Beacon of Hope has been a godsend for my family. We followed Cassie when she joined the practice to…read morekeep continuity of care for the preteen (at the time). Their relationship has grown and blossomed. Over time the entire family ended up seeing someone a Beacon of Hope. They have helped us all find someone to really connect with. When tragedy hit our family they brought us all together with our therapists and made such a healing and comforting space for us all. I cannot express how much this office means to our family.

Amazing therapist! I've been working through anxiety and depression and I'm finally feeling at my…read morebest. The office is always clean cozy and they truly care about you. I would highly recommend Beacon Of Hope for anyone seeking mental health services.

I can't even begin to properly convey how problematic my short time with PA has been, but I'll try…read more I underwent ADHD testing in February, and I was diagnosed officially, as well as with social anxiety and rejection sensitive dysphoria. The provider was thoughtful, on time and generally competent. Then it all went horribly wrong. As part of my treatment, I was referred to a therapist and a prescriber, both within the PA system. I first had my appointment with the therapist. I showed up on time, checked in, and waited. There was a sign at reception saying that if you have not been called back 10 minutes after the appointment start time, to let them know. At the 10 minute mark, I flagged them down, and they said that they would call the therapist again. Ten minutes later, she had still not come out even though reception kept calling her. My anxiety went through the roof, and I ended up leaving without ever being seen. I was rescheduled with another therapist, who then canceled my appointment the day before. I was rescheduled for 2 weeks later. My session was...weird. I believe the purpose of therapy is to allow the patient to talk, but the therapist seemed to make it a game to try to finish my sentences before I could. In the meantime, I have been receiving paper invoices when I specifically directed that for privacy purposes any billing statements be emailed or texted. HIPAA allows a patient to direct the format communications come in, and PA have completely disregarded my wishes. Both visits were denied by my insurance because the primary reason for the visits was noted as something completely different from the actual purpose. I'm not sure if it was a play to get more reimbursement, but it seems awfully shady. I requested both be resubmitted, and only one has, despite my repeated requests. Time is running out on the resubmission, so it looks like I'm going to be out several hundred dollars. I requested a refill of medication through Amazon pharmacy, which I have used for years. Amazon attempted to contact PA many times and they never responded, resulting in my having to go without my medication. Thankfully, I was able to explain the situation to my GP and he called in a script for me. They STILL have not called Amazon back. Another prescription was called into the wrong pharmacy, one that I do not have a relationship with so it took a while to get to the bottom of where it was sent and why no one called me about it. I called 11 days ago to speak to them about all the issues and the resubmission for insurance. I was told someone would get back to me that day as it was a priority. No call back. Ever. I called today to speak to them about the ongoing issues. I was told I would speak with a member of management. After being on hold for a lengthy period, I hung up. That was 3 hours ago and now the office has closed. Please stay far away. I wish I had. This level of incompetence, particularly with mental health services, would be laughable if it were not so damaging.

Well, first off, I have filed a written complaint with the licensing board against one of the…read moreclinicians at this practice for verbal abuse. So there's that. My experiences with this practice caused me significant psychological distress. I felt very condescended toward, and got the distinct impression that the clinicians here see mental illness as a weakness, and those with mental illnesses as fundamentally incompetent. I would recommend seeking treatment almost anywhere else.

If you are looking for great bedside manner and fantastic medical knowledge in a family medical…read moreoffice, James Li and Queenyee Family Medicine is for you! Great care and easy appointment times. Expanded hours and short wait times. I have never felt to be in better hands. I can't say enough about how much I love this organization!

The quality was personal and kind. He walked me through an H Pylori test, provided email and call…read moresupport as needed. The environment was cleanly and quick

As a couple in our upper 80s, we love the IRL facility of the UIHC system. Many people ask us if we…read morewill move to be closer to our family, and we say, "Absolutely Not!" We have the best healthcare in the USA right here in Iowa City, and at our age, this is the highest priority. We especially appreciate the blood drawing staff at the IRL Laboratory. They are the best anywhere in the UIHC system. We appreciate the main hospital staff who are willing to come to the clinics of IRL. A huge thank you to the entire IRL staff.

I can't even describe as a parent how nice it is to have amazing healthcare available to my kids…read more Not everyone in the state of Iowa can say the same. Not only that, but to live minutes away from this location is a Godsend-- as I do NOT have to go to the main hospital for them to get the care they need. (Eek, I get the heebie-jeebies just thinking about navigating the parking and elevators.) Additionally, there is free parking at the IRL location. The staff is friendly here. The doctors are top notch. The building itself is well maintained and updated. I love the art throughout, as well. Absolutely no complaints. The fam popped in for flu shots and COVID boosters a few weeks ago (which I conveniently booked online via My Chart) and we got in with a minimal wait. The nurse was wonderful. Going to the doctor isn't always painless-- but this location helps make it more so.

Dr. Eberly is a great doctor. Very friendly and down to earth. He is just as much concerned and…read moreencouraging with preventative health as he is capable of helping treat illnesses. The nurses and staff at Towncrest are also friendly and helpful. He is part of a great group of physicians in the Mercy network.

Very helpful, responsive and communicative psychologists. I have known them for several years, and…read morehave only seen wonderful care.

Excellent! I've been seeing a psychologist at Hope Springs on and off for the past year. She has…read morebeen wonderful. I don't want to disclose personal stuff, but I can say my psychologist and staff have always been kind and helpful. I've had bad experiences at other practices in the past, but never at Hope Springs.

Finding the right counselor that meets your needs and meshes well with your personality - is a…read moretough find. Went through a BUNCH of therapist before finding the right one. My therapist started at the Abbe center and we continue to meet at the CCIC. The people I speak to on the phone are helpful and friendly and I have nothing bad to say about this place. Find a therapist that works for you.

Tbh they're really nice, like.. they're very patient, they listen to you, very understanding, I've…read morebeen to a few Dr's & councilor's but these ppl do seem to really care and I have to say I'm very appreciative. They might be nurses but they can prescribe medicine if you need it. Tbh tho I trust them more than alot of Dr's.

I tried to resume housekeeping with the VNA. The new social worker just shut me down telling me…read morethat I had had too many cancellations in a short period of time and that her housekeepers weren't getting paid and that they didn't want me back. I had communicated to all the staff and administration that I had just died and was turning into an adult, therefore super sick. I honestly thought they were a reputable nursing association that cared about people, not a corporate cleaning business. I was really hurt by the phone call. Now that I look back it's probably for the better. Most of the housekeepers just come in and throw your cleaning supplies around for a half hour and leave. I don't recommend the VNA to anybody that seriously needs help with their household and is a dependant adult.