Rewards wouldn't work. Employee didnt know what to do, manager was rude to us and employee. She said "the system works, I don't know what to tell them", I am not giving them the fry for free. The app had a offer for free fries , it scanned for points but wouldn't take the fries off. Just off the managers terrible attitude I would reccomend avoiding this location! The bad attitude wasn't isolated to just us, it was freely given to anyone, customers and staff. On a side note the frys were terrible, BUT the chicken nuggets were very good!. Another item to note is the bathrooms, they are not properly maintained and no soap in the woman's restroom. I usually won't leave a poor review especially on my first visit, however the attitude from the manager made sure I left my experience so others could see and decide for themselves. read more

Could not have been worse. Order was totally wrong and food was all cold. Went inside. No one would even make eye contact.

There's a reason why there isn't a line in this Wendy's. And there's a reason why there is a line at McDonald's across the street. It has nothing to do with Price pointing. I stopped here to have a back up in case I didn't like my dinner from next-door which I didn't think I was going to like and I was right. I simply didn't feel like crossing the road and sitting in a long line. Well, I should've. I ordered a junior bacon cheeseburger for some reason it was $2.49 thought that was expensive but I just wanted to get back to the hotel I got back to the hotel and I had a big burger that I swear had sweet pickles on it. I didn't order sweet pickles. I didn't even know that they had sweet pickles, but it was definitely sweet pickles which makes me a little heebed out because I don't think Wendy's has sweet pickles -so what did I eat? As far as ambience, the building itself almost looks deserted. It has a help-wanted sign on it which almost looks like a for sale or for rent or some kind of weird sign and the entire three days that I've been at the hotel next to it. I don't think I've seen more than one person to go to this so why I went I don't know. Maybe it was curiosity??? As far as service, I wouldn't have called them rude but what they did same as they seemed slow, not personable, not welcoming... But I wouldn't call them rude as some reviewers have called them They seem more like they hated their job. Or we're super Duper tired. Do yourself a favor go to their competition across the street. read more

Quick stop at the drive thru for a quick bite on our way by. The food came out as ordered in a timely fashion and staff was courteous. The one item we later realized we were missing is utensils, which would have been helpful to have. Otherwise, a good visit. read more

This franchise is evidence that Wendy's International simply doesn't care as long as it's receiving the franchise fees. If it did care, this location would no longer hold a franchise license. Slow, rude, incompetent service. Menu items not being available. As much as I like Wendy's products, I refuse to patronize this location. read more

Worst Wendy's I've EVER been to. Go somewhere else! They can't even fill the fry containers and the sandwiches were saturated with ketchup and mayo. It was all over the buns and the burger paper. Pure slop. read more

Wendy's - French Fries that are barely half full! Do better Wendy's! - Burgers Near Me - Geneva, Ohio

The food was great! But their customer service was definitely lacking. It took over 30 minutes to get 3 Junior cheeseburger biggie bags and a Dave's double burger. I noticed they had three employees on break all at once. You can't run an efficient Restaurant like that. Whomever runs this location needs someone ALWAYS on dining room cleanup (it wasn't the cleanest), someone taking orders, someone on drive thru and everyone else making food. There were two guys standing around doing absolutely nothing while one guy was trying to keep up on orders. They should've washed hands, put gloves on, and GOT TO WORK!! read more

Absolutely terrible service. I don't ever write reviews but that's how bad this place is. Horrible manager too, super unhelpful. Employees have literally no idea what they're doing read more

A review for fast food is kind of hard, right? I mean, fast food places are always messing up orders, forgetting items, providing minimal quality, and having bad attitudes. We do not really have high expectations for fast food, so being too critical just isn't fair. You know what else isn't fair? I'll tell you! Ordering a cobb salad at a drive through and finding out there are not any forks available after being handed your cobb salad isn't fair. Yup! Wendy's in Geneva just tells you to eat it with a spoon. They say it with a straight face too! Because of my low expectations for fast food, I would be totally forgiving if not having forks was mentioned when I placed my order; then I could have decided to get something different - something that can actually be eaten with a spoon or with my fingers. Wendy's cobb salad is pretty good. Come on though, don't run out of forks and continue to serve it. side note: you can eat salad with a spoon. You just put your mouth on the edge of the salad container and scrape it in. It's fun. read more

Very friendly people helping us. They had a smile for us which was especially welcome during a long day of driving. They were patient with us and the food was great and hot and perfect! read more

TERRIBLE SERVICE!! Went at 8:30pm on 2-14-2025. Guy at drive thur asked what we wanted as we replied "just a second" and he responded with "what did you say "in almost an attitude tone. Was given the wrong food as well. Gentleman was extremely rude. COLD FRIES. We also waited over 10 minutes for the food as we were the ONLY car in the drive thru. Went inside because they didn't provide napkins, spoons, straws. Inside smelled very bad and looked like they haven't cleaned it in months. Please do not waste your money here!!! read more

apparently they don't serve coffee after breakfast time but allow you to order online.. was told at the drive threw, absolutely lazy horrible service. plus they don't have bacon lol tell me how that's possible, everything about that place went to shit. they need to close an stop wasting peoples money and time read more

Terrible service waited in the drive-through for over 20 minutes to be told that their drinking machine is down when they should've addressed it prior to making us wait. read more

Incredibly slow and rude. the lady who took my card from me at the drive through was very rude. Was told to pull and wait for the food. God it and she walked away as I told her they forgot my burger. Had to go in to get it where the same 20 something girl was rude again. Don't waste you money here. Go across the street to McDonald's. I'm afraid they would spit in my food here read more

Horrible!!!! We waited 45 MINUTES in line at the counter and didn't even get one glance our way. There were probably 15 people behind us, unbelievable! Mobile orders were placed while we were standing at the counter and were deemed more important than us! They could have easily told us that they were experiencing a bad lunch rush and we could not order at that time, but they didn't! Will NEVER go back! read more

Took forever to take our order. Workers were not wearing gloves while handling food and eating some food. Messing around instead of working. Looks like they've never cleaned the place. read more

Refused to honor buy 1 get 1 for $1 deal that is still prominently featured on the menu.

worst franchise agound.. always slow.. on 8-7-24 waited in a line of 3 cars for 20 minutes to get to the speaker. emloyee says be right with you .. 5 minutes later comes back and says emloyee quit on him so have to come insde to order .. I left rather than wait another 20 minutes in the store for the idiots to serve me . never going back to wendys in geneva ohio again read more

Another great experience with a Wendy's employee, I stopped in on my way to a meeting and Angelina took my order. Angelina noticed the drawer was short by .11 cents and apologized for correcting the issue. I told her to take her time. She thanked me for understanding. I waited there patiently while I noticed her manager rushing her. And announcing that she made a mistake. It made me feel uncomfortable that her manager didn't have her back. It didn't take to long for Angelina to fix the money issue. Angelina was putting the company first, which I respect. I think Angelina did a great job considering that any other associate would probably turn their other cheek. I've worked in customer service, and sometimes it can be difficult to be "perfect" in high paced environments. I work in marketing so I know how crucial it is to get positive feed back from customers. I didn't get the name of the manager who was being rude to a fantastic associate like Angelina but I just wanted to say someone needs to give her a pay raise or a promotion or even appreciated. As I was waiting on the register to restart, I told her it's okay, it's probably been a long day, and there is no rush. Angelina exhaled with relief. She said thank you so much, it has been a long day, I just got out of school and piano lessons. Even after a long day, Angelina was super polite and smiley. Thanks again for the great customer service Angelina! Best Regards, Torey Golden read more

Wendy's - Another great experience with a Wendy's employee. - Burgers Near Me - Geneva, Ohio

Food was quick to come out and was warm. It's just what your normal Wendy's would be.

Typically go there minimum twice a week between my three jobs. I ordered my usual combo and it wasn't right and I called up right away and they said they would give me a free sandwich especially since I wasn't going to eat what they gave me. Go back a few days later told them I was supposed to get a free sandwich. Mistakes happen but there is an easy fix. Instead told me I didn't call which clearly I did since it's saved on my phone and wouldn't give me a sandwich. I will not be going back I work way to hard for my money for mistakes and cold food. read more

I want to start by saying I waited 2 days to be sure I wasn't just reacting out of frustration. Yet, here I am 48 hours later and I still can't get over how terrible my last experience was. I pulled up to the drive through and was asked to come inside instead. Inside, I was advised that they were short staffed and "taking a break from the drive through for a while." I placed my order and stood aside waiting for my food. There was no one in front of me in line, so I was really surprised when after about 5 minutes, they called someone else's name for their order. I stood by for 20 minutes before they called my name. Simple order - 1 sandwich 1 drink, 1 chili, and an order of nuggets. I get out to my car, check the bag and find no nuggets. I go back into the store, wait another 3 minutes to get someone's attention and advise the I didn't get my nuggets. I was told they were waiting on nuggets. Nuggets take 6 minutes. I already waited 20. The manager was at the sandwich station, not attending to customer complaints, not hurrying his crew along, not paying attention to the fry station. Simply standing there, ignoring all the dysfunction with his head in the proverbial sand of the sandwich station. This terrible service was nothing more or less than crappy management. I can say this with confidence, since I worked in this exact store when it opened. This is how I know how long it takes to make nearly everything on the menu - not much has changed in that regard. I can honestly say it's been a solid 10 years since I've been to this Wendy's without having an issue. And it will be at least that long before I go there again. read more

Drive thru junkie would not listen to my order. She kept cutting me off. Chicken old, burgers dry, fries nasty and frosties tasted moldy. No dine in so I would hv had to wait 13 cars deep for refund. This place stole $36 of my money. Shut this place down. read more

Worst service ever! Waited 26 minutes for sandwiches. Had already received fries so they were cold. The person who took our order, Adrianna, was great and was genuinely trying. The kitchen staff and the manager could care less about dining room customers. They were 100% focused on drive- thru customers only. There was no toilet paper or paper towels in the ladies room, the blow dryer didn't work, and it was FILTHY! Hands down worst Wendy's ever! read more

It seemed like there was not many workers and almost forgot nearly half of our order and no utensils, and when we asked for them she gave a nasty look and rolled her eyes. We didn't have to wait for very long which was nice tho. Also they didn't have vanilla frosties. Only chocolate and strawberry. Food tasted fine tho at least read more

The worst! Everything was just bad. They didn't care how the food looked or taste. Burned (black) bacon was on all our sandwiches.

I ordered the Biggue Bag for 5.00 which i thought myst be a special going on. It was my 2nd time ever at Wendys. The entire contents in this meal consisted of a double burger, 4 chicken nuggets, 1 sweet + sour sauce, French fries and a chocolate frosty. The entire amount of food would feed a kid under 13 years old not a 64 year old person! Only 1 staff wore a hat. The rest had all this frizzy hair hanging . I guWendys do not offer uniforms to their staff, cause they weren't wearing them. Not one person wad friendly at all! The 13 French fried I received were beyond cold, along with the burger, oh but the chicken nuggets were hot. I also just went back to proof read what I wrote, I couldn't fix my spelling mistake. So, that should say Biggie Bag. The staff just didn't even look clean and put together at all. The trash bin outside had trash all over the ground I could see it as the door wad not shut. Great area to breed mice, rats, raccoons, opossums and any other critter that is hungry. read more

Definitely the place to go if you want to leave 5 minutes being told "hang on" when your the only customer there. Foods always cold and Soggy. Go to the McDonald's across the street. read more

Grabbed some junior bacon cheeseburgers nuggets and a meal for the family, don't eat fast food very often but this place, we will surely never dine again. Poor presentation, uncooked raw bacon, smashed and moldy buns. Manager who followed up questioned the validity of the complaint saying she had never received a complaint for her establishment and when asked about a refund, hung up. Definitely won't be back. #WendysIsGarbage read more

Wendy's - Junior Jr. Bacon Cheeseburger - moldy bun, torn, and smashed. - Burgers Near Me - Geneva, Ohio

Food was great but I ordered a baked potato with cheese and bacon and it is typically bacon bits with shredded cheese and like a scoop of nacho type cheese. This photos to was drowned in nacho cheese and there was just 3 strips of bacon laid on top. They also gave me no utensils at all to it with. My husbands burger was also just lazing over the side with ketchup. read more

Where to begin. Well the second we walked in we knew they were busy. But between the manager yelling at staff. The cashier who looked like he hit the dab pen a little too much and didn't really care about anything because "I'm only here for another week." He was throwing dressing packets and dropping things and picking them off the floor and not washing his hands after. one of the cooks was going on breaks made her own food and did not pay and then left a half eaten frosty just sitting on the counter by the food for costumers. She then proceeded to call her mom and be on the cusp of a domestic dispute extremely loudly for the entire restaurant to hear. She then talked about illegal activities she was going to be partaking in after work with her friend on speaker phone and sexual conversation. Then the fries were unsalted, there's was no ice in the soft drinks and there want ketchup. read more

Always messes up orders. Don't care. Don't try to make things right. Can barely ever make baconator fries. It's either they are out of cheese. Or containers. Just the worst Wendy's. And I've given them many opportunities. read more

Cheese, lettuce, and pickles only means cheese, lettuce, and pickles only. Instead, I got a burger with EVERYTHING slopped on it. The order was correct on the receipt. Train your employees to actually read the order. read more

The chicken sandwich smelled like pee & made my sister puke all over the car. The girl at the window was a tweaker & I'm pretty sure she peed on the sandwiches. read more

Ordered four for four medium what I got was a small drink I said that is not correct he said I gave you the value I said I ordered a medium he change the fries they change the drink forgot the sauce for the nuggets and they want to be paid $15 an hour ? piss poor training don't care about the customer don't care about making it right and fast-food wonders why it's dying it's pretty simple read more

Terrible service. Walked into lobby because there was no sign on the door and it was wide open. Employee got mad at us for being inside. Said we had to go through drive thru and then no one would take our order. read more

The lady who took my order was one of the nicest and most friendly person I've met. Food was great and the service was amazing

You got 1 star.. if I could give 0, I would. Horrible service, absolutely horrible service. I took back a jr. Bacon because there was no burger or bacon on it. The lady covered in tattoos and blonde hair decided to be rude, very rude about it! And I told her I wasn't being rude but next time I might be considering they can't do their job. And she slammed the window in my face. HORRIBLE SERVICE! 4/14/2020 @ 12:30 for lunch. read more

Horrible sat in drive threw to get no service and the people acted like it was no big deal would not go there againe

absolute worst management of any fast food. same person, same attitude and lack of care. obviously not the job they love to do. Never get the order correct, and when mentioned, they make it seem like it's our fault. simply pathetic. read more