Kendra and Julie are so nice and helpful with everything at this facility. They make sure you get…read morethe best rate and are super kind with the move in process. This is also a great place for businesses to store their stuff. Everyone here is super friendly and knowledgeable about CubeSmart products!

Julie was awesome! She's friendly and knowledgeable and made the whole experience better! Cathy was…read morealso so sweet! I definitely recommend this location! Update 9/18/19 The prices go up each year just a bit until I got a recent notice that my monthly charge is going up over $20 a month! Ridiculous!

I've been a customer at the Extra Space Storage location on Monroe St. in Nashville, and I'm deeply…read moredisappointed by their inflexibility during an unprecedented hardship. I'm a federal employee directly impacted by the current government shutdown, which has left me without income through no fault of my own. I'm currently three months behind on payments due to financial difficulties, and the shutdown has made my situation even more dire. I contacted Erica hoping to arrange a payment plan and offered to make a good faith payment to demonstrate my commitment to settling my account once the government reopens and I receive back pay. Unfortunately, Extra Space Storage refused to work with me and plans to auction my unit on November 12th if I cannot pay in full--which is impossible given that I have no paycheck coming in during the shutdown. I'm struggling to afford groceries, let alone storage fees. It's disheartening that a national company would show zero compassion for federal workers caught in circumstances completely beyond their control. I understand businesses have policies, but the inability to offer any flexibility during a government shutdown affecting thousands of employees speaks volumes about their priorities. I hope potential customers consider how this company treats people during times of genuine crisis

I now know the initial rate is good because it just goes up almost 50% a few months after you rent…read moreone and it doesn't stop! My rate was $98 less than a year ago, and it is now $236. I am extremely disappointed once again by another business that is basically a scam. Once upon a time I was extremely grateful to find this place, but now it is now one of my deepest regrets.

Top class storage facility. Management is fantastic. I've rented over 20 units over the years, at…read moremany different locations... the service at StorPlace far exceeds any where else I've been.

I have to admit that I never thought that I would be renting a storage unit but between the…read morerenovations of my home and all the excess marketing materials for my job and projects, I needed one fast or my loft was going to resemble an episode of hoarders. I chose this location due to the close proximity to my home and overall convenience. I became a bit frustrated when I initially called in for some information on pricing and availability of units, the lady who answered was friendly but I never received a call back from the manager as she promised. Since I needed a unit immediately, I popped by the office a few days later and was offered great customer service, clear information on pricing and policies, and made a $10 deposit on a 10X10 unit. I pay around $115 for a 3rd floor unit (no heating/ac) which also allows for package and shipment deliveries and access to the facility from 9am - 9pm. If you opt to pay another $10 a month, you can have access for 24/7 too. The nice thing about this place is you don't have to commit to any complicated contracts as it is billed monthly. Easy breezy! You pay a $25 administrative fee when you commit to renting but this also includes a lock with 3 sets of keys. Overall, this location appears safe and accommodating which are pretty much my basic requirements for a storage unit. TIP: They sell boxes here. Oodles of them. TIP: Check out their website for any special promotions or deals! I was able to save $5 a month due to doing a little research! Every dollar counts, right?

7 hours ago New Stop…read morecalling corporate about the 512 26th Ave N (off Charlotte Ave) in Nashville, TN location and send a complaint to the Tennessee Attorney General's office https://www.tn.gov/attorneygeneral/working-for-tennessee/consumer/file-a-complaint.html . I moved out of Extra Space Storage on Saturday, and the experience was terrible. The closest elevator, which, according to reviews has been out for months and they've done nothing about it, the elevator to my unit on the fourth floor was out of order, so everyone had to use one faraway elevator. That was not properly communicated ahead of time, and it made the move take twice as long as it should have. Because of that extra time and extensive walking, I had to pay around $400 to $450 more in moving costs. My veteran father was there helping me, but the walk was too far for him physically, so he had to sit outside in a chair because he could not keep walking back and forth. My 3-year-old granddaughter was also with me, and when the leasing agent left for an extended time without unlocking the bathroom, we had to go across the street to the fire station just to use the restroom. I emailed corporate and got no response, and I was told they are not going to do anything. This location should be held accountable for the inconvenience and cost they caused. I'm leaving this review so other people know not to just keep contacting corporate, but to also report issues to the Tennessee Attorney General's office.

Horrible location. Elevator accessing our unit has been broken for six months. Asked office…read moreattendant three weeks ago when it would be fixed and said "working on it an done this week". Asked again today (still not working) and said they were waiting on state inspection, should be "this week". Beware of intro offers, your rent will double once expired.

My wife and I are moving and needing a temporary transition space…read more Larry, the property manager knew exactly what was needed in terms of size and brought me to the perfect unit right off the bat!!! His appearance, demeanor, and customer service was unparalleled -- as I had toured several facilities prior to making the decision to go with Public Storage. I'd have to say, he was the ultimate selling point! Go with Larry and the Public Storage!!!

I can never reach a person at this location. They continue to increase my rate regularly. My unit…read moreis not sealed properly and has caused damage to some of my furniture.