I've been with Dr. Tran for many years, and I normally don't spend time writing reviews. I recently…read morecame across her Yelp page while searching for her address and was genuinely surprised to see her rating drop. It felt very unfair, and I wanted to share my experience. It is always a pleasure to see Dr. Tran. She has consistently been patient, attentive, and respectful. I tend to have a lot of questions, and I usually do my own research before appointments because I know she is busy and other patients are waiting. That mutual respect goes both ways, and she has never made me feel rushed or dismissed. What I value most is how she explains my health issues. She takes the time to explain the underlying reasons, not just what to do or what not to do. That approach helps me truly understand the situation so I can make informed decisions. Many doctors simply give instructions without explaining the logic behind them, and with my personality, that often leads me to ignore advice I don't fully understand. Dr. Tran is different, and that makes a huge difference in my care. The staff has also been consistently helpful and professional. As long as you arrive on time, there is usually very little waiting. Good communication between a doctor and patient is extremely important, and Dr. Tran genuinely listens. I hope she continues practicing medicine the way she does and doesn't let unfair reviews discourage her.

Customers service, front desk poorly. Had an appointment for daughter physical exam. Ran 15mins…read morelate due to traffic and getting her out of school. Was turned away once we got there. Stating we are late and need to reschedule to a different date. Is our schedule not busy as theirs? Since when do we not wait for doctors at least 30mins after appointment time? We sure did many times here at this office/facility. Now that we ran a lil bit late, we have to reschedule?? Thanks to this kind of service and response , you now lost a whole family as clients. Hope everyone take this review into consideration that our time is as important as the dortors

Care here is excellent. The office staff is friendly and helpful. They do primary care and sports…read moremedicine. I never have to wait on the phone long when I call. The doctors take the time to answer all of your questions.

I started coming here because of Dr. Kwong. I was a patient of his when he was at the San Gabriel…read morelocation. I did have HMO when I switched over to Pathways & was able to see Dr. Kwong at this office. They don't take PPO, only HMO, unless you're an established patient & only updated/switched insurance. Dr. Kwong is the best! I've been seeing him for years. He's always willing to listen, patient, and caring. I've never felt like I was rushed or like he's in a hurry to leave and see other patients. He's always willing to help & quick with referrals & sending out prescriptions. I've never had any issue with that or staff. Michelle is amazing. I've been going through some health issues and she's my go to for whatever I need. If I need to get through to Dr. Kwong I always ask for her. Everyone is helpful and professional, but Michelle knows and has all my info on what I'm going through. Even after all those calls I've made....I've never had or felt like she was in a hurry to get my off the phone or like she didn't want to help. Jerry & Maya are also nice and helpful. Thank you all for being so nice, caring, and helpful.

COVID-19: Social distancing is not enforced at this establishment. All of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the building and it is very small. The lot does get full quickly, so you may have to find some street parking, but that shouldn't be an issue. Establishment: The establishment itself is very clean, neat, tidy, small, and organized. They recently moved to a new location, and I love everything except the parking lot because it's so small. A nice upgrade in office space. Yay! Staff: The staff here are very friendly, kind, warm, welcoming, and helpful. They accept both cash and credit cards. There is no credit card minimum. Dr. Jen, as always, is very professional, compassionate, empathetic, and knowledgeable. He doesn't rush, and he truly listens to his patients. I love that he isn't dismissive at all. My favorite doctor as an adult.

My first time here. And honestly I hadn't gone to a doctor for a check-up since the start of the…read morepandemic and had been putting it off for some time since I felt fine, but finally decided it was time before I was way overdue for one. And dare I say it was a very pleasant visit to Dr. Jen's office for the most part... compared to other doctor visits I've been to, going to Dr. Jen definitely won't be daunting compared to others I've been to. My first impression of the place was already a good start, with a very friendly staff and I appreciate that this place seems to keep things in order where I seemed to be the only patient in the office at the time (which is great for the pandemic situation). Dr. Jen was very thorough in my check-up and I specifically came here to also get a pap smear all at once. Very professional throughout, including his female staff member. The pap smear wasn't all that bad (granted my body wasn't cooperating for part of it but that's not his fault) and he made sure I was comfortable the whole time too. Logistics-wise, it was about 3 months out from when I made my appointment call, but I was ok with it since I didn't have an urgent reason. Office itself is in a good location. It's on the 3rd floor and you can find the entrance to the elevators next to the pharmacy. Bonus for the lab being downstairs if you need to get your blood drawn in the future after the doctor's visit, so it's nice that everything you need is in one location. There's free parking around the building and I didn't have trouble snagging a spot on a Friday afternoon.

I was in a car accident that changed my life for the worst back in 2018. For about 10 months after…read morethe accident, I had daily vomiting from the pain I was in. I will keep a long story short, and say that I was able to access a better network of doctors by getting insurance through my workplace instead of through Covered CA. Dr. Brizuela promised me that he would partner with me to improve my condition and health and refer to experts for anything he couldn't figure out. HE HAS CHANGED MY LIFE!!! I am not crier. But every time I am in his office and tell him how I'm feeling better and slowly but surely returning to "normal" activities, I start crying when I feel the hope swell up within me to return to my life of health and fitness. (I was training for my first bikini competition prior to the car accident.) He is very kind, empathetic, and truly listens to your concerns and responds with kindness and care that improves your condition. If you are looking for an excellent, top-notch neurologist, look no further because Dr. Brizuela will change your life for the better. Thank you, Dr. Brizuela, for helping me on my journey of becoming myself again instead of a shadow of who I used to be.

The office staff does not follow up with requests for follow up orders even after repeated messages…read morefrom me or the imaging company. It's frustrating when you speak to the office and the promise to do something and then it never happens. They don't care about the patient's health is the bottom line.

Dr. Apelian has been incredibly helpful throughout my experience dealing with chronic migraines. I…read morehave a complex situation, and he has always been thorough, patient, and determined to find a treatment that works for me. Even when something doesn't work, he doesn't give up and continues exploring different options. I truly appreciate the time and effort he has put into my care and highly recommend him.

My son suffers from epilepsy and was in remission for 7 years when out of nowhere it came back. As…read moreany mother does you research tirelessly trying to find the best doctor. Hands down, Dr. Apelian is the best doctor specializing in epilepsy. He was very detailed in the next steps and found his transparency to be refreshing. I can't thank him enough for taking to answer the whole list of questions I had. His bedside manner is compassionate and caring even when I was balling my eyes out, his confidence and expertise put my mind at ease. I can't thank him enough for everything. He is a game changer. If you suffer from epilepsy, definitely recommend Dr. Apelian. His office staff is amazing and are helpful with any insurance questions you have.

Dr. Peng is one of the best primary doctors I ever had. He's knowledgeable, professional, and…read moreattentive to your medical needs. Wait time is quite prompt or short, and the office staff is very helpful and friendly. The office environment is clean, modern and pleasant which is a definite bonus.

Very caring,kind and a good listener. Took his time to explore all options with me. Very clean…read moreoffice and nice office staff.

I honestly hate seeing all these bad reviews about it…read more"taking a long time to see the doc" ..to be fair, Dr. Banskota has many patients to see, also him & staff are always juggljng many things at a time, so what do u guys expect? Dr. Banskota & his staff always do their best, be patient w/ them! U guys obviously see how even the big hospitals out there w/ a FULL house of staff can still make u wait soooo long to see a doc, Dr. Banskota's office consists of 3-4 staff w/ many patients a day. Be patient! Ive been going to Dr. Banskota since 2014 or so.. Ive had long waits & short waits in the lobby, even so, i give him my patience because i keep in mind all the other patients he has to tend to in-person + all the incoming phone calls he has to tend to w/ patients who have emergencies or questions on the lines, his staff needing help, etc. theres even been a time i had to wait to see him a little further down the calendar because he's so booked up.. CUT EM SOME SLACK, for God's sake.

I used to be a patient of Dr. Banskota and recently referred him because during the years under his…read morecare he helped me a lot, monitored my illness until I went into remission. I would rather wait to see a good doctor.

I probably should have waited before I wrote my initial review for Dr. Juste. This updated review…read moreis a result of the numerous problems I have had since my initial visit back in November of 2024. The problem stems with the doctor's office using incorrect billing codes when submitting claims to my insurance carrier. Same problem with the lab for the lab work to be done as requested by the doctor, the doctor's office manager submitted the lab work request with the wrong billing codes! A few months after my November visit, I noticed that the medical claims submitted by the doctor's office and the claims submitted by the lab were rejected by my insurance carrier. Eventually, I called and spoke with the office manager about the rejected medical claims and she told me they were having problems with getting claims processed because the doctor was trying to get his daughter -- who is also a licensed doctor -- involved in his practice, but that endeavor was causing problems with the insurance carrier. Something nonsensical like that. Anyway, since I was not being billed and I noticed that another attempt to get reimbursement from my insurance was being processed, I just let it go and wait to see what happens. Well, what happened is that claims from both the doctor's office and the lab were still rejected and not being paid! So, now I had to investigate into this mess -- and what a mess it was! Over a period of several weeks and spending a total of 3 hours on the telephone with my insurance carrier and another 4 hours with the lab's billing department I found out what the problem was. The doctor's office manager screwed-up and not only applied the wrong billing codes for the types of service requested when the claims were first submitted, the office manager kept using the same billing codes when resubmitting the claims! Well, to make a VERY long story short, I contacted the doctor's office and explained what the problem is and what needed to be done. After spending about 3 or 4 weeks of back-and-forth with the doctor's office manager and/or the doctor's PA, the lab, and the insurance carrier, plus complaints from the doctor's office manager and PA about having to fix the mess THEY created, the billing errors were eventually resolved! Both the visit with the doctor in November and the bills for the lab work the doctor ordered. What a mess! I will never go back there again! While I still think Dr. Juste is a good practitioner, his office staff is a mess. The staff gave me lots of run around, complained they had patients waiting to see the doctor so cannot help at the moment (I guess you're only a patient when you're physically present in the office) so will get to it later, they have to spend lots of time on the phone with the billing department (so what, I HAD too as well to get this resolved), the billing service the doctor uses to send bills to the insurance carrier probably messed-up, etc. My biggest complaint is that I had to spend a lot time getting this resolved! In fact, if anyone has a right to complain about spending time on this issue, it is me! I have had other practitioners that have had claims rejected which they take care of it themselves and do not involve me! If I had not gotten involved with this mess, it would have NEVER been properly resolved! Although I no longer recommend this practice; but neither do I not recommend this practice.

Very helpful staff. Very prompt on calling you back and helping me find a specialist for my mother…read morein law.