I genuinely do not like leaving bad reviews, especially because I've been coming here for almost…read moretwo years, but today was quite literally my final straw. I've gone here consistently since moving to St. Louis for haircuts, root touch-ups, color, all of it. I also truly do not care who I'm assigned to. I'm not one of those clients who needs one specific stylist every single time. I just expect basic communication, decent service, and for my appointment to actually make sense when I arrive. Coordination! Unfortunately, the vibe here has always felt off The front desk is rarely welcoming. Half the time, no one greets you, acknowledges you, or makes you feel like they are happy you're there. The energy can feel very cliquey, dismissive, and honestly kind of performative. It gives "we're all a family here," but somehow the client is not included in the family. I've overlooked a lot because I liked the actual hair services. I've waited 30 minutes past my appointment time before. I've had appointments moved around. One time, I was sent to the Webster Groves location, got there, and was then told I actually needed to go to Des Peres because they could not take me. Like...okay gas?? But today was what officially did it for me. I booked a root touch-up before a photo shoot tomorrow and a trip next week. I sent pictures and a description of what I wanted directly to the stylist beforehand. I've also had this exact type of service done through this salon multiple times, usually for around $250, so this was not some random mystery appointment. I arrived and waited around 30 minutes to be assisted, only to then be told it would cost over $400. And to be very clear, I am not asking anyone to lower their prices, undervalue their work, or change their hourly rate for me. Charge whatever you charge. That is fully your business. My issue is: why was none of this communicated nor coordinated before I showed up? You had my appointment details. You had the pictures. You had my description. You had my client history from the past two years. If the service was now going to cost almost twice what I normally paid, or if I had supposedly booked the wrong category, somebody should have figured that out before I arrived, waited 30 minutes, and left with absolutely nothing done. Even the stylist seemed surprised by how I had apparently been charged or categorized during previous appointments, which honestly just made the whole situation feel even more disorganized. That is an internal coordination issue, not something that should suddenly become the client's emergency while they are sitting in the chair So now I have a photo shoot tomorrow, a trip next week, and no hair did or done because this salon could not communicate beforehand. After nearly two years of being a loyal client, I'm done overlooking the rude front desk energy, the scheduling confusion, the long waits, and the constant lack of coordination. The actual talent may be there, but the overall experience is not. I will not be coming back. Respectfully, the vibes are not worth $400+.

I did not want to leave this review, but after paying $700 and leaving with severely damaged hair,…read moreI feel obligated to warn others about my experience. I went to this salon because a stylist I had been seeing for over a year moved here. She had been maintaining my cherry cola color for about a year, and when she moved to The Boulevard, I told her I wanted to start the process of going back to my natural level 6 brown. I understood that removing red is a process and specifically told her I was completely fine doing it over multiple appointments. I also asked if we could keep the first appointment within a certain timeframe because I had dinner plans, and she agreed. My appointment was scheduled for noon. When I arrived, I sat alone for 30 minutes without being greeted, consulted, or acknowledged by anyone before my stylist finally came over. The appointment ultimately lasted 7 hours, and I had bleach on my hair for approximately 3 hours. When I left, my hair was severely damaged. In fact, my stylist knew it didn't look right because as I was leaving, she told me to "wear a ponytail to dinner." That is not something you say to a client who just spent hundreds of dollars and received a successful service. I have since shown photos from that appointment to other licensed cosmetologists, and multiple have told me the damage was evident as soon as the foils came out. I have always taken excellent care of my hair, use professional products, and have never experienced damage like this. My hair is now rough, difficult to manage, and completely different from how it felt before. I can't run my fingers through it, my natural texture is gone, and it is genuinely unrecognizable to me. I was so upset that I spent the entire weekend crying and had to miss work on Monday. When I called the salon Monday morning, I was told the owner would contact me. I never received a call. When I called back two hours later, the owner suddenly answered. She offered a free treatment if I came in immediately, but the first thing she said to me in person was, "It's not that bad." After spending two days devastated over the condition of my hair, that was incredibly dismissive and upsetting to hear. The owner then told me that the original stylist would perform my next treatment and that I could pay for a new color service. I explained that after what happened, I believed I deserved both a refund and a corrective color service. The stylist refused a refund, and offered the color service for free. I agreed to this, and then stylist put red back on my hair, leaving me looking almost exactly as I did before I started this process, except now my hair is badly damaged and I am out $700. I came to this salon because I trusted my stylist and trusted the salon to guide me through this process responsibly. Instead, I have walked out feeling worse every single time. The most disappointing part is that the owner never apologized, never took accountability, and never made a meaningful attempt to make this right. I wish I had never come here. I am now left paying for the damage done to my hair, and multiple people who have seen the condition of it have told me I should pursue legal action because of how severe the damage is.

Had my hair cut here a few weeks ago by Julie and she is their best kept secret. I was recommended…read moreto her by some friends and it was so nice to have someone with my hair type do my hair. She gave me my style but for my hair type and it looks so much better than what I've had done in the past. Definitely coming here again :)

Absolutely love Kelle. I have been going to her now for 5 years. She is an incredibly talented…read morehairstylist who truly knows her craft. The layers she gave me are so beautiful and full of movement, and the balayage and highlights are stunning and perfectly blended. Kelle is warm, friendly, and professional, and she always takes the time to listen to exactly what I want. If you're looking for someone who can give you gorgeous color and a fresh, flattering cut, I highly recommend Kelle! Just make sure and book ahead as she's usually booked 4 weeks out. Kelle gets 5 stars all the way!

My fabulous hair stylist (Cate) moved her clientele over here to Jonathan's shortly after hair…read moresalons re-opened at the beginning of this damn pandemic. I am so glad that she did. I love the smaller salon feeling that Jonathan's has, while still offering all the amenities of a larger salon. When the hair salons reopened, the salon Cate was originally working, really wasn't following the recommendations of the CDC and St Louis County guidelines. She wanted a safe place to work and a safe place for her clients to return too. So, she found Jonathan's. Let me repeat, I am so glad that she did. First off, I love how she cuts my hair. I prefer scissor cuts to a clipper with a snap comb attached, which so many use for a mans hair-cut. She takes the time to totally scissor my hair and only uses a clipper to trim up my neckline. We've had a professional relationship/friendship going on 15 years. Now, why I am so glad she moved. Jonathan's is really protective of their staff and clients. When you arrive, outside they have a table where you are required to spray the bottoms of your shoes with a sanitizer. Once you enter, if you don't have your own personal mask, they'll provide you one. They also, provide gloves for the clients to wear while in the salon. In addition to these protective measures, they sanitize the chairs and workstations in between each client. I feel totally safe! A bonus of coming here, is the other staff members. I just adore, Queen. She makes me smile every time I visit. Will I return? - Every 6 weeks, like clock work. When: Most recently, September 23, 2020 Why: Hair-Cut

Since my last review, I've been consistently seeing Kate for my haircuts, color, and brow waxing. I…read morelive in New York, but I don't let that stop me from continuing to see Kate exclusively. Every time I'm home, I make sure to get an appointment. She knows exactly the shape and color I'm looking for, and you couldn't ask for a sweeter stylist. I also just reminded myself to book an appointment for when I'm back in September! For evidence, check out my profile picture, which was taken immediately after an appointment with Kate!

My first professional haircut in two years, which was desperately needed. Sure, I can use the…read moretrimmers but I need it done a bit better today as I'm meeting my work colleagues for the first time. The woman who cut my hair started off a little cold but warmed up well enough. On a Monday morning, she was the only stylist working which meant she was also answering the phone and dealing with walk-ins while she was also doing my cut. The cut didn't suffer from the distractions. I'm quite pleased with how it turned out. [Review 17262 overall - 164 in Missouri - 780 of 2022.]

I paid $55 for my daughter's haircut and not only was it much shorter than she wanted, the back…read morelooks very uneven. She has been crying and wearing a hoodie since. I think if you want a simple trim you'll be fine going here, however now I'm saving more money to find someone who can fix this.

Nice salon. Tori,…read morethe stylist, was friendly and seemed like a veteran stylist. Prices are high, but you are in Webster Groves... The salon is in an older building but clean, spacious and has tons of stylists. An added bonus: they are very inclusive here. It doesn't matter who you are, you are treated the same as others. Their stylists are also diverse, especially for such a predominantly wealthy and Caucasian area.

I'm an anxious person with a very tender scalp. I also dread small talk. Getting a haircut is…read moreusually a stressful experience. I looked into silent salons and this salon popped up. Matty, the stylist, was very gentle washing, combing, cutting, and styling. She always checked in with me about what she was about to do. Other than that, it was a silent appointment. Priceless! I liked the cut and the experience wasn't traumatic which is in itself, very rare for me. Will definitely go again when it's time.

I can't recommend Jean enough!! She is incredibly talented, achieves amazing results, and makes the…read moreprocess so easy. From the first time I met Jean it was like she could read my mind and gave me exactly what I wanted. Each time I go back I love my hair more and more! I used to have anxiety going to get my hair done, because I worried I'd spend a lot of money and still not get the results I was looking for. I've really come to trust Jean and actually look forward to my appointments now. She also is such a fun and hilarious person so our appointments are always a great time! Definitely check her out even if just for a simple haircut :)

I went to Jean due to a Yelp review- so I feel I need to continue reviewing so others can benefit!…read more I met Jean and she spent at least a 1/2 hour discussing my likes, needs, and outcome. Then she trimmed my hair, and we made a plan for my return. My next visit was a complete color change and highlights-a long appointment- and BOY did she deliver! She's great. Go to Jean! You will not be disappointed!

Becke is amazing! I usually have no idea what I want to do when I arrive for my appointment and she…read moredoes such a great job of figuring out what I'm going to love. I always leave feeling beautiful and more confident!

Becke is an expert when it comes to custom color formulations. She is passionate about her ongoing…read moreeducation and truly cares about her clients.

I can't say enough for about how hard Vera works to make her clients happy! Not only does she…read moreprovide thorough and realistic expectations during her consultation, she takes her time to ensure your hair is as healthy as it is beautiful! I book an appointment every time I pass through St. Louis, and I highly suggest you do the same!

My hair has done a complete 180 since I have started seeing Vera. It has grown drastically and…read morefeels like silk. You won't be disappointed by making the decision of paying her a visit.

Jaclyn at STLooks did my hair, my mom's hair, and my sister's hair for my wedding on April 30,…read more2022. Jaclyn was so professional and kind. She listened to exactly what we each wanted, and everyone was so happy with their results. She did a trial of my hair a few months out which was great and allowed me to not worry when it came to the big day. She also had a wonderful waiting area in her salon where we could hang out while the other person was getting their hair done and she provided us with some snacks and mimosas which was really going above and beyond. She got all of us in and out in about 2 hours which is just what we had planned, causing no delays in our getting ready schedule. Jaclyn was so wonderful and I absolutely recommend her for your wedding hair needs!

I came here with a Living Social deal for a Brazilian. I wasn't overly impressed. My appointment…read morewas for 3:30pm and I wasn't taken back for about 10-12 minutes. Once I was in the room I was left in there for about 7 minutes to change, it doesn't take 7 minutes to change and I thought I was left. Jacqulyn is really sweet and was professional about the wax. She used a combo of soft and hard wax, which is different from one of the reviews I read on here said that she only used hard wax. I was disappointed that she used a combo and would much rather prefer hard wax. Overall, the service was not great, but the actual waxing was fine once it was done. I probably wouldn't come back here unless I had a deal like the one I did.

I have been having my haircut at the location for over 15 years, and I have had my last haircut…read morehere. For some time, the prices have been increasing while the quality of the service is declining. No one has notes from previous appointments, and the stylists attempt to cut your hair in as short as time possible with no one else waiting. The issue resides with the owners who have allowed the quality of their produce to decline. Adios!

Cynthia cut my hair and I think she did one of the best jobs that I have seen out of any barber…read more She can start a conversation and do any hairstyle you want. - Chris, 10