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    West Kentucky Gastroenterology Center

    1.0 (1 review)
    Open 7:00 am - 4:30 pm

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    6 years ago

    The person who confirms the appointments (Anita) via phone was very rude and demanding.

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    Fast Pace Health Urgent Care Murray

    Fast Pace Health Urgent Care Murray

    1.3(4 reviews)
    1.4 mi

    Absolutely terrible experience. My daughter was sick, and we brought her to Fast Pace for help…read more They charged us $150 but didn't perform any real tests--just a vague assessment and prescribed some medications, including two allergy treatments (a spray and tablets) and a liquid cold medicine that causes drowsiness. That night, my daughter took the liquid medicine to sleep. The next morning, after I gave her the allergy spray, she suddenly began coughing uncontrollably, and her face and neck turned red. She couldn't breathe. We immediately called Fast Pace, and the doctor told us to come back right away. We drove 30 minutes in a panic, only to be treated horribly. They demanded another $150 before even checking my daughter. I explained we had already paid and that they had told us to come back for urgent care. They still refused to help and claimed the doctor wasn't available. The staff became extremely rude and literally forced us--my entire family--out of the clinic. They even threatened to call the police if we didn't leave. This experience was shocking and disgraceful. They took our money, gave poor treatment, and showed no care or responsibility. We had no choice but to rush to the Clarksville ER for real medical attention. I strongly warn everyone: stay far away from this place. The staff is unprofessional, heartless, and unethical. What they did was not only shameful but dangerous. We will never return, and I hope no other family has to go through what we did.

    I visited the Fast Pace Urgent Care in Murray on 3/11/23. My symptoms included a sore throat,…read moreheadache & neck pain. I told the doctor that my son had strep throat a couple weeks prior & I assumed I had caught it from him. She advised me there were no rapid strep tests in office, but they could do a swab & send it off to be tested. She said she would prescribe an antibiotic for me to treat it as strep & the clinic would call to let me know the lab results once they received them.  When my husband went to pick up my prescriptions, one of them was for a drug that I'm allergic to, which had been previously reported to Fast Pace. On 3/13, I received a call informing me that my strep test was positive & to continue the antibiotics I was prescribed. On, 3/25, I received 2 EOBs from my insurance company. Both were regarding my visit to Fast Pace on 3/11. One reflected an office visit & special services, but had a note that the insurance company needed "complete medical records from the doctor/facility to complete this claim." The 2nd EOB listed 35 Laboratory Services & listed my total cost as $606.55. Upon contacting Fast Pace, I was told that the swab was sent to Health Track Rx & I would need to contact them for billing information. After viewing the more detailed EOB information on my insurance company's website, I see that the lab actually did run 35 tests on that one swab. Several of the things they tested for were unclear, but I was able to make out that, in addition to strep, they also tested for gonorrhea, chlamydia, herpes & staph. WHAT IN THE WORLD?! I contacted a representative from my insurance company who reached out to Fast Pace. She said that it would be sent to Fast Pace management for review & they would contact me once a decision was made. I went to Fast Pace & requested a copy of my medical records for that visit & it clearly states what I reported to the doctor at my appointment....sore throat, headache, neck pain & that my son had strep 2 weeks prior. It also lists my medication allergy & states the "plan" which consisted of throat lozenges, ibuprofen or acetaminophen, salt water gargles, etc. WHY would they order 30+ tests?! Especially for all kinds of STDs? I'm still waiting for them to contact me, but considering one of their representatives said it's "common", I'm not very optimistic about it. I was pleased with the service we received on previous visits, but this is absolutely unacceptable.

    Murray-Calloway County Hospital - If you act like a hospital, people will act like they're in a hospital.

    Murray-Calloway County Hospital

    3.0(4 reviews)
    0.1 mi

    *** PoorTreatment *** I'm not sure when the Medical…read moreProfession became so un-caring and non-considerate, compassionate doctors are hard to find here. They have a policy for patients about being late or unable to attend an appointment, but the doctors are constantly running late without apologies or explanations. What I'm hearing from their policies is, their time is important and valuable and our time is not important or valuable. I will have to finish this review with the full report of our doctors visit after and if we get seen at all today. Just to be clear, we were here to check-in 20 minutes early, now they are 10 minutes late with at least calling us back from the waiting room area. Please see Updated Review after our Doctor Visit. ***UPDATE*** Unbelievable, uncaring and unfortunate, MCCH you should be ashamed to have doctors not treating patients and calling that healthcare. No Compassion, none. I understand MCCH is recording doctor patient visits on iPhone as a backup for notes and updating patients records, we've been doing that too, for years. That's the same reason we go to appointments together, to help each other remember, we also still take some hand written notes. This doctor never touched the patient, not a stethoscope to listen to her breathing or checking the feet of a type 1 diabetic, no looking in ears or throat, feeling limp nodes for irregularities. Everyone knows diabetes is an autoimmune disease, so leaving us sitting in a full waiting room most likely wasn't medically prudent. Once again i'm unhappy with MCCH selection of a representative, a patient should never be treated like this, give us our dignity back. Looking at the signs in your lobby, you already know there is a problem. Now, look inward and solve it. Most of your nurses and office staff are fantastic, I feel sorry for them taking the abuse because of the negligence of the doctors and, let's be honest it neglecting your duties as a medical professional establishment.

    I'm from out of town and recently had an accident requiring hospitalization and surgery. I could…read morenot have been more fortunate than to be in Murray. The emergency room staff was kind and considerate of all my needs. My admitting physician Dr. Kelly and my surgeon Dr. Blalock were excellent. The nursing staff on the 4th floor south tower were all very kind and caring. I don't remember all their names but Meaghan, Emma, Robin, Lexi, and Jayden were outstanding. Many thanks for all the care and compassion.

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    Murray-Calloway County Hospital - Look within to solve this problem.

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    West Kentucky Gastroenterology Center - medcenters - Updated August 2026

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