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    West Florida Pain Management

    1.0 (1 review)
    Closed Closed

    Services - West Florida Pain Management

    Physical therapy

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    6 years ago

    Helpful 2
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    Love this 1
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    Clinical Neurosciences Of Tampa Bay

    Clinical Neurosciences Of Tampa Bay

    5.0(1 review)
    2.9 mi

    Hello Dr. Patel, I am so disappointed in your staff. From…read morethe time I called to get information from the front desk, to check on the authorization and referral for the Botox and now the Billing. It seems that the ladies at the front desk, alone with the ones in the back ( the one that's in charge of the authorization and referrals and Sam that's in the Billing Department are giving out conflicting information. Each time I called to check on the authorization for the Botox I was given a different answer. I didn't get that straight until I called my insurance and they called over to the office. Now I received a bill for $262.30 that I wasn't prepared for. I called the office today, Sam told me when I asked what was this she replied and I quote that's what you owe your potion. Your insurance paid their part again and I quote. I asked why I wasn't told ahead of time about this copayment? She said that the front desk should've told me that I had a copayment. I replied they didn't. My ins called because they couldn't find the bill they found out it was under the nurse practitioners name. Sam said the front desk should've told me the front desk said no we don't give you that information Billing does and I quote. Dr Patel this is very dysfunctional the way they're running the front of the office. Had I known that I had to pay 20% I never would've agreed to get the Botox injections. Now I'm walking around with a lifted eyebrow due to the Botox after I did my research and how am I going to get this fixed now that I don't plan to get anymore treatments because I can't pay for them? I am truly sickened and disappointed over this. This has nothing to do with the care that you render. I'm very satisfied with that. This star rating only refers to Dr Patel, his nurse and his nurse practitioner.

    West Florida Pain Management - urgent_care - Updated July 2026

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