un gran equipo de ventas, te tratan como familia, buscan ayudarte en todo lo que pueden…read more.. A great sales team, they treat you like a family, they are looking to help you in everything they can...

Re: Victor and Kelvin. Excellent customer service! I would like to take a few minutes out of my…read moreday to share my experience regarding how well managed the office is, how professional and considerate they are. It's not always easy to find a comfortable insurance agency however; Kevin Ha's office is not only in an easy location, the office is nicely organized and very professional. I've seen some places run out of a creepy basement. This is a truly professional and comfortable, well kept office that stands out from the rest. I'm glad I visited and I'm happy to take a minute out of my day to help others save time if they are looking for a professional agency with courteous staff and reasonable quotes. Thank you again Kelvin and Victor.

I want to share my experience with Creamer Insurance Agency (related to Erie Insurance Exchange)…read more My mother passed at the end of 2023, and my father passed away in January 2024. Since then, our family has been navigating the lengthy probate process--a process that, as many know, can extend far longer than anticipated. Despite our ongoing efforts to settle the estate, we now face an additional challenge: the family home's homeowners insurance policy is set to be canceled at the end of next month because the property is no longer classified as owner-occupied following my father's death. I understand that insurance policies have specific guidelines, but canceling coverage during an already difficult and prolonged probate period feels especially harsh. We still need the coverage for the property until the probate is completed, and a more flexible or compassionate approach in such sensitive circumstances would have been greatly appreciated. This review reflects my personal experience and frustration, and I hope it encourages Creamer Insurance Agency to reconsider how such policies are applied when families are dealing with significant losses and legal complexities.

From the owner: Creamer Insurance Agency provides personal auto, home, umbrella, life, and Medicare supplement…read morecoverage for the Washington Metropolitan area. We also provide small business insurance including general liability, workers compensation, business catastrophe coverage and more for businesses in the metro area.

First, remember: people who are happy about a service have better things to do than write a review…read moreonline! Because their problem was solved and they moved on, right? Remember that most people here complaining need a place to share their stories. I understand some users might have different problems and needs than me (hence so many negative reviews), but my experience with them has been nothing but a dream! I wish I could remember the name of the customer service staff who talked to me because they definitely need praise! I was involved in a car accident where an uninsured driver was at fault, and they were able to answer all my questions. The two ladies who talked to me on the phone were so clear and patient. I'm a total dummy about insurance and legalities and its jargons, but they made my life so much easier! In a few hours, I had an appointment with an excellent damage evaluator (which was also a great body shop), and I was put in touch with a rental company. Everything has been a smooth ride. I'm so sorry this wasn't the same experience for everyone. But I beg you to consider Geico as an insurer, they were SO great to me!!

Geico was the worst agents. Mid January a driver without insurance tried to crash into my geico…read moreinsured car. The other was State Farm. I called State Farm for liability approval and they said GEICO customers arent well represented. One of the agents thought I should leave geico. The geico agents were not supportI've and were rude on the phone. Melissa Cipriano implied that Geico has lackluster customer service then State Farm. I cannot afford State Farm but I'm glad that State Farm agent Melissa knew it was not my fault.

it's wonderful to have such a knowledgeable & well versed agent who really looks out for me. Amy is…read morethat person. Since my starting with State Farm she has given me practical helpful advice for -ALL of my insurance needs. I feel good protecting my family with the life insurance policy Amy recommended & walked me through getting. What an asset to the Jessica Cortes Agency. Thank you Amy Williams & Jessica Cortes!

From literally, start to current status, my agent, Amy, has been more like a friend than "some…read moreagent". From the very first phone call, she made sure to get to know my family, our needs, our lifestyles, and our desires for insurance coverages. The personal connection that you get with State Farm is evident and so much more personal than an 800 number with whom you get a different person every time you call. Amy has been a wonderful communicator via every means possible - and I mean every means - phone, voicemail, text, and email - she does it all and she does it PROMPTLY. There was one time where I was literally about to make a purchase in Best Buy, and I needed to know if our Home Insurance policy would cover future damages, so I texted her to check, and she wrote back within 5 minutes. If you are looking for personalized insurance shopping, at a concierge level, then you are done searching. Go with State Farm. You won't be disappointed. Thanks to Amy and her whole team! A+++!

Being able to get custom, objective, 1 on 1 advice and our insurance needs evaluated across several…read morecompanies is invaluable. To have so many options available to us is a huge advantage. It never dawned on me that I was making decisions about which companies to insure with all of those years without the benefit of the industry knowledge and expertise I get with The Insurance Store. Moving to an agency that works for me objectively rather than going directly to an insurance carrier that doesn't have my best interests in mind is a no-brainer, now that I know the difference! It's one of the best business decisions I've ever made.

I have been dealing with the Insurance Store for over 25 years. Lynn and her team are simply Top…read moreNotch. Honest, hard working and helpful which is invaluable in the insurance industry. Whenever I need help Lynn is there. Whenever I need a quote I get it within 1/2 a day or less. Whenever I have a question I get an answer without hesitation. Honest advice about what coverage I need and what insurance company is best for me is the hallmark of the service. I highly recommend the Insurance Store to anyone who needs the best in attention, product and service. They are a rare find in an important industry that all of us must deal with. Thanks Lynn for being such a professional. You are a credit to the industry and the carriers you represent.

AVOID BOIZELLE AND ERIE! We have had homeowners insurance…read morewith Boizelle since 2004 and car insurance with them for several years longer than that. Today I got a call from them saying that our homeowners insurance was cancelled and that we are currently exposed without insurance! They said that two notices were mailed by Erie to our home but they didn't receive payment so they canceled our coverage. We have always faithfully paid our premiums when bills have come for the last 20 years. I don't know why we didn't receive their notices in the mail but I told Boizelle that it is a horrible policy to not receive a phone call about this BEFORE TAKING THE STEP TO CANCEL OUR POLICY! The first phone call was after they canceled our policy! We certainly would have paid immediately if notified by phone that it was necessary to do so. I would have even been OK with automatic payment via our credit card in order to stay covered. Bottom line, they said that to get coverage again we'd have to start from scratch by getting one of their people out to our house and drafting up a policy as if we were new customers. This is a boneheaded policy. Being left uninsured by surprise is a big deal and a poor way to treat a loyal customer. I know that there are better insurance companies out there that wouldn't have such ineffective practices. At least I know some good questions to ask other potential insurance companies before I give them our business.

If I could give Boizelle zero stars, I would. Yes, it's a 'family business'...meaning most of the…read morepeople who work here aren't qualified and merely part of this 'family.' Result- a lot of incompetent people all with the last name Boizelle, and yet no one to actually help you when you call. You will be sold on how great Erie is, their customer service (note- you can get Erie from any number of qualified and professional agents in the DC area..this is HARDLY the only option).. but take a look at the limits. This is coming from someone who previously thought insurance was complicated and hard to understand - with a little research, I felt more qualified than the older Boizelle boy who could barely understand what he was reading about my policy from his computer. TLDR- family business gone wrong. Go with another Erie agency in the area

Peter Webb has been my State Farm insurance agent for decades. He is easy to reach on the phone. He…read moregives great advise. He is happy to accommodate your needs. Four years ago, we had some bad storms. My home encountered some hail damage to the roof and siding. State Farm Insurance came out quickly and wrote an estimate. They worked with the company I chose to do the repair work and paid them promptly after the work was done. They even sent over an insurance representative to check on and to inspect some of the work. Peter has been very responsive about adding things to my policy or trying to be helpful in negotiating things I don't need. I recommend him highly.

Peter Webb and his associate Kayla are great to work with. Super-responsive and detail-oriented…read more They did a particularly good job of switching both auto and renters insurance from other firms to State Farm when my dad had to move into assisted living. Highly recommend!

Excelente Servicio, fue muy amable con la atencion con mucha educacion y respeto lo recomiendo!!!read more

Marcus is an amazing agent! He is personable and extremely responsive. He has helped me through two…read moreincidents in my home where flooding caused damage, and recently has helped me figure out what to do with my car when I'm not driving it (I am displaced for now due to COVID). I have been with him for at least 10 years, I think! When I email him he responds immediately with the right information. I think he's fantastic and i know you will too!

When you call, they tell you they're too busy to take care of you. And when you request to speak to…read morea supervisor or office manager, they simply hung up on you...

From the owner: $10/MO Auto & Home Insurance. Save $900. Call Us Now To Lower Your Monthly Payments. Same Day…read moreCoverage. Get Covered Now. Free Insurance Quotes In 5Min,