service slow food is always messed up. i've been here a couple times now and i always wait in the drive thru for at least 20 minutes. The workers are always rude like always... read more

Good fries but be very careful to check your orders. My friend has a life threatening tomato allergy. We were very careful to tell them no tomato no ketchup. We even lifted the bun to see. It was hidden under the burger in the center. Could have killed him. Tried to call them but it's a fax number. read more

More then once have I pulled into the Aston Wendy's drive thru when they were not busy and got left sitting there waiting to order until I gave up and left....there won't be third time. read more

I don't know what possessed me. I should know better. I should do better. But I was STARVING hungry and it was 10:29 AM. So I asked the (female) voice at the other end of the drive-thru loudspeaker if they were still serving breakfast or was it lunch? She said breakfast, so I caved and got the 2 for $3 deal. Thank goodness it was only $3.18 - after tax. What a waste of calories, carbs, fat and SODIUM. They were out of biscuits so my sandwich came on a "croissant" - which was really just an overly fatty and BURNT roll. The Egg was an overcooked fried rubbery egg. American "cheese" fake cheese single. Cheap but - it takes YEARS off your life. How can people eat this garbage? Why, oh why, did I? I will not do this again. My grave error. DON'T be like me. Stay away from fast food, and this Wendy's in particular. ICK. read more

I had the new jalapeno popper grilled chicken salad and it was pretty darn good. I am already planning to go back next week to try it with their crispy chicken. I have been frequenting this location a lot lately, for breakfast and for lunch, and have had nothing but good service. The guy that was working the drive through today couldn't have been nicer. He kept apologizing for the time it took to take my order but I had overheard the guy in front of me ordering a ton of stuff so I completely understood. Bumping them up to 5 stars. read more

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Always has a 15-20 mins wait in the drive thru even with 1-2 cars. The food order is always wrong you ask for no pickle and they put extra on it. There's no sense of urgency or flat out customer service. They don't care for the customers at all. It's a job and your choice to work it not forced to if it's that bad and you're not able to do it get a new staff. It starts with leadership and they are a joke also. read more

The cashier was nice but I asked for a Double Cheeseburger and I got a Single. Then I went up and asked for what I paid for and I received a JUNIOR. A JUNIOR. What???? read more

Tiffany was amazing. Unfortunately her crew members had gotten the lady in front of me order wrong. The way she stayed cool & collective trying to make sure the other lady got her food while still helping me. Very level headed. Great service! read more

The worst Wendy's I've ever been to. Over the several attempts I've made to go here this year the staff are rude and have at least 50% of the time gotten my order wrong. Just recently had to wait almost fifteen minutes for a frosty and 5 chicken nuggets totaling $2.10, absolutely ridiculous. I honestly don't know why this Wendy's is so bad compared to any other fast food restaurant I've ever been to, but I wish they could get it together. Update 8/2019: This place is still terrible read more

If was a manager of this establishment I would be embarrassed, I waited in the ordering line for 20 minutes, 15 of the minutes was at the speaker before I gave up and left. Not a single employee said anything to me in the 15 minutes I was there. This was not the only time this has happened, I normally wouldn't make a comment but this was pathetic. I took into account all possible reasons for terrible serve but even with all considered there is no excuse for basic customer service not be followed. I hope the Manger sees this comment and takes action I was in line from 7:05pm - 7:25pm Sunday read more

Totally fine Wendy's. Quick drive-thru, decent employees, predictable food. Still mad they don't have sweet and sour sauce, though... read more

I always order on mobile apps both because it's easy and for customization options that don't get lost in translation over the drive-thru mic. The employees here either don't read the orders or don't care, because they've gotten my order wrong four times in a row. This is far and away the worst fast food restaurant I've ever been to and will not be returning. I never do online reviews but they are so bad, I'm now on here. They don't deserve my -- or your -- business. read more

no one is ever at the speaker, they are slow as shit ALL THE TIME!! food is always wrong, always hearing employees cursing.

Was the worse place to eat. Food was cold and burnt. Manager on duty at 10 was so rude and cursed us out cause we wanted a fresh burger. Waited 49 mins outside for a new burger and saw that someone had spit on the burger. Called store and HR and left message for someone to call me but heard nothing. read more

So- when a chain is reviewed- do you review the staff or the food? I stopped at Wendy's today out of sheer laziness. I didn't want two cross over to more intersections. So I suppose when I boycott someplace, don't take it too seriously. Wendy's has apparently revamped their menu a bit. They don't have new products per say but they are offering them in a different manner- and this girl isn't complaining. I'm down with the Asian boneless chicken nuggs- larger versions of the dollar menu counterpart- a little pricey but reeeeeal good. I also ordered the Baja salad which is basically a TexMex salad with a side of their (day old hamburger) chili. We'll see about that one. As far as the staff? What else is new? The drive through speaker sucks- coupled with the lunch rush weedwacking- triple score, right? Ugh. Geographically, this place is where it's at- everything else? Meh. read more

Its Wendy's you know what your getting so don't expect much. food is meh, employees are my friends from school so thats cool. But over all not the best. read more

Employees need to go back to first grade to learn how to count. It doesn't look like they can count above three since that's how many nuggets I got in FOUR piece nuggets. read more

It's in Aston, not Media, but it might as well be on Mars because you shouldn't go there. I used to be a regular, work down the street, was convenient and I got to know many of the staff. The service has become steadily worse over the last year. They stole my money today and I will never be back. How did they steal $7.09? Because I waited 25 MINUTES for a single burger. 25 minutes, my whole lunch break, and no food. Two customers came in 20 minutes after I did and their double burgers took less than a minute to make. So, yes, you can make two doubles in less than a minute but 25 minutes, and counting, for a single. I had no choice. I had to leave and I could not wait an hour or whatever for my refund. read more

Last week spent over 15 minutes in drive-thru line. They were out of Coke. Today they are again (or still) out of Coke, and also out of chicken nuggets. Don't bother going to this location. read more

I went to this Wendy's at 12:30 AM. Their closing time is 1:00 AM. The lady at the window said "y'all gone have to wait for ya food because ya come at this time of night and we get ready ta close". You're open for 30 more minutes. They were rude as fuck. Sorry you had to make a spicy chicken sandwich. Wait time for food: 10 minutes. If you're not prepared to serve food while you're open then close your doors at 12:30 because they were prepared to to leave at 1:01 read more

Just went through the drive through later at night. Took over 15 minutes to get food. No explanation at all just "Here's your food" No other cars behind us and the car in front was waiting longer than us. read more

The staff were extremely helpful and friendly for me. One employee, who introduced himself as Lou had a really nice chat with me as I waited for my food. Employees like him are the reason I recommend it to other people and continue to go back. Thx Wendys! read more

The burgers always come out fine and the staff has been friendly to me the reason for the poor review however is that for one the fries are never hot and made fresh I always get a batch of fries that taste old and possibly reheated. Also there was an instance where I placed an order at the drive thru and they said they were out of the ingredients needed to make it. Why stay open late if your not stocked for the extra late night hours ? read more

Wife stopped here. She was rudely greeted. She was rudely told it'd be a 7 min. wait on the order she placed.. didn't have chicken ready.. didn't have frostys... poor customer service & attitude. No matter your job.. act a little like you care, just a little. read more

I wouldn't do it if I were you. This is an old one that was nice when I was a kid 30-40 years ago, now not so much. Depends a lot on hiring practices I guess. A bit better during the day, but a late night drive thru is highly discouraged. I wouldn't do it if I were you. read more