1. Lyons Marble

    1. Lyons Marble

    0

    Santa Cruz, CA

    Updated over 3 months ago

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    Countertop matching up to window and existing countertops

    We had some really tricky counters that we added and wanted the countertops to match the existing Cambrian tops. Lyons went above and beyond to make what we needed fit and match. They were even able to layout everything and make it fit to one slab. We highly recommend Lyons for all of your countertop and marble needs. Great company!!

    Look at that quartzite!  Thank you Lyon's Marble and Ronnie!
    Lizz H.

    We walked in there looking for a stone for the kitchen walls. We had no idea what we wanted. We started walking around with Ronnie and pretty quickly found a STUNNING quartzite. It was unlike anything we've ever seen and nothing that we had considered before. Ronnie was super helpful, his team was great. We chose that stone and it is incredibly beautiful! His team did a great job installing it too. It's truly breathtaking and the absolute WOW factor in our newly renovated kitchen. We had been advised to go over the hill to another company, but we decided to check out the local biz first. So glad we did. Highly recommend!

    Ashley T.

    The crew out of Lyons is fantastic to work with. From design services to demo and installation, top notch work. I brought in rough dimensions for kitchen counters and within a month, I had a new kitchen! They did a great job demoing my existing granite without causing too much damage to my walls and subtops. Templating was done the same day. One quick measure a week or so later for our newly installed sink, and then an install a week or two later. The crew was courteous, clean, and communicative. Working with Ronnie as the project manager was splendid, what a nice guy and answered all my newbie DIY kitchen renovation questions. Trisha at the front desk was great, so welcoming and kind. I also met the owner, nice guy! The new quartz looks fantastic and now i can't wait to finish my kitchen.

    Lyon's quartzite counter on custom made Hawaiian koa (40 year-old stock) vanity

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    Page 1 of 2

    Ask the Community - Lyons Marble

    Review Highlights - Lyons Marble

    Jerry and crew continually provide beautiful solutions, in a timely manner and at a very reasonable cost.

    Mentioned in 9 reviews

    Read more highlights

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    Warehouse Direct Flooring Outlet

    Warehouse Direct Flooring Outlet

    (188 reviews)

    Expert level assistance selecting new hardwood floor and project management from sales associate…read moreJana Ashley. Flawless installation with very careful attention to detail from Alex and Tony. 10/10 experience overall.

    Extremely poor customer service -- local customers deserve better…read more I reached out to Direct Flooring Outlet after seeing the reviews and wanted to get a local quote after finding the flooring I was looking for online. I used their website to request a free quote and was contacted by Dan Versman, the owner's son. Dan initially told me they would likely be able to match the price I had found and that he would put together a quote. What followed was one of the most frustrating customer service experiences I've had in a very long time. I received several one-sentence emails from Dan asking questions that I had already answered in my original email. Rather than continuing this back-and-forth, I simply asked if we could have a quick phone call to discuss it. No response. I then called the main office. The woman who answered gave me Dan's phone number and specifically told me to text him and that he would get right back to me. He never did. Not once. I waited until the following week, giving them plenty of time and being more than patient. Later that afternoon, I sent another email and called again. Eventually, at the end of the day, I received a response saying: "This isn't worth it for us, we're going to pass." That's it. I have worked in customer service for over 25 years, and this was honestly one of the worst experiences I've had dealing with a company. I wasn't asking for anything unreasonable. I was a local customer trying to purchase a substantial amount of flooring and simply wanted a quote and a conversation about pricing. What makes it worse is that I called the main office afterward specifically to explain my experience. I was told that Lou Versman would be informed and would call me back. He never called. At some point, businesses need to be accountable for the level of service they provide. If you say you're going to call someone back, call them back. If you say you're going to provide a quote, follow through. If you don't want the business, that's fine -- just communicate that professionally and promptly. Your website has a commercial talking about the level of service you provide to local customers. Based on my experience, that message does not match the reality of dealing with your company. I ended up having to order the flooring from over the hill, which was a major inconvenience, simply because a local company couldn't be bothered to follow through with a basic customer inquiry. And Dan Versman's lack of communication, respect, and professionalism was obvious throughout this entire experience. The lack of care and respect shown toward a potential customer speaks volumes about how seriously he takes the people who are trying to give his business their money. And Dan -- giving your own company a 5-star review and then the company responding to that review looks pretty crooked from a customer's perspective. At the very least, it raises some serious questions about the credibility of the reviews on this business. SMH. If you're looking for flooring, go somewhere else. There are companies that will actually communicate with you, follow through, and treat you with basic respect.

    Lyons Marble - fireplace - Updated September 2026

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