I was in a desperate situation last month after being turned down by other places and finding out…read moreat the last minute that I needed to move into a permanent home within two and a half weeks. It was very difficult at first to locate a place because my son is disabled and I needed a building with an elevator in a certain area. I contacted Caryn and Dave at Apartment Solutions in Naperville, Illinois. They stepped up immediately and fought so hard for me. I cannot say enough good things about this team! Dave really pushed incredibly hard to make sure everything went through. Thanks to their absolute dedication, they came through in less than two weeks with a beautiful 3-bedroom, 2-bathroom rental complete with elevator and garage parking. If you need a team that will truly go to bat for you when the pressure is on or you are looking for a team to help you find housing with dedication to your specific needs, look no further than Apartment Solutions! You guys are truly Awesome!!! Linda Young

Contacted once for initial intake and then never heard from them again. Disappointed because I was…read morereally hoping they would help!

The job was completed exceptionally well--professionally, efficiently, and in a timely manner. What…read moretruly stood out was the ability to speak with someone over the weekend, which is rare in today's environment. The team not only provided excellent service but also took the time to guide me on what to expect and how to handle everything. To my surprise, when I arrived home, the work was fully completed to a high standard. I am extremely satisfied with the overall experience.

We lived there from 2020 through 2021. It was a mixed bag of great and not-so-great stuff…read more Our apartment was sort of old (despite their website photos of new remodeled units), where everything felt painted over as makeup. But it was clean, well maintained on the inside. And we used it with care, so nothing broke. The green areas around the buildings are also well maintained and mowed regularly. Snow plowing was always on top, done whenever necessary. Speaking of old: the A/C-furnace was *CRAZY* noisy. It's an old super loud engine inside your house! Eventually you'll learn to live with it, but noticing it is unavoidable: it's a small apartment. The only way to damp the noise would be staying inside the room and shutting doors. Mara, the manager, is smart and friendly. But office staff is regularly overwhelmed. Constantly putting out day-to-day small fires. And as they're running a business, they're after each cent you owe. Absolutely no rounding down cents. - "So you need to extend your moving another 3 days? Sure, no problem. Here's a prorated charge for a full week." Another source of income (for them) are covered garages. The garages are rented separated from your apartment contract. So for an extra monthly fee you can have a place to park your car nearby in a designated roofed spot. Or you can park wherever spot is available in front of the buildings - first come, first served basis. If a next door neighbor decided to throw a party, you'd have to park pretty far from your place. They also make money being middlemen between tenants and utilities providers, adding their "admin fee" here and there. This is not hidden, they're clear upfront before you sign the contract. Still, it's a bummer of several fees littering the final monthly leasing price. Speaking of which, they have a crazy pricing model based on demand + advanced payment: if people are willing to rent there, prices go up on a daily basis until you close your contract, and if you're willing to secure a lower contract, you should pay it in advance. Again: it's not shady, nor unfair. These are their rules, presented upfront. It's up to you to accept them or not. We have arrived one month before 2020 lockdown so we were lucky to have our stuff settled down before that. On the other hand, pool, gym and community areas were closed for a year, so I cannot assess them. Maintenance crew was always courteous and responsive too. Except when it involved the exterior of the apartment. Our rear deck had some nails constantly poking out (from the natural movement of the construction itself), and several rusted heavy duty staples dangerously poking out (see photos) just waiting for someone to walk barefoot. I had to remove them myself after a couple of months as the crew ignored these exterior calls. Also, the main entrance door that was heavily skewed and out of alignment: I fixed it myself as I knew how to. The water heater and laundry room were tiny but functional and dependable. Also dependable was the noise isolation between apartments. Each building holds 8 apartments: 4 downstairs, 4 upstairs. We lived upstairs and our neighbors were mostly quiet. Whenever the next door neighbor decided to play loud music, it was barely noticeable - except their bass, that came through walls. So, overall it's a nice place to settle for a while: it's safe, well maintained, administered by great staff. But don't forget: with a incredibly crazy noisy loud A/C-furnace system.

Great amenities, but expected for the price, and cannot be shared with friends outside of Prairie…read moreWinds, so your pool days may be a little lonely. Management sucks and runs the compound like it's a prison. I have heard many horror stories and have personal stories with how bad management is. Don't expect them to help you at all with literally anything, and expect to be stuck paying rent well after you terminate your lease.

Be aware when renting from Prairie Winds which is known as TLC Management Company that they may not…read morework with you AT ALL if you have a serious emergency and need to change any terms in your lease despite situations where they would have no financial loss. If you have an unexpectant death (be it you, someone in the apartment or immediate family member, etc.), work transfer, financial hardship, or even a mental health or physical disability, they may not renegotiate the terms of your lease. They may not deviate from their interpretation of the lease and not discuss further even if your attorney has a different interpretation of the lease. Your only option is to continue with the lease as they interpret it, spend thousands of dollars going to court or walk away which they will then turn you over to a collection agency. Do not sign their lease unless you feel 100% confident you will not have any serious emergencies that may require you to make adjustments to the lease.

Just moved in Mar 2026 and I feel like it is my home. Everyone in the leasing office are doing…read moregreat and Brian too, he always response with maintenance requests asap. I would say living here is a new life experience with most good neighbors they never make any disturbing or musics, more than that, the community is always clean, car park also good.

I lived here for about two years and overall had a good experience. The community itself is nice…read moreand generally a comfortable place to live. One thing I would suggest improving is the frequency of water outages. During the time I lived here, there were quite a few, and sometimes they happened very close together. I understand that maintenance and repairs are necessary, but reducing the number of outages or providing more notice when possible would really help residents plan better. Another small suggestion is with maintenance scheduling. Many adults work on strict schedules, so having clearer appointment times or more precise time windows could make things easier for residents who need to plan their day around work. Overall, I still appreciate my time living here and the efforts made to maintain the property. With a few improvements in these areas, I think the community could be even better for future residents. Thank you !!!

The issue is not resolved. It has the same buzzing sound from when I originally reached out.read more

kitc sink was leaking. an emergency request for was here within two hours and fix the problem…read moreand just minutes. Now the kitchen light is out that's a separate issue.

My son and I have an apartment here and it's NOT WORTH NEARLY THE RENT THEY CHARGE MONTHLY! We have…read morerequested the dryer be fixed so many times because it take 5-6 hours to dry each load! Every time the maintenance man comes out he says everything is fine! The AC DOES NOT WORK IF YOU WANT UR APARTMENT LOWERE THAN 71 degrees in the late summer heat, it completely shuts down and doesn't come back on until the next day! We paid the extra for the premium apartment with granite countertops and lighter nicer cabinets and one of the drawers has been unusable broken since before we moved in. The sink faucet is ancient and takes both hands to turn to put water in the other sink. The sprayer hose for the sink leaks and works only occasionally. The community pool, well it's GREEN and looks like an algae cesspool. There is NO elevator so good luck trucking all of ur shopping up the stairs week after week. Also, if u plan on moving a sofa into ur apartment, it won't fit through the tiny doorway to the apartment. It's a struggle to even get a loveseat into this tiny doorway and around the right corner!

I've been living here for almost a month now, and I must say so far it's the best living situation…read moreI've been in. I moved here from the city, and the thing I use to hate the most was the shared laundry room for the entire building. Now I have my own washer and dryer in my own apartment So far my neighbors seems nice, and the management team is very helpful and on top of everything. Great place, I would recommend it.

We have been living here for over two years now. And will be leaving as soon as our lease let's us…read more It's all refurbished. Everything is old, and masked. Like our bathtub. It has a plastic shell over what seems to be the GROSSEST wall ever. Constantly having pieces of brown rot come through as you take a shower. The water here is well water, that is treated with salt. So the water is undrinkable, ruins your clothes in the wash, and makes dishes in the dishwasher disgusting. And here is the best part. My car had this orange sticker on it. Saying I will be towed or booted at my expense. I went to the office and they told me they will tow my car in two days if I didn't get my license plate sticker renewed. Yes, it was expired by 3 months. Something I overlooked. That is completely my fault. But what right do they have putting a sticker on my car, threatening to tow me because of a license plate sticker?!? My car is a 2012 Toyota Camry, that is in great shape. Not a beat up jeep with all my belongings in it. (see other review for this place) Or an old beater on three wheels with no plates.The woman in the office acted like I screwed up. And it was infuriating. They need to act like a REAL apartment complex, and assign parking passes. Not send your maintenance guy out on a witch hunt for cars with expired plate stickers.

I have been a tenant for 4 years and unfortunately the maintence staff here and the office staff is…read moreextremely rude. Anytime something breaks (the bathroom sink flooded and it took them 2 days to come fix it, our pipes under our kitchen sink decided to leak and flood our kitchen). We have mold in our apartment and nothing gets done about it. I do not recommend living here. Their open times posted on the door doesn't always mean they are open either. On multiple times I have tried to pay my rent during hours of operation and the door is locked. There is no drop box for rent and they hardly answer the phones. Do not live here! They are a complete nightmare!

I've lived here for about 2 years and I've had such a great experience here! I've lived here many…read moreyears ago as a kid and always wanted to move back! I'm so happy I was able to come back with my own family:)

I've been a resident at Prairie Pointe Apartments for going on 4 years and I love it! It's a safe,…read morecalm, & friendly complex. Anytime I've needed any help from the office/maintenance they respond and handle any questions or requests in a timely & efficient manner. The staff here is super friendly and approachable including maintenance!

This place is the BEST!!! The Sweetest Residents Love here!!! The employees are handpicked with…read morekindness, empathy, compassion and patience. I love this place!! It's near and dear to my heart!! I would give this place a 10 if more stars were up above.........5 stars is just not a good rating for this Fabulous facility of caring hearts!!!! Marcy is a hands on Administrator! She truly cares about Heritage Woods! I've seen her work in all areas and departments. There is nothing she can't do in my opinion.........

Worst decision we ever made to place our mother here! to bad we have to wait for hindsight to see…read more20/20. They put on a great show at tour time and its downhill from there ... once inside With insurance and SS money they get over $6,000 a month and provide literally only meals to our mother! but dish out a ton of heartache!!. They dont deserve one star!

YOU DO NOT WANT TO LIVE HERE!…read more Simply put. They show you a nice clean updated apartment and move you into one that has appliances from the 70s. Cabinets from the late 70s. Security doors are not secure. If you have children, even tho a nice school is next door...I would find somewhere else. Management is unresponsive and it appears that they are slowly turning this complex into Subsidized housing. Moved here from Michigan in September to an apartment that had not been prepped, a stove that was shorted out and dangerous and a refrigerator that would not hold the cold. We had a full page of things needing to be fixed and not one thing has been done. Had to practically threaten a law suit just to get a decent stove and refrigerator! We will move out when our lease is up. Final word...These people will take your money and do very little else.

Basically very poor to non existent building repair or maintenance. Extensive mold around windows,…read moreunder carpets, showers, walls. Extremely drafty windows, gaps under exterior doors. Cracked bricks, mortar, completely rusted structural supports, non-repaired cracked cement and free flowing water in ceiling and walls. Non working laundry facilities. Garbage littered grounds. Non existent security. What internet access? Rude and just plain nasty management and maintenance personnel. Run away from this place!!!!! Disgusting. It's 1 star because Yelp made me.