We have a very special and rare autoimmune disease with our little shih tzu. We came from Mexico and we were looking for a Vet Doctor who gave us the same vibes as our other one back home. Not only Dr Childs is an amazing person but a very professional vet, and she has an amazing team who shows true love, respect, and kindness to the furry ones. We really appreciated how Dr Helen understood the crisis our dog was having, and worked together not only with our home vet but locally to make our baby recover as fast and quickly as possible - even though this desease was completely new (because again it is completely rare). Also, you can tell our baby loves Dr Helen and her team, and she feels safe and comfortable around them, and so we are. And for everyone with the bad reviews- guys: vets are not cheap, and they are human, and believe it or not, we also need to take good care of our pets to avoid long term problems - don't leave it/blame it all on the vets!! read more

Lily is absolutely in love with the Westend team and Dr Childs. We've been going there for the past 6 years. They have been so helpful and always gracious. I highly recommend WestEnd Veterinary Clinic. read more

I'm a crazy dog dad. I have two wonderful furry girls, both about 45kg. they are my pride and joy. I'm very cautious and concerned for their care and will not let any random vet work with them. The staff (reception - Lauryn and Carrie) are absolutely amazing and kind. they go above and beyond to help with any phone call, appointment scheduling, and billing questions I have. The Vet Techs (specifically Jodie) is absolutely the best person! my girls love her. I have no worries that when I need to leave my girl(s) in her hands, they will have compassionate and knowledgeable care. Dr. Childs... I've had a great vet for 10 years in Regina and when I moved here in Dec 2024, I found Dr. Childs. she is compassionate and engaging, willing to tackle difficult problems and find solutions, she speaks to me like a person and not another customer, she treats my girls with utmost respect and genuine care. she has gone above and beyond my expectations of care for my girls. She's amazing. The prices of the clinic are fair. I've been working with Vets for many years and find that the clinic prices are normal. As an experienced dog owner, I have dog insurance and it really offsets the cost of care. if you are complaining about the cost- get animal insurance, don't blame the clinic. overall, I would HIGHLY recommend the clinic to anyone in the West End Vancouver. Such a lovely place. read more

Excellent, compassionate and professional. I love Dr Childs and her team. They have done a fabulous job of helping keep my aging pup healthy. read more

Never take your pet here! I was new to the area and started taking our cat (who is diabetic) and our healthy dog. We needed to find a vet quickly so we can care for our cat correctly with the correct insulin. No sooner do we start taking our cat here, Dr. Child's starts to find other things wrong with her and starts to pump her full of antibiotics and steroids. What I have learned from this experience is you NEVER give a diabetic cat steroids. She not only put her on steroids but recommended she was on them for an extended period of time. This aggravated her diabetes and made her go from being within a normal range to having an outrageous amount of sugar in her blood. Also, they diagnosed her as having pancreatitis, prescribed a chemotherapy pill, and started doing X-rays and ultrasounds of her belly. All of which we're not needed! I know this because I took my cat to a specialist afterwards who took her off all medicine except for insulin and wow my cat started feeling better. This vet caused my cat to not feel well, almost kill her, and try to bankrupt us. NEVER GO HERE! read more

I am in disbelief of how I was overcharged and mistreated at the WestEnd Veterninary Clinic. I took my two, very healthy 5-month old cats in for a simple spay and neuter. When I initially phoned the vet office they seemed very secretive about how much it would cost, etc - they told me that the cats would need to have to do a blood test first (and this is all they disclosed). Matter of fact, the receptionist told me that they did not need to know what vaccines they already had (this seemed very weird to me) so of course, I thought that they would be fixed after their blood test. I told them that the cats already had all their shots, so they would not need any additional shots, etc. Not to mention my cats are indoor cats so they don't have fleas and would not need any treatments for that, but somehow they charged me for this as well, with a product, called "Revolution Cat Blue" (for flea's) $65.00 - THEY DON'T HAVE FLEA'S (nor will they ever get fleas unless because they are INDOOR CATS)!! I thought that they were giving my cats a simple blood test and then they would be fixed. They NEVER explained to me what they were going to do to my cat's! I had already explained that they had all of their shots and mentioned one of the Vaccines they had was the FVRCP and well don't you know they gave it to them again - WHY? (I told them they just had this vaccine a couple of months prior). I am incredibly upset by this whole thing and feel completely taken advantage of! When I left - they charged me $1200.00 and they did not even get fixed!! What?? I did not CONSENT or APPROVE to any of these procedures, nor was I consulted or asked!! It was also never explained to me by the doctor what they did and why they gave them vaccines that they already had!! It seems to me they really like to have people in the dark, not explain anything to them but they certainly want their money. All I wanted was to do the right thing, get my rescue cats spayed and neutered - which is what I requested, instead they got more vaccines that they already had. This is total bullshit we should be able to trust vets, but that is not the case, DO NOT TRUST THIS COMPANY!!! Learn from my mistake! This is like taking my car in for a simple oil change because the brakes, the tires and spark plugs were just replaced 2 months prior and then for the company to do it again and charge me for it. These cats are rescues and for this company to take advantage like this is completely disgusting. You should be totally embarrassed. Shame on you Dr. Helene Childs, you are despicable. I will never ever take my cats back to this establishment, ever! read more

Dr Childs is great,and pets do get sick this is upsetting its not fair to blame everyone else. In extensive experience with several pets, she and the team care deeply and practice excellent medicine. If you dont want diagnostics just say so and stop being so hateful. Vets and vet nurses have really hard jobs trying to practice good medicine and explaining things to stressed, upset pet parents. I wish people could just communicate without being so aweful, its hard to read read more

You should never bring your pet to this clinic and here is why - my cat passed away just hours after being discharged from this clinic. Doctors' name - Helene Childs, who used extremely harsh drugs to sedate my cat (18 years old) for examination purposes. After such horrifying loss and shock, I reached out to College of Veterinarians of British Columbia (CVBC) and submitted a complaint asking to evaluate Childs' competence, knowledge and actions. After a thorough investigation by CVBC (over a year), all my concerns were vindicated, and it was concluded that Childs must complete a course in sedation protocols for senior patients. Additionally, she has to take a course how to organize, record, save and store files, estimates and information about each patient in this clinic as the investigation revealed a lack of basic principles running a clinic, in my case my file didn't have any information about doses used for sedation or any record about my phone call to the clinic expressing concerns about my cats' behavior after I brought her home (she was super confused, was hiding under the bed, saliva didn't stop running and most important - she was not able to blink...). Furthermore - the estimate, which would reveal precise doses of drugs Childs used for sedation and recovery, got mysteriously deleted from her computer. How convenient! This message is for all pet owners like me, who had trust in professionals, just some professionals should never pretend they are ones. Find a professional doctor. You will protect yourself and save your beloved one. read more

Mitzi, my 7 lb. excitable, happy, spunky, Yorkie loves going to the westend vet clinic where the staff cautiously approach her so that she will remain calm during the visit. If not then she will run about wanting to lick and plant kisses on everyone and general become over stimulated. The staff are always engaging, kind and pleased to see and attend to our concerns. Many thanks to Sara , other staff and Dr. Childs for her care. Thank you for the "praises" in my efforts to contain her enthusiastic exuberant social behaviour. ....... it's nice to know that efforts to train are recognized. read more

West End Veterinary Clinic - Veterinarians Near Me - Vancouver, British Columbia

Well, it was time for an annual check-up for the pooch and after the screaming fit he threw last year, I wasn't terribly excited to visit the vet. However, once again the staff were friendly, helpful, and accommodating to the special needs of our dog. Due to the vet's caring approach, our dog didn't even bark once ... not even when he was given two shots -- thank you, Dr. Gilbert! read more

NEGATIVE REVIEWS EXPLAINED: I found out that this clinic was taken over by Dr Childs only a few months ago (I think July 2016). People were obviously not happy with the old owner so this clinic has lots of leftover reviews from before. Before I showed up, I called ahead to make sure the old staff was "flushed". Dr Childs personally looks after each client and there is a new cheerful and helpful receptionist at the desk now. The old staff is all gone. My poor Shih Tzu (Chilli) was scratching like crazy for the 6 months or so and it was getting worse and worse. I went to a few other vets and tried all the standard treatments (steroids, antibiotics and anti histamines). Nothing seemed to be working. In desperation, I was going to try soaking Chilli in some DIY antifungal bath. I was told not to do so, because Chill's problem was not fungal and she explained to me that there would be some negative consequences to "sterilizing" my dog. Luckily I visited the vet before attempting this. When I brought my dog in, the doctor was very kind and understanding. Chilli was happy and did not vibrate in fear like she sometimes does if she gets a bad vibe from a place. The doctor quickly educated me on what I need to do. She used to work in a dermatologist place so I knew that she knew what she was talking about. After checking Chilli's medical history and inspecting Chilli's skin and gave me some special meds to feed Chilli for a couple of weeks, while I change her diet. I am happy to report that 48 hours after starting the meds chilli's skin color returned to its normal healthy color and she is enjoying her new kangaroo diet as well. I am pretty paranoid when it comes to my dog, so she could of gouged me badly for all sorts of tests if she wanted to, but she did not do so. The clinic is pretty far from my home, but I have decided to make this my family vet. It is rare to find a compassionate and knowledgeable vet nowadays, so it is worth the drive for me. read more

West End Veterinary Clinic - Chilli now on restricted diet ( - Veterinarians Near Me - Vancouver, British Columbia

We go here for the convenient location like many West Enders but our experience has definitely been mixed. My pet seems fine about going and the staff are great with her but I have some serious concerns. They're really focused on upselling and pushing vaccinations, supplements, monthly treatments and things I've never had a vets office try to sell me so aggressively. I also find they don't review any coating in advance and then don't explain their bills before asking for payment. What if you couldn't afford it? I have three friends who go here as well and all report they come away feeling confused and ripped off. They also don't explain in much detail what's wrong with my pet, nor do they provide any additional resources or handouts so I can learn more. I'd give them 5 stars for the positive pet experience but the owner experience is a definite 1 star. read more

The manager contacted me to apologize profusely about the horrible treatment and service I received. I lost count of her apologies. I was also issued a full refund (roughly $115). This doesn't negate what happened, however, my letter was received and acknowledged. The manager and owner (away on holiday throughout this drama) felt absolutely terrible about everything and expressed intent to use this as a learning experience for staff and plan to do some additional training [in service, assessment, compassion and empathy]. I appreciate the final outcome. Most importantly, my dog eventually got her peace.... and I, as well. Update: I received a very unexpected bouquet of flowers today from WEVC. Pinks and whites. My pug loved flowers and was very girly. I wish she was still around to have sniffed them. Also received a 2nd card in the mail from Heather and Kendra - very sweet. Thank you. read more

We are so thankful for finding this clinic. Our King Charles cavalier has pancreatitis and has required several over night stays. The team at this clinic was so loving, understanding and compassionate not just to our dog, but our family. They are clearly good at communication, are open to questions and I never felt rushed. Congrats to a great team, and we're happy Seamus is in great hands. read more

West End Veterinary Clinic - Seamus says thanks! - Veterinarians Near Me - Vancouver, British Columbia

Pushy as f***. A+ for upselling skills via using aggressive pressure and making everything a statement rather than a question I can say yes or no to. I feel like an idiot just feeling the pressure to nod and say okay. I should have done more research. I initially said no to deworming and flea preventives for right now but they threw it in anyway. The initial vet (assistant) who did his weigh in and such said we won't getting that today as it wasn't necessary for the moment. Dr.Child then came in and "hes will getting this and this and deworming and flea treatment, etc etc" I was baffled enough to let that fly over my head. "Your pet is also this and this so I'm *giving* you a this and that" *proceeds to add expensive 8 cans of wet food and a bag of dry food to the counter that I didn't ask for. "And I'm giving you something to help your pets digestive system" (which was unknowingly $40) I left very very uncomfortable and upset. The whole ordeal was overwhelming. I do not recommend coming here. It was like a vet version of a desperate mall-kiosk salesperson. read more

Do Not take your pet to this vet clinic. They will drain you. As an experienced veterinary assistant I can tell you they over charge, and add unnecessary exam fees. I recently took my 4 month old puppy there For her puppy boosters. It cost 273.00$ including an annual examination fee. When I asked why another exam fee when she was there a month ago the vet assistant told me it was a normal charge for taking information and logging notes for their records. BS - It is legal practice for them to keep records - the Vet did not do an exam - and logging notes is their responsibility and is not a part of any exam procedure. - what I can tell you - is they are overcharging, and taking advantage of your love of your pets - I have had dogs all my life, and never in my days has a vet so blatantly taken advantage. They are using people's ignorance of pet medicine to take from your pocket. Trust me, I worked with nice vets. this one is not nice. Even if you have to travel further to find another one - you'll still save money and get better care. I love my dog but that doesn't mean a vet gets to take advantage ! Steer clear of this place!!! read more

Totally agree with the Pushy As F*** review. Spot on analysis. Also agree with the reviews that say these people don't know what they are talking about. We were given totally conflicting information vs all other experts, unfortunately that's not even the worst part. They will pile up items (that have NO price tags) on the counter "for you" (because I guess they think they are "helping") but without your consent and before you can even say yes or no to the items, truly shocking behaviour to see from a vet. Do you work on commission or something? Oh I guess you're the owner. Interesting... At this vet, the bottom line is all they care about. You tell us our cat HAS a food allergy? Really? What tests did you run to come to that instantaneous conclusion? I know for a fact that his issue could be for any number of reasons, all of which you failed to tell us about except the one you could profit from. We aren't clueless cat owners, we do a lot of research on this stuff and we know you're full of crap. You also didn't even listen to us when we told you what food he ate... so again, how do you come to such a definitive and instant conclusion? I can see how someone could go in there for a routine checkup and easily be pushed into spending hundreds of extra dollars on stuff they never wanted in the first place and DO NOT NEED. Just because you SAY someone need something doesn't mean they are going to instantly buy it without any actual information, so stop trying to manipulate people on the spot like that who deeply care about their animals, and stop trying to up sell them like a used car salesperson. Even when we said we don't want any of this extra crap, they STILL charged us for them anyway! Mistake? Doubtful! Will never ever be going to this vet again even if every other vet in the world shut down, would rather go it alone. We will continue to spread the word about your manipulative practices because that was some seriously BS behaviour. PS - invest in some damn price tags already people don't want to buy shit when they don't even know the prices. Just another clear sign that this place only cares about your money and not your pets. read more

Absolutely fantastic vet clinic. Our little Frenchie, Freddie, has had numerous stomach or eye issues as a downtown doggo. Always picking up something at a park. The staff here have been amazing at fitting us in and working with our busy lives. They are very caring and attentive and you can tell they truly do care. Dr. Childs is amazing and very kind. Highly recommend. read more

Dr Childs and her team have been wonderful and supportive through our cat's illness and recent passing. It's always a challenge to decide whether to continue treatment or say "it's time". I never felt any pressure to spend more than I was able to and always felt that they were giving my cat the same amazing care they would give their own furry loved ones. I know this office didn't have a stellar reputation under previous ownership but things are very different under Dr Childs and worthy of your consideration. A truly wonderful veterinary clinic. read more

One word... MONEY... My dachshund had a big seizure when he was 14years old. When the doc was putting him down in front of us for his last minutes with my wife and me, one of the woman from the staff came 2 minutes after, in the room, with the machine to ask us to pay the bill. I had to tell her to respect my wife and her memories and had to ask her to make the payment a bit later and not in the same room. This was a really awful experience... Then, we decided to bring our Chihuahua back in UK to see family and friends. They totally messed up with the paperworks and we had to pay extras, rent a car, hotel room, losing time and money, to get my dog out of custody at the UK airport after 24hours in quarantine for incomplete paperworks (the woman at the airport was very confused about their professionalism). They said that we made mistakes, that it was our responsability to deal with the whole process and paperworks, they asked us to pay twice a printed incomplete paperwork 35 dollars when they put the wrong breed on it (she is a Chihuahua crossed jack terrier, they put Jack terrier in the paper, lucky me, I checked before the travel... But still, paperworks were incomplete. They didn't really have a clue about travel regulation which make me feel like they should have telling us to go somewhere else rather than "trying". Again, asking for money and nobody seemed to really care about me, waiting an hour and half in their office, to get my incomplete 5 pages paperworks. Staff not that friendly when the situation is out of their hand. I don't recommend this location at all. The staff should have more professionalism for the price they ask for. read more

Staff is very friendly and helpful even when they are dealing with a lot of patients. Dr. Childs and the other vet techs made me feel secure and confident in their expertise about my pet's health. read more

I was so afraid to choose a vet when we got our pup-that they would be pushy, uncaring, and try to upsell on everything. What I got was a really warm, friendly bunch of people who obviously care for the pets that come through the door. No matter what issue I bring up, big or small, they listen with concern. After a number of unpleasant visits, my pup is still excited to go in to the vet because they shower him with affection and treats after anything unpleasant. When we found out his neuter surgery would have to take place in North Vancouver, Dr. Lo offered to pick our dog up at the west end location (it's on her way to work) in the morning and return him at the end of the day so we would not need to take time off work to drive him. It's this kind of service that will keep me coming back. My ONLY complaint is that there have been a couple of times when they have forgotten to call me that some tests results came in-but a quick follow up call would get me a sincere apology and the results right away. read more

We love Dr. Childs at West End Vet. Her knowledge and expertise is amazing. She's a young vet who is up on the latest research and technology. I appreciate how Dr. Childs is always concerned about our pet's overall health and doesn't just look at the issue we're coming in for. All of the staff is amazing and they are very upfront with cost. It is nice to know how much it will cost before being treated. We are very happy with West End Vet! read more

Skip this clinic. I went to this clinic for an annual check-up and vaccinations for my adult dog. I went here for convenience and my pet had no health concerns or issues. The receptionist asked what I was there for after I told her who my pet was. I thought this was a little bit odd because they have all of the records on file, so I asked her to clarify which vaccines my dog was getting while waiting. Since my dog was only due for two vaccines I was surprised when she mentioned four, two additional ones that my dog had never had before. After asking more about them I said I wasn't interested in the two additional vaccines and I wanted more time to consider my options. I felt really pressured to agree to these additional vaccines and I don't think I would have been told about them if I hadn't asked for clarification. The receptionist also mentioned that they may need stool, urine and/or blood sample to run tests. Again, this seemed unnecessary since my dog was healthy. I declined the additional vaccines before my dog went in. When my dog was in with the vet, they called me and I again was pressured to consent to additional vaccinations. I just want to be clear that my concern was not the cost, but the undue pressure and pushiness I was experiencing from both the receptionist and the vet. I finally agreed just so it would be over and done with. After speaking to some friends in the neighbourhood, I heard similar stories about being pressured into agreeing to unnecessary tests and medications as well as having tests performed without owner consent and then having the clinic try to charge for them afterward. I love my dog and they are well cared. I have gone to other vet clinics in Vancouver and never had this kind of an experience. Whether they intended to or not, the staff come across as extremely pushy and disingenuous. I want to be able to trust the judgement and motivations of the vet (and team) treating my dog. Sadly, I will not be returning to this clinic. read more

I have used the Westend Veterinary Clinic for over 12 years and have taken my dog there since she was a pup. The service and professional conduct in this clinic had substantially deteriorated over the past years and as a result of the most recent event have taken my dog to another clinic. On May 2018 I took my dog to the Westend Veterinary Clinic for an examination. I was appalled with the unethical treatment of my pet as well as with the substandard and extremely unprofessional operation of the clinic. I was not consulted before having my dog sedated, she was given an incorrect diagnosis. They attempted to sell and charge me for medication that she did not require. When I questioned the Veterinarian about the sedation she commented my pet was only given something to help her relax. The Assistant clearly stated sedation on the phone and in the office and there was a charge for sedation on the invoice. Any procedure which requires sedation is extremely stressful on my pet (this is documented in her chart). It causes many adverse reactions and as a result of negligent practice my dog was violently ill and trembled for the next 24 hours. I was required to pay over $600.00 for the treatment which caused my dog more discomfort and stress along with being misdiagnosed. I encourage all pet owners to be mindful of the practices that occur when taking their pets to the Westend Veterinary Clinic. Question the procedures suggested and closely examine the invoice before paying. The clinic provides a total and only an invoice once payed. You pet deserves the BEST care possible and I am certain this clinic is no longer able to provide it. read more

West End Veterinary Clinic - Veterinarians Near Me - Vancouver, British Columbia

I have been taking my senior cat to the Westend Vet Clinic now for several years and agree 100% the previous owner / management / vets were horrible, so bad I take my little dog elsewhere. I visited today for the first time with the new owner. Wow!! What a turnaround, I was so impressed with the level of service, their compassion and expertise, and even better so friendly. You can tell they really care about your pet. I have hoped to find a vet exactly like this for my little guy for years and today I found them. Give them a second chance, you will be very happy. read more

I love West End Animal Wellness Center. All of the staff are very friendly and they treat Sookie as if she was their own. Dr. Randall takes her time in examining Sookie and explaining things to me to help take care of Sookie. I have noticed that Sookie does not have any anxiety when going or entering the vet. That shows that she does not have any negative feelings (which most dogs) exhibit when visiting the vet. Thanks again for your kindness too Sookie and myself. read more

The negative reviews are not about current ownership! This place is excellent. I am a former combat para-rescue man. My dog is actually my lifeline. My previous dog Bear was stolen from me. I now am more than ever protective of my new puppy Thor. Dr. Childs is an excellent vet who knows her stuff. I know good vets when I see them having met many 10's of them after being attached to an EOD team with many dogs. I was very very anxious and she was both very good and kind with me and my dog. I highly recommend her and Thor likes her too. read more

Went to the clinic on Saturday of the Family Day long weekend to get special diet food for our cat Jack and found the clinic closed. One of the staff happened to be there assisting someone with a sick pet. She let me in and allowed me to buy the much needed food and even took the time to find a suitable dry food as well when I asked her. She explained how much we should feed him and didn't make me feel that she was rushing me in any way. She didn't have to let me in as the clinic was closed for the day and it was very much appreciated that she did. We just recently found this vet and have been very happy with how friendly and caring everyone is. They are very professional and informative and made us feel confident and comfortable with the way they have treated Jack. We would definitely recommend this clinic to anyone looking for a new vet. read more

My previous reviews were from before this practice was purchased by Dr. Childs. I have not met her as yet, but she sent a very kind message offering me a free consultation if I'd like to give the practice a second chance. I have heard nothing but good things about Dr Childs and her new staff from other West End friends. I may visit her this fall when my pup needs her re-check and vaccines. read more

Our little Bichon mix was under Dr. Childs' care for nearly 3 years. It was due to the professionalism and skill of Dr.Childs and her team that we had Charly for as long as we did and that her quality of life, up until the last few weeks, was nearly normal. We are very grateful for the kindness and sensitivity we received from everyone during those 3 years. read more

It was my first visit to this clinic and I couldn't have been more pleased. I got an appointment within 24 hrs. and they were able to have my dog's files from another clinic on hand when we arrived. Dr Child's was friendly, very warm and gentle with my dog and clearly competent. The clinic is bright and clean. It's well stocked and has the specialty dog food and treats my dog needs. I'm so pleased to have this clinic in my neighbourhood. read more

The Vet biz in this city is a crap shoot. There are the high end speciality boutique animal hospitals and the really seriously sketchy ones. West End was recommended to me by my friend and I was not let down. You see I adopted a kitty with a questionable mystery history and just needed to get her checked out and the folks at West End did just that. I had her records faxed over from sketchy vet to them before I arrived cat in tow. First the staff are wonderful, warm and friendly. The tech who saw us before the Dr came in was great and asked more than just the basics and made Curie and I feel at home. Dr Lo was amazing, through and never rushed, she was genuine and kind. She treated Curie like she was her own and not enough can be said about that. They are affordable, caring and skilled, they are not a cash mill either like so many others are. The whole experience felt like a family atmosphere. If only my own GP was this nice. If you have a furry friend in the West End or Downtown, I can say with the confidence of having animals in my life for 40 years now that this was one of the best Vet experiences I have ever had. Four Paws Up! read more

My last review reflected our experience with our Rottweiler. We have visited the clinic on a few occasions since with our cat and our Cocker Spaniel for routine check-ups, vaccines and dental surgery. Each visit has been consistently positive. The team is so courteous and helpful. Dr. Childs continues to impress as she runs a tight ship that is completely welcoming. Even my cat feels at home here. read more

Solid vet here. Very clean offices and super friendly staff. Big thumbs up!

MORE THAN YOU NEED TO PAY!! I brought my cat here and was quoted 700$ for one x ray, sedatives and some medication. Without calling me they went ahead and took another x ray and charged me 1000 when I picked him up. I grew up on a farm, never have I experienced such shady business with abuse of power, and overcharging. Oh then they had the balls to call a couple days later for him to get more tests. They weren't even that friendly. WAY better places to take your pet!!!!!! read more

First time at this vet. Staff and vet where very friendly and had great service. Will go back again read more

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Had an emergency with my cat. The rude receptionist said they can't see her without an appointment!! Now I have to find someone else and I only live a block away! Thanks west end vets! read more

I should point out that the treatment our dog has received has seemed to be excellent. However, with that being said, there's definitely a lot of room for improvement by them. First, on multiple occasions they have lost paper work or given us incorrect paperwork (i.e. giving us another pet's bill). Not a big deal, but still, sloppy. Second, they are very overpriced. That's fine, and they can charge what they like and I appreciate you're paying for downtown convenience. What really rubs me badly is the overall feeling of nickle and diming. We were given a high-low estimate for a surgery. When it was done we were initially given a bill for more than 20% greater than the high estimate because the vet felt our dog needed some more pain meds. We've been nickle and dimed on a couple of other occasions as well. Care for our dog is one thing I don't mind paying a premium for - just be transparent in your pricing. Overall though the support staff is very friendly and genuinely love animals. The vets seem to do an excellent job which is what really matters. As a business though, they can use to improve a few of their processes. read more

The best part of finding a new vet is building a long term relationship for the duration of your pet's life. After my cat passed away in January I was hesitant to get a new one. however, a little cat named Gilbert found his way into my home. Knowing the treatment of animals at this clinic through a friend's experience prompted me to set up an appointment for my new family member. The appointments were great, the procedures done in a timely fashion and all my basic needs were met with a variety of samples and treats to find out which is best for my pet. Following our initial consult and appointment I was happy to receive a call just to ensure that all was well with Gilbert. Following our next appointment I received a card in the mail saying welcome to the West End Veterinary Family. That is the kind of place I want to take my special family member too. The smaller office means that care is more personalized and fewer animals are waiting out front. The closeness to where I live makes transport of Gilbert simple and easy. if you live downtown, are looking for a new vet or to change your current vet then give this company a try. I'm happy to have them in Gilbert's life! read more