The experience of setting up a breast lift and implants has been horrible... It started from calling to get consultation and asking questions the staff made me feel like I was bothersome or asked to many questions..I let that slide.. ( maybe she was not patient that day). Set up consultation, attended it, and seemed like it went well, asked for the quote before leaving and they said they will call me,.. okay...I received a phone call later that evening and she ramled off the numbers to me verbally, I was unable to right them down at the time as I was driving. I kindly asked for the information to be emailed to me. She said she cant do that and it will have to be sent to me in the mail. Okay.. Now after getting all the money together from the quote.. cash mind you...I needed to set up appt.. In order to set up appointment for surgery, they must receive 500.00 cash in person or 500.00 cashiers check sent via mail... So, my thoughts are Im going to send you 500 dollars and dont know if I can even get the date I NEED for surgery.. to align with my home/work/life balance and time off work with recovery time frame.. I needed a specific date.. nope they couldnt guarantee it or tell me if I could choose that date until they had my 500.00.. and thet wont take the pmt over the phone, no cc, no debit cards, nothing. So I had to leave work early to get a cashiers check from bank before the bank closed since they are opened from 930-5 and I work 830-5. I had to send them the money as soon as possible so that I could HOPEFULLY get a specific date that im requesting.... oh and let me add, while talking to them Nov 29th, they dont even have the anesthesiologist schedules to see when they will be available for dates in Jan... surgery cant even be scheduled if they had my 500 in hand.... Meanwhile they need clearance from my PCP to proceed with surgery, but my PCP is asking for a clearance letter to be sent to them explaining what is required or needed and I get told by Kathy at Dr. Wilsons office they dont do that, they dont have nothing to send out but will try and call them... ?? Advised them on multiple conversations they have made this whole process stressful and caused so much anxiety, that what if I am not cleared or what if I cant do surgery because heart rate or blood pressure goes up (white coat syndrome) due to nervousness or whatever the case may be on the day of surgery..... She says it will be a fee of 88% of your fee since its 72 hours or less..... so basically I will lose 15k out of pocket cash if for some reason I cannot proceed with surgery. Well ever since I heard that, everytime I think of it ,my heart starts pounding.. I cannot phathom losing that much money if my body decided to get nervous or something on surgery day...they have not been comforting during this entire "ELECTIVE SURGERY" process...So I will not be going through with this surgery and I will not be going back to this place period because of how I was treated by the staff. They need to learn patience and consideration on how they speak to people that have never done an elective surgery before and willing to pay thousands cash to have the procedure done. They dont need to make people feel like a burden and possibly enhance their protocol and procedure on how to collect the money from someone to make a smoother transaction..THIS IS SOMETHING I HAVE WANTED TO DO FOR 2 YEARS SINCE LOSING OVER 100 LBS ON MY OWN AND SAVED CASH TO DO IT, IT HAS NOW BECOME A STRESSFUL DISASTER I FAIL TO COMPLETE. read more
