We were greeted very enthusiastically by Asia when we got in. She was very attentive and answered all our questions with a friendly positive attitude and vibe. She made the place feel great and was nice to the other customers as well. The burgers were great and the fries as always too. I asked for two sides of mayo and they gentlemen got them right away. We had a great experience. read more

While eating my fry's I found a hair on my fry. Could be from someone's head, beard or nutsack. read more

Five Guys - Fry with some type of hair on it. - Burgers Near Me - Media, Pennsylvania

We get burgers and fires here to go. The food is good. They give you a good amount of fries. The burger is always cooked well. For a quick bite its a good place to go. read more

Stopped in here again for a quick lunch yesterday. The burgers and fries and peanuts were great - the food was hot and fresh and full of flavor and the staff couldn't have been more friendly. We both got tons of fries and they were perfectly cooked and delish - the best fries around in my opinion. The place was clean and comfortable and other customers were coming in and out the whole time we were there and they all looked haooy to me. Not sure why their ratings aren't higher. Don't knock this Five Guys location until you try it! read more

Five Guys - Can't tell from the picture but there were a ton more fries in the bag! - Burgers Near Me - Media, Pennsylvania

So Tuesday was probably one of the worst days I've had at work in a while. All I wanted at the end of the day was a cheesy, flavor bomb of a burger that actually tastes like it's right off the grill. I went in to place my order, and was greeted by a gentleman named Eddie. He asked me how my day was with a smile, and I was honest and told him this would probably be the best part of my day. This guy made my day, as well as the rest of the staff. He suggested getting a cookies and cream milkshake to go with my burger and fries. This guy knew I needed it haha! And I'm so happy I did because it was absolutely delicious. Perfect amount of thickness to the ice cream. I hate when you can't even get it through the straw or it's too thin. Eddie knows how to make a mean milkshake. The guy who made my burger was also very sweet. He accidentally dropped it while he was taking it off the grill and literally came over to me, got my attention, apologized profusely and said he promise he'll make the next one even better. I wasn't upset at all because I knew it'd be worth it, which it so was. There were only about two other people inside so it wasn't too busy. They make the burgers to order so you wait until it's done which can annoy some people having to wait but I didn't mind at all. If you want a good burger, it is worth it, and it wasn't even that long. Thank you to this team for being so kind, patient, communicative, and knowing how to help a girl who is hungry lol read more

Always have a great experience at this location! The workers are extremely nice and work diligently to get the food out fast and HOT. I frequent there when I'm across the street at the hospital and it never lets me down. Last time I was in there for a milkshake and fries for my mom who just had surgery, I told them I was worried about the milkshake melting because she was still in recovery. They made the shake extra thick and put another cup for insulation, it was stilll cold for her 2 hours later! read more

Peanuts while you wait for your order. Your order comes on a bag, and the fries are amazingly good; they came in a cup, but there were so many fries in the bottom of the bag, it's like 2 orders! The burger was good, and refills for drinks are available. Great place. read more

The fries were so good and the service was really nice the workers are all funny:) the place is also very clean.

This just isn't a good burger. The patty is flavorless and the double patty makes it hard to manage and doubly flavorless. The pickles are pretty good. This is my second time at five guys and will likely be my last. read more

Waited 20+ minutes for a hamburger and Cajun fries. The hamburger was super tiny with a smidge of BBQ sauce and the mini cup of fries for $4.69 was barely full. I paid $16 for a regular soda, fries, and a cheeseburger and felt ripped off. I didn't even get napkins and there were no cups for ketchup. read more

This Five Guys consistently messes up and has terrible quality control, and I am a Five Guy's fan. After ordering and waiting for my burger tonight, they did not tell us that they ran out of buns and just gave us the patties instead. On multiple other occasions as well, their burgers were dry and they gave us the wrong milkshakes. read more

Five Guys - two trays of food on a table - Burgers Near Me - Media, Pennsylvania

Friendly workers, great burgers and everything is freshly made . I have never had a bad meal . Fresh roasted peanuts while you wait .

Says they open at 11. But after standing in line at 11:27 behind other customers with and none of us being served I decided to leave. They just started pulling supplies out the fridge and cleaning the grill. I love the food but need to cash in my life savings to pay for it. read more

Expensive burger joint. Food is ok but the price is steep. Staff was fine for me, courtesy and accurate

While I am not a 5 guys fan, I gotta give props to the attentive and friendly staff at this relatively new Media outpost. I ordered a burger - which is 2 patties in a lettuce wrap. $2.09 for a Dasani (shudder). If your kid has a peanut allergy don;t go here - they serve peanuts-in-the-shell while you wait. Typical 5 guys - not healthy, limited menu, but what they do, they do well. And wow that cashier was great. (Anitra??) Big shout out to her. read more

This is our favorite fast food burger place. I love the fact that you can order ahead and pay and pick up. No problems with ordering over the phone although they told me 6 minutes and it took a bit longer than that. That's ok because the people putting the food together we're hustling, especially the expediter filling the bags and making sure the orders were filled correctly. Food was great as usual. Parking here is in short supply as two other food places, a hair salon, and a phone store share this pad site. read more

So the whole point of 5 guys is that you get the burgers and the toppings are unlimited? Ordered - 1 cheese burger, lettuce, tomato, grilled onions, mayo, ketchup & 1 bacon cheeseburger w/ ketchup, hot sauce, and jalapeno peppers. What I received - 1 cheeseburger w/ ketchup & 1 bacon cheeseburger w/ ketchup and hot sauce The sole point of this chain is the toppings, but they failed to put on the toppings. I was one of 3 customers when i came in, two of which were already served. Probably the worst experience ive had at a 5 guys establishment, and ive have been to a half dozen locations in 3 different states. Will not be coming back, and noone else should. Go to Texas Roadhouse, Chipotle, McDonalds, or Panera instead. Disgrace!! read more

I was madly craving a good burger and this location did not disappoint. Via Door Dash, my meal was delivered still hot and fresh. I ordered a cheeseburger and opted for the lettuce wrap rather than a bun. I figured I'd give it a try and it was superb. Crisp leaves of lettuce wrapping my double patties, fried onions, mushrooms, and cheese cooked perfectly. The small fries that I ordered hit the spot. They arrived hot and not too soggy from transport. They know to use a paper bag and not plastic or foil. Fresh and hot. Not overly salted and delish. And my small order looked like a large when all of those tasty fries came tumbling out of the bag. That, by the way, is sealed with a sticker so, you know all of the fries that left the store got to my plate and didn't end up in the hands of the delivery guy. Lol. My chocolate milkshake was also a real treat. Nice size and just thick enough. The Door Dash delivery was fast, courteous, and I thought the price was great $20 including my usual generous tip. Well done at every stage. read more

The best. I ordered online and went to pick up. I wanted fries with no salt which I informed them walking in the store. They made sure I got fries just as I wanted. read more

Five Guys - a restaurant kitchen with red and white checkered counter tops - Burgers Near Me - Media, Pennsylvania

Terrible! Started calling at 839pm to place an order I got a message that the phone was out of service. So we drove to the place to order we arrived @ 850 pm & told us they where closed & not cooking anymore. When I asked to confirm the phone number was correct because I kept getting a message phone out of order, it was explained to me that they kept the phone off the hook too long & the phone went dead & that's why I got that message that phone was out of order. How long was that phone off the hook to cause the battery to go dead? Not great service I can walk into the five guys in Rio grande 1 minute before closing and they will still take our order. Never again going to this one read more

I love to stopped in any of their location I usually get the hamburger w no cheese wow and you get plenty of fries for a small order and a drink. I can't complained I get amazing service any where I go. The only thing I noticed it got a little pricey but that's is happening everywhere believed it's worth every Penny food is served pretty quickly and everyone is friendly and restaurants are kept clean. read more

Possibly the worst run 5 Guys in the country. While I wait an excessively long time for my meal along with about 7-8 other patrons (literally), we all get to watch several meals that are cooked sit on the toppings table unattended - I assume to let them all go COLD!!! Corporate - please fix this store!!!! Please. Terrible at present. read more

Double bacon cheeseburger wrapped in lettuce totally hit the spot for me. The good looking white guy covered in tattoos asked me if the lettuce wrap was due to an allergy; I thought that was thoughtful on his end. I haven't had Five Guys since 2012. Each time I'd drive by, it was before 11am, so I never stopped in. Today I was at Riddle Hospital at 11, so I made ot a point to get lunch there. I haven't eaten yet, so I'm really glad that this turned out to be positive experience for me there's nothing worse than craving something, getting it and have it completely suck. The bonus me was the hot tattooed white guy. read more

This place is dirty and way over priced. The burger and fries that I got had no flavor and the hotdog that my son got was just gross. First and last time at this place. I paid 27 dollars for 1burger 1hotdog 1drink and 1fry. Way to over priced and every table was dirty. Do yourself a favor and get a dollar cheese burger from McDs. read more

It was a 1200-calorie-meal kind of day, so why not check out this new Five Guys location? The place was a bit dirty, and the person at the register was not particularly friendly. The food was exactly what I expected. When you see grease through your paper bag, you know it's mission accomplished! I was thirsty for the rest of the day, and I ate my food in two sittings - lunch and dinner. No joke. I'm good now. Won't be back until 2019. God bless America! read more

Incredibly slow. Overpriced. Uses excessive salt to hide poor quality. Twenty minutes and twenty dollars to get a single cheeseburger. Workers disappeared for long periods of time. Not sure what they were doing but they weren't making food for waiting customers. 3/19/2021 read more

Ordered a Little Bacon Cheeseburger "All the Way" and a Large Fry. Seriously disappointed in the over cooked and dry burger patty and the barely filled Large Fry cup with warm but soggy fries that were not even lightly seasoned, not even enough fries for there to be any in the bag or the bag to even have a grease stain on it. For the nearly $20 cost it was dismal. I could have gotten more fries that would have tasted better by ordering from McDonald's in the same complex read more

It's a true shame and this locations employees have little to no respect for their customers. A combination of dirty side-eyes and throwing your order across the counter, an amazing burger place turned into a nuisance. Ordered a double bacon with LTO only to find out there's two tiny shreds of lettuce, in which I had to go in again and ask for lettuce which took her 4 minutes to place lettuce in a pan and fondle with the foil for 2 minutes, no eye contact at all and just threw it on the counter and walked away. Glad to say I am NEVER going to this location ever again until they put their employees through customer service training!! read more

The two girls working here today were incredible. One whit girl and one black girl. They were amazing. I wanted to get there names but they had no name tags. Well the were soo awesome. Where ever they were at they would take over the last thing they did. Great. Service. Plus the burgers were great. I wish I got there names read more

Good burgers and plenty of fries. But don't go expecting to be able to talk to Family or friends, between the music blasting louder then a club I used to work at. The vent above the grill and all the people behind the counter trying to talk above all that. It's chaotic. But the food is good read more

Burgers and fries are great but the place needs to cleaned before the first customers of the day show up. Floors had food and trash bits, not swept and the table tops were all dirty. Makes me wonder about where my food is being prepared read more

fiveguys if they had zero stars i would leave them. the customer service here is absolutely the worst. the quality of my order was incorrect in april of this year. i received a free meal which i went to redeem today. again my order was incorrect and due to me complaining. a young staff member entered into a verbal altercation with me. unprofessional, rude, lack of service, lack of quality save your money, time and energy go to a different location. the manager ajanae apologized for her team member she had to physically remove from the kitchen as she hollered absentines, and made threats as if she wanted the verbal altercation to escalate to physical. anjanae, offered to take my order and personally remake it herself. i thanked anjanae for her offer and advised her i do not want anything to eat from this establishment, and that i would be contacting corporate. i don't appreciate the theatrics and negative atmosphere i will take my business elsewhere. read more

Five Guys - This is what I ordered no lettuce, no tomato. - Burgers Near Me - Media, Pennsylvania