There was an issue with a brand new piece of furniture I had ordered and unfortunately it took us getting it home to assemble it to realize. Such a bummer but the management at this store really stepped up and made me a happy customer as I'm expecting a brand new table to be delivered this week. Customer service like this is what makes West Elm stand out. We will definitely be back to purchase other pieces we need due to this. read more

Good experience buying from this store. Staff is great and are really helpful. Will definitely buy from them again.

Came here for a crafts event hosted by a local blogger. I had never been to this location before because I never had a reason to. They carry beautiful pieces for the home from modern furniture to quirky owl mugs. It's great to browse and check out the pieces on display. Pricing is definitely higher than , say IKEA, but the quality seems to be there. I was impressed that our group ( about 4 tables of 7-8) were allowed to paint and craft on several of the tables there using display chairs for seating. Made me think that this place was very laid back and not as intimidating as it seemed from the outside. Would gladly come back again maybe for a unique home accessory or for a special gift. read more

We were going to buy a beautiful floor lamp for our living room... but guess what? They didn't have it in stock and the store has a policy that if they don't have the item the customer has to pay for them to get it and then sell it to them! So you pay the store's own shipping! No way. Their prices are not cheap to begin with and they want you to pay for THEIR own businesses shipping? It makes no sense. Corporate greed much? read more

I love this West Elm... This location is larger than my local Location in Palm Beach Gardens, FL. The West Elm - Orlando location has a"Flea Market" area where you can find marked down/Clearance items. (Item that are Similar to the ones you will find online). FYI - These Christmas trees are for sale.. read more

West Elm - Furniture Stores Near Me - Orlando, Florida

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I love West Elm as a furniture and decor store! How disappointing to go to their location by Mall of Millenia. It took me 1 hour to drive there from where I live. Upon entering I saw 5-6 employees behind the main counter. They looked up and a few of them made eye contact but not one said hello, nobody asked if they could help me, not one word. I was surprised to say the least. As I browsed around the store I saw a short bald headed gentleman who was talking with a taller lean African American man and both were working on a display. They were 3-4 feet from me for a couple minutes and neither even said hello? It happened again as I was by a round table toward the back of the store. Their was an older woman with longer grey/dark hair who was looking up something on a computer. She looked up at me and never said a word. I stayed in the store just a few minutes shy of 1 hour. I made 3 full rounds around the store. Never once did any employee communicate with me in any way. My intention was to buy 6 dining chairs, a mirror and a bench along with some decor items. I changed my mind after that experience. It was clear they wanted me to self serve and not interact or engage me. I wonder if the store manager was part of the 7-8 people who were working that day? Not one person encouraged any employees to engage any of the 6-8 customers I saw in that hour and I didn't see one sale at the registers the whole hour I was there. Nobody was on the floor restocking. All employees talking to each other or looking at a computer or working in a display BUT not one caring about the customers in front of them. I'll take my business somewhere that I'm not invisible. I hope you take this review in the spirit it is given. I'm totally surprised at the lack of customer service. You should be too. I don't believe this is a one time thing. There were too many employees ignoring customers for way too long and nobody was busy. read more

To me, West Elm is not the most expensive furniture store out there, but it's certainly on the higher end of things. But you'll be hard pressed to find such good looking stuff a a lower price. The selection is large, and I like that you can customize every couch with dozens of material/color options. If you've got the money, this is a good place to furnish your home. read more

I usually go into this store and IKEA on the same trip, as they're practically right next to each other. While IKEA is big and overwhelming and somewhat sterile, West Elm is cool and well-curated. The store flows well from sample room to sample room, offering a good selection of colors, textures and inspirations. It does feel very much like walking through their catalog. Prices are comparable to the website (I saw sale items in the store at the same price I had paid for them online), and stuff does go on sale, so while it's still more expensive than IKEA I feel the store is priced fairly for modern-but-not-quite-as-cookie-cutter furnishings and decor. Staff was totally unobtrusive while I was there - ideal for a browsing trip, but you might have to seek someone out if you need advising. read more

I, too, am thrilled that West Elm has opened in Orlando. The style is modern but warm, simple yet surprising. The brand's strength definitely lies in its decorative accessories (drapery/drapery hardware, wall art, bed & bath linens, picture frames, etc) more so than its furniture (lots of pricey assemble-it-yourself case goods and inspired but inexpensively constructed upholstered furniture). I have been pleased with the service I have received at this location every time I have visited. read more

I tried unsuccessfully getting the attention of four sales associates that were standing around chatting. There was one other person in the store being unassisted as well. I would have loved to order a second Paige Sofa and two Terrace side tables, but not one single associate seemed interested in assisting me, let alone acknowledging my presence. I could have done a cartwheel and it would have gone unnoticed. From now on, I will strictly order online and avoid this location at all costs. As a dedicated West Elm client I am deeply appalled at this ambiance of this store. read more

Really great experience overall. We are currently looking for a home. I think we are doing this thing backwards! Maybe we should buy the home first then look for furniture..? Right? Lol overall it was a great welcoming experience! Will be back, hopefully very soon!! read more

I have used West Elm in furnishing two condos, both with varying styles. the first time was ALL sleek and modern....sofas, beds, chairs. I had scored a vintage Midcentury knockoff dining table/chairs and sideboard at an antique store, so the West Elm upholstery fit perfectly. We sold that condo last year (the buyers wanting to buy every stick of furniture in the place!) and since all of it was bought specifically FOR the unit, we agreed. that meant we needed to start over...from scratch. That condo was a winter hideaway...the new condo was going to be our permanent home, and I wanted to have a more eclectic feel...a little "cozier" than sleek, sleek, sleek. So, this time, the West Elm nailhead upholstered headboard instead of wooden, but paired with the kicky patchwork nightstands. I chose a slightly "40's" leather sofa (dark brown) from another store...the WE sofas were a tad too low for older folks (thinking ahead for when we are in our 70s-80s), and I had an oriental rug with odd colors....and had been searching everywhere for just the right chairs to pair with that sofa ... WE came to the rescue with the most amazing chairs in a blue-green fabric...not quite turquoise, not quite pine...the colors in the rug just pop! and so well made...To put the legs on, you have to unzip the bottom fabric to get to the guys. So even the undersides were finished...and super heavy and sturdy. I went with a custom Canadel table only because the WE round wooden table wasn't expandable, but their leather swoop arm chairs were perfect...and the warm honey color coordinates perfectly with those awesome living room chairs. Finally, I indulged my love of Midcentury with the guest bedroom....in the acorn wood. All the pieces (bed, nightstand, dresser) are exceedingly well made, even the drawer slides are top quality. I also bought a smaller lower armchair in a custom fabric....very happy with it, and it came in less than the 8 week lead time. West Elm Orlando is managed by Angela Walker...one of the most helpful, knowledgable and flexible people ever! She was a delight to work with....I would email her with a question, issue, whatever....and she would always get right back to me....and always eager to "make it work". She is being groomed for higher management in the organization....with good reason. And WE offers free design help, in your home. Tamera Christensen drove out to our home twice for design consultations. ..the second time, armed with accent pillows for the sofa...all of which were spot-on! She was a delight to work with, very talented and full of good ideas...and even called me to alert me that a lamp I had been eyeing was almost out of stock. I gave her my credit card number and she put a hold on the lamp for me until I could get in to collect it. We live almost an hour away, but she never complained about having to drive out here, and was always ready to help with a "this or that" or "what do you suggest" question. Overall experience with this store....OUTSTANDING! the people AND the products. read more

Great place with great products! Most importantly they support local handmade vendors and bloggers by hosting monthly events.

A really nice selection but If you're looking for overpriced furniture then this is the place for you.

Great service great attitude thank you for being patient with me BoBo Evens. I love my furniture.

Although the store is like a candy shop full of wonderful decor, the quality is not the best. Drawers stick, handles break, surfaces scratch. Looks great, but on a par with Ashley...and Ashley is much cheaper. read more

We order two chairs last June and it's been nothing but problems beginning to end. We're told they were a stock item and delivery would be 2 weeks. Turns out they had to be made and after a series of broken promises for delivery and a defective chair when they did arrive we received a replace for the bad chair today with no call or notice. The delivery guys were going to just leave it, for me to attach the legs, at the front door and leave. I opened the door and surprised them and insisted they bring it in and attach the legs. Asked about the wobbly chair we still have and they said it's not on their ticket. Like so many sub-par businesses, West Elm is good at taking the order and running your credit card but getting what you ordered is where they fall down. Hard to believe they are owned by the same owner of Pottery Barn who we've bought lots of furniture from and received terrific service. Little to no communication and nonexistent follow through appears to be West Elm's trademark. My suggestion is to look elsewhere to avoid the hassle and stress. read more

We were customers with WE for over 6 years and all our homes furnished with their products. Recently moved to Orlando and made the mistake of purchasing from this store. The items we were looking for were not available and the sales rep tried to convince us to order them to be picked up in few weeks. 3 weeks later knowing that the return policy of the store is 30days we decided to reselect, imagine our surprise when the store manager refuse to accept their own policy and insists that the items are non refundable as those are marked with price .99 should we bought the items online I could understand but in store no one told us about such policy, in fact we were told the exact opposite. Louis the store manager was less than willing to resolve the situation not to mention that we just wasn't there to make sure his store representatives provide correct information. Unfortunately we ended up stuck with goods of over 1k that don't work for us but we definitely learned or lesson and will never return to WestElm. This is definitely not the high end furniture store they claim they are. read more

I literally walked in by 3 employees and was not even said hello to. We have been in the store 20 minutes now and no one has come up to us. There is only 1 other customer in the whole store. This places customer service has gone down hill fast like a runaway overpriced cart. read more