Great personal, individual attention. Found the exact car insurance I needed for a fantastic rate!…read moreHighly recommend.

Very responsive and great comparison pricing. I'm happy with their communication and follow up.read more

Elizabeth was quick to my inquiry but not pushy. She walked me through my different options and…read morefound great options. She has also made herself and the company available whenever I may need them.

Liz got me in and out with my car insurance. Top tier customer service. would recommend to any and…read moreeverybody!

CJ and Rachel were hospitable, competent, and patient with me transferring title and registration…read moreto my son. I highly recommend!!

Walked in to get set up with AAA car insurance in Virginia after moving here from California. There…read moreweren't any in-person agents available to see me, so the receptionist asked me to talk to an agent on the phone, gave me some scrap paper, and set me down in a random empty seat to talk to an agent on the phone. Unusual, but I went with it. I did end up getting a policy that was a decent price through Progressive (AAA partners with a number of other insurances in the area to give you the best deal), but my representative ended up adding my card to someone else's policy because she accidentally had their window open while taking my card information, which has ended up in $410.20 of excessive charges on my card, $167 of which has been refunded as soon as the OTHER customer realized the mistake, not the agent! The agent then insisted the issue is fixed, and then the rest hit me as re-occurring charges which is now supposedly fixed again but the refund is now stuck in limbo for a month while Progressive tries to send me a check via snail mail!... Totally unacceptable that they'd put my card info in someone else's account and then take so long to get the money back to me. Highly disappointed in my experience here.

Edwin has been my insurance agent for about 4 months now and I am amazed at all the help he has…read moregiven me. Reasons to select him as your insurance agent: 1. Promptness and attention to detail. I also contacted another local Farmer's agent and had some difficulty reaching them by phone. I needed to set up insurance around the Thanksgiving break and Edwin got back to me right away and I was able to pay for our auto/home/umbrella policy over the phone. 2. Understands the system. I have a PhD and most people would consider me a smart person, but I do not understand insurance. Edwin very patiently explained all the details of the different limits to me. 3. Problem solver. Due to some confusion in the Farmer's system, I received a refund that I did not ask for. Edwin took care of this error by tracking down the paper trail and patiently explained to me what was going on. With most insurance companies, I probably would have needed to talk to customer service for hours to solve this problem that was not of my own making. 4. Overall good person and neighbor. I was hit by another car recently and Edwin explained my coverage, what to expect, and even offered to pick up groceries for me!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Kensington, MD area since 2013, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Rhea Baker and her staff are wonderful- knowledgeable, professional and responsive. I always…read morereceive first class service from their office!

I highly recommend working with Natalie. She is very helpful whenever I need any assistance with…read moreany policy related questions. She is very thorough, patient, and always goes above and beyond whenever I have spoken with her. Rhea is very lucky to have someone like Natalie working for her. Keep up the great work!

I want to tell you about a great experience I had with my State Farm agent Kurt Sayce…read more I had totaled my car a few weeks ago. State Farm handled the claim quickly. I was nervous about the whole thing because I did not have a lot of experience with auto claim. They told me what to expect and calmed me down. They told me that my car was totaled. I had bought the car and had a loan on it. State Farm gave me a payout of $19,100 but my payoff on my loan was $24,000. I thought that I was going to have to pay $4900 out of my own pocket. Then Kurt contacted me and told me that since I had financed my car with State Farm that I did not own them anything more. Kurt told me that I had Payoff protector as part of my car loan. It was free and acted just like GAP insurance only better. What a relief! He made my day! I am so glad that I used Kurt's agency to finance my car with State Farm bank. That saved me over $4900 out of my own pocket! I will definitely use Kurt's agency on my next car loan. He is the best!

Both Kurt and Vickie Sayce are very professional. I wouldn't trade either one of them for the…read moreworld! They handle claims quickly and effortlessly and update me on changes by e-mail. I always go up to the office except in bad weather and even than I am treated like I'm one of the family. Kurt always keeps me up to snuff on my coverages and where I can save money. They work great together.

I've been a Geico policyholder for well over a decade; actually twenty years or more. Currently, I…read morehave our three vehicles and a jewelry policy with Geico. I love the Geico app! It is so convenient! It is intuitive and a breeze to use for example to report a claim, a cracked windshield, schedule roadside assistance, or virtually anything you need to do to manage or use your policies! For example, driving to Ohio one Thanksgiving, we got a chip in our windshield and I reported it on the app., scheduled a repair at our destination, and received text updates regarding the repair which was fixed either that day or the next day at my Mother-in-law's house in Ohio! It doesn't get much easier than that! We had a nearly totaled automobile damage claim a couple of years ago and the Geico adjuster was so kind, thorough and easy to work with and kept us apprised of everything involving our claim throughout the entire repair process! Each time I have used their roadside assistance, their tow truck guys have always been on time, kind and courteous and have consistently done a great job, be it a lock out of a vehicle, a tire change, or just a "crapped out" vehicle. I've had windshield repairs done at my secure work facility, my home driveway, and my Mom-in-law's house that Geico arranged and paid in full, nearly every time. Their customer service for both automobile insurance and jewelry insurance is beyond kind! Every interaction via phone call has been positive with Geico resolving any confusion or issues each and every time. Their pricing is great, too! We have never been penalized, cost wise, for any claims we have had over the years! I shop our insurance around, especially prior to renewal, and Geico is easy to get quotes as well as being financially stable as they are AM Best rated as A++, or Superior, in terms of financial solvency. Thanks, Geico, for years of great service, great value, and great coverage options!

GEICO's customer service has been one of the most frustrating experiences I have had with an…read moreinsurance company. Their records incorrectly showed my son as having two accidents in 2025, one in January and one in August. The January accident never happened. At GEICO's request, we contacted his prior insurer and obtained documentation specifically stating **"No Claims Reported."** We submitted exactly what GEICO asked for and believed the matter was finally resolved. Instead, GEICO created another obstacle. They now say they need insurance history from my son's grandmother's policy because their system somehow associates him with her. The only connection is that he was a **passenger** in her vehicle when his sister was driving it during the August 2025 accident. The absurd part is that his grandmother was ALSO insured by GEICO. Rather than simply checking its own records, GEICO is telling her to contact GEICO, request her insurance history from GEICO, send those GEICO records to us, and then have us submit those records BACK TO GEICO. That is bureaucracy at its worst. What makes this especially troubling is that GEICO originally quoted us one rate. Their system then produced an inaccurate accident history that resulted in a higher premium. Each time we provide the documentation they request, another requirement seems to appear. At this point, I have serious concerns about whether this process reflects bad-faith insurance practices. I cannot speak to GEICO's intent, but the experience certainly creates the impression of a system where customers are quoted one price, an internal record is then used to justify a higher premium, and correcting that record is made so exhausting that some customers may simply give up and pay. If that is not GEICO's intention, then it urgently needs to examine its procedures. No one seems willing to take ownership of a very simple problem. Instead, the burden is repeatedly placed on the customer to disprove GEICO's own inaccurate information--including information GEICO itself should have access to. GEICO spends enormous amounts advertising convenient service and happy customers. My experience has been the exact opposite. GEICO should spend less money advertising great customer service and more money actually providing it.

Kim at Sharon's State Farm Office in McLean Virginia did an outstanding job in placing my Insurance…read moreCoverage for my newly acquired Condominium and bundling with two (2) Autos. Great service and great pricing - I fully recommend. Rich Geever, CPA

Each member of Sharon's team is great but, Kelly Grainger is exceptional!…read more Sharon Godfrey was my State Farm agent for about 2 years after relocating to the DMV from the NYC area. Honestly, I have never met Sharon in-person, only members of her team at the office in McLean. Throughout my tenure with her shop I mainly interacted with Kelly. Whenever I had a question about my policy (e.g. rate changes, coverage packages, and etc.) Kelly was always on top of it. So, when I purchased my first home in the area, I went to Kelly to see what State Farm could offer by bundling my auto and home insurance. Kelly and I worked on a dozen or so scenarios, but each quote was still more expensive than competitors. It soon became clear that we would have to part ways. Kelly knew it too. He leveled with me and said, "We know the value of money. And if you're not going to be with us, then you should know what to look for in a home insurance policy." Kelly coached me on how to find the best policy elsewhere, citing how other insurers do business. When I eventually cancelled my policy with State Farm, Kelly called me to make sure I got my refund on the remaining balance of my policy. When that got lost in the mail, he got the refund check resent. A personable, considerate and empathic guy, emblematic of my time with Sharon Godfery's team. I wish them all the best.

I don't know what Lynn's experience was but Griffin-Owens contacts me several times per year. In…read morefact, I hear from them more often than I do many family members! I have been a client for 20 years and they have helped me with claims, bills and even paid my premium once when I was out of town. These people are active in the town and are dedicated to our community.

From the owner: We have been proudly serving personal and business insurance clients since 1981, with locations in…read moreFalls Church, Herndon, Manassas, and Clinton, MD. Our success is built on the philosophy of helping individuals and businesses in the communities where we work and live.

I have been a long time GEICO Auto Insurance customer, first with my Ford Thunderbird and now with…read moremy Lexus vehicles. Lately, over the past 12 months, GEICO appears to have taken the practice of charging people in advance of the bill due date. That is to say, you pay your 6 Month Premium off inside of 4 months and are expecting to coast for the remaining two months before renewing. GEICO sends you a bill right away within weeks wanting PAYMENT FOR EARLY START OF THE COVERAGE. When you call and speak to their customer service representatives, you get a lot of incoherent information that makes no sense but they keep pressing you for the restart of your term 1-2 months before its due to actually start. When you ask them, what happens to the funds you have paid in advance if you choose to leave, they say that they will reimburse you for the extra months paid for. However, they refuse to put it in writing via email or written letter. GEICO has always been responsive when I needed auto insurance services and I am grateful but this advanced, early billing is questionable to say the least.

My husband and I was with GEICO since 2005. Called in October 2025, said we are switching insurance…read morecompanies for lower rate. Was told they can give me better rates than they're giving me now. Why wait till I'm ready to leave? To keep customers should have done it to begin with. One month later, tried to switch back, getting the run around. Need proof of residency, proof of registration. We still have our motorcycle polices with GEICO. Maybe I should rethink that.