Sturgeon Family Appliance is everything you hope a local, family-owned business will be. They're…read moreknowledgeable, fair, friendly, and genuinely so helpful. Every interaction feels personal, like you're talking to people who actually care about solving your problem rather than just making a sale. I brought in a piece from my washer that couldn't be fixed, and we couldn't find a replacement part anywhere. Instead of brushing me off or trying to upsell me, their team went above and beyond. They took the time to look it over, explain what was going on (a rat was eating my washer!!!!!!), and even suggested a few ways I might be able to fix it myself. And the best part, their advice worked. It's rare to find a business that's this honest and this committed to helping people. Ten out of ten would recommend them to anyone in the Rogue Valley looking for appliance help or expertise.

I had an appointment with them today. I waited for them to call or show up and even text them…read moremultiple times to confirm they were coming. They replied that they were (photos will be posted) but never responded again. I have to start my search to find a repair person again and wait for them to obtain the part and make it out. This will cost me time as well as money at the laundromat. A call or text to reschedule would have been appreciated.

Wow is all I can say. I placed an order online with store pick up in Bend and Rayna called me from…read morethe Medford store to let me know what kind of time frame to expect the fabric to arrive in Bend. When I called to order more fabric she was super helpful. I wish she worked in Bend :-)

I can't really speak to the actual shop in Medford, but more people should be like Grant. He…read moreinstalled our central vacuum system in our home. He was very accommodating to our schedule and just a good old fashioned hard worker. Very polite, friendly and got the job done. He went the extra mile when it came to customer service and satisfaction. My wife and I are very pleased. I would highly recommend his service/business to anyone. Not to mention the central vac is a gamechanger and totally worth the investment. I'll never go back and don't know how I went so long without one haha.

Brian Hall knows his stuff! He's not afraid to answer questions and will certainly stand by his…read morework. I especially appreciate that he's honest and will be frank in telling you that if you want him to repair using the cheapest parts he'll do that, but he warranty the work. I don't blame him! I told him I need to watch my budget and he said he's look for the best price on well made parts from reputable manufacturers. That's only fair. He's also a really good guy with a positive attitude. So nice to work with a repair person who isn't grouchy or touchy when you ask questions. I'm curious and if I can learn something that will help me catch a problem BEFORE is more serious than it has to be, then I'd like to do that. I think that's best for both sides of a repair issue. Be honest with Brain -- he'll return the favor and do a terrific job for you!!!

Halls appliance was very honest when inquiring about our dryer. He provided some suggestions and…read morethey worked. He offered this despite knowing if it worked we wouldn't need to hire his services. This is someone who cares about customers more than just making a quick buck. We will definitely call lupon his services in the future. Thank you.

Might help if they actually answered their voicemails or phone calls. Can't really say anything…read moreabout the quality of their service cause they couldn't be bothered to return a phone call.

I called this morning and John was able to come out promptly at 11 o'clock! He took my dryer apart,…read more(I was afraid that it was probably DOA), but he confirmed it for me. Gave me options to get it replaced and charged me an absolutely reasonable service call for his time. These guys are really quality, I used them years ago and I wouldn't use anyone else!

So being\n A local here in Grants Pass Oregon. We, of course, you know, wanted to do local…read morebusinesses. One of those was just in time and plans and we had first got a dishwasher from them, and I've always. I tried to save money, so I did scratch and dent and even add scratch and dent through just in time appliance, the dishwasher was was expensive, which I get, you know, it was AA named brand dishwasher. Now they suggested it. The dishwasher has never cleaned dishes very well at all but I thought, okay, that's a one-off, not a big deal. Now, our other refrigerator that was in the house. Went\nOut on us , so I needed another refrigerator and I needed it now so I called them up. I said, Hey, and this is a larger double door refrigerator I said, I don't want to spend a ton, but can you suggest a refrigerator and maybe scratch and din again? So I can save some money. Well, Justin Kay actually told me he's like, well, we have this refrigerator I don't remember what it was called. It was like AA gungton or some c*** like that, and he said, this is equivalent, it's the same as AGE G makes them over there in China before they you know, call them GE and send them to America anyway. He said it's a good refrigerator well, right off the get, go, the refrigerator never would Keep food very cold and it kept taking and leaking. Somehow you know, the ice would like start melting and then it would have problems and we're talking weeks in. We had never repaired and we wanted another refrigerator we kept saying it's having problems, well, he would always say, well, we need to repair it. Well, this happened kept getting repaired. You know, first, it was another problem, 3 months in same exact thing, they repaired it. And then a few months in again same thing. They repaired it again, same thing, they repaired it within the warranty window, I took and I said, Hey, can we have another refrigerator he said, no, we have to do this, we have to repair it again so we did that. Then when I took and I said, look, we want this fixed, we want another refrigerator we're sick and tired of it, he said, well, your warranty's up. So now from what I've heard he's done this to many people. The good of it is, I guess he's actually moved out of the selling refrigerators to people. And now he's in the the, you know, having service tech for people well, I want to warn you on that. He's one of the most expensive service tech people in Grants Pass Oregon in my opinion. I wanna make sure that I say that. In my opinion now I do have you know, actual experience with him to draw on to say that. So my review for him is not good, he makes it to where I've been going now to home depot. I have an actual GE that says, GE on it. The thing has been amazing, I love it great refrigerator if you want to know what it is, let me know I will tell you and I'll do a review on the GE refrigerator I want to do more of this anyway. God bless have an amazing day. I hope that the Sun is shining for you and God is smiling with you

Well, hard to recommend business that doesn't return voicemails. Or answer their phone during…read morenormal business hours.

Amazing professional and I cannot say enough great things!!!!! I bought this home and couldn't work…read morethe dish washer it would not close I was worried about my old appliances and everything was explained I was charged resins or I highly recommend this business I just bought this house and moved here I had to do so Much yo this home it was a relief my appliances though old were in great condition

Our Kenmore washer wasn't working and showed a problem code on the display. Using the manual I…read moretried the recommended maintenance to no avail. Called Mike and explained the problem. He not only knew what was wrong but showed up with the part the washer needed in hand. You don't get that kind of service technician unless they have experience! Mike showed up earlier than promised and even let me watch as he replaced the part and didn't even charge extra, LOL. Washer is back up and running! Call Mike, you won't be disappointed.

These guys deserve 10 stars! My compact washing machine broke. It was an older European brand…read morethat not many people even work on anymore. They made 4 attempts to diagnose and fix it (4 visits total). Finally, they determined that it was the motor that was malfunctioning-- but since that part had been discontinued, the unit was non repairable. The good news is they refunded my money for the parts they had ordered and installed, and only charged me for the one time dispatch fee (one visit). Amazing! They also gave me great advice on how to buy a new one that would fit into the compact space. 10 stars!!!

Not only does Just-in-Time insist on extracting payment for their service call before they ever set…read moreout, but they charge more than A-1, which we strongly recommend instead.

Worked on several projects including RV plug & out door light switches & plug ins. Did a good job…read more Prompt, friendly & neat.

The electricians were great and did everything professionally and with a smile. What irritated me…read morewas their billing. I was charged for the hour, but they also charged me additional 15 minute fee to come to my house. Keep in mind I'm in the same city. That wasn't mentioned and wasn't a separate charge. It was added to their hourly rate, so an additional $37 to the invoice.