I have been a Cinfed member since 1989. Over the years they have come through for me in more ways…read morethan I can count. I was a single mom and had some struggles early on. Cinfed was there. My son and now my grandchild have accounts based on my recommendations. I worked for two major banks in the city but my personal account has been with Cinfed.

I was at the bank to deposit a check when I realized that I love Cinfed Credit Union. I've been a…read moremember ten years for one simple reason -- they always know me by name and they treat me like an individual. Favorite employees include Nancy and Shawn because I feel like they always give a little extra in the smile department.

Terrible! Closed account over a week ago and STILL waiting for my money. I was told my check was…read moremailed last Friday and would be received by Thursday at the latest. How can a bank headquartered in Cincinnati not get a check delivered to a Cincinnati resident in a timely manner. F**king ridiculous! Customer service is a joke! Unless you speak a foreign language you're S.O.L! Branch employees are no help, either! We're moving tomorrow so we won't have access to the mailbox, so now our money will just be floating around somewhere in Cincinnati! Incompetent is a nice word to describe this institution!

I know it might be a bit odd to write a review about a bank, but I can't help it. This bank has…read morebeen one of the best I've ever had the pleasure of working with! I was with U.S. Bank and First Financial both for about 15 years, and up until 2 years ago I loved them both. Then I hit a huge financial hardship when someone I knew stole my identity. I'd had perfect credit lines with both of the banks and despite knowing what happened they froze my accounts and would not cooperate with me at all. It was a difficult time and someone referred me to Huntington. I'd had my car loan with them and paid the car off early, so I figured I'd give them a shot. This bank made me feel like a human when I told them the situation. They let me change my address to someone else's until I could get the legal stuff taken care of and when my account looked like something odd was going on they called me to make sure it was legit since they knew what I was going through! Recently they started the 24 hour grace period for if you overdraft your account, and that is an awesome program for a bank. I have only utilized it once when I overdrew by .29. Now a normal bank would still have charged me $25 at least for that. Huntington sent me a notice, but they PAID IT and charged me no fees! I know I told some personal details, but I just want to express how amazing this bank has been for me. When I had my direct deposit set up I could even get free money orders too. The tellers at the location remember me too, and even ask how everything is going with my personal situation. As far as customer service goes.. this bank is above and beyond in my book and I will continue to bank with them for a very long time.

Candice Overbeck with American Mortgage Services has been a part of two home loans. She helped with…read morethe closing and with the purchase of our new house and a refinance. She is extremely thorough and more available than she should be. She provides exemplar customer service and its comforting to know the next time I need a mortgage product, I know who I will call. Highly recommend.

Great old school bank!! Awesome savings account rates and they r very good at mortgages ... Much…read morebetter than the larger competitors!!!

Called regarding getting a line of credit on my home. The girl didn't know how to transfer my call…read more After a couple times on hold I ended up being transferred to the underwriter dept. The girl was completely offended I was calling. I let her know I was transferred wanting information on a line of credit. She was so rude and kept telling me I was in the wrong dept and to call back. You can't get it together enough to train your people where calls go? And your employees in underwriting are so rude as to blame a potential customer? There are too many banks begging for money, I happily took my business to another bank and closed my HELOC in 2.5 weeks. Train your people better, Park National.

These guys offer wonderful financing options and very competitive rates on used car loans. I…read morereceived less than 4 percent on my car loan and it was a twelve year old Mini Cooper with almost one hundred and thirty thousand miles on it. Very trustworthy and I didn't require any money down even

We have been patrons at this bank for sometime and have credit cards with Chase…read more We have several accounts and due to keeping up balances we don't have fees. We did some restructuring and now fees, fees, fees. I have been chasing fees since, even though Joe told me I wouldn't be. Well he was wrong and when I tried to get follow up help I was directed to Jackie. Jackie took off a couple fees but here I am again being charged fees when Ive been told I wouldn't be. Then I just went through an account he and I use to transfer funds between one another and I just saw a 35$ fee. I'm not happy about it but Im not going to hassle these overworked employees as I will just amp up my efforts to get keep get him to leave this awful bank, that iconstantly needs to be watched due to distrustful or untrained/misinformed/lazy employees. It will take him time to leave but he has started talking about it with all our/my issues... I'm In the process of transferring all mine to navy federal. I've Had them for the last 9 months and not one lie. Not one fee. Not one employee saying they fixed something only for me to have to deal with another employee, on multiple months going forward. This is one establishment I look forward to leaving behind all the hidden/lied about fees. Such better banks out there without the lying/misinformed employees. I HATE changing banks as it's a large hassle ---who doesn't?.... My advice is DONT GO INTO THIS ONE...so you don't have to look at the future and changing a bank due to months and months of fees and complaints and lies and employees passing on to others....

I love this bank. I drive past several other banks because it's worth it. Everyone is so nice and…read morehelpful. Best location the NKY!