There are not working laundry facilities. They refuse to fix them. People complain for years and they do not fix them. Many times I have out all my clothes in with detergent and it just first working. Rooms with 12 machines in there and none of them work!!! They need to get rid of payrange and move to laundry cards. The internet doesn't work in the rooms for the app to work. Also, the machines don't work. Whe ever yiu complain they say they are aware. I am going to start calling health department on standing water left in broken machines. This is awful. read more

This place is a joke. They charge an arm and a leg for a building thats over 100 years old and has squeaky floors. They say they offer laundry but it doesn't work and it just takes your money. i cant wait to leave read more

Done move here!!!!! Place is horrible. For the amount of money they charge a month there shouldn't be quiet hours like we are kids or like we live in a senior citizen home. Finding parking after 6pm is horrible. Can't wait to get out of here definitely not worth the money. read more

I currently live here now...leasing office is amazing, nice, and friendly. There is one older Maintance guy that is very nice but I only seen him once. Now the parking is horrible sometimes I come back with scratches on my door. Then there is a lady named Ashley who answers the phone to the maintenance office she is very RUDE and rushes you off the phone I understand I switch my appointments and that's not convenient for them but she's the rudest person there. Also there was a situation with pse&g accusing of not paying my bill so I called pse&g to let them know and they tell me it's not possible a hr goes by I call Maintance again then Ashley answers tells me oh it was a mistake wrong apartment....like do you not think to call the tenant back ....other than that everyone and everything else is wonderful read more

I've had nothing but positive and pleasurable interactions with Dolores and Phaith in the leasing office. They are knowledgeable, patient and overall an absolute pleasure to deal with. These ladies take the time out to listen to you and are ALWAYS willing to offer their assistance. These ladies always fulfill their promises! read more

My Mom lives here and she loves it. She has made great friends and now has an active social life. Maintenance has been responsive although we only called once. read more

I had a positive experience with West Mill. Staff and maintenance folks were reliable, no real issues. Always parking available, spacious apartment, well heated, got a new AC put into my unit, got my full refund upon departure. The grounds are always manicured, very quiet neighborhood, conveniently located about 10mins from Whole Foods, Trader Joe's, Essex green, stop and shop... Only 2 concerns: the snow cleanup wasn't too effective. My car would always get locked in by snow cleaners. And the money machine to reload laundry cards is very inconveniently located. Latoya and Anna always made it a pleasure living there. I'd move back if/when West Orange gets a train station! :) read more

Parking is awful. Not enough spaces for the amount of residents. Fire department comes every morning to write tickets. Apartments are overpriced and maintenance is terrible. Management is reluctant to return deposit read more

Loved living here!!! Maintenance and office staff always helpful and prompt! We were blessed with great neighbors too!! The pool was amazing! We would definitely recommend this lovely community! Moved out of state or we would have stayed. Thank you everyone at WESTMILL! Only thing.....wish the washer and dryer were in the apartment. Sandy read more

Choosing this apartment has been our worst decision ever as we have been loosing our peace of mind since we came here. The floors are extremely thin and even walking makes a lot of noise. Just stay away if you have kids. Even after unethically restricting our toddler from moving around in the house, our downstairs neighbor frantically bangs the floor and screams at the stairwell religiously every-time he makes a move. Our complaints regarding this issue to the leasing office falls on deaf ears. We were asked to provide proof. It just shows how they have been trying to deny and purposely avoid dealing with it. It is a big issue for anyone with kids. Stay away from this place if you want to live in peace. read more

Just moved in, I don't have that many complaints. -Some bugs in the apartments (I guess b/c its garden style homes) -leasing office could use some more experienced personnel -beautiful complex -made us pay for a full season of the pool season, with the pool being out of service until July eh...i'd give it a 7.5 - We may or may not renew our lease. read more

Like the other review said, parking is pretty bad but that's not even half of it. We had issues with a crazy neighbor upstairs and had to get the police involved twice because they would throw things down the stairs and yell frantically at eachother and cry in the hallway, when we called management did nothing. (they eventually moved out), on top of that there is this one maintenance person who comes to your apartment and looks for every reason not to fix whatever is going on, so he doesn't have to be the one to do it. On top of those things, our car was recently in a hit and run right in front of our apartment and we came home to it. We called management and they do ZERO. Not one thing, it's not their responsibility and they do not have any cameras so our car was destroyed and they did nothing. The car that hit us still parks there everyday, no biggie. Apartment cost also increases every year, and there's a mandatory pool fee you have to pay. The only plus side of these apartments is location. That's pretty much it.-- forgot to mention that we had a car park behind us in a fire lane one day as well and when they came to give him a ticket they didn't because he had an officer badge in the window so that same handy man mentioned above told us he could "help" and drove our car up on the ledge of the sidewalk onto the grass to get it out (we could have done that.) read more

I have lived in this complex for over 30 years and I just want to say how amazing the staff and maintenance crews are! In the most challenging weather (and always)they are courteous, attentive, helpful, and go out of their way to make sure the residents are safe and taken care of in the most professional, kind, caring manner--I feel like I am treated like family...and I truly appreciate their hard work both under trying circumstances and normal daily circumstances. After 30+ years I would absolutely, unequivocally still consider Westmill apts. in West Orange the best place in the area to live and am lucky to call it home! Thank you!!! read more

I've lived here since 1980 so I believe that says much for what I think of West Mill Gardens. The grounds are well kept and clean and very pleasant in the nicer months of the year. Management and maintenance continue to get better at their respective jobs and I applaud that because I've heard diverse opinions to which I disagree. There are times when maintenance could use additional assistance especially during snow removal, but I think they do a great job with what they have at hand. I do feel the owners could give management more bodies to assist the full time workers. I've been happy to live here altho I had wished at one time we could have purchased our apartments. That being said, I hope to be living here for many more years. read more

This is the worst complex ever. I ended my lease August 2015 due to a job offer in Massachusetts and was told that due to the fact that they had to renovate I could break my lease for $250 (this is in an email from Ana who works in the main office). Months later, I started getting 3 calls a day from a collection agency that I owed for the month of October. When I reached out to Garden Communities ( who owns West Mill) I spoke to an extremely rude bookkeeper who told me I was told that Ana was not authorized to make that decision and hung up on me. Now.. as a rentor going to their management office with this in writing seemed sufficient to me. Now I am fighting with them to have this removed from my credit and to be stopped getting harassed on a daily basis. Please before moving in please email me and I will show you the emails and how awful this place is. Amb162418@gmail.com read more

I've had similar experiences for parking and maintenance. There is never any parking available and I'm forced to park very far most evenings after 6pm. The maintenance people are very rude. First of all, they come knocking at your door and ringing the doorbell persistently as if there is some type of emergency and they don't give you 2-3 minutes to stop what you're doing to answer the door. Secondly, their tone of voice is very rude and obnoxious. They need to learn customer service skills. The maintenance people also try to get out of making necessary repairs requests. They try to pass off requests as if that's not something part of their job description. A whole new staff is needed. I know by writing this, some general manager etc. will tell me to call the leasing office to discuss. I don't want to hear call the leasing office to discuss because when you call the leasing office, NOTHING changes and NOTHING is done about your problem. read more