I'm using this facility to recover from surgery. It's in a great location and scheduling is easy…read morewith early morning and evening hours. Amy is a great PT and I recommend her and this location

The staff here are very friendly and patient with each client as they push them to strengthen…read moremuscles for greater independence. Yasmine and Tina are just two of the staff that stand out for their professionalism and expertise. They bend, twist, (lol) and drive you as far as you can push yourself to get stronger, but never to the point of pain. They give "homework" assignments so that you can continue some of the exercises and movements on your own. From the young ladies at the desk (Fiona and Lacy) who greet you upon entry and process you in, to the therapists who always meet you on time for your appointment and escort you to the physical therapy area. The facility, including restrooms, is immaculately clean.

They do a great job communicating with your surgeon, assessing your progress and pushing you…read morewithout injuring you. Appointments are met on time by a friendly staff. Scheduling is easy.

the facility has been wonderfull in taking care of my mom. They have met all her needs and staff…read morehas been very kind to her. I would recommend this facility to anyone. She came for rehab, but is too ill to continue. Director of nursing and social worker have been especially helpful.

In less than a month of moving my father in law to BG he has been a happier man. He is a long term…read moreresident. He is getting physical therapy 2 to 4 times a week which he was not getting at his other nursing home. These girls care about the resident at BG. I can't say anything negative about this place. Everybody was very helpful getting him in a routine. The staff helped out with any questions we had. They have made him feel at HOME!! If you are looking for a place for your parents or in laws to live during their late years.... This place is it!! If I could give them above I would do so!! Thank you for making this move successful!!

If I could rate a Zero I would. My mother was there for PT…read morerehab for a broken leg/hip. One aide, Amy, was fantastic. The care beyond her was atrocious. In less than 48 hours my mother was taken, by ambulance, to the ER for shortness of breath. I stopped by one week later to give them an update to find her room cleaned out & her belongings boxed up! We never rec'd written notice or a phone call re: "bed hold", which I am only now familiar with. Now the staff & administration are lying trying to cover their tracks because they did not adhere to the state standards and requirements. The food, when delivered to her room, was ice cold, inedible. The evening aide turned the a/c, in her room, to 62 both nights. That was the care she got overnight. I do not recommend Cypress to care for your loved ones.

Hi it's been four years since I was at this facility for rehabilitation after a car accident. I…read morehad broken my neck and needed slot of rehabilitation. There was a young guy who came in every night before leaving who washed if I needed anything before he left for home. I can not say that there wasn't a person who wasn't caring and nice. I can only speak of my experience there and I was so thankful that they got me strong enough to go home. Also the family must stay involved with your care. At any nursing facility it's a must. Thanks to all who was involved of my care. The food was okay. If they had something that I didn't care for they offered me something else. I suggest that if something is going g wrong get in touch with the owner.

The therapists here really helped. Every day I got better. We have therapists Covering our…read morediscipline on a well stocked gym.

Appointment on time Caring staff, answered all questions…read more Good follow-up Have been a patient on several occasions and always pleased

Two weeks here made all the difference. I would stayed longer, but the insurance company disagreed…read more When I arrived, it was following a spinal injury, back surgery, and treatment for blood clots in my lungs. The spinal injury left me with a weak leg and I was unable to walk. After three hours of physical therapy and occupational therapy per day for two weeks, I was able to walk with a walker and I'm now at home. (To the cat's great relief.) Following the surgery I was not allowed to bend or twist my back or to lean. The physical and occupational therapists helped me understand what I was capable of and taught me new ways to perform daily tasks using devices such as a reacher to pick things up and a tool to put socks on. Everyone was caring, helpful, and supportive.

I have been to quite a few facilities for healthcare and rehabilitation after a Cardiac & Stroke!…read more I am so thankful for the care of that. I received their every person I interacted with whether it was the nurses the A's the doctors the staff in general made my visit so pleasant. It was a clean and beautiful facility, even though it was under construction, it did not affect the ambience of the facility. I would recommend this place to anyone who needs to rehab from a surgery or from a stroke or heart attack, All I the equipment was nice and clean. They were constantly sanitizing and cleaning the equipment every time it was used. I never felt so safe and had a good workout as well. I suggest the facility. for anyone looking for a place that has great staff and attitude excellent service and help to get back to your regularly scheduled life.!

Great place to work. Leadership is active. Staff is responsive. Well trained. Honest. Great…read moreplace to place a loved one!

I would like to recognize and thank the wonderful staff at Heartland for taking such excellent care…read moreof my dad Tom Murray during his extensive stay there. All of the staff, most especially Cheryl and Sarita, went way above the call of duty to care for my dad and assist our family during this difficult time. Thank you Heartland!

Years ago, I would have given the place a 4. Like any nursing home (and this is just my opinion…read morebased on my involvement with nursing homes for almost 20 years), the care will be insufficient for residents who cannot speak for themselves or they have someone speaking for them. Anyone who tells you they know the resident is doing great because their nurse via phone says so is full of something brown and smelly. State ratings regarding Aydan did not affect the decision to put a relative here. It was based on visits to see others, casual observations, watching interactions, the number of people not getting out of bed... You can see a lot on your own which is wiser than trusting the State to decide what is worth a five star to THEM and not YOU. I ask people all the time when checking out nursing homes... Did you walk up and down the hallway and see how many people were up and about? Moving on, the communication is terrible. If you are told at a care plan that you will be contacted about a concern later on, you will not. You can leave messages but those will be ignored as well. Do you have a loved one with a questionable, dark area around the eye? That say.... Aydan has no record of but you have pics? Do you have a loved one in this establishment with Parkinson's and you wonder to yourself how many times that bowl of soup has spilled? Don't worry about burns. That's a huge plus for Aydan. There are no burns going on here because the food and drink are cold. Would you like to talk at Tim, the administrator? You can if he's in the mood. He will assure you that whatever issue you have will be looked into and By Golly, he WILL get back with you. Yeah, like no, he will not. In all fairness, he might if you are private pay. Are you sure that your assumption that the nurses, et. al. know why your loved one is on a particular med is correct? Or do you put that assumption aside, look up the med which is for a diagnosis you did not know your loved one had and, during a care plan, discover that hey!!! nurses don't know why that was prescribed either? Would you be shocked to hear them apologize, the med discontinued and the subject never brought up again? Yeah, I wasn't either.