Waited in line at drive thru for 15 minutes although it wasn't that busy. Plus, they messed my order up and I only ordered a 10pc nugget meal. read more

This place sucks the server got out entire order wrong and didn't give me fries and a drink read more

Wendy's - This is how my frosty was given to me - Burgers Near Me - Chattanooga, Tennessee

Every time I go here the food is always fresh and hot and absolutely delicious no other place around here is worth a damn whoever is cooking the food here give them a raise!!! read more

Can't get an order right ever!!! Everyone there needs training or fired. All new mgrs and instructors as no one takes direction well when taking simple 3 orders. Good grief not rocket scans u want raises smh. Would give no stars if I could read more

In my 40+ years of driving thru, I have never had worse service. They weren't obviously stupid, they were incredibly rude and everything you are not supposed to be in a service job. Even the manager. I cannot say it loud enough. The. Worst. Ever. read more

All three times I have been through this location they have told me to come in to order. Today I placed an online order, pulled up, waited 5 minutes, she said "my drive thru doesn't work, come inside" I was thinking here we go again. So I asked "if it's just a mobile order can I just get it, it's already paid for?" She just said come inside. So I park and go to the register and she grabs my bag of food from BESIDE THE WINDOW and hands it to me. This Wendy's is genuinely the worst. I have so much negative details from all three visits but it's not worth going into, just avoid this place. read more

They literally came over the drive through intercom and said "you can't order right now we don't have any people working here." So how do I give it less than a Star? read more

1 star is being generous. Just recently moved to tennessee and was looking for food my first day. Went through drive thru and employee was rude and rushing me. I couldn't even finish my order before she rushed me to go to the payment window. Never had such terrible customer service that left me shocked and cursing someone under my breath. Decided to cancel order and find food somewhere else. Terrible enough for me to actually create an account for yelp. read more

I should give this place a no star. Slow service. Workers aren't friendly and there's always no chilis every time I tell my husband to get me some. Their fries were soggy.the worst place for a fast food restaurant. read more

What happened to Wendy's? I have no clue. A spur-of-the-moment decision to stop and get a chicken sandwich was a baaaad idea lol. An old dried out chicken breast meat fried sandwich with waaay too much mayonnaise slathered on and too many dill pickles pressed deeply into the breading making it soggy and tasting like onion rings, and well, since when does Wendy's use romaine lettuce! No! This is not food! The girl running the drive-thru was sweet to call me "baby" several times so I guess you could say good customer service?? Just don't do it! read more

Only the second time I've been there, and the second time the burger tasted like it was cooked earlier in the day and parked under the heat lamp. The two patties were the size of the junior burger patties. Several bites were bun only. The fries were good but didn't fill the container. It seems like management is cutting corners to save money. A waste of $11.45. Since I used the drive thru, there was a good chance I wouldn't bring it back for a refund. read more

Eat literally any where else. The service is worse than terrible and the food is mid at best.

Would give zero stars if I could.. they are never open; their "system is always down" I.e. nobody wants to work past 5:00 pm... When they are open and serving food (1 out of 50 times) the order is wrong. read more

Tried to pick up my girlfriend something to eat on my way home at 11:00p 06/17 and they had completely forgotten her order, gave me the wrong burger, the one thing that they did get right was the drink. and cheated me out of $10 of food Do not go here! read more

Service through drive thru is the absolute worst and to be quite honest a f***ing joke! The owner of the store is the most ignorant POS, I have encountered since moving down here. Not two F's are given by any employee and they will talk crap about you while you're just standing there. God forbid if you ask them to separate both of your orders, they will just hand you two bags to stick your meals in. Lazy, unprofessional people. I'll never go back. I'll keep my monies. read more

Ordered two jr bacon cheeseburgers and a 10 piece nugget and received a 4 piece nugget and a sandwich that I did not order. Very disappointed and annoyed. Disgusting food. Cheated me $15 worth of food. read more

I love me some Wendy's but I can't help but have some type of disappointment every time I stop by this particular location.. it's very frustrating even writing this review because the staff has never given me bad attitudes but perhaps it's the overall training that is lacking. The lines are always very long and you even wait typically 5 mins just to place your order once at the front. I got a coke float and they didn't even know how to make it properly, they ended up putting ice in the coke and then the ice cream on top of that so it was rather weird. I also observed several employees including what looked like a shift manager not wearing mask while working inside to prepare orders. It is not uncommon to get cold or old tasting food either. I would love to continue giving this location my business but I sadly have given up hope that the next time will be different. read more

Wendy's - Manager not wearing mask - Burgers Near Me - Chattanooga, Tennessee

The wait here is so long it's a waste of time. Plus the food whenever you get it after all the time waiting isn't even hot. Horrible!!!!

I went to Wendy's on Highway 58 and I said no cheese on my burger but with mustard my burger had cheese all on it and no mustard my fries wasmy kids food was trash also like I paid $28 and change so our food should of been a 1not 0 read more

Wendy's - Order was all wrong - Burgers Near Me - Chattanooga, Tennessee

The frosting machine is always broken. They closed their dining room earlier than their posted times. They closed their drive-thru earlier than their post of times. They turn off their signage and lights early in order to discourage or mislead customers into thinking their closed. was told the wrong total at the drive-thru. I corrected the worker and was told ordered wrong. proceeded to show them my order was right and they repeated the wrong total to me again. showed them again that it was their system that was wrong and not my order so she asked her manager. The manager who couldn't bother to come to the window said 'we don't have time for that right now". She proceeded to tell me my wrong total a third time. No apologies just attitude. My burger looks like it was stepped on and left behind the fryer for 3 days before serving. If you want to be able to order the food on their menu, or if you want to be charged the prices they advertise, or if you want the food you do get to be edible... remind you to listen to the words of their manager: they don't have time for that right now. read more

So I don't really eat at Wendy's. There's only two, maybe three things I get at Wendy's. #1 - Drinks - Wendy's has those machine that you can pick hundreds of different drinks. Some of the choices they have are the Power-Ade Zeros. This is the only fast food joint I know of around here that has those machines. I've really gotten away from drinking sodas, so these machines gives you lots of other options. Also lots of diet, or sugar free, options. #2 - Frosty's - Really this should be #1 but #3 directly correlates to this one. Frosty's are amazing. Just a small one hits the spot for a chocolatey frozen craving. Reminds me of my childhood. #3 - French Fries - I'll only get french fries once every so often, and only when I get a Frosty with them. Dip the fries in the Frosty. Yum! If you haven't tried it, you've missed out on one of the little joys in life. Salty, sweet, creamy, chocolate. 'Nuf said. Now this particular Wendy's almost always has a line at the drive thru. I don't know what the heck is happening inside, but man, it takes a long time to get through this line. There's a serious lack of the understanding of the word "fast" in regards to fast food. Actually, this applies to the majority of fast food joints in this area. Never seen anything like it. That said, I still usually get friendly service. Especially when I have my adorable Beagle, Owney with me and he's excited to get his vanilla Frosty. Again, I go for the drinks and the Frosty's and once in awhile, some fries. read more

My family used to eat at Wendys, on average, once a week. Yes, I realize that this is probably overkill for some people. But the quality of Wendy's food has been irresistible to us, for several years. Then we moved, cross country, to Georgia. The horrid service, rude, thieving employees and awful food, that we suffered through at Wendy's, in Fort Oglethorpe (the one that is directly next door to Providence Thrift Store, caddy corner, across from a new Big Lots), made us doubt that we would ever go to a Wendy's EVER again. The Wendys, closest to where we live, located in Chickamauga, was the only reason that we still went back to Wendys. But even them, they started goofing up our orders, regularly. We ordered delivery from them, quite often. But when I finally called about food issues with their store, they wanted me to come out and pick up replacement food, so that I could show them our receipt. And told me that I had to do it, that day. Apparently, even when you spend more than $100 on a delivery order, through their app, and pay for delivery and tipping, for this convenience. They are unable to figure out how to make things right. Ordering delivery, is our way to make really busy days, easier. Ordering delivery, is NOT our preemptive planning, for having to go back out and pick up our food. So after that, we just quit Wendy's. It has been this way, for months. But this week, we were traveling on Dayton Boulevard, in Chattanooga. We missed Wendys, so much. So, we decided to give them a try. This restaurant went above and beyond my expectations. The french fries were beautiful. Fried to perfection. The outside was light gold and crispy. And the inside, was moist and delicious. The salads we ordered, were beautiful. We ordered extra things, like extra cheese and bacon. They didn't plop bacon, scalding hot, on top of the green and crispy lettuce, like other Wendys around here, have done. (Doing this, unfortunately, cooks the lettuce to a gross mush and melts the cheese into the mess.) Everything additional, that we requested with the salads, was done perfectly. Last, but certainly not least; let me tell you about the amazing burgers that we ordered. I was thrilled and delighted to receive absolutely perfect burgers. We have specifications, when we order burgers. The employees at this, Wendy's did not treat us like we were imposing on their time, to get specified changes, on our sandwiches. This was a nice change of pace from, our two previous, repeated bad experiences with the Wendy's in Fort Oglethorpe. The pretzel buns were soft and doughy, on the inside, and the pretzel top was toasted, slightly crunchy, just like it is supposed to be. And the PATTIES were hot, cooked perfectly and SO juicy. We switched the cheese and added extra. For a lovely change of pace, the cheese was picture perfect and they didn't leave it laying on the patties so long that it was melting out of the sandwiches, causing the burger to fall apart. It was as if they had planned on us being there at that precise moment. (lol) Because those burgers were absolute perfection. The lettuce and tomato, which we had ordered extra of, for both burgers, was fresh. Our lettuce was green and crunchy. The tomatoes were fresh, not soggy and tasteless. And to give you an idea of the timeframe in which we were at this restaurant, the dining room had already closed, for the day, so it was later into the evening. If you were going to get soggy vegetables, that would've been the time of day to anticipate it. The people at the drive-through window were professional, polite and acted like they were happy to see us. The young man smiled and kindly reminded us to be careful, because the french fries were fresh and hot. Of course, this did not stop us from digging right in and sampling the delicious, perfectly salted fries. And they were SO worth a mouth full of hot potatoes. If you, like us have had horrible times at Wendy's, I advise you to try the food on Dayton Boulevard, Chattanooga. It was like a breath of fresh air. It was like going back in time and visiting Wendys when management cared. Thank you for an excellent fast food dinner, Wendys on Dayton Boulevard read more

Staff is always rude in some way when I go there. They are also slow. Go to McDonald's don't waste your time here.

placed a DoorDash order for ONE breakfast sandwich through the Wendy's app at least 4-5 different dashers tried to pick it up and they would not let them pick it up it charged me and all and the lady was very rude like extremely rude never ordering from here ever again a phone call to corporate will be made due to that ladies service and the way she spoke to my boyfriend and I. read more

The girl taking my order today barely let me get a word in while ordering she was rude but she got my order right I'll give you three stars but if you don't like your job I'm not forcing you to work there she rushed me to order I barley even said what I want and she asking me what kingly of drink three times ma'am what kind of drink damn I don't know yet can I look at the options I have als so I can't ordered through door dash they messed up my order and the foods hard and dry I'm pissed read more

I love Wendyy's love love the food but this location is awful. I gave it another try because it's so convenient to my house and maybe they got better new employees but after today I will just never go back to this location. I order a grilled chicken sandwich a number 11- coke and2 deluxe cheeseburgers We got home to see the chicken we ordered was a burger-we knew they were short handed so we understand mistakes happen and burger was hard look like two half's of different patties- fed it to dog then took back the messed up food cause husband was hangry- We went back The blue haired lady was on her phone . There were only two workers but she has time to be on phone , comes to window on her phone opens window then tells her mom to hold on as if I'm inconveniencing her. I show receipt and tell her please replace for correct food and the other burger was old one was fine and seemed fresh. She tell me the chicken probably wasn't ready so he just gave you a burger -(so why I bother ordering if you just gonna give me whatever you want?) smh then tells me burger couldn't be old cause there are only two of us and we make everything fresh- So she didn't replace my food- I don't expect much being fast food but attitude at Dayton blvd is still awful I didn't get to eat anything but they replaced the wrong food for correct food The man that handed me the food was apologetic and nice The lady running drive through Saturday at 8pm sept 4th is the reason we won't be back- I will continue to use east ridge Wendy's quality is better there all around read more

Good service, decent food, and made to order. The drive through isn't the quickest but I'm ok with it knowing that the food is fresh. This location doesn't seem to accept many of the discounts offered at the other sites. read more

Got my order extremely incorrect, I asked for a 10 piece chicken nugget with a coke and a vanilla frosty, they gave me a 6 piece, with a tea and a chocolate frosty. read more

I have always been a big fan of Wendy's but this one was not a good experience. probably the worst customer service experience I have ever had. From the lady up front that wouldn't look at me and only rolled her eyes every time I'd ask a question, to the guy in the back that came up front just to yell at me for being in the lobby even though the door was open. There was also no one in the drive through line. As I walked in, I saw 4 people leaning on counters. I asked if it was breakfast or lunch and she replied breakfast only (menu on lunch) she asked, "whatchoo want?" I said "I dont know, the menu is on lunch." She mumbled something under her breathe, rolled her eyes, and wouldn't look at me nor change the menu to breakfast. So I just took a guess on a breakfast item. Will not return to this location. read more

This is the most poorly run business in America. They go out of their way to avoid waiting on customers, especially at night. I live within 5 minutes of this Wendy's, so I am regularly disappointed because in the rare event that they actually wait on me and have fresh food, I do enjoy it. Unfortunately they give excuse after excuse why they can't wait on customers. Last visit it was because they had a $ 60 order and were " slammed. " That is the equivalent of about 5 combos. Inexcusable. Tonight, they were taking delivery orders only. I was the only car in line, and I was refused service. Please do not waste your time or money here. I'm done trying. read more

Went to get some Food for lunch today (12/20/22) I got a spicy chicken meal. Half way down with the chicken I noticed it was very squishy on the part I haven't eaten yet. Start pulling some of the meat away to find out the chicken wasn't fully cooked. Wendy's is one of my favorite fast food places. I will never be going back to this one If any, anymore. read more

I went to Wendy's drive thru and ordered a classic chicken sandwich. It was not a classic the original classic was not pre breaded. This one was. The price said 4.49 and when I got to the window the total was 5.89 so I asked how it was that much from 4.99 manager said the GM didn't change the price well I said I want the one advertised for 4.49 and the manager got attitude and threw my debit card at me. I would not recommend going here it is ran by a bunch of idiots who don't show respect to the people paying their salary. I tried to contact corporate to complain and was on hold for 24 min so they didn't get the chance to make my experience better and I am leaving negative feedback. Kim the manager never called me back to tell me kiss my ass or I'm sorry or anything so apparently in their little twisted world this is acceptable but in mine it isn't so I will be contacting the better business bureau to see if we can require better standards in the workplace because this is gonna cause the wrong person to flip out and cause a big stink. I'm not that way but someone out there is. read more

Really just a convenient place to fulfill my craving for French fries and a Frosty. Can't say much else about other items on their menu since I'm vegetarian and there's not a lot of options for me. Nice place to grab a quick bites on the go though. Like their fries and frosties. read more

Normally when I come it's a very shitty experience and I spend most of my break waiting in line just to orders done my food is literally over 3 hours cold ( I've worked fast food since I was 16 I wouldnt complain if their wasn't a reason ), but tonight whoever worked and was running the window and making the food, they all deserve raises cause those people are the reason your business will stay afloat. This is the first day I didn't see 5 people pull off just when they're waiting to get to the speaker, and my food was actually warm. 5 stars to the crew that worked tonight but 1 for all the terrible times I've been there. read more

Worst fast food experience in my life. Waited for an extremely long time. Order wrong when I arrived at window. Requested manager who then slammed window in my face. When I kept talking she re-opened it to call my mother a "[expletive]"... When I called I was advised to come back into the store. Recorded a long video of multiple employees disrespecting me, refusing to provide number of franchise owner, name of manager, or to summon general manager "in the back"... They also refused, until the very end, to give me a receipt for my purchase or refund. When they finally did it was on copier paper to remove franchise owner's number. Outrageous. read more

Nobody answered drive thru in middle of the day. Not the first time. Gotta love Tennessee.

This Wendy's location and other Wendy's location, like Rossville, near East 3rd, and Brained Road, needs new employees and some new management or a new training session. Some of the young workers at 3rd street location have been made night managers and are so disrespect. One of the night management and day and night employees mainly driver thru has been rude and disrespectful and when you let someone know your complaint they give you a hard time as if I messed up my own order. I have worked at Wendy's, Mcdonalds, Sonic, Taco, and Zaxbys, and have excellent customer service. I take it serious about how treat people and represent Jesus and the company I work for. We are to treat people as if they are coming into our home to have dinner. We do not what people have dealt with through out the day, at least if they come to get some food and take a load off that they can enjoy that moment without receive an attitude from a grumpy worker who really do not want to work. I work in healthcare and its important that all patients treated with respect, compassion and kindness. I hope someone in higher management/corporate takes heed to these reviews, because its get out of hand. I have had to call corporate myself and didn't receive an apology, only a card for the amount of my food order getting messed up by drive through cashier/cook. read more

This place is terrible. Please do yourself a favor and go to any other Wendy's. The staff is lazy, doesn't fulfill orders correctly, and when you let them know, they act like petulant children. read more

I'm getting tired of having to park and go in after waiting 15 min in the drive through, because they mess up my order.

We just waited 30 minutes in the driveway-thru and finally gave up and left before having our order taken. There were no cars in the parking lot, so I'm not sure what the problem was. I would not recommend. read more