After a disaster with the movers who brought my stuff from California to Hilo (see my review of…read moreRoyal Hawaiian Movers for details), I had a bed and a futon that were, respectively, barely usable and unusable because the movers had lost critical pieces and couldn't put them back together properly. One attempted repair by a handyman the movers connected me with turned into a fiasco. In desperation, I turned to Iolani -- there not being a lot of furniture repair people in Hilo. Shanna saved the day. She repaired both items quickly, at shockingly reasonable prices. And she gave me a bit of useful info that, as a newcomer to the island, it would have taken me a while to figure out on my own. If Yelp let you give a business more than five stars, I would.

The best ALOHA SERVICE Family Operated store you will find. I have know Shanna for several years…read moreand have seen happy customers leaving her store.... If she doesn't have it, she will definitely keep her eyes out, She's that kind of person. She does beautiful work with other people's "Give Aways" restoring and making it reuseable again. Make this your First or Last Stop of the day...... you won't be disappointed!

My new favorite store in Hilo. Tastefully setup with beautiful local art, hand made furniture, and…read moreartisanal goodies. I found them online and obsessed over a handmade cookbook holder made from local Ulu wood. I am now the proud owner of said cookbook holder that is a beautiful and purposeful piece of art in my kitchen. The owner Kevin hand makes the furniture and his wife runs the store. They provide a very friendly and welcoming vibe. We plan to commission a handmade piece from them soon!

Great service, huge selection of ukulele's, guitars and accessories, picks, tuners gig bags. Sales…read moreand great service. I had several of my Kamaka ukuleles repaired and the job they did was awesome. Totally restored! 5 Stars!!

When I moved to Hilo from the mainland I immediately needed a sofa and loveseat, and got a very…read morenice and reasonably priced set here, after looking at other stores. A year later I needed to replace a bed that had not fared well in my move, and again found the best deal here, after looking at literally every place that sells beds in the vicinity of Hilo. This is a homegrown, mom-and-pop operation run by folks who are really sweet and helpful. Next time I need furniture, this will definitely be the first place I look. They also carry musical instruments, but I'm not qualified to comment on those.

I've purchased at Yamada to support small business, especially during Covid. The quality is not…read moregreat - my sofa bed broke within 4 years. But I still went back today, again, to support small business. Wow, It was unbelievable how completely uninterested in helping me the salesman was. I don't know his name - he was taller, older, with a gold chain on his neck. Every question I asked was met with flat "I don't know" or "maybe in the next shipment". He was unhelpful, clearly did not care if I found what I was looking for or not. There are other local businesses that need support. Yamada definitely has had enough of mine.

The most terrible customer service I have received anywhere. I drove 70 miles from Kona side to…read morevisitvthe store and asked to use the restroom. I was told that the owners had a strict policy of not allowing this and I should walk down the road to the KTA. Of course I walked out of the store and didn't return. If a store has "policies" that are so blatantly inconsiderate of customer needs, imagine what to expect if one ever has an issue after sales.

I read another review of Big Island Beds and was thrilled to find out that there was a craftsman in…read moreHilo of the caliber described by the other reviewer. As of a few hours ago, I have taken delivery of a bed that was custom-made as a result of thorough collaboration with owner/craftsman Vince Wilson, and I could not be more pleased. I asked for a platform bed in which the mattress platform was 25" above floor level, with drawers beneath that extended the entire width of the bed (which supports a Twin XL mattress). That represents around 45 cubic feet of storage space, a massive amount and so important in island living situations where there is often much less square footage than I, at least, have ever had in other places I've lived on the mainland. (Not a complaint! I would pay almost any price to live in my favorite place on the planet!) Due to the unusual nature of the request, it took some time to get it done, but it was done right. I fully expect that this oh-so-worth-it investment will be one I will enjoy for many years to come. Cannot recommend Big Island Beds highly enough.

From the owner: Platform bed frames, hawaiian hardwoods, solid wood furnitureread more

Walked in specifically looking for a recliner. It has to be on the smaller side, manual and not a…read morerocking chair. Elijah approached us and immediately showed us two chairs. My mother in law sat in both of them and liked the second one. We put it on hold to make to check other furniture stores. We went to a store down the street and they were closed even tho it said they were open, the next one didn't have a smaller chair. We went back the next day to purchase the chair. The ladies at the front assisted us and it was the most easiest and fastest furniture purchase we made. The price was also very good! I am so happy that my MIL will be comfortable in her new chair!

A nice place to buy good quality furnitures. Good Customer Service and very knowledgeable. A…read moresalesperson name Jaden help us choose the bed we needed to buy. He is very attentive, very nice fellow who gives his all to assist you with a pretty smile. Another salesperson name Gerence "Geri"also work with Jaden together to make it easier for our purchase. She made our day assisting us in everything what we needed and help us save money for suggesting some sales which is so great. Really appreciate this two for their hard work... thank you both for all the help. Wes/Ella

Great selection of items. Several warehouses of stuff at this location, so be sure to peruse all of…read morethem. The quality is good and looks handmade from Indonesia, be sure to check drawers, joints, stain, etc for variations and faults from shipping. Closed Monday, Tuesday, and Thursday. $15 fee for loading assistance but many of the pieces could be moved with a friend or on your own if they are the right size/shape. Tim checked us out and was very sweet and helpful getting us squared away. Ron was so kind and helped load items, providing cardboard to keep things from bumping into one another. Both gentlemen were so nice and helpful. We'll be back for future furniture needs! We're lucky to have a furniture store like this in Hilo!

On July 18th 2023 I went into the bamboo & teak furniture store in Hilo to pick up a table and…read morechairs for a friend that I had referred. The friend that purchased the furniture told them I would be down that morning to pick it up. When I got there, I made contact with a female employee that had been cruising around on an electric scooter. The female employee told me that the table was in a storage bay at the end of the building and the chairs were in a shipping container on the other end of the parking lot and that there was a $15 loading fee. I told her that my two daughters and I could load the furniture if she could bring it out. Her and another employee went down to the bay where the table was, and removed it from a stack of tables and set it just outside the bay door. She said here you go and again told me the chairs were in the shipping container at the other end of the parking lot, before walking away. We carried the table the entire length of the building back to my truck and then had to retrieve all six chairs from the shipping container. After loading all of the furniture, I found the female employee wandering around the store with what appeared like nothing to do except trying to look busy. We were the only customers there and the parking lot was empty. I asked her if the owner of the business was around. She told me that he wasn't working that day and rudely asked what I needed. I calmly explained that from a customer point of view, I shouldn't have to gather all of the furniture that was ordered. I told her that I felt that the furniture should've been in one area for me to load up. I also told her that I had never had a furniture company charge to help wrap and load furniture. She told me she was too busy to help me wrap and load, yet wasn't helping any other customers and to me was just wandering around trying to look busy. She told me that she didn't have time to baby every customer that comes into the store, and that we were lucky to even have a place to shop for furniture. She also told me they barely survived Covid. I told her that over the last year I had easily spent several thousand dollars and referred many people to their business and from a customer point of view this wasn't the proper way to treat customers. She told me that she didn't care and didn't need my money. I told her that if Covid hadn't taken them out of business, her attitude surely would. I also told her she shouldn't act like they are the only furniture store on the island because there are other places to shop. She told me good, shop somewhere else. I assured her that I would be shopping elsewhere and would be speaking to the owner. During my conversation with her I never raised my voice or got rude yet she was very rude and repeatedly interrupted me while I was speaking. I made several attempts to contact Mike the owner and never received a call back. I don't know what happened to this business. It used to be awesome you would buy furniture, they would have it wrapped and ready for you they would help you load it and often I would give them 10 or $20 as a tip. I try and support local businesses anytime that I can, but when treated like this by an employee, I will not go back and will not recommend them to anyone.

They never have an inventory in store you always have to order and wait. Their prices are good…read moreservice is good

We had not purchased a new mattress in 10 years - looking at the reviews of Mattress Firm in Hilo…read morewe thought we would give them a try - Kimo was very helpful, no pressure, just explained different mattresses and let us try every one that we thought we would be interested in Although the one we picked was not in stock, he gave us the date of delivery, if not sooner, and we were asked to make a small down payment, which we did - we got a great President's Day Sale price, and an even lower price when we brought in one of their own mainland ads to have them issue their price match guarantee - Ana was very helpful with this and proved their dedication to customer service and doing what they said they would do - the delivery was quick and seamless, the delivery guys were very courteous and careful, even noticing we had a cat and did not want to leave the front door open in case the cat might get out So far we love the new Serta hybrid mattress that we purchased from Mattress Firm Hilo - it is refreshing to deal with a local company that appreciates and values their customers instead of acting like they are doing you a favor even talking to you - all in all, we would highly recommend this location

You'd think with the name Paradise Plants that there would be a welcoming energy of Aloha....Just…read morethe opposite- an uptight owner with a negative attitude. I was told by a gentleman who was in charge of garden pots that I could buy some pots at a sale price bc there were just a few left, so I did and love them. Came back to buy the two that were left and the owner refused to honor his sales price, saying they were new and he shouldn't have done that. I left, remembering that it was not just a bad day for her but that previously she refused to let my service dog on he premises even though we had been there a few other times. Just such a buzzkill and not a place I recommend

We own a real estate management company, an interior design company and we are real estate…read moreinvestors so we are constantly buying furniture and design elements. We have purchased many pieces of furniture, plants, art and decor from Paradise Plants over the years. Objectively speaking we have come to realize over time that our purchases from Paradise Plants were all superior in quality and often times the same price as the pieces we bought from other stores both on-island and the ones we had shipped to the island that were far inferior in look and build quality. We purchased some pretty beds from Home World. They look great, however they are very cheaply made and we have had to rebuild all of the internal parts to make them stronger as they all broke in the first year. This was a great expense. Home World sells particle board junk. We noticed the beds we purchased from Paradise Pants had solid aluminum supports instead of cheap particle board. They are all super sturdy and look amazing and were the same price as the Home World particle board junk. Paradise Plants sells quality, unique, indoor furniture at excellent prices. Bamboo and Teak down the road is also good, but mostly used stuff so a bit like shopping at a garage sale, but sometimes you get lucky. Paradise Plants has new, gorgeous pieces every time we go in all at a good price. They also have an excellent outdoor furniture brand called Lagoon that is perfect for the environment here on the island. So far, It's the only outdoor furniture that has survived at our salty oceanfront locations and our corrosive Volcano location. That brand of outdoor furniture is Puna proof! It has no steel to get rusty and is all strong durable plastics and/or non-corroding aluminum. Very happy with quality and price as none of these end up in a landfill after 1-2 years like every other brand we tried. From price, quality/longevity, beauty of pieces, to their excellent customer service and ability to deliver and setup all pieces and have a great customer experience, you won't find a better store that is locally owned and operated employing great local people.