I was impressed with the cleanliness of the facility as well as how friendly all the staff members…read morewere. The therapy team was very helpful and provided great care as well!

I came here a year ago after having a stroke. since then I've learned to walk again and now have my…read moreown apartment. They treat you like family here! It's a wonderful place!

My Mother and Father moved to DAL in February 2023. We were very excited and hopeful based on what…read morewe were told about the care my parents would receive, all of the social activities they would be involved with, assistance to meals, assistance with showers 2x/week, laundry 2x/week, bed linen change 2x/week, minimum number of RNs/LPNs and aids per resident levels, etc. Very quickly, however, it became evident that none of this was going to happen as we were told. My parents were stuck in their room for days, meals were brought to their room on trays (not their choice of food items). They had no table in their room so they were trying to figure out where to eat in the room. Physician orders for meds consistently were not retrieved; they went days without critical meds. Showers were nearly non-existent and haphazard. I had to go DAL and hunt down aides (who I usually found sitting on their own, often seemingly hiding) to make sure they provided needed and proper care. I had to put my parents' laundry basket in the hall and inform workers of the need for them to do laundry. Bed was not changed regularly as in care plan. And speaking of the care plan, none of the workers followed it. I had to call daily to ask the facility to take my parents to activities that were pre-selected for them, and to be taken to the dining room for their meals. My Mom fell often due to safety standards not being followed. Aides would pull her walker such that she had to hurry behind it. My Mom would be left in her wheelchair without the brakes on and without her walker within reach, resulting in struggles to move and in many falls. Workers allowed her to fall by not helping her and then would not report the falls. We even have video of a fall and how the aid reacted to it. When we notified this fall to the facility, the aid and the facility denied the fall even happened, and it had not been reported. Sadly, after being at this facility for 15 months, my Mom passed away. My Dad was not checked on for 14 hours nightly from 6pm to 8am; he was not toileted during this time, and there certainly were not "eyes" on him every 2 hours as required. I went to the Nurse Director who stated that she was aware of poor care at night and was going to look into it. Nothing changed. I had my Dad checked for UTI, which was positive. I had PT ordered, and it was PT that found and reported a bed sore to me, not the aides or nurses who should have found the bed sore. Next my Dad's UTI went into pneumonia, sepsis and death Keep your loved ones out of this facility, which sadly seems to be how all of these facilities are operated. They tell you wonderful things that they will do for your family member, but they do not do what they say; rather they say what you want to hear and then totally fail to provide loving, caring, beneficial care. You have to maintain constant oversight and be a constant reminder to the facility and staff by calling, visiting and checking on them daily. Highly recommend you put Ring (or similar) video cameras in your family member's rooms, as it is the only way to help you see what really is happening (and not happening). You have to advocate for them 24/7 or they will be left to manage on their own. This facility does not provide true assisted living or proper human care. We could share a lot more, in detail, of our experiences, but we will leave it to the above for now.

ZERO STARS. DO NOT MOVE YOUR LOVED ONE HERE - ESPECIALLY MEMORY CARE!…read more 1. The repeated lack of integrity and non-existent accountability to execute basic safety requirements, while a family member repeatedly reached out to an entire organization, including upper and executive management with cries for help and documented proof/pictures is appalling. Our mother fell 5 times in 4 days under Senior Star's "care." By the time we saw our mom at the hospital her face, head, and knees were covered in bruises and she had lost her ability to walk. 2. The incompetence of the management team at the Dublin location is staggering. They lack proactiveness, empathy, a desire to provide a positive customer experience, and basic organizational skills. They are so disorganized that they let a stranger walk into our mother's room, dismantle her hospice bed, and drive away with it. For many months in 2022, they completely forgot to give our father (with stroke history) his cholesterol medication. Within 12 months, we reached out to the local ombudsman twice for help. 3. They lean towards medication to solve problems. Staff encouraged more medication for our mother to "improve" behaviors which triggered a downward spiral. After her doctor prescribed medication the third-party company they work with performed an assessment, which recommended MORE medication. Our mother was so overmedicated on all the wrong medications (according to the local geriatric psychiatrist) that she went into psychosis and at 83 years of age had to stay in a psychiatric hospital for two weeks to remove all the medications from her body. 4. They repeatedly told us one thing, in terms of medical care and safety protocols for a high fall-risk resident and did not execute what they said they would do. After a repeated history of this, we decided to install a video camera which showed us a fall mat was not always placed by the bed, no-slip socks were not always worn, the telephone was kept out of reach and our mother crawled to her phone, the bedroom door was kept closed at night, they repeatedly forgot to flatten the hospice bed for proper sleep, kept the TV volume blasting through the night and left the room lights on until a family member would call them at 1 AM asking to turn things off. This went on for months. ADVICE: Do not move your loved one here. Find other places and do your research (especially on the source of those positive Google reviews). Put a video camera in the room and check the credentials of the employees giving medical advice. Periodically scan your loved one's medication list to confirm accurate medication distribution. Just because Senior Star is located in an affluent community, Dublin, Ohio, do not assume they'll offer the best care.

94 year old grandmother who is prone to falling has severe anxiety and stomach problems always asks…read morewhat she can do to prevent her falling and other issues and their only answer is "press your call button" yet when we do no one shows up to check in and help her for damn near 45 minutes. it's appalling and disgraceful and I do not blame the aids or the nurses, I blame the management and people at the top who are understaffing their business and therefor neglecting the residents who pay damn near 10 grand a month to live there. it's insane.

Do not have enough employees to help each resident. Be sure there is proper amount of employees at…read moreat residential home always. Two aids per 22 heads on one floor alone is not okay. Be aware that the manager of the facility is aware and lacks the ability to take care of issues within to keep employees around. Without aids our loved ones are not being properly cared for.

Recently we visited our parents at Stone Oak (Hilliard, OH) and top it off was able to stay in the…read moreguest quarters which we rented. All I can say is WOW !!! what a wonderful caring place from the top down in upper management to EVERYONE else that worked there. The place is immaculate, warm, great food, fantastic programs that includes everyone, and the residents are genuinely very happy. I can go on and on...but if you are looking for a retirement place for your parents---I would strongly consider Stone Oak. A shout out to Heather and Dave(CO-top mangers) they are magnificent and run a great operation. My parents love-love-love it there.

This community is so loving and truly exudes friendliness and love! The residents are happy and…read morewell loved! The meals are great and staff so friendly! 5 highly recommend

My father, who has multiple myeloma (a serious blood and bone cancer), was admitted here for rehab…read more After touring the facility, I felt confident he would receive good care. Unfortunately, that was not our experience. Less than a week into his stay, we were told insurance would no longer cover him and he needed to be discharged. I was not properly notified the day of discharge and received a call while at work saying he needed to be picked up. When I arrived, he was extremely weak and clearly not well. I had previously asked staff to check him for a UTI because he was weak and acting confused. I do not know if that was ever done. As I was helping him into my car, he told me he had orange urine and swelling. Staff told me he was "good to go." Within 21 hours of leaving this facility, he was transported by EMS to the hospital and diagnosed with a UTI. Very disappointed in the lack of thorough assessment and discharge planning, especially for someone with cancer and a compromised immune system. Families need to ask questions and closely monitor their loved ones here.

I was a "patient" at The Grand during September/October, 2024. I was there for approximately a…read moreweek and I can tell you this place sucks! My room was not cleaned, we had to obtain sheets and towels from the "nurses station". PT was only an hour during weekdays only. The food was inedible and disgusting. Employees were never around and did not provide the proper amount of service.

My mom lived here for almost a year…read more She moved here from a private residence. We needed a spot immediately, and I feel the price reflected that need, it was very expensive, maybe unfairly so. I feel they put her in a price point higher and had assessed more care than what she truly needed, and getting that downgraded was more difficult than it needed to be. I feel part of the reason for this was some the forum was in the transition of new ownership which makes things bumpy. When she first arrived was the forum at Knightsbridge and when she left, it was the estates at Knightsbridge? To be honest, I'm not sure what the name of the place actually evolved into everybody still calls at the forum. I have since moved her out of the facility I can say that when she was in their care, her experience was good. She never was treated roughly or had any incidences that I needed to be aware of. The food seems to have gone downhill and I do not like that the assisted living across the street where she lived is not as nice of the public spaces as it is across the street for the independent care that is my biggest ripe of this place the people who need more care and pay higher cost have a lesser aesthetic in their common space and that did irritate me. I'll be up. It irritated me more than my mom. We moved her to a different company/facility not because of care or quality of care but more due to location. I do like that the forum has memory care and skilled nursing. It was a nice place for my mom, but I would explore pricing of other places when you're looking at this place, this place is good but also is expensive comparatively.

My mom lived at the Forum for around 7 years. She transitioned from Independent Living to Memory…read moreCare during that time. We also switched to a facility in Upper Arlington for a 6 or 7 month period during that time. The people at The Forum cared for my Mom in so many ways. They went from being friends to being caretakers during her transition. I could not recommend The Forum highly enough for how they took care of Mom. We moved Mom to the facility in Upper Arlington after she broke her hip. Great physical therapy team and great facilities. But the one thing they lacked was humanity. They didn't care about Mom, just the checks my sisters and I were writing. Back to The Forum. Not the gold standard for facilities, but certainly good enough and they are upgrading constantly, but more than the Gold Standard for the assistance we received and the help from the entire staff. Mom passed a couple of weeks ago. The nurses and hospice people that took care of Mom were in tears. Genuinely. Love this place and you'll be blessed if a family member has to be there.

Toured this while trying to find a place for mom. It is a very nice, relatively small facility, as…read morethese places go. Cozy inside, but with wide halls and plenty of common areas. Lots of activities, and chances to get out into the community. The food smelled great as I walked by, and residents seemed happy with it, and with living there. Room sizes vary, and levels of care are adjusted to what you need. Therapy is available, and there are nurses always there, and a doctor most of the time. There is a library, game room, etc. The rooms are nice and homey. There is a "pub," and you can actually get a drink there. The neighborhood is nice, and the grounds are well-kept, plus there is a patio where there are flowers, etc., and you could even garden a bit.

I visited Glenwood and found it to be clean and well organized. I met with key staff who were very…read moreknowledgeable which I appreciated in my current circumstances. I am choosing this home for my Mother because I could feel the caring and see how the others are responding, I know my Mother will feel safe and enjoy the others here. Has a feeling of home others we visited did not showcase as well. We did have a meal and it was very good, even my Father who joined us for visit enjoyed dinner and he is picky!

My Dad was here for 2 1/2 years. We moved him to a better place this morning. Glenwood cannot…read morekeep staff. We have seen at least 6 sets of directors and directors of nursing in 2 1/2 years. Therefore there is no consistency in nursing staff either. They "lost" my Dads brand new leather recliner. I wouldn't recommend this place to anyone.

The Exective Director is one of the most caring people I've met. She treats every resident as if…read morethey are her own her mother or father. I've never seen someone go so far above and beyond to ensure her residents are cared for. Keep doing what you're doing!

Abbington of Arlington is an amazing facility. The building itself is very clean and clearly is…read moremaintained. The facility feels very home like. This is not what your typical elder care facility looks like nowadays. I've seen some very questionable places. The staff is always very friendly and willing to help. The nurses are very attentive to the residents needs. I feel at ease knowing my family member is in good hands at Abbington of Arlington. FYI you will love Katie and Paige.