It was awful. They told me that they didn't have vanilla Frosty's in the drive-through, but then we went inside of the store. Guess what there was vanilla Frosty's and my chicken nuggets were burnt. There was a burnt nugget on the bathroom floor. read more

Ugh! Unprofessional, unorganized, mismanagement, long wait, I just left....stay away! As I said before...UGH! read more

Wendy's - Long line - Burgers Near Me - Winston-Salem, North Carolina

I had just ordered an ice coffee. Service was terrible. They gave me my drink with it spilling all own the side, very and the hygiene looked poor. read more

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Food was cold and the fries were not fresh at all but the lady at the register was very nice though!

The employees were trying to keep up, I'll give them that. There was a long line both inside and at the drive through during lunch. The employees were doing their best to get the orders out and correctly. It just took awhile. They were out of apple bites for the kids meals but were quick to offer substitutes, albeit fried options. They did get our 3 orders correct which I am very happy about. They have taco salads which is fabulous. read more

Poor service, they should hire people who really wants to work , very disappointed, we were waiting at the window to make my order and not one shows up , read more

Avoid this place like the plague. Obviously poor management and under train employees. Very slow service times in drive-thru. I have never waited this long in a Wendy's drive-thru my entire life. read more

Yeah, so idk why I still mess w/ this restaurant. It's really just a lazy and convenient option. The food here is usually cold. Service is madd slow. The restaurant is in the hood, so you already know what kind of attitudes you're gonna deal with. Funny thing is that the store remodel has no bearing whatsoever on the morale and service of/from the employees. Drive thru can only handle 1 order at a time; if you go inside, you have to wait on the slow ass drive thru line read more

I am not sure why so many Wendy's franchises are getting bad, but this one is coming close to the bottom of the list. I went through the drive-through this past weekend and ordered a 4 for 4. With that, the sign at the drive through CLEARLY STATES drink - any Coca Cola product. So, I proceeded to order a Double Stack no cheese, the spicy sriracha sauce (for nuggets) and fries. For my drink, I order the minute maid lemonade. when i get to the teller, i ask them why there was a difference of $1.08 on my bill, and she said that's the price. (this is the same meal i always get near my house, in Durham, NC and is the same price) she goes on to get flustered and a manager comes to the window to explain to me the charge. Her reason is that they don't offer any soft drink at the drive through except for the main stream items (coke, sprite, etc.) and lemonade has an upcharge. In addition, the sauces do not come with the 4 nugget meals, so that is an additional upcharge...PLUS TAX. In addition to the food pricing being different without any real legitimate reason (as no other Wendy's i've been to has this upcharge).; the service was extremely slow, especially for having 3 people standing at the window talking and futzing around. I even nodded off while waiting in the drive through line, and the guy in front of me just took off. (total time waiting was 13 minutes after placing the order to getting to pay, then another 8 minutes waiting to get the food out to the window). read more

It shouldn't take 30 minutes to get sum food and when I got my food EVERYTHING wrong. Shame on Wendy's

I don't even know where to start! First let me say unprofessional! Then the wait time is awful! The customer service stinks and the orders are NEVER right. So when your order is messed up and you have to call up there the staff is rude! Drive thru is the absolute worse. Go elsewhere seriously read more

Horrible service. Nasty. Place has 0 management. DO NOT waste your time here. Staff standing around joking with each other. I stood at the front for 10 minutes and was never acknowledged or even told that someone would take my order shortly. This place needs to be shut down until their staff can be properly trained. read more

Literally the worst Wendy's I have ever been too. First off they were extremely slow. We waited for our food in the drive thru for over 30 minutes when they told it would be 6 minutes. Just to then receive the food and only receive 1 correct item from our 20 dollar order. The sad part was that we didn't order anything specially everything we ordered was straight from the menu. And it wasn't like the sandwiches were made wrong but that they were the completely wrong sandwiches. It looked as if they had a bunch of sandwiches wrapped and randomly grabbed from a pile and threw them in our bag. Do not go to this Wendy's it is a waste of time and you won't even get what you ordered. read more

I really wish this location would get its act together. The food is never cold and my order is never wrong, but the service and speed of service leaves much to be desired. I never can get out of there or through the drive thru in less than 20 minutes. read more

If 0 was possible, this location wouldn't even deserve that. My fiancé and I went to this location last night and have never experience the kind of hatred or unprofessionalism anywhere. The drive thru was a little long so we went in. We were first in line and waited about 10 minutes for one employee (out of at least 6-8) come up to us and tell us they'd be right with us. 10 minutes go by and we're still just standing there watching them talk in the corner - ignoring us. The manager came up and without even looking at us said someone will be with us soon...took the cash register and walked away. Two more minutes go by and we began to walk away and the teenagers behind us were approached instantly. Would absolutely never go back. read more

Dirty, food is just thrown together, employees act like they don't want to be there.

Drive Thru: Nice clear voice on intercom, confirmed order. Food prep heartless: cold fries, sandwiches pitiful looking 2inch paper thin torn wilted lettuce dried outer edge of onion; "Son of a Baconator" unspecial bit of bacon, beef patties hanging half of bun. read more

Typical Wendy's that I frequent since it is close by my office. They typically are nice and friendly, no thrills or anything.... And if you select to go through the drive-thru then you usually get in and out pretty quick. read more

If a Zero star review was possible I would assume that would be "paid for food and got none in return." If that is the case Wendy's on Akron scores a solid 1 star. Out of food. Over cooked potato and undercooked beans. No sugar or creamer on the condiment bar. The only person behind the counter that seemed to care was the lady taking orders. It all fell off from there. read more

This place sucks. We went in, and an employee told us to not order because it would "be slow". The tables were disgusting and staff was unfriendly. I didn't even eat here and I know it's garbage. DON'T EAT HERE read more

Mannnnnnnnnnnn, come on Wendy's!!!!!!!! Look, stop employing these non professional, no customer service having, "don't give a dam about the customers catching food poisoning bc this job is not my passion it's just how i support my weed habit", ratchet ass individuals!!!!! Please!!!!! This location is piss poor! Not only did i wait in the drive thru for 25 minutes but, ALL my food was cold, my burger wasn't cooked & my fries had a hair in it!!!!!!!! On top of alllllll of that... they gave me the wrong dipping sauce. This location needs to be closed down!!!!! The kind of people that work here need to be unemployed!!! It is too cold outside to be going back to Akron Dr. to get my food remade (bc they will get it wrong again) so i just threw 20$ of food in the garbage. Someone meet me up there with gasoline! I'll bring the match! Horrible!!!! It's always something at this location! Always! I'm done for real this time!!!! read more

Worst service I've ever had at a Wendy's. 20 minutes with one person in line in front of me.

This place has serious management problems, they are not accurate at listening when you place your order, they have always forgotten something out of my order ever time I go, been 4 times I'll not be going to this location ever again, the drive thru is so slow, I mean omg who runs this joint please fire the entire staff and re higher a new team this one is Dysfunctional AF read more

Do not go here. I have never been to a fast food place this bad. I thought I was in the Twilight Zone or some camera crew was about to come out any minute. The ladies ahead of us had been waiting 30 mins for a salad and after 25 mins of not getting our order, we finally went and asked for a refund. It was not busy at all. After observing the staffs attitude and actions, we didn't trust the food anyway. read more

Hands down the worst Wendys I've ever been to!! Pulling up it looks deserted. There's not even signs up on the windows or a single car in the parking lot. I almost turned around because I thought it was closed and if it wasnt closed it looked like the food wouldnt be good, but I was already late for my hair appt and this was the last restaurant id pass and i was hungry and needed protein and my mind was set on Nuggets. Ordering process was typical. All I got was a 10 piece nugget. When I got to the window my order was ready immediately and given to me without a smile or a single word spoken. Good thing I didn't want any extra napkins or anything because by the time my bag was in my hand, the window was closed and she was gone. The nuggets were horrible. They tasted old and dry just like I was afraid of and just like the place looked. I ended up throwing them out. Will never stop here again. read more

Wendy's on Akron Drive in Winston Salem NC. Never go there, it took me an hour to get a grilled chicken sandwich. These people are idiots. Worst Wendy's ever hands down. Unbelievably slow. read more

Good service and food but really should have a change table in the bathroom, men's and women's.

Worst experience ever! It would be alright if you had an hour to eat. Total chaos! Saw more people walk out after waiting in line, than were walking in to get in line. Drive thru was lined up to the street. Very poor management. People seemed like they didn't know what they were doing at all. read more

Wow, extraordinarily poor! Eight or nine employees here can't provide service to eight or nine customers in a timely manner. Cashier was very confused on how to do his job. High tech touch screen drink machine out of every drink except coke. Will not be a return customer! read more

This place is horrible and needs new management. First, we arrived at 10:45am and found one of the doors still locked... no big deal. The dining room was still dirty all over even though they would have just opened. Then we ordered our food, which went fine, though I wasn't offered a receipt... again not a big deal. Then we basically had to reorder our food to the line person explaining what we ordered so we would get the right food. We were the only people there and it took us 15 minutes to get four 4 for 4 meals. We witnessed the cashier keep the same gloves on after working the register and then serving food. There were no paper cups for the ketchup and there were gnats flying around there. The all natural lemonade was undrinkable - I'm not sure what it tasted like but it made me think of kitchen cleaner. The bathrooms were filthy and the women's room was out of toilet paper. The men's room had toilet paper and paper towels on top of the dispensers because they apparently don't know how to open them to fill them properly. Our food tasted ok, but combined with the rest of our experience we just hoped we wouldn't get sick. read more