I've purchased at Yamada to support small business, especially during Covid. The quality is not great - my sofa bed broke within 4 years. But I still went back today, again, to support small business. Wow, It was unbelievable how completely uninterested in helping me the salesman was. I don't know his name - he was taller, older, with a gold chain on his neck. Every question I asked was met with flat "I don't know" or "maybe in the next shipment". He was unhelpful, clearly did not care if I found what I was looking for or not. There are other local businesses that need support. Yamada definitely has had enough of mine. read more

The most terrible customer service I have received anywhere. I drove 70 miles from Kona side to visitvthe store and asked to use the restroom. I was told that the owners had a strict policy of not allowing this and I should walk down the road to the KTA. Of course I walked out of the store and didn't return. If a store has "policies" that are so blatantly inconsiderate of customer needs, imagine what to expect if one ever has an issue after sales. read more

I have many work projects and clients who live in Hilo and I will always send them to YAMADA FURNITURE. Mainly to support a local small business, and because I know they will receive the kind of attention and care they deserve and that matches what I have given them before sending them there. I want nothing but the best for my clients no matter where they reside, but in small rural towns it can be a challenge to find upscale materials, service and standards, so Yamada Furniture has truly come through for me and my Hawaii clients while remaining humble, comfortable and wholesome. -Great selection of furniture, with some higher end pieces that other places in town won't deal with. -Even the cheaper items are well made. -I bought a table and sofa for myself once and love them to this day! -FAMILY OWNED & OPERATED! read more

Great service from the beginning to the end. Temperature check/sanitize hands/wear mask and you'll enjoy their awesome showroom. I recommend exploring their website and ask questions too. Gareth is so helpful. I am very happy with my purchase and will definitely shop again! read more

Yamada Furniture - Mattresses Near Me - Hilo, Hawaii

Drove all the way here from Kona, they wouldn't let me in. Drove all the way back. wasted several hours.

Aloha! I absolutely LOVE the furniture that I bought at Yamada Furniture store. I worked with Bryce on the deliveries, transactions, and picking out pieces for my home. Bryce was very easy to work with, had valuable information to share regarding each piece (where it was made, company reputations, materials, etc.) and shared with me easy ways to care for each piece. To be honest, if you like to shop without being asked a million questions and like being treated with respect go to Yamada Furniture and ask for Bryce! :) He communicated well, sent a follow-up email to see how I was liking the furniture, swapped out my credenza for a different color without any hassle at all, partnered with the owners on looking at a small discount due to a small defect on my velvet peacock sofa (because I'm very particular), and thoroughly checked and cleaned all pieces before they were delivered to my home (delivery teams were extremely professional as well) in which he found a flaw on one of the pillowcases and ordered me a new one (which I hadn't even noticed at first). Overall, I would continue to go back to Yamada Furniture if they continue to bring in and/or carry more "understated luxurious" pieces for the home. Thanks Bryce...and thank you Yamada Furniture store for having pieces that really met my needs and wants. :) -Jade P. read more

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Went in here to look around ask questions. The products are nice and prices were fair but unfortunately the white sales lady was rude as hell.. I'm white also so I'm not sure what exactly her problem was but she had one. Due to that I'll never buy anything here. read more

We were looking for bedroom furniture so we did the temperature check and the wearing of gloves. We also had my granddaughter who is 2 years old. We go into the store looking around and no one helped us at all. We didn't know where to look. They just stared at us without offering to help us. I than said to my husband I don't want to buy anything from here. Why should we buy from someone who could care less about their customers. I was willing to give small local business a chance but it did not work in our favor. I don't recommend for your furniture needs. They are snobs read more

This place has a huge showroom! I was like a kid in a candy store checking out every piece of furniture. Mahea went above and beyond to make sure I found the right item. So happy this furniture store is on island and is keeping up with the new trends of mid century modern pieces. I love my new side table from them. I had a great time talking story with Mahea! Such great customer service- the piece I wanted had a an odd coloration on it so the warehouse staff found the other one in stock and built it for me right then and there. Loved their safety protocols for COVID too- quick survey, temperature check, gloves, hand sanitizer and contact tracing!! Amazing!! Thank you Mahea for making the process so enjoyable and fun. Definitely will be back and sending people here in the future. read more

I just had the most frustrating experience when attempting to shop at Yamada furniture. Starting with finding the store. It is really well hidden, very hard to see the store from the street, almost like the owner doesn't want his store to be found. We had to go around the block a couple times before finally finding the right driveway to turn. The store was open, and their listing on google maps clearly states that the store allows in-store shipping. When we finally arrived at the location there was a surprise for us. The store doesn't allow in-store shopping. If you ask me this is really ignorant, and inconsiderate, especially for the potential clients who are driving from distant parts of the island to spend money here. The printed piece of paper at the door stated that the store is open for curbside pick up only and that the store's inventory can be seen on their website. No website was listed. I did manage to find it, I went on the website and it was really cluttered and not user friendly. I didn't see a way to see the inventory. I approached the door to ask how can I see the inventory, and the lady behind the door started frantically wave me off trying to prevent me from getting too close to the door. I wanted to just ask her how can I see the inventory, but she kept repeating something that was really hard to understand considering that she was saying it from behind the closed doors and she was masked too. After a few seconds I realized that she was saying "website, website, website" Not being able to get any help from the staff, I went back to the website determined to find a way to leave a couple thousand dollars my hard earned money at this store. We are opening a new business in Hilo, and we needed to fully furnish the waiting area. The stress free chairs that I was sure that the store was selling looked like they could do the job. Despite the frustration with their website design I was able to find the right section. Then I had to scroll down forever to find the the chairs that I wanted. Here is another surprise. There was no price listed on the website. In order to find out how much did the chair cost, I had to fill out some stupid online questionnaire. This was super frustrating, considering I was still standing at the empty parking lot on the front of Yamada Furniture and there was someone inside, although very unhelpful.. Did they really expect that after driving for an hour to the store that was listed as open for in store shopping, I would be filling out some stupid online questionnaire and wait on that parking lot until someone receives my questionnaire, and maybe calls me just to let me know if they had the Stress Free Chair in stock and let me know how much they cost? They approach to business in the post COVID-19 world is ridiculous. While I understand that the virus is scary, but there ways to make the experience more client friendly. Big Island is NOT under the lockdown, like Oahu is. First of all if the store is not open for in-store shopping it should say so on you google maps and yelp listings. Do not mislead potential clients! This is very ignorant and inconsiderate. Second, make your website user friendly. List price online and don't make clients fill out some stupid client intake forms just to see how much does an item cost. If you really cared about staying in business through this challenging times, you would open your showroom for public, and take safety precaution to keep everyone safe. There are ways to do it, like limiting the amount of clients, temperature checks, requiring of masks, social distancing and hand sanitizers. So many business are getting out of the business these days, and if you want to stay in business you have to adjust to the new reality. Needless to say, we took our money and drove to Kona to spend it elsewhere. Good job at losing a client Yamada Furniture! Keep it up and let's see how long you can stay in business with your close mind approach. UPDATE: The owner too time to respond to my review. I am changing it to 3 stars, because this shows that they care what their clients think. read more

Yamada Furniture is the #1 furniture store in Hilo. All of our furnitures are from here and we love it!! All staffs are very friendly. They treat you like a family! Their furnitures are very nice and the price is reasonable. I love that they have free delivery & set up as well! read more

Yamada Furniture - Our bedroom set & Dining table! Still loving it! - Mattresses Near Me - Hilo, Hawaii

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My family and I purchased a recliner from Yamada Furniture the other day, and we are very happy with their services. The chair is comfortable, the customer service was excellent, and they were able to deliver our chair within 2 days. We even received a courtesy call afterwards to make sure we were happy with everything. I highly recommend them! read more

Wonderful customer service experience T Yamada's Furniture! I had earlier stopped into Home World, down the street, and not one salesperson approached me. I drove over to Yamada Furniture and Gareth was right there to answer my questions and assisted me in finding the perfect recliner for my husband. The delivery people her very efficient. Very good experience all around. I will definitely bring all my furniture business to Yamada's and recommend them to my friends and family. read more

I Purchased a Sofa , Love Seat & Bed From Bryce & Carol ( Yamada ) I absolutely Love the Furniture. The in Store Experience was Wonderful with no pressure . I live all the way at the South End of the island and they Delivered 3 days later and set up everything with no additional charge I would definitely recommend Yamada's Furniture to everyone. I did have the opportunity to shop several other Furniture stores in Both Kona & Hilo and was Very Impressed with Yamada's Selection.......Future Repeat Customer read more

Yamada Furniture - Mattresses Near Me - Hilo, Hawaii

I saw that there were a couple of 1 star reviews here but I can tell you MY 5-star experience. Of all the stores I went to, Yamada Furniture had the BEST selection and customer service was EXCELLENT. All questions I sent via messenger was answered promptly and efficiently. I went in with an appointment (due to Co-Vid) and Gareth was extremely helpful and efficient. Yes, I have walked in before with no one running up to help me but I'm fine with that, since I like to look around first with no pressure, plus that also has been my experience with other furniture stores here. Once I need someone, I just go up to the counter. I went to another store here and no one ever came out either. Gareth was extremely helpful and courteous, something hard to find these days! The prices were fair too. Check out Yamada Furniture first!!!! read more

We were very happy with our experience at Yamada Furniture. We showed up hoping to walk in and take a look around but we were told that it was appointment only which did not upset my husband and I at all, in fact we knew that meant the experience would be very personal when it was time to go back. We booked an appointment for a few days later and we were impressed with the professionalism of all of the staff regarding how they handled safety precautions due to COVID. The staff is friendly and helpful. We ordered a table and are waiting for the delivery but we are thrilled that they will be delivering and setting up our table for us. We will be returning customers in the future! read more

Yamada Furniture and their staff went out of the way to adjust my recliner both in the store and in my home to make sure I was happy with the results. Their customer service is top notch. Kudos to the two men who came into my home and did not leave until the recliner was adjusted to my comfort. I also want to give a shout out to the two men who initially looked at my recliner when I ask them to while making a delivery to my condo complex. Yamada Furniture has professional, polite and capable people. Mahalo to all at Yamada Furniture. I have and will continue to refer my friends to Yamada Furniture. read more

You will not find another furniture store in Hilo that treats you with so much aloha!!!! Carol and the gang at Yamada furniture treat you like family and make sure to make your furniture shopping experience a great one. I've went to other furniture stores and they do not have as good of a selection and/or they are not helpful. The bf and I went to HomeWorld Furniture and we were largely ignored (I'm assuming because we look "young") which was a huge turn off -- This is one of my biggest pet peeves; when sales associates judge you by age/appearance. I have been ignored/treated rudely in other stores before because I guess I don't look like I'm "old enough" to be shopping there. Well, their loss, as I would have been a serious customer had they not treated me like that! -- Needless to say I would not go back to HomeWorld even if I did like some of the things I saw there because the customer service was poor. Anywho, I recently got a bedroom set (bed frame, night stands, dresser, mirror) for a great price from Yamada's! Carol was so nice about also showing us all the other inventory and answering any questions we had. They really go out of their way to make sure you feel comfortable and informed of your options. We will definitely be getting more furniture from here! They have a big selection. Plus free delivery and set up! Oh and they also run a lot of specials and take trade-ins! If you want a great experience, great selection, and great prices; I would highly recommend Yamada Furniture! read more

Yamada Furniture has been a God send for us in many ways. The experience of shopping, ordering, shipping and delivering furniture for our home in Hawaii (all completed over the phone from the mainland without stepping foot on the island) was fabulous. Super attentive, knowledgeable, communicative, and beyond pleasant folks. Yamada's now feels like family. read more

This place is not worth looking into if you're looking for quality furniture. They carry cheap cardboard laminate crap. Customer service is nonexistent. Go elsewhere and maybe they will have to close their doors making room for a quality furniture store. read more

I recently moved from the mainland to an almost empty single family home in Kailua Kona, arriving with only a suitcase and a small crate. So I needed furniture. I think I checked out every furniture store on the Big Island at least twice. Well, at least every store in Kailua Kona and Hilo. That's how I discovered Yamada Furniture. By the way, I should add that I'm a retailer's worst nightmare. I really hate to overspend and need to consider everything before I make a decision. One of those people. Like other reviewers, I had a great experience working with Bryce. I took a lot of his time on my first visit to Yamada. We must have walked through the entire store three times, and it's a big store. He answered all my questions in detail and didn't rush me but simply made suggestions based on what I was telling him - very smart suggestions. That first visit I bought nothing, but I did go back a week later. On my second visit to Yamada I bought everything I needed for three bedrooms plus a dining table and six chairs. Yes, they have a large inventory (not easy to find on the island) and excellent prices (also difficult to find), but they also have something even harder to find: Attention To Detail. And not just during the sale but with the (free!) delivery as well. Delivery can have so many problems that the guys from Yamada deserve a very special mention for excellence. First of all they were on time. Next they were the most precise delivery team that I've ever seen. They asked where I wanted each piece (exactly where I wanted each piece) and when they were finished everything was where I wanted. And they were neat and careful. There were no marked walls or scratched floors, no little scraps of paper or plastic left around. Great Job! People on the east side of the Big Island probably already know about Yamada Furniture, but if you live on the west side like I do you should really make the drive to Hilo and check them out. For me it was definitely worth the trips. I will be going back for more furniture very soon. read more

I've been wishing for a recliner for sometime, and finally decided to treat myself. My experience at Yamada was top notch from the moment I walked in. Bryce was great at providing me the information I needed (I had no idea how to actually check if a recliner "fit") while never pressuring me to buy. I now have my the recliner I've been wanting and couldn't be happier about the quality, price, delivery - every aspect of the transaction. The next time I need furniture, I'll be going straight to Yamada. read more

My mom lives out of state and wanted to buy me furniture as a gift. (Happens all the time, i worked in retail) apparently they thought we were trying to commit fraud. We weren't. They refused to let her use her credit card over the phone, so I went and spent $2500 at Macy's where they were more than happy to take our money. read more

I strongly agree with the other reviews here on Yelp that Yamada Furniture is an outstanding company to do business with. I purchased two items from Yamada Furniture in the past several years and just purchased a Klaussner Loveseat and Sofa. Yamada Furniture stands above the rest because they genuinely wanted to find something that made me happy and gave me confidence in the pieces of furniture I was about to purchase. Other places offered me expensive "care packages" for the covers, reclining mechanisms and the warranty after 5 years, I would be "on my own." I never felt rushed; from the showroom to the delivery. Speaking of the delivery, they took the time to move, setup and to go over with me the features of the furniture, and made sure that I was happy with where the furniture was finally placed. Yamada Furniture also runs promotion announcements on FaceBook as well as their company website. I highly recommend Yamada Furniture to my friends, family or to anyone in the market for new furniture. read more

I grew up in Hilo and will always remember shopping at Yamada Furniture Store for all of our furniture. The only bad thing I could say is that the selection is so vast that it makes it hard to decide on just one thing. To a little kid, it was like playing house in a mansion! But I also know that I will always find something I like there. There is no need to go anywhere else. As stated in their description, it's a family company and when you enter their doors, you feel like you are entering their home. They encourage you to sit down and try out the furniture so that you have no doubts in your decision. read more

I had the pleasure to work with Carol at Yamada furniture in Hilo while looking for a mattress set. Carol was very knowledgeable about her inventory (which was a good inventory). She was very patient as we took our time trying out different beds. Carol was able to give us a good price on a really nice set. We were able to get delivery the same day. They assembled the bedframe and headboard and were great guys too. I would recommend Yamada Furniture to my friends without reservation. Thanks for the great service Carol. Judy Dekalb read more

Hamada furniture was an outstanding company to deal with...I like to shop local. I needed a futon and small dining set for my ohana in Kona....they were able to deliver to me even on a state holiday. They were prompt, courteous and put everything together for me. This is a wonderful store, Bryce my sales,an was professional, helpful and knowledgeable. I am very pleased with Yamada furniture and highly recommend them! Thanks for making my ohana a home to enjoy! read more

Very Happy with the dining table for 8 and the large sofa combo. Gareth was very patient and informative. They have a huge inventory and we had a great experience. We took our time and felt no pressure to buy. The pricing was very reasonable with the quality of construction. The men brought the furniture into the house with a lot of care. Gareth went into detail on how to take care of the new furniture. read more

From the time you walk into the store till the installers bring in your furniture, you will understand why they have been in business for over 80 years. Bryce helped me and my wife pick out the best sectional for our living room. From material to color scheme, Bryce was very knowledgeable about every little thing that consumers should think about before making a decision. Carol and her staff really made me feel special and made sure that my special requests would be fulfilled (which they were). The installers were very efficient and friendly. They exceeded my expectations. Overall, they are THE destination for furniture on the island. I will definitely be shopping there exclusively going forward. read more

They have lots of choices if you're looking for new furniture. Bryce was very helpful and patient with me while I looked around the store. I went there looking for a corner TV stand but they didn't have any on the floor. When I asked if they were bringing some in, they surprised me by saying that they would have some on sale soon. I saw a picture of the stand and the price but I wanted to see the actual product before I decided. Bryce said he would get one assembled and call me when it's done. He was very understanding when I said it wouldn't work for me. I did buy a futon mattress from them and I LOVE it!! read more

This place is awesome, mostly because the staff is so helpful. Carol helped us shop for beds and had so much knowledge to share. Love the fact they don't pressure you, they just educate you. I plan to buy all my furniture here and support this wonderful family owned business! read more

Gareth was wonderful helping us find a furniture set! Love oour new bedroom set!

They have a wide selection of furniture! Kinda hard to pick. But when we found it the price was right, they build it for you and deliver at no cost. Very friendly staff, I highly recommend anyone that is looking for furniture to go to Yamada furniture. Thank you guys so much read more

Bryce was a really big help in deciding on which recliner was best fit for me. I took up so much of his time and yet he was so amicable throughout my long process of reaching a decision. A big factor in my decision to do business with Yamada Furniture is that there is an atmosphere of "local business" for "local families". They went out of their way to make everything trustworthy and easy. I sure am enjoying my recliner and Thank you, Bryce and Carol and staff for your outstanding customer service! read more

When we moved to the Big Island, we had a hard time finding furniture and a place that delivered. They we so kind in the store and the guys that delivered and set up our furniture were great. That you Yamada Furniture. We will be back. read more

I'll never forget, years ago. I went in looking for a dresser. It was about $250. I wrote a check and the lady called the bank to make sure there were funds.its been 20 years and I prefer Furnitureland. At least they don't judge you there. I never went back to Yamada after that. And when they have free gifts they always run out. Probably saving for their kind of customers. Sad. read more

I Just got me a new mattress bed and a sofa. I must say I couldn't have been happier with both products. They were exactly what I was looking for and needed. The price was right and the customer service I received from Bryce was excellent, second to none. He knows the products very well and his explanation of each were easy to understand and very helpful. The delivery of my bed and couch were on time, the guys were very polite and did all the work including cleaning up and taking out whatever needed to be thrown away. On the Big Island I recommend Yamada Furniture. Definitely the place to go. Happy camper here. Thank you Yamada Furniture!!! read more