Employee Attitudes, paying attention to detail making sure entire order is in the bag Missing a whole meal went back through the drive thru and told them I'm missing a whole meal they went and talked to everyone in the front area to give me the chicken nuggets when I looked in the bag the fries were not there literally after I just told them the whole meal is missing Employee in drive thru gave nothing but attitude both times. Horrible service. It's not my fault you missed food out of my order and I paid for it so either refund or give me the food I paid for read more

Went to Wendy's on High Street and I'm someone who usually ignores bad reviews. But I was hungry, so I took a chance. Big mistake. I placed an order for a 4-piece nugget and fries at 4:32 PM, only for it to get routed to a Philly location. I pull up to the drive-thru, explain the issue, and get nothing no apology, no solution, not even the courtesy of a manager coming to the window. The rep had zero interest in fixing it, even after I told him I come from a customer service background and understand what good service looks like. He didn't care. That alone should tell you the 1-star reviews are earned. This Wendy's is the definition of why people stop giving second chances. read more

These guys run a tight ship and that deserves recognition. Whoever prepared my meal did an excellent job. Fries and nuggs were fresh and hot. The chicken sandwich was perfectly fried and the lettuce crisp. Even the coffee is excellent. I didn't realize Wendy's had such quality coffee. Ignore the bad reviews and give these guys a chance. Whatever they were doing wrong before, they seem to have fixed the problem. read more

Wendy's - Top notch quality - Burgers Near Me - Pottstown, Pennsylvania

Ordered online. They didn't have knowledge of my order when I pulled up 15 mins later. Asked me to pull up and for 15 more minutes, even though yelp shows my order was ready for pick up. Got tired of waiting and left read more

Morons. These folks have an 80% chance of getting your order wrong. Is it lack of intelligence? Lack of supervision? Lack of training? WTFE.... They'll get it wrong! read more

Again, as is the usual, got home to find they gave me the wrong order. No cars ahead of or behind me, so being busy cannot be an excuse. Incompetence is the reason. You hire idiots. And these people think they should be paid $15/hr?! NO WAY! Never should happen. #alllivesmatter #bluelivesmatter read more

Restaurant served us two burgers with stale buns that we discovered mid eating were also moldy. Nothing kills an appetite like eating mold. They also gave us a wrong drink. Was promised that the next time I was there, the meal would be on them. We won't be back though. I don't expect much when ordering fast food, but this puts it on the permanently banned list. read more

Wendy's - Moldy Bun - Burgers Near Me - Pottstown, Pennsylvania

Went here and my food wasnt even closed properly forgot my nuggets for my 4 for 4 and also food tasted like it was sitting not freshly made

I know young people need a job and have to start somewhere but a line must be drawn. I literally repeated my order FIVE times to this girl and she STILL got it wrong. I dont understand it. Maybe the schools system needs to work a little harder giving these kids some common knowledge. Idk read more

We should not have to wait 25 minutes in the take out line. We waited longer to order than it will to eat the food. Not acceptable.

I'm told I must have a star rating in order for my review to post. If I had a choice, my rating would NOT include any star. Wendy's on High Street in Pottstown will never be used by me again. Went to drive thru today and my order was given to a rude person. By the time I got to the second window to pay and obtain my items (5 min wait), the food was absolutely horrible. The burger had wilted lettuce with barely a slice of tomato. The roll did not cover the condiments as all items were falling off. The french fries were all blackened on the tips. This was not an acceptable meal for my ill husband. I threw it out. And the lid was not tight on the beverage and it spilled in the car!! NOT HAPPY. I would go to Burger King or McDonald's before ever going to Wendy's again. The statement below is not very customer orientated... "You're rolling now"... What? Do you not want a review or is the review too long to hold your attention? Are you afraid to hear what your (former) customers have to say? Very sad. read more

As far as I'm concerned Wendy's lost a customer I spent 20 minutes in line at the Pottstown On shoemaker road There were 2 people in front of me I stood there for 5 minutes didn't realize that the girl behind the counter hadn't even waited on the person who was standing there everybody was walking around Filling orders but nobody taking care of the stood there for a total of 20 minutes and nobody would take care of us So I left and went to arby's within 5 minutes I have my food and then could walk out So they get 0 stars for me read more

Don't go here, I waited for 12 minutes for a chicken sandwich which found out when I got home was under cooked. It sounded like I bitten into an apple, and had to throw it out. I would like to find out how they can serve food that was not cooked to the franchise's training. read more

I don't even know if they gave me the correct order. Not sure what the giant stale bun was about. It was supposed to be cheddar cheese but looked more like blue cheese. Burger was crunchy, fries tasted like Ore Ida read more

I went in to order and there was flies flying all over the counter. The place had an interesting smell. I don't think I would trust this place to go eat at. read more

Saw an ad for the new bacon mozzarella burger so I figure I'd try it. So I headed over at dinner time. Typical Wendy's restaurant. Uninviting. Kind of dirty. A few employees milling around behind the counter, indifferent to the fact that I was there and about to pay some of their salary. No hello. I'm not expecting a wet sloppy kiss when I come in but hello would be nice. I order the aforementioned burger but decide on a baked potato instead of fries. We had a small conversation where I mentioned clearly that I only wanted butter and chives. Paid the bill and she immediately goes to the fryer to get me an order of fries. I got her attention and she proceeded to fill the order correctly. So I sit down with my daughter, who got a salad. I open the box for the burger and it appears the bun is dark and nearly burnt on the top. However, the young hipsters who build the Wendy's menu clearly know more about what I want than me. This is one of the bullshit brioche buns, Wendy's style. Not a true brioche to say the least. The sandwich was not very flavorful. Bacon was overcooked and the thin slice of cheese was insufficient to add any flavor. I'll assume that they've found a cheese supplier who has managed to defy a law of physics in order to cut such an amazingly thin slice of cheese. My advice to Wendy's: go back to regular old hamburger rolls for all your sandwiches. Darkened brioche is too overpowering for such a bland sandwich. And who are you trying to kid when you say "artisan roll"... you're a fast food hamburger joint. Overall for the burger, 1 star and that is being generous. So my daughter gets 2/3 through her salad and finds a dead fly. I take it up to show them. No "sorry" and just barely any acknowledgement. I'll assume from their lack of empathy that this happens so often the kids working there aren't even surprised by it anymore. Got the salad replaced and it was fine. If I want fast food I should just stick to Chik-Fil-A where the employees at least show genuine interest in you when you walk in the door. I see that some fast food restaurants are replacing some of their front end people with electronic ordering kiosks. Good idea in this case. When I order a sandwich at Wawa the order is correct each time because they have taken an uninterested, indifferent person out of the mix. read more

The lady was nice that the window. The food didn't seem good I ordered a Baconator. It seemed burnt and dry. It could of just been a bad night. read more

On sunday i ordered food i got cups for drinks and went back up to counter and continued to wait for my meals..guy at register comes over and asked did you get your food yet i said no.....he looks at order and grabs food and puta it in a bag...iasked him for fresh food since it was sitting there getting cold he continued to slide bags over to me and i said i wanted fresh food or go get a manager....she was walking around on the phone the whole time. She finally came out the back with a new guy and a new register as i am still waiting...she finally comes over and askes what do you want....i said i wanted new food cause it was sitting there or i want my money back...her comment back was well which do you want...i got my money back and left everything on the counter...it was veey poor customer service read more

Slowest service ever! Very poorly managed. People going from cashier to food with changing gloves. Floor sticky with who knows what. Yuck

Even though this Wendy's location was recently redone, and it looks very nice now, it's service has not changed. I might say it's even worse. They need to find new employees or a better manager. Something needs to be done to fix the horrible service at this Wendy's. The one across town is always a better bet. read more

I ordered 4 for $4. The woman behind the counter looked at her screen and I thought she was trying to figure out how to put it in even though they have had this on the menu for quite awhile. A man standing at the counter waiting for his food said "They don't have 4 for $4 anymore. At least that's what she told me, even though it's still on the menu." I looked at her for confirmation. She just looked back at me, waiting, I guess for me to order something else. She didn't greet me or ask what I wanted or confirm what the man said. I don't recall her uttering a single word. I left and went somewhere else for lunch. 4 for $4 was on their menu board and is still listed on the website for Wendy's. read more

Avoid this wendys.the floor has melting ice in a big puddle that I guess was to much work to clean up because the workers were to busy hanging out talking.then my chicken was very hard to chew and my sons order was wrong.this place was a dump I'm so disappointed. One star because I couldn't post a no star read more