I am writing to file a complaint regarding an offer advertised on your website. The promotion…read morestated that customers would receive cashback or reward points after completing a purchase. However, after using the offer and completing my transaction, I did not receive any money back or any reward points as promised. This is very disappointing and feels misleading. I would appreciate it if you could review my account and explain why I did not receive the advertised benefits. Please resolve this issue as soon as possible.

This is by far the BEST bank in my area. The entire staff is warm, friendly, helpful and…read moreprofessional. I will stick with this bank for many years to come -- and I encourage others to do the same.

Used the ATM here and it is the first one I saw that can do non usual bills like 50s and possibly…read more2s.

I want to comment on their payment center at a p.o. box in Philadelphia pa. Could never set…read morethis up online like other payments. Tried on numerous devices. Even one of their customer reps said it's difficult. My complaint no matter how early I mail the payment in, always late charge. Their processing is horrible. It's takes forever. I really am sorry I ever got this pnc card. Just late fee over and over.

Worst bank ever..if u like waiting forever this is the place. Never enough tellers ..but lots of…read morepeople acting like they are working

This location is a full service branch. They usually have at least 2 tellers working at all times,…read moreand sometimes more at busier times. The line for the tellers gets really busy on Thursdays and Fridays during lunch time, as lots of people come to cash their checks then. So, try to avoid that time if possible, or be prepared to wait. They also have employees in closed door cubicles if you want to open or manage checking, savings, or other accounts. They offer safe deposit boxes on site. This location also has an outdoor ATM machine to cash checks or grab a few $20's outside of regular business hours (or if you prefer to avoid human interactions). It's enclosed and you need to swipe your debit card to gain access for your safety.

Went in to cash my payroll check & was told they were not able to cash the check even though the…read moreaccount is housed there, has an available balance & I was able to verify myself because I do not have an account with them. They offered to charge me a $10. fee to cash my payroll check, but I can avoid the fee by opening an account. When I inquired with my employer they were perplexed because everyone at that branch knows them & the company very well. So they could have easily resolved their issue by calling their customer my employer to verify the check & myself & cashed the check.

worst bank ever, tellers like to look at each other rather then help customers, but they like to…read moresay we'll be right with you and then sanitize their hands look around waste time because they're stuck there all day with minimum wage.

Shanasia helped me open an account and she was fantastic, highly recommend going to her if anything!read more

Misleading, dismissive and rude service, absolutely no clarity, staff has no financial knowledge…read moreand gave contradictory information regarding loan products.

Their customer service is horrible. Any time you call, it's always 20 to 30 min wait time on the…read morephone . They just need to do better all the way around

It's a bank. It gets the job done. Like all banks wish there were more tellers but seems that is…read morehow it is nowadays.

Mindy R. is a veteran in customer service. She was very welcoming and knowledgable. Was able to…read moreperform transactions I needed and felt confident doing business with this bank.

The Assistant Manager David Coleman is terrific. We started at a different branch and they were…read morevery rude, with a kind of mocking attitude toward an older customer. But we came here and it was like a breath of fresh air! David assured us that he could help. The process normally takes a few days. He took our paperwork and made an appointment for the next day for us to come back, and everything is ready. Great branch, much better than the other one nearby! (Also I'm reading these older reviews which talk about huge lines. No line either day we came. And also we'd put in an order in advance for foreign currency. And they had that all ready as promised too! They just don't keep it on hand so you need to order in advance!)

Bank of America in general is great. This branch truly suffers. Puke aroma in the vestibule fir the…read moreonly atm ( should be several) and desk service is not so accommodating

Kearny Bank used to be a whole lot better before they started cutting rates on CD's without the Fed…read morelowering them and now they just cut the interest out on my checking account. All customers were told after they logged into there account that the bank would no longer give interest on the checking account. I will say the interest on checking accounts were minimal but it was still something. It's just bad business.

Worst and most unprofessional customer service I've ever dealt with, no wonder I never see anyone…read morein the bank when I drive bye !!