This agency appears to be firing customers en mass over made up or negligible items. I was a…read morecustomer for over 30 years and just had my homeowners policy canceled without notice over a list of vaguely defined items. No one in the office could direct me as to what specifically needed to be done. There are a lot of other insurance options. Hopefully this agency's business practices will put them out of business. I recommend avoiding this office unless you also want to find out the hard way like I did about their poor customer "service".

Jen is amazing. She help update all my policies, left felling every thing is taken care of. She…read moremade sure to see if that I was qualified for any other discounts. She was very meticulous and thorough. I can't stress enough to have life policies as well to make sure your Family taken care of. Everyone in the office is very friendly, so excited to be with a great individuals that care. Jen made sure to make notations in my file in case that I have a call up and and she is not there that every ounce in the office knows what we went over. Thank you again so much much appreciated. Great job.

I have been with State Farm since I was 16 so roughly 45+ years. Jeff Krier is an amazing agent. We…read moreswitched to him roughly 6 years ago and he is extremely attentive and is an incredible insurance agent always look into help or save us money. Thanks for everything Jeff

I went to see Jeff because I was thinking about switching agents. Before I left I asked him if I…read moredecide to switch agents how would that work? He said all transfers had to be initiated by me and through my agent. He said he would not even take me as a client unless I sat down and spoke to my agent. I told him that was good and that I intended to speak with my agent and that I had a lot to think about. Before I even got home he had written my agent, told her I wanted to transfer to his office, and asked her to initiate the transfer. I had an email from State Farm 5 minutes after I left his office saying I had requested to switch agents. At no point did I tell him I wanted to or was ready to switch to his office. Starting out with multiple lies and being deceived did not sit well with me. I had to spend the next three hours reversing the transfer that I never authorized, never initiated, and never asked him to speak on my behalf. Such a huge waste of everyone's time and energy.

We were looking for a new insurance company. Jensen replied to my request. What a nice guy! He…read moreis very knowledgeable and answered all my questions. It was so comfortable to sit and talk with him. We plan on being with State Farm for a very long time. It looks like agent David Hersch has an all star team. Thank you Jensen! Penny and Russ Jones P.s. I forget to mention he saved us a bunch of money with dame coverage. Couldn't be happier

David and his team are extremely knowledgeable in their field and have top notch customer service!…read moreHighly recommend!

Despite being with Seth Yost and State Farm insurance for 16 years, this is the end of my…read morepatronizing Seth and State Farm in general. I am extremely disappointed in them. Approximately six months ago, I made the mistake of adding my mother's vehicle to my policy at Seth Yost, State Farm once she stopped driving due to age. She had been insured with the same agency for over 20 years. I was assured the policy was set up as my other policies were. My family and I always carry roadside insurance to cover towing and emergencies. I trusted the company to set up the policy in the usual manner per our phone conversation. This was my mistake. I had the car towed to a mechanic six miles away for repairs. Weeks later, I received a call from Seth's office saying I would not be covered for the towing since my policy had been put in place without roadside assistance. This was unlike all of the other cars I have insured with them. I was told that it was my fault for not going over the policy details that were mailed to me. I was never offered roadside assistance and was never asked if I wanted to decline the roadside assistance. In fact, it was never mentioned, They even pointed out that I had saved one dollar a month by not having the coverage for almost a year, I am now out $168 that I have to pay directly to the towing company. Seth Yost and his agency, though polite, have been completely inflexible about the matter. This, despite my patronizing this agency and it's two prior incarnations under ownership by other State Farm agents. Having been with the company this long and to have them be so inflexible about their omission of a one dollar a month service that I have always utilized is beyond disappointing. This.has resulted in my having to say goodbye to State Farm if they can't rectify the problem. The issue here is not the mere $168, it is the fact that my unwavering patronage for all these years has no value to them and keeping me as a customer also has no value to them. They have made me feel like a fool for having not gone over the small print with a fine tooth comb. They have shown me that any payout they can possibly avoid covering they will, even a matter as minor as this. I'm glad I have never had a major claim with them, it would have been a nightmare judging from this experience. Be forewarned by a long time customer of theirs, Seth Yost State Farm Insurance will fight you over even the smallest claim, go elsewhere.

Big fan of Seth Yost State Farm Insurance. Friendly staff is always very helpful. I feel like they…read moregive me solid advice and look for ways to help me save money while ensuring I am appropriately covered. I've used Seth Yost as my insurance agent for many years and have always been happy. No complaints here.

It is April 15, and I just had to do my own taxes because of how badly L Burdick's people messed…read moreup. The good news, I suppose, is that I ended up with a refund $1100 higher than what L Burdick was going to get me. Here's how it happened: The initial meeting seemed scattered, as the accountant jotted down notes haphazardly on a yellow legal pad. Maybe he's just old school? Nope -- when I got a call that my return was ready, I immediately noticed that our moving expenses were not deducted. I then took the return home and found several BASIC errors such as: 1. Failure to claim a credit for taxes paid to another state (raising our tax bill by $600) 2. Declaring business property based on the pre-1987 codes AND misrepresenting the value ($100) 3. Failure to deduct business expenses ($50) 4. Failure to deduct moving expenses ($350) Needless to say, I informed them of their errors and they said they could fix them but would still charge me the regular price for preparing the return. Nope, I'll do it myself since L Burdick seems to employ incompetent workers. I wonder how many thousands of dollars L Burdick has cost Eugenians over the years.

L Burdick has filed my families' taxes for years and always does a fantastic job! I am not super…read moreorganized when it comes to my tax documentation and Sally Ruxton is always patient with my questions. L Burdick is very thorough and professional as well as friendly and helpful.

I have had Chris as an agent for many years. He has always had my interest in mind over any…read morecommission. He has directed me to services, coverages, etc. that saved me money and established coverage, or eliminated, coverage, that worked for me. I would highly recommend his services. John Marshall

I was in my 1st car accident. I'm so relieved it wasn't my fault! I couldn't be more pleased with…read moreChris and his team. You can count on him to get to the bottom of things and get issues resolved in a timely manner! I'm grateful for his knowledge and expertise! Thanks again Chris.

Can't express how great of an experience I have had with Al and his team. I have been a client of…read morethe agency for greater than 7 years and have had nothing but the top customer experience from all members of the team. They are prompt in response, knowledgeable, and helpful when anything unexpected is thrown your way. No better insurance team out there in my opinion and I would strongly recommend bringing your business their way.

Just got into my first accident and I can't recommend this place highly enough! Larry and Alen went…read moreabove and beyond with assisting me. They answered all the questions I had diligently and professionally while still providing some humor to make the process much easier. I didn't have a ride to get my car rental, but they were nice enough to drive me to retrieve it. We ended up getting there 10 min after closing, so they aloud me to come in the next day to get a ride before they even opened so I could get to work on time! If your looking for a reliable insurance company, Big Al's is the place to go!

I get the best deals from Anthony on my insurance…read more As a homeowner and a business owner, my insurance is more complicated than most peoples. With Anthony, I have homeowners insurance, personal car insurance, business insurance, business vehicle insurance, workers' compensation insurance, disability insurance, life insurance and he also manages my investments. So, yeah that is the way it goes. It's nice to have everything at the same place so that way if a claim situation is to happen, I won't have a million different companies pointing the finger at each other telling the other one to pay. It is also nice because AK is chill to deal with. He returns my calls and emails quickly and doesn't give me a bunch of mumbo jumbo that I don't care about.