They never have an inventory in store you always have to order and wait. Their prices are good service is good

We had not purchased a new mattress in 10 years - looking at the reviews of Mattress Firm in Hilo we thought we would give them a try - Kimo was very helpful, no pressure, just explained different mattresses and let us try every one that we thought we would be interested in Although the one we picked was not in stock, he gave us the date of delivery, if not sooner, and we were asked to make a small down payment, which we did - we got a great President's Day Sale price, and an even lower price when we brought in one of their own mainland ads to have them issue their price match guarantee - Ana was very helpful with this and proved their dedication to customer service and doing what they said they would do - the delivery was quick and seamless, the delivery guys were very courteous and careful, even noticing we had a cat and did not want to leave the front door open in case the cat might get out So far we love the new Serta hybrid mattress that we purchased from Mattress Firm Hilo - it is refreshing to deal with a local company that appreciates and values their customers instead of acting like they are doing you a favor even talking to you - all in all, we would highly recommend this location read more

Just bought a Brand New bed this month after nearly 20 years. Excellent 5 Star Service from Walk in to Delivery!!! ANA, our salesperson, was extremely pleasant, professional and welcoming. She made the process fun & simple. Delivery & Set-Up was effortless. The deliverymen kept in touch every step of the way on Delivery day. They even arrived a little early. They wore masks & took precautions during the process to neatly enter/exit & maneuver throughout our home in an orderly fashion. They were quick, professiinal & highly efficient. We really felt like we got The GOLD Service from this business!! Highly Recommend!! read more

I read a stellar review about Keoni so I booked a time to go when he would be there. Excellent service and very friendly. My only negative feedback is they advertise free delivery but it isn't. Shouldn't advertise and then get surprised by a substantial delivery charge. read more

This was the first time I ever had to buy a mattress and it was quick, easy and fun. Ana, the store manager was extremely helpful, knowledgeable and maintained a high level of professionalism yet personable and approachable. Plenty of mattresses to choose from and the pricing was reasonable. I would strongly recommend this location. read more

Ohhhh my goodness, I'm so happy I chose to go in...Ana was a sweet young lady who listened to what I was looking for & my price range. She was amazing, I was in & out in moments with, THE BEST DEAL in town! I love, love, love my new bed, haven't slept so well in years, I now wake up rested and feeling energized. Thank you Mattress Firm! My only regret is not going in sooner! read more

James provided EXCELLENT customer service. Went above and beyond to help us find what we were looking for within our price range. This is our second purchase from this place and we are so pleased. We have definitely looked around but nothing compares to the service you receive here :) will be back for all our bed needs :) read more

Well, just moved to the Big Island and needed beds. Went to another place first something "slumber" , awful. I got there right after they opened because I'm in desperate need of beds. I walk in and a salesman , actually a salesman opened the door for me and I asked about beds...he looked at me like I was speaking a different language and walked away say someone will be over...no one so I walk out.. find Mattress Firm, a name know. I walk in and greeted right away by a sales woman wearing a face covering....nice ok they're listening to science..lol she's upbeat and willing to help.. I tell her I need 2 beds....No problem. I tell her the date I need them by and she's got it under control. Trying to make my life easy she checks her inventory and tells me what my choices are for fast delivery and we're off and trying beds out. I have to say she made my shopping experience for beds a breeze and was very knowledgeable about her product and easy to work with and willing to go the extra step to make me happy about what I bought. Being new to the island she made me feel welcome.... if you're looking for a bed at fair price look no further read more

We were able to get a mattress, platform bed, dresser, night stands and a futon delivered the next day. Karen was very helpful in narrowing down our choices and gave us a package deal that saved us $$$ Great experience at America's Mattress read more

Anna was a very pleasant person to deal with. I told her what I needed for my physical ailments and she took me straight to the perfect bed for me. I highly recommend you dropping in to see Anna. read more

Buying a bed can be a very hard decision to make but Chris Leialoha made it a very pleasant experience for my husband and I. He talked with us and showed us different beds and didn't rush us or push any certain product on us and dealt with our hundreds of questions. Chris definitely made the experience a good one and we highly recommend that if people are looking to buy a bed, couch, or even just a pillow they should definitely stop in and see Chris at America mattress.the best part of it was we got our bed the day after we purchased instead of having to wait a week or more with other places we looked. read more

Mattress Firm Outlet - Hilo - He didn't know I was taking the picture but this is the guy to see if looking for a bed or a couch or a pillow... - Furniture Stores Near Me - Hilo, Hawaii

Terry is AWSOME. We just bought a home in Pahoa. Got there on a thurs night, it and all the beds were full of cockroaches. Sickening feeling. Stayed in rental home that night. Found Terry at America's Mattress on Friday. She hooked us up with a super deal on bed frames, mattresses, and where to get a superb lunch. We're moving there full time in June-- and will buy the Vera Wan latex king bed from her. SHE ROCKS!! Thank you America's Mattress... and Terry!! She will get a cup of coffee and lunch on us when we get there too. =) If you need a mattress in Hilo--- or ANYWHERE on the Big Island-- See Terry. She's well worth any time you'd spend driving here. THANK YOU TERRY!! Trish read more

Great prices fast delivery, Karen was very helpful in finding the right fit and comfort for our new bed. We love our new tempurpedic read more

James was extremely helpful and went above and beyond to make sure that we were well taken care of! Thank you for making our experience fast and easy. read more

Ana is the best! Her customer service is outstanding & she was super flexible & patient working with us. We bought a queen but then upgraded to the king & she made the process quick & easy. Great deals at mattress firm with a great vibe. Mahalo Ana for making our experience the best yet! read more

I am very surprised at the knowledgable sales people at this store. They are a new bunch and not to be ignored as they know their stuff. The sales people greeted me and asked if I had a particular item I was looking for, I told them and they directed me to an assortment of beds within my price range. I was definitely in my comfort zone on prices as well as the quality of beds I was making purchases on. They explained warranties to me quite clearly and I know I got exactly what I wanted for the best possible price....Thank you for taking the time to educate me on getting a good nights sleep! Sincerely, Laura S. read more

I sent a friend down to America's Mattress to see Karen a week ago. My friend tells me that that she had a great experience, found what she wanted and felt that Karen did a great job. It's good to know that I can feel completely comfortable referring people I know to Karen at AM. read more

I went with my husband yesterday. Ana was so kind, professional, and informative. Greatly appreciated!

This isn't a discount store, but you will get excellent service and fabulous furniture. The sciatica I have has lessened to such a degree to hardly be an issue any more since sleeping on one of their beds. And the Serta futon is sooooo comfy to sit and recline on. They will absolutely take the best care of you. I have nothing but good things to say about this place! Even the delivery men were great; so friendly and service driven. The aloha mindset is found here from the ground up. I just can't say enough good things about this place. read more

We needed a bed but got so much more. The prices were better than expected and the service was great. Thanks guys!

Incredible service, knowledge and value. Sales rep Karen was very patient and extremely knowledgeable on multiple showroom visits before I purchased a Cal King memory foam with head & foot motion base. Delivery staff were very professional and experienced--did full set-up, linking of base remote control, and removal of old bedding. Delivery was just days after purchase and on time. ALL this at the BEST price in town! Highly recommended! read more

Best place to get amazing beds, amazing service and advice ! Saleswoman helped us find the right bed at the right price, thank you . read more

We got our new bed here and the saleswoman was friendly and answered our questions patiently. Delivery was the next day which was awesome since we were so over the airbed. read more

Recently did a lot of online research regarding mattresses and went into Mattress Firm to see some of the beds in person. Was helped by Ana Sotelo, who did an excellent job fielding my many questions and pointing me in the right direction as far as what to consider. Ended up getting a Tulo (bed-in-a-box type mattress) that they sell as their addition to the growing market for this type of bed. Been sleeping on it for a couple of weeks now and so far extremely pleased. Nice to know there is a 120 night sleep trial in case we change our mind about it later of course. I would highly recommend visiting this store to check out their beds and to talk to Ana. OBTW, delivery and set-up and haul away of old bed was an option we used and it all went smoothly and on time as promised. How often are you going to buy a bed in your life? Do yourself a favor and go to Mattress Firm in Hilo and rest assured you will be treated well. read more

I've bought atleast 3 beds from America's Mattress than they changed their name to Sleep Train. Either sale it was an awesome experience. Shout out to my girl Lynn who hooked me up with an awesome deal. Called around to several places but came back to the original place where I had purchased from before. My client I was shopping for was extremely pleased with the deal I got. I am even looking forward to buying something for myself as soon as I save up a little more. Than my living room will be complete. read more

We purchased our frame & mattress at American Mattress in Hilo, Hawaii Island. The store is clean, comfortable and easy to shop in. The sales woman was very helpful and knowledgeable about the products, no high pressure stress to buy but ever present to answer questions and steer us in the right direction. We love our new bed. Mahalo American Mattress! read more

Dave was a huge help to us. We bought an I comfort Mattress and just love it. Thanks!

If you need a cushy mattress of great quality go to Dave! He is a strong knowledgeable man.

Found the perfect platform bed, Karen was a great help.

Great service by Roy. Good variety and selection to choose from.Delivered as promised, on time, no damages and courteous employees. I went to 3 different mattresses store and not only the price was right but did not have to wait 40 days for delivery as per example, Sears co.I would strongly recommended to anyone including those that like to shop and looking to a company that can compete with the best! read more

We highly recommend Sleep Train to any one looking for good service and excellent warranty...

Karen was excellent in helping us select just the right sectional sofa...at just the right price! We are planning to get another one next year when we remodel our family room. We would highly reccommend asking for Karen & shopping at Americas Mattress in Hilo. Albert & Mari read more

Dave gave awesome customer service, will definately tell people to come to Americas Mattress!

We purchased our Serta Perfect Sleeper bed from Hilo's American Mattress, about 4 years ago, and it is a joy to own! The staff of two women were just extremely nice, and we got quick delivery. My husband and I have our own sides of the bed with remotes, and there is a setting called Zero-G that puts you in a position that takes away much of my pain. Anyway...it is now 10/22/15, and after keeping a dog in our home who was lost, until I reunited her with her owners the following day, I noticed she had these very small bugs crawling off of her. My husband put her on our bed and the recliner. The dog was like a Trojan Horse, and the bugs on her were bedbugs! We've had our exterminator in 5 times over the last 3 months...but, I'm totally chewed up. I went to our team at America's Mattress here in Hilo today, told them our problem, and the wonderful lady set us up with mattress and pillow encasements, with a deep discount, which without it, I couldn't have purchased them. Folks, if you're looking for a stellar mattress system, with a team that will take EXCELLENT care of you, before, during and after the sale....go to Hilo's America's Mattress. I can PROMISE you, you won't regret your purchase, or their Accessories that if you get bedbugs...you can't do without these fine people! Thank you most Sincerely, to the staff at Hilo's America's Mattress!! Juanita Williams, Kea'au, HI read more