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    West Coast Marble & Tile

    1.0 (1 review)
    Closed 8:00 am - 4:30 pm

    Services - West Coast Marble & Tile

    Countertop installation

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    9 years ago

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    Palacios and Son's Construction

    Palacios and Son's Construction

    4.0
    (4 reviews)

    Does not keep scheduled appointments and does not return call or texts. Don't waste your time like…read moreI did.

    It is always embarrassing to realize just how shabby pieces of a house can get, especially a…read morekitchen... a very old kitchen with linoleum from the 70's (at best), a horrible DIY attempt and a feeling that the squeaky floor was charming. I was referred to Palacios and Sons by a neighbor and I had a really good working relationship with the entire group. I wanted to have my home feel like everything, new and old, meshed and belonged together. I got a seamless and amazing kitchen and re-textured walls, giving a revitalized fresh face to my home. I communicated with Aaron and Gus most of the time. Aaron was extremely responsive, especially in this time and age where text and email are everything. I did not feel ignored or left in the dark. He took the time to push the schedule, explain some processes and even suggest some items I knew I had to move forward with yet was hesitant to move forward with. Gus has the best attitude, even when my husband and I made a mistake on a wall that had just been re-textured. We made a mess and was really nice about our FUBAR. I had unknown expectations on price and time and the group at Palacios and Sons were patient and friendly all through the quoting process (they were nice on the walk-through) all the way through to the moment of construction "wide eyes" as my kitchen was removed. OMG! that is a rough moment, but the results speak for themselves (see the collage of beautiful after kitchen with grey cabinets and white counter tops compared to the all brown disaster that was my life for many years) and I hope I can speak on behalf of those considering a nice update to your home and help those reading select a premium construction company. I consider myself a lifetime customer and know I can call them for the next big step. UGH!

    Forno Bravo

    Forno Bravo

    4.2
    (6 reviews)
    $$

    Do not buy one of these ovens. The promotional descriptions…read moresay "this oven will last a lifetime". It does not. We purchased in 2010 and used the oven regularly. Kept it covered and protected in the winter. It's now cracked and chipping and does not perform the way it used to. Smoke flows out of the cracks. The draw of fresh air is poor. Keeping the fire going is difficult. Customer service is a joke. Tells me the warranty is 5 years. That's fine, but don't advertise that it's a "lifetime purchase". I mistakenly received an in house email that directed the customer service rep to "sell her a new one". Ridiculous.

    Earlier this week I posted a review of Forno Bravo. It regarded some serious concerns I was having…read moreregarding the purchase, delivery and installation of a CASA2g100 oven. I scored Forno Bravo low based on that initial experience. It is fair now that I update with a new post reflecting how the company responded. I was amazed at the power of my post on Yelp and I am reminded that we must be accurate, fair and professional. I believe I met those principles. As a result of my post Forno Bravo's leadership responded immediately and in a very positive manner. Every successful company listens to feedback and takes quick steps to understand the issue and apply smart changes that result in improvements. They also stand by their customers making sure that ultimately the service and products meet the expectations of both parties (Basic TQM (Deming) approach). End the end, everyone wins. I am very pleased to post tonight that all of my concerns have been addressed. I have confirmed with the Operations Manager (Sam) that the company is conducting an internal quality review of their entire process and applying improvements that will bring immediate results. Based on my direct experience with production foreman, Junior (a really great guy who is totally committed to the success of the company and its customers), I am sure this little bump has been erased. I have no reservations in shopping with Forno Bravo. Today the oven that was shipped to my home in Chula Vista was successfully assembled without incident. I am sure I will post again soon once I learn to use the oven. I can't wait to fire it up! Mike Gilroy

    West Coast Marble & Tile - countertopinstall - Updated July 2026

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