Our family has used this bank for many years. Everything I've Experienced with these folks has…read morebeen poSitive. The staff are courteous and kind, the bank is clean and neat the kind of place you want to come back to. If your in Northwest Ohio you ought to give this bank a try, they are easy to find also which is always a plus!

Worst banking experience I've ever had.I took out an auto loan managed by 5/3rd. I signed up for…read moreautomatic withdrawal, and the withdrawal never happened. I called every month for FIVE months to get help. The branch manager told me that the routing number and account number were flip-flopped when they put the information in their system. Even when this was resolved, the payment still wouldn't come out automatically. I've never had this much trouble with a bank before and have been extremely disappointed that they can't manage to do something as simple as a monthly charge. If Netflix can handle it, it's pretty embarrassing that a bank can't.

We have not been happy with the Defiance branch of Fifth Third since we moved up north two years…read moreago. We did not have these problems when we lived in Dayton and banked at Fifth Third since 2007. We were talked into getting a new, improved credit card in July by our account specialist. The bank was supposed to set up auto pay which we had for our old card. They didn't do that. Our bill did not get paid on Thursday. We never got a notice or reminder. Our card was declined on Saturday so we went to the bank in person, paid the bill, and thought we had the issue resolved. It is now Monday night and our card is still declined. We called customer service and were told they will take care of it tomorrow. Their excuse was "we don't work on weekends". Last time I checked, Monday (August 23) is a workday, not part of the weekend. Fifth Third has crapped on us for the final time. We have been talking about finding a new bank and now Fifth Third has made that decision for us. ByeBye Fifth Third. You suck!

I set a the automatic payment on their website and when the new year adjustment I was supposed to…read moreadd $ 1.58 on my current mortgage to make the new mortgage. I was traveling and i forgot to adjust. When they called me, I adjusted the new payment and pay the $1.58. For some odd reasons the following months they called me about the same $ 1.58 meanwhile I mistakenly payed them twice my mortgage that month. They made pay that little amount instantly. And the over-payment I have to wait for 2 weeks for refund. And meanwhile that month I noticed that my credit score was reduced and when I checked it was a late payment of $ 1.58 from State Bank. I was so pissed off. I will do everything to get off their mortgage ASAP.

this bank is the worse bank! They don't care about their people and will do anything to avoid…read morehelping you. in order to even have them tell you options (that they never mentioned for over a month!) you have to be mean. you should not have to be rude and yell at people for them to help you and do their jobs! if you can go to a different banking system!

No good at all. Bank charges for everything . Staff is not friendly . Bosses aka supposed mangers…read more are like kids a d laugh at you . Completely unprofessional in my opinion and it's sad because I was with them for years . Whatever ya do DO NOT USE THIS BANK or any BRANCH!