I was most impressed with West Coast Medical Imaging at 13737 96th Avenue, Surrey, for the…read more following reasons: I was able to book an appointment with ease, was not put on hold for very long. The receptionist, Shamsiu, was friendly, caring and every efficient. My appointment was for 11:45 a.m. and I was called on time. The x-ray technician, Sonia, was friendly, answered all my questions regarding x-raying my left knee and did the procedure very quickly. I really feel that the staff run an efficient, caring and well run office. Bravo to you all!!!! I was originally tried to book an appointment at West Coast Imaging located at Guildford in Surrey, B.C. However, I was put on hold for several minutes, and then an automated voice instructed me to leave a message and a staff person would call me back. No one ever did. I then checked the reviews left by consumers regarding customer service and all of them were negative Sincerely, Noreen A.

How can any business operate with a person answering the phone with such a short and rude attitude…read more? Its tough to take considering the wait periods and total disarray of our system I can only hope that the people working in this office can speak out to fellow employees when they see how rude they are Call it what it is Nasty stuff

I recommend, if possible, that you NEVER use this Imaging Lab…read more Their upper management is extremely arrogant, and condescending. As patients, we are viewed like a mere commodity. It's pathetic! Something has to change. This industry is in dire need of real market dynamics. Once you can get an appointment, then it's generally fine - sort of; that is if you like being funnelled through the chute like a pig to the slaughter. However, if your doctor wants you to book an appointment, their phone service is excessively annoying, and they refuse to answer the phone. You're left on hold for as long as you care to listen to their extremely annoying recording, but they never answer their phones. When you go to book an appointment using their online system, you're forced to give them ALL your information even before you know if there's an appropriate, available spot for you. Not customer friendly whatsoever! If possible, find an alternative imaging provider.

I had an X-ray and ultrasound this week and all the staff were super friendly. Made my visit a…read morebreeze. I don't know what other people are talking about, being rude and things. In the waiting room, an exceptional picture show on TV, while you wait, makes time fly. There is free parking a block away at the mall. If I have to go again, I will choose them, Istvan

Despite the poor ratings, the only reason I came here was because the New West location is open on…read moreSaturdays from 8 am to 4:30 pm. They only offer drop-in on Saturdays. This review is based on my experience. I arrived within the hour of closing and waited about 15 minutes. The receptionist was friendly & polite. The x-ray tech was just doing her job. They're located on the second floor next to Walmart at the Royal City Centre Shopping Centre. The place looks clean but I didn't think they had sanitized the x-ray table prior to me entering the room. There's free parking in the building below. There are other locations mainly in Vancouver area. Unfortunately all locations have different hours of operation which is not stated on their website. You will need to call the location you prefer. They state there are priority bookings available but when I inquired at the New West location, she wasn't able to answer questions. Is there was a charge for a priority booking? When are priority bookings available? She just said 'they have very limited spots' which doesn't clarify matters. Make sure you bring your Care card and call ahead of time to check on wait times.

I arrived just before my appointment, having filled the pre visit check in online prior to…read moreappointment day, reception was warm and friendly and I was taken in for my MRI immediately. My MRI Tech, Tami was friendly, humorous but very professional. The experience went very well and I was in and out in about 25 minutes. A great experience.

Very rude uninformative, not willing to answer questions to ease concerns and would rather shred…read more(their words) my requisition then my question of cost.

I called in the morning to book an appointment for my family and was pleasantly surprised to get in…read morethe same afternoon--no requisition needed. The receptionist was incredibly kind and helpful. Despite my multiple phone calls, she remained patient and took the time to clearly explain each step of the process. The sonographer was also very thorough and took the time to explain everything in detail during the exam. I also appreciated that companions were not only allowed but warmly welcomed. Overall, it was a smooth, professional, and genuinely caring experience.

I use Vancouver Ultrasound for several years already, since i got to know about it's existing…read more They are always unsurpassed. I wish all our Vancouver health care and government would work with such quality.... The Vancouver Ultrasound's the highest quality of ultrasound performance, always quick respond with both bookings and sending the results, very sincerily kind approach in comunication are really touching. God bless you, guys. Hats down.

I was referred to this clinic for some testing by my family practitioner. After a few weeks…read morewithout a call for an appointment I followed up to get Brooke's contact and called myself several times to get in touch. In mid December I left them a voicemail. More than two weeks later they have yet to return my call or set an appointment. I've called several times since and they never pick up the phone. I would not recommend going to this clinic under any circumstances based on my experience.

My family doctor moved to Burnaby and I told her I will prefer to do any diagnostic tests in…read moreBurnaby as it will be more convenient. So she gave me the referral letter with a list of places I could go. Brooke is nearer to me so I decided to try it. The drawback is there is no free parking at the plaza it's located in, unlike the previous place I went to. I was used to popping over to a radiology/imaging center right after getting the referral letter from the doctor with no appointment. So I did that and discovered I do need an appointment if I'm getting other tests besides X-ray. X-ray does not need an appointment. It's walk in. The service from the reception was quite brusque, not very friendly. They kinda barked at you on the process of even how to wait in line. You only wait in line if you have an appointment. Otherwise just take a number and wait for it to be called. Despite the sign, it wasn't clear to most patients. I guess we are used to just checking in first and then wait. The other staff (technicians, radiologist etc) were friendlier and much better in making you feel comfortable and relaxed so you won't feel nervous about getting tests done. You just have to get through the hurdle of the reception.

I was referred to Bellingham Advanced Medical Imaging for an X-ray by my physician. Both the front…read moredesk staff and the radiologist were very friendly, warm, and professional. I did not feel rushed or that I was on a conveyor belt. Everyone took their time to explain procedures and processes. My results were at my physician's almost immediately, and I had my results a few hours later. Very impressive. Highly recommended! Jason, you rock! Best X-rays ever!

Stellar care from BAMI! Excellent techs, professional…read moreoffice staff, and fast reads on studies, it's worth the drive from Skagit, 100%. The radiologist even came in to let mw know the preliminary results at my first post-op ultrasound, and I've heard from others that my experience wasn't just a one-off!