Service is always great! Food is fresh and amazing. Trendy atmosphere, always filled with people.read more

I've dined here multiple times and have given this restaurant more than enough chances before…read morefinally deciding to leave a review. There are certainly some good dishes, and the waitstaff have consistently been excellent. Always professional, attentive, friendly, and not intrusive. Unfortunately, the food quality and management experience have been inconsistent enough that I can no longer recommend this restaurant and am bothered enough to write a detailed review. The biggest recurring issue has been the steaks. I have personally sent steak back twice because it was extremely tough and cooked incorrectly, only for the replacement to still be disappointing. I've also experienced the same issue with people dining with me on previous visits. At this point, it feels less like an isolated mistake and more like a consistent kitchen and management attitude problem. Tonight was the experience that finally prompted me to write this review. My parents took us out for a birthday/anniversary dinner, and what should have been a special evening became extremely disappointing.. My boyfriend was initially served an entirely different dish from what he ordered. When his meatloaf eventually arrived, it came so late that most of the table had nearly finished eating. Unfortunately, it was not enjoyable. He described it as essentially a brick of ground beef, seared on both sides, with sauce poured over it. That is not what you expect from a restaurant at this price point. My dad ordered a medium-rare steak. It arrived barely pink, extremely tough, and difficult to cut and chew. He was eventually given another one, which was cooked more appropriately, but it was still very tough. His prawns and potatoes from the first plate were also served cold only steak warm. My mom ordered the butter chicken. Before even tasting it, the texture and appearance looked unusual. The sauce had an almost pumpkin-purée consistency and tasted predominantly of tomato and pumpkin, with very little of the spice, richness, or creaminess you would normally expect from a butter chicken dish--particularly at a higher-end or cuisine restaurant. (this dish is special from a chef who works there, was very excited to try it. I bet he makes it great) For balance, I ordered the AAA beef melt, and it was genuinely very good. So I know the kitchen is capable of producing food that hits the mark. That honestly makes the inconsistency more frustrating. The service from our waitress, however, was excellent. ALL of the waiters/waitresses, EVERY visit have been wonderful! She was attentive, professional, and clearly embarrassed and upset by what was happening despite having absolutely no responsibility for the kitchen's mistakes. We made a point of being polite and reassuring her that we understood it wasn't her fault, and we left her a cash tip directly to keep because we felt she deserved to know that her service was appreciated, she didn't cook the steak. the waitstaff deserve credit as they have consistently been the strongest part of our experiences here, but the repeated issues with steaks, incorrect and poorly executed dishes, cold food, and dismissive management have ultimately outweighed the positives. But what was particularly disappointing was the management response tonight compared to past visits. The manager was dismissive and, at one point, wouldn't even acknowledge my dad. Watching him sit there feeling genuinely disappointed during what was supposed to be a special family dinner, especially after almost losing him and the far drive for them to get here was incredibly uncomfortable and disappointing. After repeated problems with the food, the lack of accountability, empathy, or understanding from management was ultimately what left the worst impression. The bill was around $200 even after a 50% reduction on the steak and the food left uneaten from my father's plate. At that price point, mistakes can happen--but how they are handled matters just as much as the mistake itself. I have worked in kitchens before, so I understand that individual dishes can occasionally miss the mark especially when busy. I've also seen these same dishes prepared properly here, which makes the repeated inconsistency even more puzzling. My impression is that there may be a recurring issue somewhere in the kitchen with a specific person on the grill/prep process, because the problems seem too consistent to be random but it isn't every day. After tonight, we've decided not to return. That is a shame, because there is clearly potential here, and some of the food really is good. But a five-star restaurant comes with five-star expectations, and the food and management have simply not delivered that consistently, and unfortunately to my family not at all.

Stopped by on the way through Cranbrook. Very good burger with a gluten free bun option. Liked it…read moreso much we stopped again on our return trip

I enjoy both the food and the service here. They always have new creations on the menu which I will…read moreadmit I'm not always the first to try, but they definitely seem interesting. The prices are the same as any other fast food joint, but the service is impeccable. Another place for a quick craving cure!

Just stumbled on this place as it is just down the street from my hotel ~ what a perfect surprise…read more The servers Danielle and Stu were top notch, the food was perfect, Kelowna Pinot Gris - can't go wrong there. I was just looking for a quick bite after a long drive from Okanagan on route back to Alberta but I landed on a place that felt like I was home with friends and family enjoying warmth, calm vibes and excellent food/service. I will be back many,many times ~Thnx all !!

Top to bottom five stars all the way. We will return for sure the next time we are in Cranbrook…read more The venue is cool as hell, being an old firehouse. The interior has that vibe with the roll up doors. Our server Paul was excellent, being a fellow traveller we had plenty in common despite the 35 year age difference. The food was outstanding in our mind! One small quibble would be that the bread on the beef dip was a bit wide and made it tough to get the bread into the dip. Other than that an easy five star experience that we will be sure to try again while in town!

I walked into this place on a whim. I'm so happy that i did! I had the oven baked lasagna. It was…read more$19 and came with Caesar salad and garlic bread. It was all amazing!!! Veronica, my server, was super friendly and attentive. When I come back to Cranbrook again, I am most definitely going to come here for dinner. Definitely check this place out!!!

Stopped in and got a couple pizzas to go and ended up sitting down instead. The owner was very…read morefriendly and treated us nicely. The pizzas were very well made and had lots of toppings. Nice little place for dinner with large booths.

Beautiful food exceptional service ~ love the new location. I try to stop on my way through from AB…read moreto the Okanagan if I can. Always a wonderful experience !

I enjoyed my time at Ella's. The patio was very nice and the ambiance was lovely. Service was…read moreprompt and helpful. Local cider on tap was great. My chicken sandwich was ok, but not quite spicy enough for a jerk chicken sandwich.

Our server was friendly but not very good at her job. The restaurant's food is okay--not great but…read morenot terrible. It's on par with chain steak restaurants such as Ponderosa or Bonanza. For the quality of the experience overall, the price was just too high.

We had a great dinner. Food was awesome very professional servers. Great for the whole family…read more Would deffenetly recommend to others and will try other locations on our travels.

Being hockey fans, we of course wanted to stop here. We're really glad we did! The food ended up…read morebeing as much of a hit as the sports memorabilia in this place. And that memorabilia is pretty spectacular! Had to get poutine, and no one does it better!

I ordered a bunless Calgary Flame Burger with salad. I thought the beef patty was very juicy and…read morenicely seasoned. The jalapeño slices gave the burger an extra kick. Without the bun, the burger didn't feel heavy. I quite enjoyed it and would come back for more!

It has been many years since we had a burger at a fast food place. We chose DQ because we…read moreremembered it as good. We both ordered mushroom Swiss burger. Probably the most disgusting thing I have ever eaten. Mine had 4 thin slices of a button mushroom and an even thinner slice of Swiss cheese on top of a skinny dry hamburger pattie, all this was placed between two halves of bun and then the whole thing was flattened as though someone had sat on it. How a business can produce something like this and stay in business, perhaps says more about the extreme poor taste of the consumer than the lack of skill and pride of the business. Except for ice cream I will NEVER eat at a Dairy Queen again, ever!! Paddy I was just forced to rate the business but it should be NO stars.

4 times in a row now going through drive thru, have got the wrong order. Multiple things missing…read more Called twice to complain and they wouldnt do much besides say 'come back with a reciept', which they never gave to me in the first place. Check your bags before driving away! I didn't learn my lesson after the first 3 times. Will not be returning to this location again.

In Cranbrook for a single night while on a roadtrip so we decided to try R&B for breakfast based on…read morea reviwe that loved the marmalade. The Food and service were great. The hash browns were world class, and the owner apologized for them! He said they were a bit more mushy than he liked. Wevisited with him for awhile. He's clearly passionate and devoted to making the best food he can. The location is a bit industrial. We weren't sure if we were going to stay based on the outside appearance. But we're glad we did. Homemade marmalade, strawberry/rhubarb jam and homemade pancake syrup were all a treat.

We had a good lunch here a few years ago and decided to stop for breakfast on our way to the…read moreOsoyoos. Our server was also the owner and he is an absolutely charming man with a great sense of humour. He took very good care of us. It was almost like eating at a friend's home. I had the breakfast special 2 slices of bacon, sausage or ham, 2 eggs, 2 pieces of toast and hashed brown potatoes for $6.99. My husband had a build you own omelette. All the food was excellent, the bacon was cooked crisp as requested, hashed brown potatoes were also nice and crisp. My husband's omelette was also very good. Instead of prepackaged jams the breakfast came with home made strawberry/rhubarb jam and marmalade. They were so good that we bought a bottle of the jam to take with us. It is very good value for the money. Thank you for giving us such a great start to our day - Mel and first wife.

One would think that a restaurant of that name would normally be quite good, and normally, it is. I…read morehave been to multiple BPs where the service and food were excellent but this particular location has not impressed me. The prices were considerably high for food that wasn't anything special. The portion sizes are just normal as well. The only saving grace for my experience was the service, which was friendly and professional. I recently ordered a portion of wings and a drink. The wings were poorly coated and quite greasy. The decor looked less then appetizing as well (the celery was browning and the lettuce bed was completely wilted. The price tag that came with this plate was excessively high comparatively. I have been hearing about similar experiences from friends. This being said, I may try this place one more time in the future just in case my experience was a fluke, but if i'm not satisfied again, I will be dropping my rating to one star. Update: I did try this restaurant again and this time the food was adequate, the service was good. The price is still excessive and the ambiance was nothing out of the ordinary.

I wish there was zero stars. I've tried this location twice and both times I've been completely…read moreignored and given up getting served after waiting for 15 minutes. I guess the servers figure they're busy enough.