I've consistently had excellent experiences at Penn Dental Medicine on 40th Street and feel…read morefortunate to have found this practice. Because I grew up with quality dental care from trusted family friends, I come in with high expectations, so I don't say this lightly. The care here is outstanding. My first experience was in the student practice, which I genuinely loved. Appointments could sometimes take longer, but the level of attention, collaboration, and oversight was impressive. The energy was fantastic, and it was clear there was a real commitment to doing things the right way. After an insurance change, I moved to the family practice upstairs, and my experience has remained just as positive. The facility is modern and spotless, and the team is kind, professional, and highly knowledgeable. What stands out most is that the guidance always feels patient-first and academically focused, not profit-driven or inclined to recommend unnecessary procedures. It's also worth saying that many people have understandable anxiety or even phobias about dental work, and no practice can completely eliminate that. Dental care can be uncomfortable, but that shouldn't affect how a practice is judged. Sometimes, the most uncomfortable treatments are also the most important for long-term health. In my experience, Penn Dental Medicine handles that responsibility with genuine care, professionalism, and integrity. Across the board, the hygienists are thorough and careful, the dentists are approachable and clearly very knowledgeable, and the fillings and minor procedures I've had here were excellent, fairly priced, and accommodating with scheduling and payment plans. Over time, I've learned a lot as a patient here, and my oral health has improved through better at-home routines. Everyone is friendly, the staff reflects a diverse range of backgrounds, and the whole practice takes care seriously in the best way. I plan to stay loyal to this practice as long as I'm in Philadelphia. Thank you so much!

I been going here for about 7 yrs and I truly appreciate the service, the skill set and how…read moreattentive everyone is. I feel confident about my dental work being done here.

the worst dental experience of my life. absolutely terrible. There is no true exam room, you're…read moreseparated by curtains, the "dental hygienists" are as confused as you, no thyroid shield available for xrays, and I left with a busted lip and the first layer of my gums gone. Not even just the gum line, but the entirety of my gums are affected. The dentist was extremely aggressive for my cleaning and then blamed it on poor hygiene. No bedside manner or even attempt to be gentle. Did a prong test in the beginning and said I had great hygiene. destroyed my mouth and then says my hygiene is the issue. I brush twice a day and floss every day. I've never had a cleaning so aggressive and so painful of my life. 0/10 and I would NEVER recommend going there

the worst dental experience of my life. absolutely terrible. There is no true exam room, you're…read moreseparated by curtains, the "dental hygienists" are as confused as you, no thyroid shield available for xrays, and I left with a busted lip and the first layer of my gums gone. Not even just the gum line, but the entirety of my gums are affected. The dentist was extremely aggressive for my cleaning and then blamed it on poor hygiene. No bedside manner or even attempt to be gentle. Did a prong test in the beginning and said I had great hygiene. destroyed my mouth and then says my hygiene is the issue. I brush twice a day and floss every day. I've never had a cleaning so aggressive and so painful of my life. 0/10 and I would NEVER recommend going there

My experience at University City Penn Dental was awesome! The staff was friendly and professional…read more I didn't feel any pain and felt like I was taken care of. 10/10 I would DEFINITELY recommend you bring your business here!

From the owner: Free sonicare tooth brush,bleaching, and $150 gift certificate for future work for all fully…read moreregistered patients. Added bonus $1000 off of invisalign .Our summer new patient drive is good for the first 75 patients."Let's Smile Together"

Updated Review: I'm updating my previous review. The billing…read moreissue I experienced is currently under review, and regardless of the outcome, both customer service representatives I spoke with were professional and genuinely tried to help resolve the problem.

To Whom It May Concern,…read more I am writing to express my deep concern regarding a recent experience my daughter had during her dental appointment at your practice. Our family has been receiving care at your office for years, myself, my daughter, and my son and we have always appreciated the quality of service. Unfortunately, this recent visit fell far below the standard we've come to expect. When scheduling my daughter's appointment, I spoke with a scheduler on two separate occasions the same day. I was advised to confirm with her new insurance provider whether the visit would be covered, which I did. I then called back and relayed the information I received from the insurance company. At that point, the scheduler took the insurance details to input into your system and proceed with your internal verification process. At no point prior to the appointment was I informed that the visit would not be covered. My daughter was accompanied by her grandmother, who signed a form at check-in without understanding that it was an agreement to pay for a visit that was not covered at all. It was also not explained to her. While I understand that miscommunications can happen, my concern lies more with how the situation was handled during and after the appointment. During the visit, the dentist Dr. Yalch had my daughter call me to discuss a filling and its cost. It was during this call that I was first informed the visit was not covered. I reiterated that she had her insurance card with her and that I had spoken with someone in advance to confirm coverage. Despite this, the conversation with Dr. Yalch quickly became unprofessional. His tone was dismissive and rude, and he ended the conversation with "whatever," which I found highly inappropriate. I calmly ended the call and informed him I would handle the matter with billing and that the filling would be completed elsewhere. My daughter, who is 17, was left feeling extremely uncomfortable. She later told me she felt judged and spoken down to, as if she could not afford the care. This is unacceptable, especially for a minor. Additionally, the receptionist at checkout was reportedly rude and dismissive. Although the dental hygienist was kind and made my daughter feel at ease, the overall experience was distressing. I had requested, through the hygienist, that the bill be mailed to me, as has been the practice for years. Despite this, the receptionist insisted the full amount be paid immediately. I sent my daughter $250 via Cash App to resolve the matter in the moment, but I want to be clear that I am aware of patient rights and that it is entirely reasonable to request billing by mail. As a nurse with over 15 years of experience 10 of which have been with Penn Medicine at the Hospital of the University of Pennsylvania, including 5 years in leadership, I am deeply disappointed by the lack of professionalism and compassion shown during this visit. I know the standards of care Penn upholds, and this experience did not reflect them. I will be completing the Press Ganey survey and any other feedback opportunities I receive. I hope this message is taken seriously and used as an opportunity to reflect and improve. No patient, especially a minor, should be made to feel disrespected or uncomfortable in a healthcare setting.

I have had several crowns anf root canals. Ultimately after 20 years passed they have all become…read moreimplants. I now have three dental implants going on four. I have enjoyed cleanings by Tom M and Bopha. H. My main oral surgeon has been Dr Brad Pirok and I have seen others during checkups.

Not the worst but far from the best dentist office. The hygienists I've worked with have all been…read moregood, and I'm always done in a reasonable time. The front desk people are extremely variable in terms of their helpfulness and attitude. I don't like the dentists I've dealt with here. I just had a cleaning, and the dentist came in mid cleaning without introducing himself. He proceeded to talk about me if I wasn't there and seemed like kind of a jerk to the hygienist. When I did have a question, he kind of made me feel ashamed when he responded. But, again, the hygienist was nice and I'm always out of the office within a hour so there's that.

unreliable. Every time I receive a bill, it turns out to be significantly higher than what I was…read moreinitially told, often more than double the amount. I've already paid them nearly $4000, and all I've had done is a single tooth root implant and partial cleaning, alway need to pay twice than I had been told. Even with insurance, I was quoted $700 for deep cleaning, which involves anesthesia. I find it absurd to undergo anesthesia for a procedure that isn't as invasive as tooth extraction. Both my past and current experienced dentists have advised against it. In short, I've decided to cut ties with them. My trust in the University of Pennsylvania School of Dental Medicine has also diminished greatly; it seems like a group of inexperienced individuals who lack accountability, readily imposing unreasonable demands on their patients like a bunch of unruly children.

I have been a patient of Dr. Leavitt for 15 years. Unfortunately, it took me a while to realize how…read moreimportant my smile was. Under Dr. Leavitt's council, I underwent ortho treatment to close my gap. At the completion of my ortho., Dr Leavitt put veneers on my front teeth. I couldn't be happier with the investment I made into my smile.

I've been dealing with issues since my Dr Bien left/went on medical. He was great. Then they…read moreshuffled me fro Doctor to Doctor. Left have my meds off and after repeatedly telling them and the pharmacy telling them I gave up trying to fill my meds.Nothing but problems no communication I spent over 11hrs 5 one day and 6 the next on the phone trying to reschedule/talk to the director about all the problems. Which he caps back at like 6:00pm at night. Sandra Farah Louiya-Pierre is the worse bedside/ lack of compassion. She wasn't gonna discuss what the previous dr did I think that's kinda important as they left half my meds off.Says covid is over! Actually it's not I know at least 4 people that go covid in the hospital/dr office. My suggestion is look Elsewhere for menta heath!

Not a good doctors office they have you waiting for 1 1/2- 2 hours to see a doctor the office has…read moreno communication skills at all I recommend a new doctors office they made my children an appointment themselves without asking me but when I show up they looking at me like why am I here Horrible service

Dr. Leavitt office always over charged me for my visit. And they always want you to pay first…read morebefore sending the dx to your insurance., Please Please let them send everything to your insurance first so you can pay the correct amount and not be overcharge. Please Please keep your receipts and always check your explanation of benefits. This make me think is the dentist in on this as well. This was address with Dr. Leavitt but nothing was done.

Had a very informative first time visit. Happy that appointment scheduled within two days…read more Staff pleasant.

Extremely professional and modern office! The most up to date treatments and screenings. Great…read moreexperience! Highly recommend!

Solid experience overall. I don't have a great history with dental work, and anticipating even a…read morebasic cleaning causes anxiety. They were all very professional and kind and accommodated my needs without making me feel weird about it. I'm very glad I found this practice.