Saw a roach at dine in tables. Informed management and they said, "It's probably some bug from outside." I said, "No it's a ROACH." read more

Wendy's - Zoom in and see the ROACH - Fast Food Near Me - Upper Darby, Pennsylvania

Before the last 6 months when I used to go to this Wendy's their service was horrible. But now they're so sweet and nice to help you what you orders would you get and again there's so nice and and genuine and kind. I really like going there now. I thank God that they changed because I hated it there if they're really cool now. Thank you guys. Keep up the good work! read more

I ordered from Wendy's today. I received half of my order. I have come to the conclusion that people cannot read. I ordered via uber eats, and I guess they just grab A bags, but not look at the receipt. read more

One of the many reasons why the gym is my second home, love Wendy's! The morning people are the best, always great service. read more

Wendy's - Bacon jalapeño spicy chicken sandwich - Fast Food Near Me - Upper Darby, Pennsylvania

I think I was discriminated against because I was white and the cowboys were in the playoffs. To be fair, the cowboys are in the playoffs quit often, but they always have an early exit. If you live in Texas, maybe cheer for the Texans because they have more playoff wins since they have came into the league than the Cowboys have had in the same time... If you've never lived in Texas and you live in this area, you really shouldn't be a cowboys fan if you are younger than me. Anyways, It took awhile for the cashier to help us, when we were done ordering he asked me if I was a cowboys fan. I wasn't wearing any Eagles gear for once and asked him to repeat himself. He said "Nah, you're not a cowboys fan, so I should have charged you more". I thought it was weird, but my sandwich was pretty smashed looking. The order was wrong and that's what I get for eating at a place where the employees just don't care. read more

Over cooked fries, uneatable tomato. Food service workers need to be told "if you wouldn't eat it, don't serve it". read more

Wendy's - Hard yellow tomato. Uneatable. Fries over cooked and hard and dry. - Fast Food Near Me - Upper Darby, Pennsylvania

We ordered 3 combos; 1 Daves double, 2 bourbon bacon double, 3 double big bacon classic,and an additional Jr bacon cheese burger, and 2 small fries. We received the 2nd and 3rd combos, JBC 2 small fries, and the 3rd drink. When we advised the we were missing a burger and fries from the Dave's combo, the guy at the window and manager both argued that we were not charged for a Dave's double and they we'd have to get back in line. They were both very rude and would cut us off making it hard to have a discussion. That's absolutely ridiculous. Why should we have to get back in that long line when it was the cashier's mistake!?!? Extremely frustrated we drove off. But I took time to review the receipt and realized that we had in fact paid for 3 combos. Perhaps the first combo was rung up incorrectly as it just says medium combo double cheese on the receipt and it doesn't say Dave's. We called the store and spoke with the manager (or supervisor I'm not sure. I don't remember the name only that it was a woman). She immediately said it wasn't on the receipt and that we didn't pay for it. I tried tongo through the receipt with her line by line to explain what we were missing. It felt like talking to a 5 year who doesn't want to listen. The JBC was not a part of a combo, if we only paid for 2 combos, what went with the third drink?! I would send a copy of the receipt to corporate if possible. Who wants to deal with this type of ignorance and stress so close to Christmas!!? It ruined our entire day! read more

May I please have a number 1, no onions, medium coke? Get home...open the wrapping. Onions fall out. This happens. Ok. Wouldn't have minded it so much if the lady handing me the food thru the window could have said, "here you go", or "thank you" or "heads up!". Nothing. Handed me the bag like I was holding her up. I'm not trying to date you. Just maybe let the customer feel just a little welcome. A smidgen. read more

I just left this location a few minutes ago. I spent 45 minutes in the line. When I got their, they told me the FREE pub fries wasn't included in my order. The app glitches and couldn't add it. Instead of the manager just comping me the F R E E pub fries, she decided to argue with me and prove to me that there was nothing she could do. The only reason I used the app was the try the pub fries. Had I chose to pay at the window, I would not have waited 45 mins in line. What a waste!! I will not be back to this poorly designed, undertrained Wendy's. read more

We pulled up to the busy drive through at 1AM and had the best and funniest experience. Dave and Ron here handling the orders tonight. They were really perky and energetic. I never thought I'll rate a fast food place so high, but they definitely made the trip and wait worthwhile. The food as always was crispy and tasty, but this review was mostly in acknowledgement of the great service we got. "They deserve a raise"- My sister read more

I go to Wendy's for breakfast and order a #2 breakfast they charge me $11.15 I get my food it's a lunch #2 when I tell the lady with no teeth she got my order wrong she has a attitude and says it's lunch time at 10:30am so I tell her they were still showing the breakfast menu. Once you get my order wrong and give me attitude I'm not trusting the food. They make the order but now I don't want the food she has even more attitude now and wasn't going to give me the difference of the cost of the food. Wendy's y'all got to do better. read more

I was waiting too long for my amburgesa so that in the end they wouldn't give me what I really ordered

My children love the breakfast . They couldn't stop speaking about it so I had to try it .

Been here more than once and every time the place is filthy!!! Trash everywhere; janitor chilling in the bathroom; floor stickier then a xxx movie theater. Could event find a seat or a table that didn't have trash on it. Bathroom dirty. Parking lot dirty. Can someone clean this place up please?? You are serving food. read more

I hate that I'm actually writing a review for a fast food chain, but this Wendy's is absolutely horrible. On multiple occasions, I've experienced the slowest customer service I've ever received. Took an abnormal 10+ minutes just to get through the drive-thru... after several cars decided to jump out of line due to the slowness. I thought this was supposed to be fast food? read more

Autumn was very polite, the service was good. The manager Tynehi kept the line flowing. Excited to try the new mozzarella sandwich! read more

Wendy's - menus on the wall above the counter - Fast Food Near Me - Upper Darby, Pennsylvania

Worse Wendy's EVER!!! I went to this Wendy's on Easter Sunday Evening 2017. I experienced the worse customer service ever. The Cashier that took my order Ellexus had a very disgusting attitude, didn't let me finish my order, she cut me off before me finishing what I was ordering as well as closed out my ticket before I was done ordering. She was nasty and rude and even got my order wrong. Maybe she should've listened. When I pulled up to the window I asked who took my order and she put her finger up for me to shut up and walked away. Not to take a order either she went in the opposite Direction. What makes me even more upset is when I decided to go inside to talk to a manager she addressed me, not the manager. She said "what's the problem?" I was like are you serious? I would like to speak to a manager. Thank you! She then proceeded to say rude things and argue with me to the point where I said "you're an employee don't talk to me I'll talk to your manager" she had a few more words to say and the manager told her to get back to work! She turned to me and said word for word "That's why your fu*king food will be cold" I was like wow! She's serious too. What makes matters worse is she still had a job after that! I'm so confused because there are many people looking to take her place! I asked for her name and no one wanted to give it to me, I called corporate right there in their face to give feedback. Well that attempt was a slap in the face as well because someone named Dominic called me and just gave me "gift cards" I don't want gift cards I want better customer service! I will never go back there and I guarantee you Ellexus still has job. SMH read more

When this branch first opened up I avoided it because the service and food were terrible. They must be under relatively new owners because the last few times I've been have been great. The inside isn't that clean but they never mess the orders up and they're always hot and fresh which is the important part. read more

Went to the Upper Darby location on Saturday before a movie. Wrong move. The cashier who took our order kept telling us to slow down because she was new. It took about several minutes to get our order together. Upon receiving it, three orders of fries were cold. One of my daughters proceeded to eat the cold fries until we took them away from here and took all three back to the counter to ask for hot fries. Because fries were missing out of one container, the manager insisted that she would only replace two. It was extremely poor customer service. When requesting a drink refill the cashier took my cup and refilled beverage with using same cup! Not a Wendy's policy. While waiting on another customer the cashier fixed the drink, emptied the drink into a hand sink and proceeded to dip the cup back into the ice bin! Totally disgusting! We'll not come back. read more

LONG wait for order to be placed. LONGER wait for food. All this while kids on scooters rode around the lobby. CHAOS!

Some of the most horrible service ever. 1 person working dining room. Room full and line out door. Customers bitching about everything. It's been 20 minutes for my 4 for 4 and waiting. Go to the 2 star McDonald's a half block away. read more

This place is the pits. They always forget something. For example they didint give me any sour cream for my baked potato. WTH!!! The service is bad especially at night they are just so rude. Sometimes your fries are cold. If u can don't do fast food in upper darby. read more

I love this place. The staff know me because I'm a regular. The food quality is beautiful. Your order is accurate. It's clean. The atmosphere is friendly. They get my stamp of approval! read more

I won't be back...EVER! This location is the exception to the "fast food" rule. They do not know what "fast" is. It takes at least 20 minutes to get your food, whether you're in the drive thru OR inside. And the orders are always wrong somehow. I've called the restaurant and gotten voicemail and a message that the voicemail is full. I've called the toll-free customer service number and never got a response. The customer "service" rep talked to me like I was a nuisance. read more

Don't go to this Wendy's. Ordered food and waited 20 minutes for it to come out. It is Halloween night but a large crowd of rowdy kids came in and took seats, even though only maybe one or two of them were ordering. They also got my order wrong, which we noticed before leaving and the cheeseburgers were cold. read more

If you want fast drive thru service with HOT food after 10 on a Friday or Saturday. Please take your business to a different location. It's been far too many times I've visited this particular location. It's a 30 minute wait and the food is never hot. They aren't apologetic at all. They mix up the orders as well. Smh read more

My order was very simple and only 3 items. It was quick except when I got home I found out I was MISSING my burger! I also ordered a wrap which was very poorly put together and looked disgusting. Look I know it's fast food and shouldn't have high expectations but at least give me the food I paid for! read more

Very fast drive through and it always gets my order right! I often go here on my way home and the service is always very good and the efficiency is very good as well. read more

Do not go to this Wendy's!!! I repeat, do not go to this Wendy's!!! They forgot to give us some of our food. We had to wait a few minutes before anyone came to help us. I explained they forgot to give us our burger. They acted like we were lying. The girl who originally waited on us didn't come up to verify. She poked her head out and wouldn't come up because she was eating an ice cream cone. Another employee gave me attitude and the manager refused to give me the girl's name or handle the situation. No problem though because I will take it up with corporate. Save yourself the hassle. read more