Toss the whole complex out and start over. Easy fix…read more I would absolutely NOT recommend living here. The negative reviews are factual. Outdated appliances, one trash compactor, horrendous office staff who never answers or returns calls, closet shelves come out of the walls, sewage back up on the regular and you have to wait forever for a simple maintenance request. The list goes on and on - it can't be made up. Folks, look elsewhere.

Our experience with the entire Ascend management team has been excellent. Brittany, Amanda, Vinny…read moreand Ron as well as the maintenance team are top notch. Plus, the grounds are beautiful and how about that pool. . I would recommend Ascend to anyone considering luxury apartment living.

Great amenities, but expected for the price, and cannot be shared with friends outside of Prairie…read moreWinds, so your pool days may be a little lonely. Management sucks and runs the compound like it's a prison. I have heard many horror stories and have personal stories with how bad management is. Don't expect them to help you at all with literally anything, and expect to be stuck paying rent well after you terminate your lease.

Be aware when renting from Prairie Winds which is known as TLC Management Company that they may not…read morework with you AT ALL if you have a serious emergency and need to change any terms in your lease despite situations where they would have no financial loss. If you have an unexpectant death (be it you, someone in the apartment or immediate family member, etc.), work transfer, financial hardship, or even a mental health or physical disability, they may not renegotiate the terms of your lease. They may not deviate from their interpretation of the lease and not discuss further even if your attorney has a different interpretation of the lease. Your only option is to continue with the lease as they interpret it, spend thousands of dollars going to court or walk away which they will then turn you over to a collection agency. Do not sign their lease unless you feel 100% confident you will not have any serious emergencies that may require you to make adjustments to the lease.

I was in a desperate situation last month after being turned down by other places and finding out…read moreat the last minute that I needed to move into a permanent home within two and a half weeks. It was very difficult at first to locate a place because my son is disabled and I needed a building with an elevator in a certain area. I contacted Caryn and Dave at Apartment Solutions in Naperville, Illinois. They stepped up immediately and fought so hard for me. I cannot say enough good things about this team! Dave really pushed incredibly hard to make sure everything went through. Thanks to their absolute dedication, they came through in less than two weeks with a beautiful 3-bedroom, 2-bathroom rental complete with elevator and garage parking. If you need a team that will truly go to bat for you when the pressure is on or you are looking for a team to help you find housing with dedication to your specific needs, look no further than Apartment Solutions! You guys are truly Awesome!!! Linda Young

This was the reply very lackluster. Didn't offer any attempt or suggestions to try and see what…read morethey could do. We do not have any managed apartment properties in our database that match your criteria.

The job was completed exceptionally well--professionally, efficiently, and in a timely manner. What…read moretruly stood out was the ability to speak with someone over the weekend, which is rare in today's environment. The team not only provided excellent service but also took the time to guide me on what to expect and how to handle everything. To my surprise, when I arrived home, the work was fully completed to a high standard. I am extremely satisfied with the overall experience.

We lived there from 2020 through 2021. It was a mixed bag of great and not-so-great stuff…read more Our apartment was sort of old (despite their website photos of new remodeled units), where everything felt painted over as makeup. But it was clean, well maintained on the inside. And we used it with care, so nothing broke. The green areas around the buildings are also well maintained and mowed regularly. Snow plowing was always on top, done whenever necessary. Speaking of old: the A/C-furnace was *CRAZY* noisy. It's an old super loud engine inside your house! Eventually you'll learn to live with it, but noticing it is unavoidable: it's a small apartment. The only way to damp the noise would be staying inside the room and shutting doors. Mara, the manager, is smart and friendly. But office staff is regularly overwhelmed. Constantly putting out day-to-day small fires. And as they're running a business, they're after each cent you owe. Absolutely no rounding down cents. - "So you need to extend your moving another 3 days? Sure, no problem. Here's a prorated charge for a full week." Another source of income (for them) are covered garages. The garages are rented separated from your apartment contract. So for an extra monthly fee you can have a place to park your car nearby in a designated roofed spot. Or you can park wherever spot is available in front of the buildings - first come, first served basis. If a next door neighbor decided to throw a party, you'd have to park pretty far from your place. They also make money being middlemen between tenants and utilities providers, adding their "admin fee" here and there. This is not hidden, they're clear upfront before you sign the contract. Still, it's a bummer of several fees littering the final monthly leasing price. Speaking of which, they have a crazy pricing model based on demand + advanced payment: if people are willing to rent there, prices go up on a daily basis until you close your contract, and if you're willing to secure a lower contract, you should pay it in advance. Again: it's not shady, nor unfair. These are their rules, presented upfront. It's up to you to accept them or not. We have arrived one month before 2020 lockdown so we were lucky to have our stuff settled down before that. On the other hand, pool, gym and community areas were closed for a year, so I cannot assess them. Maintenance crew was always courteous and responsive too. Except when it involved the exterior of the apartment. Our rear deck had some nails constantly poking out (from the natural movement of the construction itself), and several rusted heavy duty staples dangerously poking out (see photos) just waiting for someone to walk barefoot. I had to remove them myself after a couple of months as the crew ignored these exterior calls. Also, the main entrance door that was heavily skewed and out of alignment: I fixed it myself as I knew how to. The water heater and laundry room were tiny but functional and dependable. Also dependable was the noise isolation between apartments. Each building holds 8 apartments: 4 downstairs, 4 upstairs. We lived upstairs and our neighbors were mostly quiet. Whenever the next door neighbor decided to play loud music, it was barely noticeable - except their bass, that came through walls. So, overall it's a nice place to settle for a while: it's safe, well maintained, administered by great staff. But don't forget: with a incredibly crazy noisy loud A/C-furnace system.

My son and I have an apartment here and it's NOT WORTH NEARLY THE RENT THEY CHARGE MONTHLY! We have…read morerequested the dryer be fixed so many times because it take 5-6 hours to dry each load! Every time the maintenance man comes out he says everything is fine! The AC DOES NOT WORK IF YOU WANT UR APARTMENT LOWERE THAN 71 degrees in the late summer heat, it completely shuts down and doesn't come back on until the next day! We paid the extra for the premium apartment with granite countertops and lighter nicer cabinets and one of the drawers has been unusable broken since before we moved in. The sink faucet is ancient and takes both hands to turn to put water in the other sink. The sprayer hose for the sink leaks and works only occasionally. The community pool, well it's GREEN and looks like an algae cesspool. There is NO elevator so good luck trucking all of ur shopping up the stairs week after week. Also, if u plan on moving a sofa into ur apartment, it won't fit through the tiny doorway to the apartment. It's a struggle to even get a loveseat into this tiny doorway and around the right corner!

I've been living here for almost a month now, and I must say so far it's the best living situation…read moreI've been in. I moved here from the city, and the thing I use to hate the most was the shared laundry room for the entire building. Now I have my own washer and dryer in my own apartment So far my neighbors seems nice, and the management team is very helpful and on top of everything. Great place, I would recommend it.

I had a small issue with my kitchen sink draining and Catherine in the front office and Brian G. in…read moremaintenance took care of it immediately before it became a greater issue. Other issues in the past that I have had were also taken care of very quickly by Cathy and Brian so thank you to them again.

I lived at this property for approximately 10 months, and unfortunately my experience leads me to…read moreleave a one-star review. The property is outdated and, in my experience, poorly maintained. Hallways and garbage areas were frequently dirty and smelly, outdoor trash containers were often overflowing, and dog waste was regularly left throughout the property. Dogs were also frequently off leash. I also had security concerns. Back entrances were often left unlocked, and my key only worked in one of the two entrance doors. On one occasion, I had to call the police because intoxicated neighbors were physically fighting on my patio. The laundry facilities were limited and expensive, and some dryers damaged my clothes even on the lowest heat setting. The studio itself had poorly insulated windows and doors, which contributed to high electric heating costs. The kitchen cabinets were also old, worn, and in poor condition. The fitness room, BBQ area, and other amenities were disappointing for the cost of living there. Most disappointing, however, has been the handling of my security deposit. I left my studio in pristine condition, handled my move-out responsibly and respectfully, and believed I was leaving on good terms. More than 45 days after vacating, I still have not received my security deposit. I contacted both property and leasing management multiple times seeking clarification and resolution. Despite my efforts to resolve the matter directly and respectfully, my most recent communications have received no response at all. A little transparency, communication, and respect from management could have made my experience end very differently. Unfortunately, based on the property conditions and the way my move-out and security deposit have been handled, I cannot recommend this community.

We concur with all of the negative reviews. You find all the issues as you start living there…read more Looked great initially, but the list of problems continue to mount. I cannot suggest strongly enough to stay away from Shodeen. So far their customer service is like pulling teeth. If you don't get every little thing on a "punch-list" immediately you are likely going to have to argue with them to get it fixed. Even after we have put things on their precious punch list, we kept having to ask over and over for things to get fixed. The price of the house was attractive, but I think we could have done better for only a little bit more. This is a home in Reston Ponds in Sycamore, IL

regrading Praire Center apartments in Saint Charles: would not recommend. The place was clearly…read morebuilt fast and cheap as you will hear your neighbors and any type of foot traffic in the hallway.The price for this place is way overpriced and you usually have to pick if you want the advertised rent price or the promo (your rent will be higher than advertised then, especially if you want a higher floor). This is along with the manager there who only cares about money and nothing else. The rest of the staff is nice, thankfully. If you have a dog, they require you to take samples of the dogs stool (no lie) and send it in for testing so they can fine someone if they don't clean up after your dog--what kind of place does this? additionally, they keep building here , but don't expand amenities so it'll most likely be a crowded pool and gym. Go elsewhere.

Unit was infested with cockroaches upon arrival and no one said anything. I moved in and moved out…read moreall in the same week. I am only posting to inform others. No hate here but yall have a right to know.

I would HEAVILY, and i mean HEAVILY not recommend living here for any reason other than you need a…read morecheap place to live, but maybe it wont be cheap because the rent has been increasing by hundreds over the years, i've lived here with my family for 6 years and i don't intend living here any longer or coming. My 1st reason is that the management is terrible, its corrupt and out to ruin your time living here, why is this you ask? Because my son has been riding around on his electric bike and he's been enjoying it, but then Richard Berendson stops him for riding after a ice cream truck to conduct buisness with them. But then he stops him and says you cant ride that here and says you cant ride after the ice cream truck for some reason. Reason 2, the thing cumberlabnd advertises are not true, 1st they say theres a pool, sound nice right? But no there is no pool it broken after 2020 and they cant fix it because it too expensive, but they still advertise there pool on the website even though its broken and they have no plans to fix it, 2nd the coop fest, they advertise it as a fun event that happens once a year, but guess what? After 2020 they stopped doing them and they have never gone back to doing them because they claim its too expensive! 3rd reason is cumberland hypes up there member amenities too much, they claim theres a nice bike path but the path is filled with potholes and has a lot of uphill paths and curves which is what makes the bike path hard to ride on, they also used to have vending machines but they took those out for no reason it seems. Cumberland bids off more than they can chew and should reconsider there financial decisions and use the money i give them each month to fix there pool. Im glad im moving soon and out of cumberland jurisdiction. Also dale and rich are dicks.

In the short time I've lived here, I've already noticed several concerning issues that I feel…read morefuture residents should be aware of. Let me start with my recent experience in this "gated" community. After my car was broken into, I contacted management because I had noticed the gates had been left wide open for days. I was told the gates are considered an *amenity*, not a safety feature, and that they keep them open during snow so trucks can clean the roads. That would make sense--except it hadn't snowed in days, and the last time they salted was on Wednesday. So why were the gates still wide open? They might want to review other sites information, because the way they promote their gates as 'security' is highly misleading. When I questioned this, management pointed out that the lease doesn't state the gates must remain closed, essentially saying they can leave them open whenever they choose. If that's the case, what safety or security does this "gated" community actually offer? This situation could have been prevented, and it was disappointing to learn the gates aren't treated as a security measure at all. I just moved in on Saturday and have already experienced several frustrations. When I picked up my keys, I was told the community is extremely strict about trash--only bagged items are picked up, even boxes must be bagged, and nothing can be left out overnight due to fines. Since I had just moved in, I let the assistant manager know I would have boxes out temporarily, and she said that was fine as long as they weren't left overnight. Even though it was cold and raining, I made sure to take everything to the dumpster myself to avoid being fined. Meanwhile, many of my neighbors had trash sitting out since Saturday night with no issue. I also left a few brand-new moving bins outside for about 10 minutes, assuming they wouldn't be taken since they weren't in trash bags--yet the pickup service grabbed them. Thankfully, I caught the trash man, who was very apologetic and was simply doing his job. Before I found him, I asked management through the community chat if there was a way to retrieve them before the truck left, and the only response I got was that the bins had been taken to the compactor and were gone--no apology, no concern, no offer to help. On top of that, I've been to the dog park, and multiple owners warned me that their dogs were not friendly. With the number of dogs on the property, I believe management should do more thorough behavior screenings--I would have preferred that over paying for a dog DNA test. My dog's safety is far more important. The property is also advertised as smoke-free, yet my neighbor is constantly smoking on his patio. After my car was broken into, I reviewed my lease and noticed something troubling: the agreement states that management is *not* responsible for running criminal-history checks on residents, guests, or contractors. However, when I moved in, I was told that background checks were required for all tenants. So which is it? How do they decide whose background they actually run? What made them check mine? The inconsistency is confusing and honestly very concerning. Across the property, there are several areas with holes that are covered by thin, non-durable plastic. While walking my dog at night, my foot slipped on a broken section. I reported the issue to the office, and although they confirmed it would be fixed right away, no one asked whether I was okay or if I had been injured. Additionally, the property advertises a coffee bar as an amenity, but I've mentioned multiple times that there is no coffee available. The creamers are usually almost empty, and there have been no cups or lids. The last time lids were provided, they were the wrong size, and I nearly burned myself. Lastly, the walls are very thin--you can hear almost everything, even people simply walking upstairs. Overall, for the cost of living here, I expected far better security, communication, and consistency from management. I hope things improve, but my experience so far has been disappointing.

From the owner: Springs at St. Charles is a gated, garden-style apartment community in St. Charles, Illinois, in…read morethe Chicago metro near Downtown St. Charles, the Fox River, and District 303 schools. Residents enjoy private entry living with an in-home washer/dryer, a private balcony or patio, and a professional onsite team. Springs at St. Charles offers studio, one, two, and three bedroom floor plans. Pricing varies by floor plan, lease length, and availability. The community is pet-friendly with no weight limits. Springs at St. Charles is proudly owned and managed by Continental Properties.