. It gets a one-star rating. The ATM machine is laid bare for all to see, from Maryland Avenue, and makes anyone using the same an easy target for a robber.

I went in to get help with an online issue and even though the banker couldn't do anything for that…read morespecific issue he did not with me and try to see how he could help me in some other way. He did not just tell me he couldn't help without any other options and on to the next customer. Very attentive staff. The tellers were fast and super sweet. This was a chilly, rainy, Monday. :)

Frederico Cura at USPS FCU was extremely helpful during my auto refinance and my credit card…read moreapplication. He answered all of my questions and was very responsive after the transaction was closed. I highly recommend him and USPS FCU. I was able to lock in a better refinance rate than my original new auto loan rate and a very competitive platinum Visa credit card rate.

Great service from the beginning to the end on car loans. They work as a team to help you through…read morethe process and make sure nothing gets missed.

Absolute disaster and completely incompetent. The aforementioned duplicate of my equity line that…read morewas supposedly fixed 3 years ago delayed the closing of my house sale by 5 days and almost caused the buyers to back out. They refused to make any concessions or even admit they had made a mistake. I have sent messages to their Board of Directors and audit committee and have still received no response two months later. They also accidentally sent another members account information to my title company which they refuse to own up to. They are incompetent and liars. If you value your money and your privacy, DO NOT USE THEM.

Great team everyone was amazing . Went to open an account was have issues doing it over the phone …read more Left with a premium online savings account , checking account and a credit card

Stay away!! I've banked with them for 20+ years. In the beginning, they were wonderful under the…read morenamed NARFE. However, over the past few years their loan and banking service has plunged down hill. Mistake after mistake!! I can no longer trust them with my finances.

I've had experiences with several federal credit unions. InFirst is the worst by far, and it's…read moregetting worse by the year. InFirst recently implemented a new website interface. When I attempted to pay my Visa card, which previously only required that I pay directly from my linked bank account, I was given a convoluted, multi-step process to make a payment. When I asked InFirst to cancel my Visa card, they advised that it would take several days. Normally, when one wants to cancel their credit card, it takes less than 5 minutes. There are plenty of great credit unions out there. This is not one.

HUD FCU started charging me $5 every month for inactivity, without ever notifying me in advance…read morethat they will start doing that, during the pandemic when people can't go transact in the building. I sent secure messages from my account, and in addition I sent emails asking them to fix the situation. Never heard back, just got charged yet another inactivity fee again AFTER I've been trying to reach them and "reactivate" my account and they just ignored me. So that's the strategy, simply don't respond to customers - this way you can keep their account inactive so you can basically steal more money in inactivity fees. I've never experienced such poor level of customer service with a financial institution

The place is open to HUD employees and maybe other Federal Employees. It's nothing better than…read moreyour standard bank. In fact, its worse. There are a number of other credit unions with better service and rates. They never offered anything that couldn't be matched by BoA or Wachovia. The place is like a throwback from 1973, and the service is sloooooow. I don't have a good reason to go here. I guess the one reason to go is if you want to feel like you are going back in time when you go to your bank.

Yelpers here is the 411 on Capitol One:…read more Pros: *free checking & savings *the cafes are nice *the real humans that work behind the counters are great *little perks here and there are amazing My 1 star review is purely for their online banking customer service. Particularly their online customer service "manager" Sonja. Capitol One has a history of sending people "Oops there is an error message", dating back to 2020 from my research. It still hasn't been fixed till this day. See Reddit thread here: https://www.reddit.com/r/CreditCards/comments/i9e9wu/capital_one_hit_a_snag_error_message_and_other/ Last post was made 1 month ago, and it happened today. It is very apparent they have an incompetent tech team, who still has yet to fix this issues 3 years later. I've logged on last night with no problems, until I started to get the error message. It took me 3 phone calls, 4 transfers, 5 holds, and 48 mins trouble shooting, and speaking to Sonja to tell me: "You're locked out. Because it's a algorithm thing with banks." Me: "I've had Citibank for the last 10 years (still do), Chase, Wells Fargo, WaMu, BoA, and this is the first time that I've encountered a banking institution telling me I'm locked out due to an 'algorithm'." Sonja: Uhhh... I don't know what to tell you. I can send you a letter. A letter wasn't going to do anything. People on the Reddit thread has said that this letter does nothing to help solve their issues. I asked to be transferred to their Tech Department, which by the way, get this... "Refused to talk to me (the client), because I haven't been locked out for 24 hours yet." No, I didn't get the wrong password. I simply logged on too many times, according to Sonja. That's the BIGGEST nonsense I've heard in my life. Even then, that sounds like a THEM problem. If I was truly locked out, wouldn't there be a you're locked out of your account message? Sonja kept repeating how much was in my checking account. However, that's not what I asked her. I asked her to transfer me to either her supervisor, or these tech people who flat out refuse to take peoples calls before the 24 hours is up. Sonja claimed there was no one there, so she just literally threw her Direct Report under the bus. I can smell BS from 2,000 miles away. Either get it together or get your story straight.

This is my home location of Capital One Bank and if you live on Capitol Hill it will be too. It's…read moreon a main street near dozens of restaurants and bars and has a 24/7 ATM outside where you can deposit checks, withdraw money, etc. The staff who work at this branch are efficient, helpful, and friendly.

great service, very kind and helpful staff came in with kids and was warmly welcomed, didn't try…read morethe coffee but the juices and pastry's were good! will be back!

This Capital One Cafe is located in Chinatown DC, right across the street from the metro station…read moreentrance. Surprised by how popular this location was compared to the one that I frequent in Bellevue. The space itself has a cool feel so I can see why it is popular. This cafe is very spacious with plenty of seating. It serves Verve Coffee and has some food items. If you are a Capital One card member, you get 50% off your drink which is the main reason I came here. Overall, it is a nice place to hangout and have a coffee or tea.

This is the natural, foreseeable result of a banking corporation that wants to cut out the human…read moreelement and force you to do everything online, which is cheaper for them even if less convenient at times for you. The people here are very friendly but the bank is constantly understaffed and the service is so slow that if there are 2-3 people in line ahead of you, it's probably better to come back at some other time. Terrible.

While they used to validate parking in the garage, apparently that was too customer-friendly, so…read morethat's been stopped. The garage charges anywhere from $7 to $35 if it's a game day, and street parking is challenging. No thanks. At least the branch on the Hill has free street parking.

I don't know if all banks do this but this one permits me to enter afterhours with a non-Chase ATM…read morecard. I like that the ATM walls are glass and well lit in the vestibule because the neighborhood is still up and coming and feeling safe at night is important. There are two terminals and I liked that I could get smaller bills as small as $1! Again, I don't know if ATMs at other banks offer small bills, but I appreciate that this one does!

I believe that this brach is one of their newer locations. I happened upon this location while…read moreattending an emoloyee meeting right across the street. While I was there,I remembered that I received a promotional mailer just days before, that indicated that they were pro using $225.00 for new customers who just opened a new account. That sounded like a good deal to me,so there I was on Friday opening a new account. When I came in late afternoon, there was only one other customer doing a transaction inside the bank. I was quickly greeted by a representative, and she offered me a seat at her desk. She gave me an excellent overview about all of the features that the account had to offer. The only caveat was that zi needed to add direct deposit to the new account in order to qualify for the bonus. The whole process was easy as heck!

I have been a customer of NCB over 50 years (since 1972) and I've always been impressed with their…read morecourteous, professional service. After I retired in 2008, I went from Capital Hill to the Chevy Chase branch. At CC, I used the drive-up window. Well, one day I needed a deposit slip so I went inside. To my surprise, the teller greeted me by name! That's right, the teller knew my name. No big deal, but it made my day.

I've been a customer for ten years and love this bank. You can walk in and always find someone to…read morehelp. Great customer service and good rates.