I live within walking distance. I placed an online order at 8pm. I was there at 8:20pm. All the lights were off. Contacted them and was promised a call back.....a week ago. So they kept my money. read more

Wendy's - Wendy's - Burgers Near Me - Garden City, Michigan

Under new management and I'm not sure how it's possible they are even worse then they were with the old management because it was bad then. Food takes forever then is cold and order was wrong. Never again. read more

Trash customer service, wrong order multiple times. Can't think about going back anytime soon.

I've avoided this place for a long time due to previous poor customer service and just general nastiness - for some reason, today I really wanted a Wendy's burger so I gave them another try. I'm glad I did. They were well staffed, they were polite, and my food order was accurate - a far cry from previous experiences. My coke was warm which was a bummer because really, who wants a warm coke?! They were out of ketchup packets-but they were polite and apologetic about it so it's all good. Burger and fries were nicely cooked and the salad was fresh. Next time I need a Wendy's burger, I'll give them another go and hope this new customer service experience is just as good. read more

The worst of the worst.please shut this place down..the store manager is a loser don't know what she doing and by the way she acted when I visit this place now I know why the employees act the same way her attitude is bad.. I asked for my sandwich to be remade.. cuz it was something I didn't want on there she took the item off and gave me the same sandwich now what if I had an allergy get somebody who cares about providing good service and not for a check read more

Worst food ever where Burger was burnt and sloppy fights in the store order online took 25 minutes. And they forgot my drinks never again run forest run from this place. read more

Wendy's - Burnt ass burgers - Burgers Near Me - Garden City, Michigan

Horrible place gave me the wrong order didn't have anything right not a single item fries were terrible and cold honestly don't come h

Food. It's OK but the radio station in here It's not tuned in won't stay on one station they can't turn it off they can't turn it down so if you'd like a headache after you get done eating it's a great place to come.Yeah I asked management shut it off or turn it down because I have no control over it read more

Drive through experience was rushed. Lady at the window was rude. Then they make you pull up and wait for ~15 minutes with 2 other cars infront of you. Food was dry asf and they didn't even give me a straw. Shut that bitch down lol. read more

Had been here 3 times and it's only because my kids have the Free JR Frosty for a year keyfob and it's the first one on our route home. They love Wendys the franchise itself not this location. So I will travel the distance for great service. They have the slowest service ever Dine-IN, Carryout, and even Drive Thru. Every time I've been the service has been show and the employees get mad when you ask "What's taking so long for a JR. Frosty and a small fry?", after you've ordered it over 15 minutes ago. My son is 11 years old and very small for his age so I'm confused as to why you got an attitude with a kid. Clearly he couldn't have posed a threat to you in anyway. But the service you gave has definitely left a last bad impression on my son. We past here M-F and he says the same thing "they are slow and they employees have bad attitudes and I would never go here ever again." read more

Not the best Wendys that's for sure. Location was dirty and the staff wasn't any friendlier except for the cashier Ordered food to dine in, they didn't have any clean trays so they packed to go. Place wasn't even busy that they were running behind on their cleaning. The kitchen also looked dirty. The fries were cold and soggy. They even gave me hard time getting my refill, while I was dining in. read more

Not a place I'll be patronizing anymore. I tried to give this store chance after chance but it continues to get worse. Undercooked fries that are luke warm and you're lucky if you can even get them luke warm. Don't get me wrong there have been bright spots in the past but now it's as if the people who work there don't even care. After receiving my food today, I'm permanently done patronizing this specific location. read more

Waited in line for 30 mins just to be told that they don't have anything prepared no salads no chicken no meat what so ever

Drive-thru staff are very rude! Once, I pulled up to the window... I was not greeted. Not even a smile. The woman just stuck her hand out for my payment. As I was waiting for my order and credit card... I could hear another crew member exclaim with an attitude that "everyone and their mommas want Wendy's right now". Shortly after, the cashier returned my card and very dryly said "all set". All I could think was "geez thanks". I got home and realized that I was not given a receipt. I went to this location mainly for my chocolate frosty and it was terrible. Took one spoonful and trashed the dang thing. This was my first time at this location. Skip this particular Wendy's and head to the one on Michigan Ave. Toodles. read more

Waited in line after 6cars and 25 minutes placed order then after 20 minutes got the wrong food... waited another 15 minutes for the other 1/3rd of our order so first 2/3rds of our order was cold then they were out of mustard. read more

For every time we have been there, there has been a problem. I'm just grateful they are open and my children get what they have asked me for. read more

Never one to complain.. EVER. Wow the food was terrible!! Cold...Pulled food out of the bag and it wasnt even wrapped together... service was rude.. never will go to this location again read more

I ordered a 10pc nugget meal and a Caesar salad. They forgot my Caesar dressing, silverware, and fries that came with my meal. The nuggets were dry(not fresh)! read more

Food wise, everything was alright, a few of the fries seemed to have burnt edges or something, but it was an enjoyable meal...Overall however, it was kinda cruddy. Right off the back, I ask how much a small [fountain pop] drink is, the cashier says something like $2.39 and I immediately chuckle because I know there's no way that's the price, she then realizes the mistake and gives me the right price and I say, okay give me a small Dr. Pepper, she politely informs me there's no Dr. Pepper in the store. I tell her I work in food as well and that I understand, so I place take off the drink and just order three $1 Crispy Chicken Sandwiches and a Medium Fry. I get my food in a relatively fast manner, I double check the sandwiches to make sure she heard me when I said I want them plain. Sure enough, there was mayonnaise and lettuce on them. I take it back to her and say that I ordered them plain and she tries to reassure me that I didn't and I gave her the benefit of the doubt by apologizing and saying, "I do talk quietly, so maybe you just didn't hear me." She takes my bag, takes out the Fries and sets them down. After the three new Sandwiches are made, she puts them in the bag and hands me them, I check the bag and come to find out, she never put the Fries back in the bag. I go back for a second time and she asks if there's something else I need and I simply respond, "My Fries". She turns around, grabs Fries and asks to confirm if I had small fries and I said "No, medium". She turns around again and hands me my fries and I finally have my complete and correct order and can finally leave. Other little things I picked up on: As I was waiting for my food the first time, a guy came in from outside with a bag, they messed up his 4 For 4 order somehow (I think they forgot to give him an item or something), and there was also a male employee who must of been new because he just kept asking question after question about the computer and stuff and almost messed up the order of the lady who came in after me. read more

My wife and I stopped off here, because we had some unexpected guests show up at our house. We took a vote and Wendy's won. The cashier was nice, polite and friendly. The staff in the kitchen were friendly. That was good, because my wife and I were placing 7 orders. The staff of this place not only cheerfully made our food; they also made it very quickly. We did not have to wait very long for our order at all. When the food arrived, it was hot and fresh. All of the sandwiches had all of their toppings and condiments. The burgers were all juicy to the point were they were dripping with juices. The staff today rocked and can be proud of how well they did. read more

This place is very discussing on the inside I honestly don't know how or why they are still open. My mom ordered 7 sandwiches and 4 fries with 3 drinks all 3 drinks we're all opposite of what we ordered, the sandwiches were completely soaked in grease the buns we're soggy and the fries tasted worse then 2 day old fries from McDonalds. I do NOT recommend anyone or anything eat at this garbage facility. Ps a actual garbage company could probably give you better food from dumpsters then this place could. read more

I barely ever have Wendy's, but when I do, its always a delicious treat. Yesterday, I had the same thing I always order, the Spicy Chicken Sandwich and a four piece of Spicy Chicken nuggets. It was excellent. My ONLY possible complaint may have been that the lettuce was a little wilted, but that hardly diminished from the overall taste. I need to start going to Wendy's more often. read more

Wendy's - Spicy Chicken Sandwich and Spicy Chicken Nuggests! - Burgers Near Me - Garden City, Michigan

Ordered 3 jbc's all 3 patties burnt to a crisp one had Bleu cheese on top of the burger under the lettuce, literally had a square peice of bacon in the wrapper not even on the burger no other bacon found in that wrapper. Smh? Frosty was like a chocolate shake. Missing 1 kids meal chicken nuggets and fries go back get chicken nuggets but no fries... Fries were terrible and old tasting. Got home thrown into trash. Drove to the one in Canton ordered same exact order drove home still warm and it was how it should have been the first time. If I could have gave a zero that's what you really got. Wouldn't recommend to anyone. read more

I'm finally writing a review after going to this Wendys several times. They were out of half the soda flavors AGAIN! This seems to be a regular occurrence. The server didn't give me a straw nor chili sauce for my chili and gave me an iced drink when I said no ice. There is a specific server there that constantly wrecks the orders, mine and customers ahead of me every time I come in. She either forgets to give you one of your food items or she forgets to give you your drinks. Literally! The only saving grace this time is they gave me a large drink to replace the watered down flat one they originally gave me in addition to a free large chili for forgetting to give me chili sauce with my original order. The food is still good, the customer service not so good. read more