I wanted to give Alex one more kudos for helping me out yesterday. It was a long day for both of us and he does the best job that I have seen as I said before he's compassionate he listens. As for their security team, I think they need to use a little more scrutiny on how to check peoples finances and where they come from they get a little bit overprotective they need to chill out some. read more

most of their staff has been there for 10 even 25 years. Never complaining always willing to go a little bit of an extra mile if needed and extremely efficient for over 35 years thank you so much.! read more

No banking institution is perfect but Wescom seems to try to please it's customers. This CU now offers a fairly decent 4% certificate that permits the use of existing funds already on deposit and insured by the FDIC. That's a pretty big deal in today's financial environment. Wescom employees are quite helpful and seem more customer focused than their counterparts at consumer banks. It would be helpful to obtain a quarterly or bimonthly update as to the financial health of this and other credit unions, to assist clients in their choices of services available and relative safety of their investments. For example, Wescom used to have a person who advised on special non-FDIC insured certificates that offered significantly higher returns. What became of that department? read more

I was referred to Wescom Credit Unions last year by my son who resides in Orange County and is a member. I was looking to open a CD, and was told they have a promotional 10months CD at 4.5% and would give a $100 bonus when open one. I logged in online and transferred 50K from my Ally bank savings account on 3/15/23. A few days after opening my account, I noticed that the the $100 bonus wasn't added, called the Western CU, was told it would take a couple of months to appear and that I have to open a checking account with them as a condition to get it, I promptly transferred additional $100 from my Ally bank savings to qualify. On 12/16/23, I received a notice that My CD would mature on January 14, 2024. I noticed that the bonus wasn't added as promised, called the Credit Union to inquire, was told that they would talk to front office, and someone would get back to me. On Jan 16, I tried to login, wasn't able to, called the Credit Union, after being on hold for more than 30 minutes, had the option to press 2 for someone to call me back, and after about an hour I got the call, when I asked why I couldn't login into my account, I was told they had updated their system and I needed to go online and select different login credentials and password then I would be able to use the app to login again, I did, then I asked why the $100 bonus wasn't there, he apologized and promised to escalate the matter with his supervisor. When I indicated that I need to close the account and transfer the funds back to my Ally back account, was told I had to first close the CD and transfer the funds to the checking account, he did that , then said if I needed to wire the money I have to pay a fee and to come in and sign some paperwork in person! But I could transfer $10,000 a day online without a fee! I transferred $10,000 on the 16th. But on the 17th when I tried to transfer another $10,000, I found out that the first $10,000 was canceled!!! I called and was told that someone canceled the first transaction thinking it wasn't me and suspected a fraud!! Any how, I spoke to the manager, and made an appointment for the following morning at 11:00, went in person, showed two IDs, closed the account and walked out with a check, still didn't get the $100 bonus, noticed on the wall they currently have a $200 bonus if you refer a new customer! BE CAREFUL, I learned my lesson, hope my sharing my experience helps prospective customers ! read more

I'm so very disappointed! I have had an account with Wescom Credit Union for over 30 years. I've been with Wescom since a young child and my dad worked for GTE, when Wescom was still the Telephone Employees CU. And for the most part, my family has no problem with Wescom. But then again, our banking needs are simply a deposit/security for our savings/etc. But in the rare chances that we have a question, it seems that every time I try contacting Wescom for an immediate, timely question/concern, they are so very hard to reach. I'll go even further. It usually requires numerous attempts from my wife or me to get a response. Mind you these many efforts to contact Wescom include phone calls as well as emails. And the fact that a direct customer service number to agents or to a customer service dept. is not easily available is ridiculous! This pattern of not being responsive or more readily available is most unprofessional. One person who I have tried contacting numerous times is Elizabeth Altamirano. Her email address is: ealtamirano@wescom.org. I emailed her days ago with a question and I have yet to hear back. This is not the first time. Also not the second. So unprofessional! And after the first time, she apologized. But to not sustain improvement is unexcusable. Any feedback to understand why Wescom struggles to make themselves more accessible or available to customers would be welcome. The bottom line: Wescom is great for holding/securing my money. But when I need help to understand my investment options, they seem absent and not actively engaged. read more

AVOID this horrible place, I just want a simple credit card, but this place want my entire personal private information. Aside from regular personal demographics, they want me to upload my driver license, I was reluctant but gave it to them. The process to upload was so time consuming and frustrating, granted it was 3rd party app but still it was horrible reflection on this org. Then after so many attempts I was able to trick the system to let me get through the upload process. Then came their people wanting my pay stub, that was my last straw, they pull my credit anyway so there is no need for personal pay stub. I said no and now ALL my personal info including my SSN, driver license, photo (yes selfie) is lying in their databse waiting to be hacked or sold to 3rd party for profit. read more

I have been with Wescom Credit Union since 2002. Everyone is helpful and friendly, but more importantly, the benefits of being a wescom member supersedes what the larger banks have to offer. read more

My rating on this credit union is very low just because I just found out that they were charging me $8 monthly and I wasn't using the account but had let my money sit there and I totally forgot about it. I didn't get any notices or letters about charges. I'm going to see them in person and will ask them to waive it. If they refuse to waive the fees then I'll have to close both Savings and Checking accounts. Nuvision Credit Union in Lake Forest are not like this. I'll need to move my funds to them. I'll keep you updated soon! Hopefully the ratings will change, we'll see. *UPDATE: I went to see them in person and waived everything for me. They talked about how to avoid the monthly fees, etc, etc. I'm changing my ratings today. If you have any problems, see them in person. Shirley and Celerina at Laguna Niguel Wescom Credit Union we're wonderful employees. Thank you again Wescom! read more

Pure Joke!!! ATM never works. Customer service rude. Shut it down you don't deserve to be called credit union!!! read more

I've had multiple interactions with Donald Sablatura now for my mortgage needs. He is very responsive and is great with following up and keeping you in the loop. I had a question for him which he was not able to answer and it was for another department. He offered to call them for me, instead of transferring or giving me the number to call myself. He called me back right away with the information. Unfortunately, Wescom was not able to match a competitive rate from an online lender so I had to part ways. Nevertheless, Donald was very professional, resourceful and knowledgeable. Every time I email him, he would respond in less than 24 hours. read more

Westcom is the best credit union I ever had. Great lines of credits to buy cars, and the lowest interest among regular banks if you become a responsible user. Great customer service. I was oversees and my car was denied, I just made a call they check my account and my card was approved for future purchases, in 3 minutes customer service solved my problem. I am very please, I recommend friends and family members to open a bank account with Wescom based on my excellent experience. read more

Recently opened an account at this branch a short while ago. Upon entering I was met with a very rude loud speaking Asian woman at the front desk. "WHAT ARE YOU DOING HERE?" She asks loudly while everyone in the branch glances... I should of walked out then, but after informing her of my intentions of moving my funds from Chase, she insisted loudly "What's wrong with Chase?" "You can't bank there?" I was honestly surprised this woman was an Employee... Very embarrassing individual who cannot keep their composure in a professional setting. I see she is mentioned in other reviews as well. The bank & services I recommend, but as for this branch I would rather save the time & go to Irvine. read more

Been with this bank for a long time. Over the years the customer service has progressively gotten worse . The ATM never accepts cash, and I mean deposits or withdraws. You might as well not have one. Also, very disappointed you decided to close for "juneteenth." You're a place of business not a place of politics. Keep your political views to yourselves not your establishment. Lastly, shame on the owners for still requiring their employees to wear masks. Do your research, the leading head of all your so called research and knowledge. Stated in Emails with his colleagues, in the middle of the pandemic, or should I say Plandemic! Said the Masks don't work and have little effect. Good luck I'm canceling My accounts here. read more

Received a new ATM card, been trying to activate for 3+ hrs. Called number on card but they could not activate for me that I need to call customer service.... 3+ hrs still on hold. read more

This place is waste of time, too much time spent to apply for car loan. They will drag you for ever, such unorganized financial establishment. Some of the employees are so rude. They tell you something on the phone, and that is not what you get when you're at the branch. Too much drama, too much going around and around, losing paper, never know what they need. Their statement are false. I was better off at my old bank. read more

My experience with Wescom was top notch! I worked with Azita to become a member, and then to get an auto loan. She guided me every step of the way - got it all done in one day. Funded my auto loan the next day. Thank you again Azita! read more

I love Wescom, been with them for 15 years and they have always been very kind, helpful, and intelligent. Have met multiple people throughout the years and every one of them has been professional, sympathetic, caring, and very intelligent. Their kindness was always most appreciated. They are a good business and practice business the way it should be done. Thank you Wescom. read more

Terrible service! Azita doesn't want you to finish asking your question before she cuts you off and tries to answer what she thinks you're going to ask. She was completely wrong and then was rude about it. Such a shame places let rude people like her work for them. It only drives business away. Never again. read more

Banked here for over 5 years and to be honest, its not been pretty. My recent mortgage experience with them was a nightmare and will never use these people again. Just to add some details, when it came time to pay me my proceeds back, they told me go find them myself with the title company which they choose. Took me 3+ days to track down my money as they never follow-up on the close. Don't think twice about using them for any mortgage related services. In additional, they dropped the ball on the signing of the papers and waited until the last minute and then couldn't keep the appointment. Just rude, unprofessional and exhibited no basic levels of customer service. read more

We wanted to move to a credit union to boycott the big banks supporting the oil companies. It has proved to be a huge hassle. The customer service at this branch is pretty bad. They barely acknowledge your presence and it's like pulling teeth to accomplish things. There are a couple of exceptions (hey, you might get lucky!) but for the most part they do not respond to emails or phones calls (after having made contact in person). I wish we would have shopped other credit unions, this was close to our home, but I really would have searched elsewhere had I known they would be this difficult to deal with. They could really care less if you bank there or not. It's pretty much the worst service I have experienced at a bank. read more

It's been a great experience banking with Wescom. We have always banked with the "big guys" and never a local credit union and I'm so glad we made the switch. Great service, like the website, and good security in place. There was a restriction placed on one of my debit cards and I didn't even know it. They were declining some charges that ended up being fraudulent once I found out about it. Bravo Wescom! I also refinanced my car with them and got a great rate. The process was so simple and easy. I highly recommend them! read more

Bought a car at carmax which I fiananced with them. I have an excellent credit score but got a5.95% loan. You get 3 days to find a better rate, I DID at Wescom. I met with Celerina, who worked very hard for me and I got 2.2%, a difference of $80 a month, that is huge! I felt very lucky that she was my representative. I had a high credit score, but no debt, which works against you, they even told me atCarmax with my score I should get a much better rate, so I shopped it. $80 dollars over 72 months is a huge saving. I intend to switch all of my banking over due to the Great service I received from Celerina! Plus the place is very bright, and clean. read more

Specifically the Laguna Niguel Branch: you guys are the best! So nice and helpful always =] I wish you had more staff though... the employees seem to be stretched thin and doing a ton! I thought a teller was helping me but then she ended up helping me with a loan application AND answered questions about my account. So efficient but more staff would help keep these friendly employees happy. Take note, corporate! read more

ATM at the Laguna Niguel brach was stuck miss feeding cash a member was trying to deposit on the morning of 8/9/16 at 9:30am. I went into the branch to get assistance and tall lady with long red hair said she would be right there. Waited 5 minutes no action on her part. Second person went in to report; waited another 5 mins still no help. This is the first bad experience with the personal at this my local branch. Since this event I have been told this is the normal MO for this woman. I am a long time customer; sad that one person is giving this branch a black eye. read more

I love it when a Wescom location appears where I happen to be at the time. This location seems like a solid one. The teller gave great customer service and the branch was neat and solidly staffed. I expect great service at Wescom and they pretty much always deliver. Great organization. read more

We opened an account many, many years ago for a car loan. After the loan was paid off we decided to kept the account with open on the suggestion of the Wescom rep by keeping the minimum amount in the account (so we wouldn't get charged fee's) in case we ever needed to take advantage of their low loan rates in the future. Admittedly, the account was out of sight out of mind and we didn't open monthly statements as there was no need to, or so we thought. Turns out Wescom changed their polices and was charging us roughly $18 a month in service fees for years and years which was depleting our account. Luckily my wife opened a recent statement and found this out. We went to the bank to see what could be done, the manager was not very empathetic and said they would only credit me 3 months of fees which doesn't even touch the funds lost. IMHO, they should have called me after a year of this happening, surely they know nobody is going to be okay with this type of activity. Of course the manager said they don't do that. Even better, they could have closed the account after 6 months to a year of fees/inactivity and sent us a check with the remaining balance. Of course, that didn't happen. Had we not noticed, they would have kept taking fees every month for the next four years and depleted the account to zero. I expect this type of thing / service from a large scale bank, not a local credit union. Very unhappy. read more